Mama Shelter Paris West

So I went to Mama Shelter last night for dinner to meet up with my friends who were staying at the hotel. There was a very friendly security guy from what I noticed. He didn't speak English and he referred me to the other guy at the reception. I would say as someone who's had a tone of travel experiences, the guy at the reception wasn't very welcoming. I don't know if I didn't look like their average guests because afterwards I noticed he was quite friendly to those who came after me. However I had a great time with my friends and shall definitely visit the place again. It's such a lovely quite place given that's it's within Paris. Hope the reception guy will be more friendly next time and my tuna salad won't be as salty. It was a great experience overall. I feel they could do better. Happy holidays.

El Hotel para hacer un tres estrellas está muy bien. Si vienes a la feria está muy próximo y tanto la decoración como el servicio es bastante bueno. Sin duda lo que mejor tienen es el desayuno y las instalaciones que son muy nuevas. Los camareros del desayuno y de la terraza son encantadores y muy atentos, especialmente Massi que siempre esta sonriendo y dispuesto a ayudar y Maryam que es muy agradable. No he puesto 5 puntos porque hay algo muy negativo y es el personal de noche de Recepcion del hotel, tuvimos un check in fatal. La persona de seguridad de la entrada fue muy desagradable, parecía un portero de discoteca con aires de maton y el recepcionista Lionel es de lo peor que he visto en un hotel. Fue desagradable, nos trato con desprecio, cuando llegamos estaba en el baño, nos hizo esperar, no pidio ni disculpas… Le dimos el documento de identidad para el check in de mi mujer (la reserva estaba a mi nombre) y nos lo devolvio de malas formas diciendo que ese no era. Al hacer el deposito con la tarjeta, intentamos decirle que lo queriamos hacer en efectivo y nos dijo que no se podia con muy malas formas. Tuve que decirle que se relajara y que nos tratara con educacion… fue una muy mala experiencia.

Ni contestan ni se espera que respondan. Su trato al cliente es decepcionante...

I book this hotel on a whim with a Eurostar package to celebrate our first wedding anniversary, and I am so glad I did! The hotel is quirky and trendy, very clean and well presented, too. It has many amenities around so you’re never short of options for eating out, and there is a supermarket close by to stock up before going out to explore. We arrived late on Friday night, and the gentleman checking us in was very understanding and patient with us being exhausted and frankly not very confident French speakers! We looked for a place for dinner, however, everywhere was closing up. We went to the restaurant on the ground floor, and even though they were packed, managed to find us a seat and the food was absolutely delicious, and the service was faultless. Drinks and food were delivered quickly, again, despite how busy they were. When we managed to finally get to the room after dinner, I fell in love with the decor. The mattress was so comfortable, and the pillows were the softest I think I’ve ever experienced. I have never had such a good nights sleep! On Sunday we went to the rooftop terrace for drinks, and despite there being a language barrier, the bartender apologised (though we did not mind at all!) and all the staff were friendly. The view was amazing, and was nice to watch a sunset over Paris. This was the perfect base for us, far enough away to have quiet streets but only a 30/40 minute metro journey to all of the tourist spots, or about an hour walk away. The staff are an absolute asset to this hotel. This was our first time in Paris, and we will definitely be back! Thank you so much for making our first visit such a comfortable one!

Ate at the restaurant on top floor and had great service from Lou. 3 of us for dinner, I had a pizza and it was great, diavola which was a little spicy but loved it. Lou was great making sure we were happy at all times and checking on us regularly. Our drinks were a little slow in coming but she went and got them for us. Thanks again