Dear Mr. Jakub J., Thank you for your positive feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you had a wonderful experience, particularly with our reception team, as well as enjoying our beach, bars, and restaurant. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Marcin W., Warm greetings from Rixos Bab Al Bahr, and thank you for sharing your feedback. We truly appreciate your comments and would like to understand your experience better. Could you kindly provide us with more details regarding the areas where you feel improvement is needed? Your insights are very valuable to us and will help our team enhance the overall guest experience. We look forward to your response and hope to have the opportunity to welcome you back for an even more enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Konrad P., Thank you for taking the time to share your delightful experience at Rixos Bab Al Bahr. We are thrilled to learn that you found our hotel to be exceptionally comfortable and that our service met your high expectations. It is rewarding to hear that our diverse dining options, along with the friendly and professional demeanor of our staff, contributed positively to your stay. We are particularly pleased that you enjoyed the various activities and entertainment we offer for both adults and children. Our aim is to provide a welcoming atmosphere where every guest can find something to enjoy, whether it be our beautiful pools, access to the sea, or opportunities for water sports. Your recommendation means a great deal to us, and we are grateful for your kind words about our tranquil relaxation areas. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Waldemar P., Thank you for your kind remarks regarding our beautiful location, delightful rooms, and exquisite dining options. We appreciate your feedback about the dining service, as it is essential for us to maintain the high standards expected at a five-star establishment. Your comments will be shared with the relevant team to enhance our guest experience. We are thrilled that you enjoyed the beach and evening entertainment. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Marcin Z. G., Thank you for your kind words regarding the cleanliness, service quality, and culinary offerings during your stay. Regarding the outdoor smell, kindly be informed that our team continuously monitors the resort environment and works closely with the relevant local authorities to address any external factors that may occasionally affect the surrounding area. Please note that such matters are beyond the hotel’s direct control. Your remarks have been documented and shared with our management team as part of this ongoing work. We value your insights and hope to provide a more enjoyable stay in the future. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Pawel M., Thank you for your kind words regarding your recent stay with us. We take great pride in providing exceptional service and ensuring that our rooms are maintained to a high standard, so it is delightful to hear that our team made a positive impression on you. Your feedback regarding our friendly staff at the reception is also greatly appreciated, as we strive to create a welcoming atmosphere for all our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms.Krotofil K. T., Thank you for your positive feedback regarding your stay at Rixos Bab Al Bahr. We are pleased to hear that you appreciated our family-friendly atmosphere and the adults-only area. It is our goal to provide a relaxing environment for all our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Ewa K., Thank you for your kind words regarding the location and comfort of our hotel. It is gratifying to know that you appreciated the variety we offer to our guests. Your feedback is invaluable as it encourages our team to continue striving for excellence. We hope to provide you with another delightful experience in the future. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms Renata E. N., Thank you for your kind words about your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed the comfort, dining options, and cleanliness of our facilities. Your recommendation is greatly appreciated, and we hope to welcome you back soon. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Mr. Łukasz, Thank you very much for your review and for sharing your impressions of your stay at Rixos Bab Al Bahr. We are pleased that you appreciated our cuisine, the friendly staff, and the opportunities for active leisure. We understand that noise from outside may have affected your comfort during your stay. Although we cannot fully control external conditions, we strive to provide our guests with the best possible environment. We are glad that we could assist in changing your room to one with a garden view, which certainly contributed to improving your comfort. We will also pass your comments regarding the rooms to our maintenance team so they can consider implementing any potential improvements. We hope that you will visit our hotel again to enjoy another exceptional stay at Rixos Bab Al Bahr. Sincerely, Anastasiia Avramchuk Guest Relations Supervisor

Dear Mr. Micyk B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you found our hotel comfortable and well-organized, and that you enjoyed the attractions we offer. It is also gratifying to know that our staff made a positive impression with their friendly service. We appreciate your recommendation for family visits and look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Krzysztof L., Thank you very much for your kind words regarding your recent experience at Rixos Bab Al Bahr. We are delighted to know that you enjoyed our beautiful hotel, diverse culinary offerings, and high standards of cleanliness and service. Your recommendations are greatly appreciated and motivate our team to continue delivering exceptional experiences for our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Dariusz Z. T., Thank you for your positive feedback regarding your stay at Rixos Bab Al Bahr. We are delighted to know that you appreciated our high standards and the variety of attractions available. Our team strives to provide exceptional experiences, and your satisfaction is our greatest reward. We hope to welcome you back soon to enjoy more of what we have to offer. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Justyna A. L., Thank you for your wonderful feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you found our hotel attractive, clean, and enjoyed our exquisite dining options, as well as the high-quality entertainment we offer. Your satisfaction is our priority, and we appreciate your kind words. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Edyta A. W., Thank you for your wonderful feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you enjoyed the high standards of service, cleanliness, and dining, as well as the artistic evening programs and live music in our lobby. Your kind words motivate us to continue providing exceptional experiences. We genuinely look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Lukasz B., Thank you for sharing your feedback. We sincerely regret the stress you experienced regarding your luggage and fully understand how concerning this situation must have felt for you and your family. However, we would like to clarify that our luggage handling procedure is specifically designed to prevent such incidents. According to our records, your family did not approach our Concierge team to present the luggage ticket or inform us about the airport transfer arrangements. Without this essential step, our team was unfortunately unable to verify and supervise the luggage loading process accordingly. Nevertheless, once the matter was brought to our attention, our team acted immediately to locate the luggage and arranged urgent delivery to the airport at our own expense to minimize further inconvenience. We believe this reflects our commitment to resolving unforeseen situations promptly and responsibly. While we understand the inconvenience caused, adherence to the established luggage procedures is essential to ensure a smooth, secure, and efficient departure experience for all our guests. We truly value your feedback and will continue reinforcing communication of these procedures to help prevent similar situations in the future. We hope to have the opportunity to welcome you and your family again and provide a seamless experience from arrival to departure. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Michal G., Thank you very much for sharing your detailed feedback. We are delighted to hear that you enjoyed your stay overall, including the spacious and comfortable rooms, excellent food, and the service provided by our personal assistant. It is wonderful to know that your requests were promptly attended to, and we will be sure to share your kind words with our team. We sincerely regret the inconvenience you experienced with the à la carte dinner reservations. Please be assured that our Guest Relations team is always available to assist guests and a la carte restaurants subject to hotel availability. In regard to the smell our team continually reviews the resort environment and works closely with the relevant local authorities to address external factors that may occasionally affect how the surroundings are perceived. We truly appreciate your constructive feedback, and we are pleased that, aside from these concerns, the rest of your stay was flawless. We hope to welcome you back for another enjoyable and seamless experience at Rixos Bab Al Bahr. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future for a more refined experience. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Marcin P., Thank you for your positive feedback regarding the comfort, service, cleanliness, and dining experience at our hotel. Regarding the odor you mentioned, please be assured that our team continually monitors the resort environment and works closely with the relevant local authorities to address any external factors that may occasionally affect the surroundings. We truly appreciate your comments and look forward to welcoming you back to Rixos Bab Al Bahr. Best regards, Anastasiia Avramchuk Guest Relations Supervisor

Dear Piotr C., Thank you for your positive feedback regarding your stay. We are delighted to hear that our hotel met your expectations. We appreciate your comments about the water attractions for young children and will take them into consideration for future enhancements. Sincerely, Polina Arzamastseva Guest Relations Manager