Novotel Sarajevo Bristol Hotel 4 stars

Customer review rating 4.4/5 269 reviews

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Novotel Sarajevo Bristol
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+ 19 Services

Hotel extras

  • In walking distance to main shopping and business area

  • Ideally located for all of the city's convention centers

  • Fitness and spa area with sauna and indoor swimming pool

  • Halal certified

  • Relax on the sun terrace with views over Sarajevo

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request Paying
  • Air conditioned
  • SARAJEVO AIRPORT Paying
  • Reception open 24 hours a day
  • Laundry
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Babysitting on request Paying
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • 1 Bar(s)
  • Room service
Business services
  • 4 Meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Business centre
  • Copy/print service available

Hotel location

Novotel Sarajevo Bristol

Fra Filipa Lastrica
71000 sarajevo
bosnia and herzegovina

Tel: +38733705000

Fax: (+387)33/705001

Check-in from 14h00

Check out up to 12h00

  • LOCAL BUS STATION :  ALL POPOFALICI

  • TRAMWAY STATION :  ALL POPOFALICI

  • By plane

    SARAJEVO AIRPORT At 7km / 4 miles - Shuttle paying

  • By train

    RAILWAY STATION SARAJEVO At 2km / 1 miles

GPS :43.85287, 18.38977

Our accommodation(s)

Spacious, contemporary in design, and adaptable, the Novotel room is truly a place for living, perfect for all your needs. Spacious and dressed in warm colors, overlooking Novo Sarajevo. Enjoy in this welcome escape after an eventful and lively day. Room is equipped with separate bath tub and shower, inroom safe, free WIFI.

Our restaurants and bars

BRASSERIE

Type of cuisine: International

Try the famed European hospitality and feel our casual contemporary atmosphere at The Brasserie. We serve you international specialties with a modern interpretation, prepared from the finest seasonal organic products. Contemporary, yet relaxing design.

CAFE BRISTOL

The ideal setting for you to greet friends and business partners. A paradise of flavours, each inviting you to indulge to a full extent: the finest international pastries, cakes, and a wide selection of hot and cold beverages from all over the world.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 485

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 110 people

Find out more

Our guest reviews for
Novotel Sarajevo Bristol

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

269 reviews

TripAdvisor Rating 4.5/5

497 reviews

Wonderful staff

Customer review rating 5.0/5

Lc Business - 05/03/2020 Confirmed reviews ALL

Lovely stay in a luxurious hotel. Very lovely staff. Food was terrific. Bedroom very spacious and comfortable.

Dear Louise C., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Well located , easy to use hotel

Customer review rating 5.0/5

Anonymous Business - 02/02/2020 Confirmed reviews ALL

Well located modern, comfortable hotel and easy to use hotel including friendly and help full hotel staff. Rooms are comfortable including large bathroom and overall good quality of beds and pillows + superb breakfast choice .

Dear Vladimir L., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Almost everything OK

Customer review rating 4.0/5

Eva Business - 20/01/2020 Confirmed reviews ALL

I stayed here several times, I always enjoy staying here, however this time there were some little things which could be improved: - cleanliness: in the bathroom on the floor I found small pieces of broken glass - neither shower gel was not replaced nor coffee - I am always missing the hygienic bag for ladies and there is no plastic bag in the trash bin neither.

Dear Eva M., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.5/5

Vladimir L. Business - 16/12/2019 Confirmed reviews ALL

Good location, available parking space, good equipped and comfortable rooms, excellent breakfast choice and friendly hotel staff

Dear Vladimir L., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Great staff, great accomodation and facilities. Only one issue (people smoking indoor and the smell of cigarettes in the linen)

Customer review rating 4.5/5

Emmanuel Business - 18/11/2019 Confirmed reviews ALL

Great experience. I highly recommend. The only issue: In the hotel, people can smoke indoor, and it smells even in places that are reserved for non smokers... Even my bed linen smell cigarettes. I heard other colleagues saying they had the same experience.

