Rixos Sungate - The Land Of Legends Erişimi 5 yıldız

Avis müşterileri puanı (ALL Puanlama) 4.3/5 4.329 görüş

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Otel ekstraları

  • Muhteşem eğlence

  • Dünya standartlarında Spor koçları

  • Kongre Merkezi

  • Denize sıfır ve Doğayla iç içe konum

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Otelin konumu

Rixos Sungate - The Land Of Legends Erişimi

Ciftecesmeler Mevkii Beldibi, Kemer
ANTALYA
Türkiye

GPS:36.70208, 30.5727

Erişim ve ulaşım

Otel servisi

Otele giriş başlangıç saati: - Otelden çıkış bitiş saati:

Otel içi
  • Yüzme havuzu
  • Araba parkı
  • Restoran
  • Fitness merkezi
  • Wi-Fi
  • Klima
  • Bar
  • Toplantı odaları

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Konuk değerlendirmelerimiz

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Daha fazla bilgi edinin

ALL Puanlama  4.3/5  4.329 görüş

TripAdvisor Derecesi  4.5/5  7.480 görüş

2023 mükemmeliyet sertifikası

Not what we expected from a rixos

Tripadvisor puanı 2.0/5

Tjrl1983 TripAdvisor onaylı yorum

Welcome to Sungate Rixos Antalya, where “luxury” gets a hilarious new definition. If you’re looking for the pinnacle of five-star elegance—surrounded by chipped furniture, suspicious carpet stains, and the ambiance of crushed dreams—look no further. It’s the perfect getaway for anyone who’s secretly a masochist. **Décor & Ambiance**: Ah, the *stunning* decor, a beautiful marriage between “haunted mansion chic” and “70s time capsule.” The wallpaper is practically a historical monument to bad decisions, patched so haphazardly it’s like a kindergarten art project gone terribly wrong. The furniture? It’s not just antique; it’s battle-scarred, like it barely survived a war against guests with terrible taste. The carpet? A tactile history of every poor choice ever made in that room. **Culinary Delights**: Oh, the buffet! It’s a *masterpiece* of monotony. Every day, the same three dishes stare at you with the lifelessness of a Monday morning. If you’re a fan of surprise-free meals, you’ll be in heaven. We stayed 14 days, and after a week, even our taste buds seemed to pack up and leave out of sheer boredom. And just when we thought it couldn’t get more *exciting*, our whole family bonded over a glorious stomach bug. Truly, nothing says “luxury vacation” like fighting over bathroom access. **Rooms**: Spacious—because it needs to be. You’ll want plenty of space to lie on the floor, contemplating your life decisions in sweaty despair. The air conditioning system is a marvel of inefficiency. We’re talking *next-level* bad. It’s the kind of cooling that makes a desert feel like a better vacation destination. Complained every day, and the hotel “generously” offered a smaller room with the same broken AC. Oh, the generosity! Finally, we decided to be our own maintenance crew and cleaned the filters, discovering ancient dust relics from, I don’t know, maybe the Middle Ages. Room temperature went from “inferno” to “still melting,” but hey, improvement is improvement! **Facilities & *Unique* Features**: If you enjoy an unpredictable power supply and water pressure that struggles harder than me trying to get out of bed on Monday, you’re in for a treat! The beach is a nature-lover’s dream if you love stray cats treating it like their personal sandbox. Nothing says “relaxation” quite like dodging landmines of cat... well, you get the idea. **Dining & Wildlife Show**: The outdoor dining experience? *Exquisite*. Smokers have free reign, filling the air with that classic secondhand-scented perfume. The “non-smoking zones” are just suggestions, apparently. And if you thought the *dining* was entertaining, wait until the seagulls show up. These winged horrors descend upon your plate like a scene straight out of *The Birds*, leaving you to fight for every last bite. I’ve never been in a fistfight with a seagull before, but Sungate almost made it happen. **Special Mention**: Now, for the highlight of our stay: the outdoor evening bar incident. I had the *honor* of accidentally breaking a glass, and instead of actually cleaning up, the staff just brushed the shards straight into the grass where people walk barefoot. Fun! Spent the next hour on my hands and knees, crawling around with my phone flashlight like a modern-day treasure hunter—except instead of treasure, I was collecting sharp reminders of Sungate’s exceptional service. I think I still have nightmares about glass shards lurking in my flip-flops. **Final Thoughts**: Sungate Rixos Antalya is a journey into a world of unfulfilled promises. It’s like a bad romantic comedy where you think things might improve but then realize it’s all downhill from here. We’ve experienced actual paradise at another Rixos hotel, but this place? This is where five-star dreams come to die... or, at the very least, spend a rough season in rehab. Book your stay if you dare. *Bravo*, Sungate. Truly, a vacation I’ll never be able to forget (no matter how hard I try).

