Thank you very much, Mrs. Gisela B., for taking the time to share such detailed and thoughtful feedback following your second stay at Rixos Al Mairid Ras Al Khaimah. It is truly wonderful to know that you chose to return to our resort and that you once again had a relaxing and enjoyable holiday with us. We are delighted that you appreciated the location of your villas by the Sol Bar pool, the welcoming check-in experience, the friendliness of our team, and the variety of our culinary offerings - especially our selection of bread. Your special recognition of Abhishek, Bittu, Faruk, Danielo, Hamad, and our buggy team will be shared with them. We are certain they will be very proud to know that their service contributed to making your three-week stay so memorable. At the same time, we sincerely appreciate your constructive observations regarding the technical issues in the villas, privacy around the accommodation, sunbed reservations, pool safety, dress code, breakfast variety, coffee service, and portion sizes. Your feedback is extremely valuable and will be shared with the relevant teams as we continuously work to improve the guest experience. We are pleased, however, that whenever technical issues occurred, our team was able to resolve them promptly. Most importantly, we are delighted to know that, despite these points, you felt comfortable with us and consider Rixos Al Mairid Ras Al Khaimah one of the nicest hotels in Ras Al Khaimah. Thank you once again for your loyalty and for spending three wonderful weeks with us. We would be absolutely delighted to welcome you back for your third stay and create even more memorable experiences for you. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Mr. R., Thank you for taking the time to share your detailed feedback following your stay at Rixos Al Mairid Ras Al Khaimah. We are pleased to hear that you had a very pleasant holiday and that our team was consistently friendly, helpful, and responsive in resolving any issues you encountered. Your kind words about our reception team and their dedication to finding solutions are especially appreciated. At the same time, we sincerely value your comments regarding the room furnishings, amenities, and the number of items provided. We understand that these details are particularly important when staying at a luxury resort, and your feedback will be shared with the relevant teams for further review and improvement. Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you back and providing an even more refined experience on your next visit. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr.Patrick, Thank you for your wonderful feedback and for highly recommending Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you enjoyed our luxurious facilities, varied dining options, and the dedicated service provided by our teams. It is especially rewarding to hear that you felt genuinely cared for throughout your stay, from our concierge and restaurant teams to our shuttle service, lifeguards, and room service. Your recognition means a great deal to all of us and will be shared with the team as encouragement to continue delivering exceptional guest experiences. We are pleased that you had such a relaxing stay and look forward to welcoming you back for another memorable experience. Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Ms. Rita Adriana, Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to know that you had a fantastic vacation and enjoyed your overall experience at our resort. It is especially lovely to hear your appreciation of our team and the outstanding service provided throughout your stay. Your kind words are truly valued and will be shared with our colleagues as encouragement to continue providing warm, attentive, and personalized hospitality to our guests. Thank you once again for choosing Rixos Al Mairid Ras Al Khaimah. It was a pleasure having you with us, and we sincerely look forward to welcoming you back for another wonderful vacation in the future. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah.

Dear Mr. Mohammad O. A., Warm greetings from Rixos Al Mairid Ras Al Khaimah! Thank you very much for sharing such a heartfelt review with us. It truly means a great deal to know that you felt comfortable and relaxed during your stay and that returning to our resort feels like coming home. We are delighted to hear that you enjoyed the attentive and genuine service provided by our team throughout your stay. Your kind appreciation of our team is truly valued. It is especially wonderful to know that our familiar faces continue to make you feel welcomed, listened to, and at home whenever you return. Your kind words will certainly be shared with the wider team as encouragement to continue creating the warm and personalized experiences that our returning guests have come to appreciate. Thank you once again for your continued trust and for making Rixos Al Mairid part of your holidays over the years. We are already looking forward to welcoming you back home for another wonderful and relaxing stay. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah.

Dear Patrick M. H., Thank you very much for taking the time to share your lovely feedback following your summer vacation at Rixos Al Mairid Ras Al Khaimah. We are truly delighted to know that you had such an enjoyable stay and that you appreciated the warm hospitality of our team, the comfort of your room, and the quality of our dining offerings. It is wonderful to hear that our colleagues contributed to making your holiday a memorable experience. Thank you once again for your kind words and for sharing your intention to return. We look forward to welcoming you back to Rixos Al Mairid Ras Al Khaimah and creating another memorable stay for you in the future. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah.