Dear Emmanuel R., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster general manager

Poor

Customer review rating 1.5/5

Anonymous Business - 28/10/2019 Confirmed reviews ALL

No bureau de change facility No bottles of water in the room No iron or ironing board in the room No bar

Wifi consistently sucked 3 years ago. It consistently sucked now. No breakfast included in a heftily overrated price.

Customer review rating 2.0/5

Mile H. Business - 24/10/2019 Confirmed reviews ALL

Kind staff. Everything else was either average or substandard - such as wifi or breakfast inclusion.

A comfortable stay

Customer review rating 4.5/5

Danny Friends - 21/10/2019 Confirmed reviews ALL

Nice room with river view. The fitness facilities are superb.

Dear Kai Chung N., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent

Customer review rating 4.5/5

Anonymous Business - 20/10/2019 Confirmed reviews ALL

Excellent reception staff, comfy bed, clean room.

Dear Ljubica O., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent room, good breakfast, convenient location to walk to railway station.

Customer review rating 3.5/5

Anonymous Solo - 09/10/2019 Confirmed reviews ALL

Excellent room, and bathroom, with good view over Sarajevo. Comprehensive breakfast but would have liked an earlier start time to allow a comfortable breakfast before catching the train to Mostar. I remain confused that the confirmation states that the price includes City Tax but additional payment was taken separately for this at the hotel.

Dear Stephen Michael O., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Decent facility for either business or leisure stay.

Customer review rating 4.0/5

Rachid Business - 28/09/2019 Confirmed reviews ALL

Clean room but a bit small without working desk unfortunately. Friendly staff, good breakfast and perfect location.

Dear Rachid H., We very much appreciate your comments regarding your stay at the Novotel Sarajevo Bristol. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emina Sehalic Fazlagic Cluster General Manager

Excellent staff, very good instalations

TripAdvisor rating 4.0/5

Cristiano R Couples - 07/07/2019 TripAdvisor review

The hotel is very fine, very good high level braekfeast, the staff was outstanding before (we need some help on getting there from bus station) and during our stay, when all our doubts/requests were completely solved.

Dear Cristiano R thank you for the kind words, I am very happy to see that we have meet your needs and expectations. We are looking forward to welcome you back i nthe near future. Best regards from Novotel Team Emina Sehalic Fazlagic Cluster General Manager

great hotel

TripAdvisor rating 5.0/5

sebastiangG2786ED Business - 08/04/2019 TripAdvisor review

really very good hotel modern, very tasty breakfast nice big and comfortable rooms, friendly and professional staff nice SPA with swimming pool and sauna. The food in restaurant as also very good. I can really recommend this hotel. My favourite hotel in Sarajevo.

Daer sebastiangG2786ED, thank you for a great comment that you have left for us and for our future guests. I am very happy to see that we have meet your needs and expectations. The entire team is looking forward to welcome you back in the near future. Best regards Emina Sehalic Fazlagic Cluster Director of Operations

Good hotel but not cheap...

TripAdvisor rating 4.0/5

iakos Couples - 01/09/2018 TripAdvisor review

Staff throughout visit friendly. The deluxe room was clean, comfortable. The breakfast is delicious. The pool and all the wellness services are on a high level. The hotel is also quite close to Bašćaršija. No alcohol available in the hotel.

Dear iakos, Thank you for sharing your experience while staying at Hotel Novotel. I am glad to see that we have meet your expectations during your stay. The entire team is sending best regards to you and we are looking forward to welcome you again to our property. Best regards Emina Sehalic Fazlagic Director of Operations

excellent hotel

TripAdvisor rating 5.0/5

sebastiangG2786ED Business - 28/03/2018 TripAdvisor review

excellent hotel, professional staff, good food, good breakfast. Location a little bit far away fro the city centre but close to the shopping centre. Very nice SPA in the hotel. Sauna and swimming pool. Friendly staff.