Not the Rixos we hoped for…

Tripadvisor puanı 3.0/5

jackcrosdil TripAdvisor onaylı yorum

Front of house/reception We found some of the front of house/reception staff rude and unapproachable. We asked to pay for an upgrade at the start of our stay (due to room concerns) and the man laughed and said ‘we paid for X, so we get X, you can’t change room’. Thereafter, we were locked out of our room twice due to issues with the door and most reception staff were very unhelpful. We eventually got in the first time after 2 hours of walking to and from our room, getting new cards, a bell boy trying, a security man trying and finally a tradesman to check it. The second time it happened, we were left out front waiting for a bell boy for 30 mins, with nobody really concerned about what was going on. After complaining we hadn’t had help yet, one man from reception (we didn’t get his name but he had long dark hair in a bun) took it upon himself to help us and actually got a key card and buggy himself to take us to our room - he was lovely. Room: The room was very modern and the bathroom was also new and very nice. The cleaners did a great job and we always had water stocked up. The door lock kept malfunctioning during our stay meaning ourselves (and the cleaner etc) couldn’t get into our room. The card for electrics didn’t work properly so it was just switch off randomly. We tried to get help for this but none was provided. There was a random window leading to the hall (see pic) and you couldn’t cover it so in the night there was a beaming light in the room. The curtains couldn’t physically be closed so you could always see into our room from outside. Buffets: Overall the food was delicious and probably the best food we’ve had at an all inclusive hotel the meat was very tender and cooked amazingly and not all of the food was cooked in oil. The main buffet mostly served ‘healthier’ food sources but you could get great ‘beige’ foods at the beach bar - a great mix. The breakfast was limited and the same each day, but there was more variety over lunch and dinner. The lady who served us called Yildiz (star) was amazing she remembered our exact drink orders after one day and brought straight over to us! During the evening in particular, it was CHAOTIC trying to get food. Most days there was no queue and people were everywhere, but then the restaurant manager stepped in to create some order towards the end of our stay. It’s just such a small room for the number of people. A la carte: Cactus is free with a stay of 7 days or more. The food and service here were good and you sit by the beach. Bloom was extra charge and we payed 50 euro each. It seemed steep at first but the food was incredible and you got so many courses it was definitely worth it. The best service we had was also in this restaurant, we didn’t get names but everyone there was so lovely. Bars: Only one of the outside bars in the main pool area serve cocktails during the day so you either need to walk up there or there’s a man with rollerskates who comes around taking order (around the pool area). The cocktails are the best we have ever had and the bar staff put so much into making them (so they do take a little longer to serve sometimes). We were particularly impressed with Ibrahim who works the main bar in the evening - he loves to make up cocktails for you if you tell him whether you prefer sweet or sour! Pool areas: Plenty of chairs/loungers/beds but a lot of them are in shade most of the day. Pool is freezing but refreshing after initially going in and nice when super warm. Ice cream! Cornettos of many flavours and all for free! Beach: It has loads of sun beds and is clean with nice sandy beaches, there are some rocks as you walk into the water. Gym: The gym had some good equipment especially for a hotel gym which was great to see. The gym staff were always friendly. Bowling Alley: The has bowling alley has pool tables, fooseball and multiple bowling lanes. The pool and bowling are additional charges (not sure about fooseball, we didn’t use it). Bowling is €10 per person, per game and pool is €5 for 30 mins and €10 for an hour. We spent a lot of time there, it is quiet but worth the money and the man who works in there is very friendly and helpful. WiFi: The WiFi was very good throughout the hotel (except in the toilet? Haha) and we had WiFi even in the furthest corners of the hotel which was great. Location: Stunning location with the mountains behind you and sea in front - you can watch sunrise from the beach. However, barely any externally run excursions collect you from the hotel so you need to make your own way or just use the expensive tui excursions. Land of Legends: We’d definitely recommend you use your free ticket here if you enjoy going to theme parks and like water parks as it offers both combined. There’s also a shopping district there which has many popular outlets so has something for everyone. Overall there were good parts of the holiday, the food and some of the people for example, but given the frustrations around the room and the poor customer service of the front desk staff, we were disappointed. In particular given Rixos is supposedly known to be a great hotel. This is the second Rixos hotel we have been to, and this hotel didn’t live up to the name.

Dear Guest, Thank you for choosing to stay at Rixos Sungate Hotel and for your honest feedback. We sincerely apologize that your stay did not meet your expectations in some aspects. Your comments have been forwarded to the relevant departments for future improvements. We look forward to welcoming you again and will do our utmost to ensure your next stay is even more enjoyable. Kind regards,

Güzel bir Ekim tatili

Avis müşterileri puanı 4.5/5

Anonim Aileler - ALL için doğrulanmış yorumlar

29 Ekim tatili için geldiğimiz Rixos Sungate otelinizde çok keyifli zaman geçirdik. Otelin olanakları ve yemekler guzeldi. Rixy club çok başarılıydı. Kısacası herkesi memnun eden bir tatil oldu.

