Dear Ms. S., Thank you very much for your kind words and your positive feedback regarding your stay at our hotel. We are very pleased to hear that you once again had a wonderful time with us and that our team, particularly Ibrahim, Seemab, and Sana Ulla, made a positive impression. At the same time, we regret the inconveniences you experienced regarding the cleanliness of the public restrooms and the room service. We place great importance on cleanliness in our hotel and will take your feedback regarding the restroom cleaning and the reliability of the room service into our considerations. Your comment about the minibar is also important for us to further improve our service. We are glad that you had a pleasant stay despite these issues and hope to welcome you back soon. Your praise for our staff member Bright will also make him very happy. Best regards, Polina Arzamastseva Guest Relations Manager

Dear Mr. W., Thank you very much for your positive feedback regarding our rooms and the staff. We acknowledge your suggestion concerning the desserts and will take it into consideration to further enhance the culinary experience. It was a pleasure having you with us, and we look forward to welcoming you back again soon for another enjoyable stay. Best regards, Polina Arzamastseva Guest Relations Manager

Dear Ms. Sabrina S. L., Thank you for taking the time to share your detailed feedback following your stay at Rixos Bab Al Bahr. We are pleased to learn that you enjoyed our culinary offerings and found the food to be excellent and varied. Your kind recognition of our Sous Chefs, Rajeevan Nair and Jibin Jakob, is truly appreciated. We will be delighted to share your compliments with them, as well as with the wider culinary team. It is wonderful to know that their attentiveness and dedication contributed positively to your experience. We are also grateful for your comments regarding our beach and spa facilities. It is rewarding to hear that you enjoyed the cleanliness and spaciousness of the beach and had a fantastic experience in the spa. Your special mention of Ihab, Maria, and Nadja will certainly be shared with them, as recognition from our guests is always a great source of motivation. At the same time, we appreciate your honest observations regarding the sleeping comfort and certain aspects of the resort that you feel are showing signs of age. Guest comfort is extremely important to us, and your feedback regarding the bedding has been shared with the relevant departments for review. We have also noted your suggestion regarding additional shaded areas around the pools, which is valuable feedback as we continuously look for ways to enhance our guests' comfort and enjoyment. Thank you once again for your balanced and constructive review. We truly value your feedback and hope to have the pleasure of welcoming you back to Rixos Bab Al Bahr in the future for an even more enjoyable and relaxing stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Ridvan T., Thank you for sharing your wonderful experience at Rixos Bab Al Bahr. We are delighted to hear that your stay was enjoyable from check-in to departure. It is gratifying to know that our team's friendliness, attentiveness, and helpfulness contributed positively to your visit. We take great pride in maintaining high standards of cleanliness and comfort in our accommodations, and it is heartening to learn that your room met your expectations. We are also pleased that you found our breakfast offerings and service to be exceptional. Ensuring that our guests feel welcomed and well-cared for is of utmost importance to us, and your feedback reinforces our commitment to providing outstanding hospitality. I will certainly pass along your special thanks to Chef Iskender Karasu, as well as to the entire team, who will be thrilled to know their efforts made a lasting impression. Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Skambraks S., Thank you for your kind words regarding your stay at our hotel. We are delighted to hear that you found our staff to be exceptional and that you enjoyed the beauty of our property. We appreciate your suggestion about creating a designated area for families with young children in the restaurant. Guest comfort is important to us, and we will certainly take your feedback into consideration for future improvements. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Amar S., Thank you for your wonderful review regarding your stay at Rixos Bab Al Bahr. We are delighted to hear that you found our resort to be beautiful and well-maintained. It is gratifying to know that our beach provided you with the perfect environment for relaxation. We take great pride in our dining options, and I am thrilled that you enjoyed the diverse selection and high-quality dishes available. Our culinary team works diligently to ensure that every meal meets the expectations of our guests, and it is heartening to hear that we succeeded in providing you with an exceptional dining experience. Moreover, I appreciate your kind words about our team. Their commitment to delivering friendly and attentive service is paramount to creating memorable experiences for our guests, and it is rewarding to know that they contributed positively to your stay. We are equally excited to welcome you back in just three weeks and are committed to providing you with another exceptional experience. Thank you once again for your kind feedback, which inspires us to continuously enhance our services. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Cornelia L., Thank you for taking the time to share your experiences from your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you had a wonderful holiday with us, despite the unexpected circumstances that arose during your visit. Your kind words regarding our team attentiveness and their unwavering commitment to providing excellent service are truly appreciated. We understand that the situation you encountered following the unexpected events on February 28, 2026, was challenging for all our guests. It is heartening to know that our team was able to assist you in extending your stay smoothly and that you felt supported throughout this difficult time. Our team members are trained to handle unexpected situations with professionalism and care, and your recognition of their efforts is a testament to their dedication. We are pleased to hear your positive feedback about the service at our restaurant, Seven. It is always our aim to create a welcoming environment where all our guests can enjoy their dining experiences. We take all feedback seriously and strive to ensure that every guest is treated with respect and kindness. Your sentiments regarding the staff and the challenges they faced resonate deeply with us. We are committed to providing a supportive work environment for our team, and your understanding of their situation during your stay is greatly valued. Thank you once again for your thoughtful review. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. M. Berger, Thank you for your positive feedback regarding your recent stay at Rixos Bab Al Bahr. We are delighted to hear that you found our hotel to be clean and well-maintained, and that you enjoyed our excellent dining options. It is also wonderful to know that our team provided friendly and attentive service. Your kind words motivate us to continue delivering exceptional experiences to our guests. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Dmitrii S., Thank you for your positive feedback. We are delighted to know that you enjoyed your stay at Rixos Bab Al Bahr. Your satisfaction is our top priority, and we appreciate your support. Should you have any further comments or suggestions, please feel free to share them with us. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Ms. Elina V. d. H., Thank you very much for taking the time to share your feedback. We are truly pleased to read your kind comments about our courteous and helpful team as well as the fantastic food selection. Your recognition means a great deal to us, as we continuously strive to deliver memorable dining experiences and warm hospitality. We sincerely appreciate your feedback and would like to assure you that all entertainment activities at our resort are conducted in full compliance with UAE regulations and local authority guidelines. Music volume levels are continuously monitored and maintained strictly within the permissible decibel (dB) limits as stipulated under UAE law. Our sound systems are professionally calibrated, and routine checks are carried out to ensure consistent adherence to these standards. While we strive to create a vibrant and enjoyable atmosphere in line with our resort concept, we also recognize that individual preferences may vary. Please be assured that guest comfort remains a priority, and your comments have been shared with the relevant team for ongoing review. Concerning the room storage and bathroom hooks, we value these practical suggestions. Guest comfort is extremely important to us, and we will certainly evaluate possible improvements in this area. As an international resort, we are proud to welcome guests from many different countries and cultures. Our diverse clientele reflects our global appeal, and we are committed to ensuring that every guest feels equally welcomed and comfortable. Thank you once again for your balanced feedback. We hope to have the opportunity to welcome you back for another enjoyable stay. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. Rudolf J. A. W., Thank you for taking the time to share your positive experience at Rixos Bab Al Bahr. We are delighted to learn that you thoroughly enjoyed your stay and found our facilities well-organized and accommodating for guests of all ages. It is wonderful to hear that you appreciated the range of swimming pools, including the adult-only infinity pool, which provides a serene atmosphere for relaxation. Our team takes great pride in maintaining high standards of cleanliness throughout the hotel, and your acknowledgment of our efforts in this regard is truly appreciated. We are also pleased to know that you enjoyed the extensive dining options available at our buffet restaurant and the specialized dining experiences. Dining al fresco is indeed a delightful way to appreciate the beautiful weather, and we are glad to hear you made the most of it. Our culinary team strives to offer a diverse selection of dishes that cater to all tastes, and it is gratifying to know that you found them to be excellent. Furthermore, we take pride in our entertainment offerings, including the professional dance and acrobatics shows, as well as the engaging activities for all ages. We aim to create a vibrant atmosphere that enhances our guests' experiences, and your recommendation for families and couples alike reflects our commitment to providing something for everyone. We look forward to welcoming you back for another exceptional stay at Rixos Bab Al Bahr. Best Regards, Anastasiia Avramchuk Guest Relation Supervisor