Dear Ms. B., Thank you very much for taking the time to share such a thoughtful and detailed review of your family's stay at Rixos Al Mairid Ras Al Khaimah. It is truly rewarding to know that you found our resort to be a peaceful place to relax and unwind, and that you enjoyed our long beach, tranquil atmosphere, friendly service, and beautifully maintained surroundings. We are especially delighted that our culinary offerings left such a memorable impression on you. Your kind words about the authentic Turkish and Arabic cuisine, the variety of international dishes, the quality of our ingredients, and the artistry of our pastry team mean a great deal to us. We are also sincerely grateful for your recognition of our team members. Your compliments will be proudly shared with Mr. Bittu Sharma, Mr. Faruk Hossain, Khin Snow, Abhoshek Shaw, Abhishek Kumar, Nandar, Rizvon, Ibrahim Bursa, and Jovana Zarkov. They will be delighted to know they contributed to making your stay so enjoyable. At the same time, thank you for your valuable suggestions regarding the in-room technical instructions, the minibar selection, and the use of glass bottles for drinking water. We truly appreciate guests who take the time to share constructive ideas, and your comments have been shared with the relevant teams as we continuously look for ways to enhance both our guest experience and our sustainability initiatives. We are also pleased that our colleagues were able to provide prompt assistance when your daughter required medical attention. Knowing that our team could support your family during that moment is especially meaningful to us. It was a pleasure welcoming you and your family, and we sincerely hope to have the opportunity to welcome you back to Rixos Al Mairid Ras Al Khaimah for another relaxing and memorable stay. Kind regards, Iana Kuka Front Office Manager Rixos Al Mairid Ras Al Khaimah

Dear Mr. B., Thank you very much for taking the time to share such a detailed review of your recent family holiday at Rixos Al Mairid Ras Al Khaimah. We are delighted to know that you had a fantastic stay and that our team played such an important role in making your holiday memorable. Your kind recognition of Jerry and Danielo from our Concierge team, as well as Abhishek Shaw, Kumar, Faruk, Bi Ttu, Mrs. Snow, Mr. Tun, and the entire Toro Loco team, is truly appreciated. We will proudly share your compliments with them, as they will be delighted to know their genuine hospitality made such a positive impression. It is also wonderful to hear that you enjoyed our spacious beach, the variety of dining experiences, and that the temporary enhancement works had little impact on your overall stay. Your recommendation of our Italian restaurant and your kind words about Sol Bar are greatly appreciated. Thank you as well for your constructive feedback regarding the temperature of the hot dishes and soups in our main restaurant. Please rest assured that your comments have been shared with our Culinary team, as feedback such as yours helps us continuously improve the dining experience we offer our guests. We are grateful for your support and recommendation, and we sincerely hope to have the pleasure of welcoming you and your family back to Rixos Al Mairid Ras Al Khaimah for another exceptional holiday in the near future. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Dajana, Thank you for your wonderful feedback and for choosing Rixos Al Mairid Ras Al Khaimah for your family holiday. We are delighted to know that you had such a relaxing and memorable vacation, and that you enjoyed our resort, the beautiful beach, and the warm hospitality of our team. It’s especially rewarding to hear that you felt genuinely cared for throughout your stay. Your kind recognition of our colleagues is sincerely appreciated, and we will be pleased to share your compliments with them. Feedback like yours is a great motivation for all of us to continue creating exceptional experiences for our guests. It means a lot to hear that you would gladly return, and we look forward to welcoming you and your family back for another unforgettable holiday. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Bernhard L. C., Thank you for taking the time to share your wonderful feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are truly delighted to know that this was your best holiday with us so far. It is rewarding to hear that you enjoyed the beautiful sea view, our culinary offerings, and the warm hospitality and attentive service provided by our team. We are especially grateful for your kind recognition of team. It is wonderful to know they were able to fulfill your wishes and contribute to making your stay so memorable. Your compliments will be shared with them, and we are certain they will be delighted to receive your recognition. Thank you once again for your continued trust in Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you back for another exceptional and memorable stay. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Kevin S., Greetings from Rixos Al Mairid Ras Al Khaimah. Thank you for taking the time to share your wonderful feedback with us. We are truly honored that you chose Rixos Al Mairid Ras Al Khaimah for your honeymoon and delighted to know that every aspect of your stay, from the service and cuisine to the ambiance and overall experience, made your celebration so memorable. It is especially rewarding to hear your kind recognition our service team. We will be delighted to share your compliments with them, as they will be thrilled to know they helped make your honeymoon so special. We also appreciate your thoughtful suggestion regarding the use of reusable cups for ice cream at the pool bars. Guest feedback like yours is invaluable, and we will share your comments with our management team as we continue to explore ways to enhance our sustainability initiatives. Thank you once again for your kind words and recommendation. We wish you both a lifetime of happiness and hope to welcome you back for another unforgettable stay in the future. Kind regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Juergen B., We are truly delighted to hear that your experience with us was breathtaking and that our team’s attentive and friendly service helped make your stay so memorable. Knowing that every wish was met and that you found your experience brilliant is the highest compliment we could receive. Thank you for choosing Rixos Al Mairid Ras Al Khaimah. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Wolfgang H. P. G., Thank you for taking the time to share your feedback. We were saddened to read your comments regarding your recent stay, particularly as we understand how expectations play an important role in shaping the overall experience. Kindly note that during the period of your visit, some operational adjustments and temporary closures were taking place within the resort. We regret any inconvenience this may have caused, and we understand this may not have been fully aligned with what you expected upon arrival. Such information should be communicated in advance by the travel agent, and we are sorry if this was not clearly conveyed. Despite these circumstances, our team has been doing everything possible to maintain the highest possible standards across the resort. While certain facilities were closed, we extended the operating hours and enhanced services in the remaining outlets to ensure a continued enjoyable experience for our guests. Regarding entertainment, please note that at present it is scheduled on weekends only, which we hope still provides enjoyable moments during your stay. We truly appreciate your positive comments regarding our staff, and we hope to have the opportunity to welcome you again in the future under more fully operational conditions, so we may restore your confidence in our resort experience. Kind regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Ingrid C., We are truly delighted to hear that you had a very pleasant holiday and that you felt so warmly welcomed, even upon your late-night arrival. It is wonderful to know that our team’s attentiveness, friendliness, and discreet service helped make you feel comfortable throughout your stay. We sincerely appreciate your kind recognition of Grace, Snow, Amit, and Bal. Your generous words will be shared with them, and we are certain they will be very proud to know they contributed to making your experience so memorable. It is also great to hear that you enjoyed the variety and quality of our food, the comfort of your beach villa, and the thoughtful touches such as daily replenishments and in-room amenities. We are especially pleased that you enjoyed the beach and lagoon area, as well as the ease of transportation during your stay. We also appreciate your constructive feedback regarding the bed firmness. Guest comfort is very important to us, and we will ensure your comments are shared with the relevant teams for review. Thank you once again for your recommendation and for choosing to stay with us. We look forward to welcoming you back for another wonderful experience in the future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Cornelia M., We are truly delighted to hear that you were thrilled with the service, atmosphere, and quality of the food, and that you thoroughly enjoyed your overall experience with us. Your kind words are greatly appreciated and serve as a wonderful source of motivation for our entire team. We are especially pleased to know that your experience at Toro Loco Steakhouse was a highlight of your stay. It is rewarding to hear that you enjoyed the elegant atmosphere, beautifully presented cuisine, and attentive service. Your special recognition of Anita, Manika, Chinedu, and Tun means a great deal, and we will be delighted to share your compliments with them and the entire restaurant team. Thank you once again for your generous feedback and recommendation. We are honored by your five-star praise and look forward to welcoming you back to Rixos Al Mairid Ras Al Khaimah for another memorable experience in the near future. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Bernhard R. S., Thank you for taking the time to share your feedback following your recent stay at Rixos Al Mairid Ras Al Khaimah. We are delighted to learn that you enjoyed our well-maintained facilities and that the attentiveness and friendliness of our team contributed positively to your experience. Providing exceptional hospitality and maintaining high standards throughout the resort are priorities for us, and it is rewarding to know that these efforts were appreciated. Your kind comments will be shared with our team, who will be encouraged by your recognition. We sincerely appreciate your feedback and look forward to welcoming you back for another enjoyable stay in the future. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah

Dear Ionel W., We are truly pleased to hear that you had such a comfortable and enjoyable experience with us. It is especially rewarding to know that, despite the current circumstances, our team was able to provide you with everything you needed—from excellent food to attentive service and a welcoming atmosphere. Your appreciation means a great deal to us, and we are delighted that you felt well taken care of throughout your stay. We sincerely look forward to welcoming you back again for another relaxing and memorable visit. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Fabian, We are pleased to hear that you had a great stay and that you found the check-in and check-out process smooth and efficient. It is also wonderful to know that our team’s friendliness and attentiveness contributed positively to your experience. We truly appreciate your kind words and look forward to welcoming you back again soon. Warm regards, Rixos Al Mairid Ras Al Khaimah Team

Dear Mr. Christian, Warm greetings from Guest Relations at Rixos Al Mairid Ras Al Khaimah 🌿 Thank you very much for your wonderful feedback and for choosing to return to us for the seventh time - your continued loyalty truly means a great deal to us. We are delighted to know that you had another memorable two-week holiday and that our rooms, culinary offerings, and most importantly, our team once again met your expectations. Your kind words about our staff being exemplary are especially appreciated and will certainly be shared with the entire team. It is always a pleasure to welcome you back, especially as a valued guest since our days as Hilton. We are truly grateful for your trust and look forward to creating many more wonderful experiences for you in the future. Warm regards, Guest Relations Team Rixos Al Mairid Ras Al Khaimah