Değerli Misafirimiz Sayın Hasan C., Rixos Sungate Otelimizden aldığınız hizmetlerimizi değerlendirmeniz bizi son derece mutlu etti. Bu harika değerlendirmeyi otelimizin tüm çalışanlarıyla paylaştık ve sizin memnuniyetiniz onlar için büyük bir sevinç kaynağı oldu. Bu güzel tecrübenizi diğer seyahat severlerle de paylaşmanızı dört gözle bekliyoruz. TripAdvisor.com'daki görüşleriniz, otelimizi tercih edecek olan misafirler için önemli bir rehber olacaktır. Görüşlerinizi paylaşmak için aşağıdaki bağlantıyı kullanabilirsiniz: https://www.tripadvisor.com.tr/UserReviewEdit-g678226-d573203-Rixos_Sungate-Beldibi_Kemer_Turkish_Mediterranean_Coast.html Hizmetlerimiz ile ilgili görüşlerinizi bizlerle paylaştığınız ve değerli desteğiniz için tekrar teşekkür eder, bir başka seyahatinizde size tekrar hizmet vermekten mutluluk duyacağımızı belirtmek isteriz. En İçten Saygılarımızla

Beklentilerimin altında

Avis müşterileri puanı 2.0/5

Anonim Aileler - ALL için doğrulanmış yorumlar

Daha önce de ziyaret etmiş olduğum oteli daha öncekine göre çok geriye gitmiş buldum. Servis diye bir şey zaten kalmamış, oda bakımı, en basitinden biten şampuanların yenilenmemesi dahil hizmette çok fazla aksama vardı.

Sayın Ozgur S., Rixos Sungate - The Land Of Legends Access ‘da gerçekleştirdiğiniz seyahat süresince yaşadıklarınızı dikkatimize sunduğunuz için teşekkür ederiz. Öncelikle, kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizden özür dileriz. Yaşamış olduğunuz olumsuz deneyim ile ilgili ekip üyeleri ile gerçekleştirdiğim görüşme sonucu, aynı durumun ilerleyen tarihlerde, tekrar meydana gelmesini engellemek amacı ile gerekli önlemlerin alındığını bildirmek isterim. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Bir başka seyahatinizde, sizi tekrar Otelimizde ağırlamaktan mutluluk duyacağız. Saygılarımızla,

anlayışsızlık

Avis müşterileri puanı 2.5/5

Rezan İş - ALL için doğrulanmış yorumlar

resepsiyondaki görevliye yakın zamanda ameliyat olduğumu ve ana binada oda talep ettiğimi söylememe rağmen beyefendi yardımcı olmadı. kendince kongre merkezine yakın olan odanın daha uygun olduğuna karar verdi. ancak ben kongre merkezine yakın olsun diye bir talepte bulunmadım. gayet konforsuz bir konaklama oldu benim için. hiç memnun kalmadım. müşteriyi dinleyen, dinlediğini de anlayan personeli resepsiyonda görevlendirmenizi öneririm.

Değerli Misafirimiz Sayın Rezan K., Öncelikle Rixos Sungate Otelimizde yaşadığınız olumsuz deneyimi duyduğumuza çok üzüldük. Kalışınız süresince uluslararası hizmet kalitemizi yansıtamamış olmamızdan dolayı sizlerden özür dileriz. Belirttiğiniz hususlarla ilgili olarak, beklentilerinizin altında kaldığımızı duymak bizler için oldukça üzücüdür... Misafir memnuniyetine önem veren bir marka olarak sizlere daha iyi bir deneyim sunabilmek için elimizden geleni yapmak, bizim öncelikli hedefimizdir. Düşüncelerinizi bildirmek üzere ayırdığınız zamana bir kez daha teşekkür eder, geri bildirimlerinizin, hizmetlerimizin kalitesini sürekli olarak arttırmak için yürüttüğümüz çalışmalarımızın gelişmesi açısından son derece değerli olduğunu belirtmek isteriz. Size daha iyi bir deneyim sunabilmek adına yaşadığınız bu olumsuz deneyimi telafi etmek için elimizden geleni yapmak isteriz. Bir daha ki ziyaretinizde sizinle daha pozitif bir deneyim paylaşabilmek adına fırsat tanımanızı dileriz. Gelecekteki rezervasyonlarınız veya özel istekleriniz varsa lütfen bizimle iletişime geçmekten çekinmeyin. En İçten Saygılarımızla,

ile iş birliği içinde TripAdvisor

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