Dear Mr. M., Thank you very much for sharing your detailed feedback and for choosing to spend seven wonderful days — including New Year’s Eve — with us. We are delighted to hear that you enjoyed the all‑inclusive offering, the family‑friendly atmosphere, and the unforgettable New Year’s gala. It is also great to know that, despite the size of the resort, you were able to relax comfortably. Your comments regarding the late‑night arrival experience and the room preparation have been noted. Insights like yours help us better understand where additional attention is needed, especially during busy periods and night shifts. Your observation about the bathroom condition in room 2120 is also appreciated and will be reviewed with the relevant team. We are very pleased to hear your kind words about the ladies in the main restaurant who assisted with seating. They will be happy to know their attentive service made a positive difference for your family. Thank you once again for your valuable feedback. We hope to welcome you and your family back to Rixos Bab Al Bahr for another enjoyable stay. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Ms.Elisabeth, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Klaus S., Thank you very much for your excellent rating and for sharing such a wonderful review. We are delighted to hear that your 10‑day stay provided exactly the relaxing experience you were hoping for. It’s fantastic to know that you enjoyed the poolside atmosphere, the warm weather, our à la carte dining options, and the variety of drinks available at our bars. We are especially pleased that our New Year’s Eve celebration became an unforgettable highlight of your holiday. Creating memorable moments for our guests is something we take great pride in. We truly appreciate your kind words and look forward to welcoming you back to Rixos Bab Al Bahr for another relaxing and enjoyable stay. Warm regards, Polina Arzamastseva

Dear Sonja C. M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Hakan T., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the cleanliness, friendly service, and delicious dining options. Your feedback is greatly appreciated and motivates our team to continue providing exceptional experiences. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Beat G., Thank you for your positive feedback regarding our location and the friendliness of our staff. We appreciate your observation about food waste and understand your concerns. We continually strive to encourage responsible dining practices among our guests and appreciate your input on this matter. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Helmut H. P., Thank you for your kind words regarding your recent stay at Rixos Bab Al Bahr. We are thrilled to hear that you had a fantastic holiday and appreciated our service. It is always a pleasure to welcome you back. Sincerely, Polina Arzamastseva Guest Relations Manager

Dear Alfred K., Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location and found our staff to be helpful and friendly. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay. Sincerely, Polina Arzamastseva Guest Relations Manager