Dear sebastiangG2786ED, Thank you very much for taking the time to share your kind review of your recent stay at Novotel Sarajevo Bristol. I would like to personally thank you for choosing our hotel. I am very glad to learn that you had an enjoyable stay and that our property and services have met your expectations. Thank you for pointing out the great effort of our team members for providing an excellent service. Please rest assured that I will share your valuable review with the entire staff. We all hope to have the pleasure of welcoming you back to Novotel Sarajevo Bristol very soon. Sincerely Andrijana Cvijanovic Front Office Manager

Great place to stay

TripAdvisor rating 5.0/5

Magnus G Friends getaway - 01/02/2018 TripAdvisor review

We really liked what this hotel had to offer; the rooms are spacious and clean with comfortable beds. We had breakfast included in our room rate and it is worth every penny, with both international and regional specialities (do try the "umali"!). The breakfast staff were all really service-minded and friendly, they made omelettes, refilled your coffee before you had even noticed that the cup was empty, etc. The staff at the reception were also all friendly and efficient; all spoke good English. Add a lovely pool and a handy location, on the main road into the city centre from the airport with a tram stop just outside and you have, in short, a hotel worth every penny. The only thing that was not worth the cost was the hotel transfer from the airport, it costs more than double that of a normal taxi.

Dear Magnus G, Thank you very much for taking the time to share your kind review of your recent stay at Novotel Sarajevo Bristol. I am very glad to learn that your stay was great and that you enjoyed our property and services. Thank you for mentioning our staff dedication and efficiency. Stay assured that I will share your valuable review with them. In regards of the price for transportation services please be informed that our prices are comparable to prices in other hotels in our city. We all hope to have the chance to welcome you back in not so distance future. Sincerely, Kenan Kumro Front Office Manager

Bristol is just wonderful

TripAdvisor rating 5.0/5

isak_nuhic Couples - 08/11/2017 TripAdvisor review

I travel a lot for work and have visited many hotels but Bristol Sarajevo definitely stands out. From the rooms to cleanliness and exceptional service. We have been there 2 times and will come back again as soon as possible.

Dear isak_nuhic, Thank you very much for sharing your kind review of your recent stay at Novotel Sarajevo Bristol. It is great to learn that your stay was wonderful, and our property and services exceptional. Hope we will have a pleasure to welcome you back in not so far future. Kenan Kumro Front Office Manager

A Solid Four Star, but Not Up to Speed on Accor Procedures

TripAdvisor rating 4.0/5

Daniel M Solo travel - 17/09/2017 TripAdvisor review

This is a very solid 4-star hotel, but Accor members may be disappointed to find that their status rewards are not automatically granted, you have to ask for everything you are entitled to, even if you spelled it out in my booking. Hence, even though I booked a no-smoking standard room and requested a quiet room away from the elevators, expecting the usual Platinum member upgrade, I was placed in a standard SMOKING room. A asked to be changed and for them to honor my upgrade. They agreed, but only after I explained to them how to locate my status on the booking. They then upgraded me to a non-smoking room next to a very noisy elevator. I suffered through it assuming that they must be very full to have blatantly ignored my request, but when I asked to be moved the next day, I found out that there had actually been plenty of equivalent rooms in quiet locations, including one right next door, they just hadn't bothered to check. Very annoying. Otherwise, the staff was very friendly and eager to help, but not particularly efficient. The breakfast was not very good. The sliced fruit I had was old and slimy, I had to spit it out. I ended up sticking to the safer muesli and coffee. I wouldn't pay for breakfast next time. I also found that what I thought were cigarette burns on the toilet seat were actually dried urine. Not very nice for a 4-star. The hotel is a 45 minute walk from the old town which might be considered a minus.

Dear Daniel M, Thank you very much for taking the time to share your review of your recent stay at Novotel Sarajevo Bristol. I would like to personally thank you for staying with us. Please accept my apologies for the various inconveniences you have faced during your stay, and be assured that all your points been taken with the utmost consideration and immediate corrective actions have been already taken, or in process to be implemented with concerned departments and colleagues. The entire team is providing incessant efforts to meet all our guests expectations, and I am sorry that it wasn’t the case on your recent visit and to know that the transition with Novotel brand hasn’t been an enjoyable one which impacted negatively on your experience. Despite this unfortunate situation, we all hope it will not keep you away from visiting us again during your next visit in Sarajevo. Sincerely, Kenan Kumro Front Office Manager

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