Novotel Suzhou Tai Lake Santeh 4 étoiles

Note TripAdvisor 4.5/5 6 avis

Novotel Suzhou Tai Lake Santeh - Image 1
Novotel Suzhou Tai Lake Santeh - Image 2
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Description

Hôtel labellisé ALLSAFE

Nos hébergements

Localisation de l'hôtel

Novotel Suzhou Tai Lake Santeh

3888 Ring Taihu Avenue, Wuzhong District
215164 SUZHOU
Chine

GPS:31.200945, 120.494839

Services de l'hôtel

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Sur place
  • Restaurant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

FOOD SQUARE

Photo non contractuelle

Located on level 1, the restaurant blends Eastern and Western cuisine, providing guests with a delicious and healthy breakfast. It also serves lunch, dinner and an exclusive customised buffet.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note TripAdvisor  4.5/5  6 avis

Very nice staff

Note TripAdvisor 5.0/5

Kiwi-Nici Voyage solo - Avis TripAdvisor

Great hotel overall, clean , stylish, Very nice staff, everyone was so helpful, the staff was amazing, very helpful and welcoming, I wish I could have stayed longer. definitely will book back there again

适合亲子的酒店,环境房间一流

Note TripAdvisor 5.0/5

Un membre de Tripadvisor Chine En famille - Avis TripAdvisor

酒店环境优美,就在太湖边上,早上起来散步空气实在是太好了,早餐也不错,品种丰富,有泡温泉晚上夜景也很美,最主要带孩子来玩实在太棒了,有大片的儿童游乐区域及一个可以给小朋友自己采摘蔬菜小番茄的基地,小朋友玩的不亦乐乎,都不愿意回家了,适合亲子及家庭集体出游。

非常适合休闲度假的酒店

Note TripAdvisor 5.0/5

Un membre de Tripadvisor Chine En famille - Avis TripAdvisor

酒店环境很舒适 ,客房挺干净,早餐也比较丰盛,每次遇到服务员都很热情,入住退房都很便捷,是亲子度假的最佳选择,给酒店点赞!

Relaxing staycation

Note TripAdvisor 5.0/5

beijiYork En famille - Avis TripAdvisor

Great location by Taihu, but you need a top floor room on the right side of the building to get a lake view. Restaurant serves only Chinese food, including local dishes, and is very good value with the A+ membership. Breakfast offers a good choice of both Western and Chinese options. A small but pleasant hot spring is free of charge for guests, whilst other activities include a good kids playground and a small organic farm. This is not a standard Novotel, but recommended for a relaxing night away. Good destination for team-building.

Very arrogant staff, poor service

Note TripAdvisor 1.0/5

742qic En famille - Avis TripAdvisor

My experience at Suzhou Tai Lake Novotel was terrible. 1. First of all, there are no proper showering facilities in the spring areas, and the changing rooms smell those stuffy toxic smells. 2. I wait for 35 minutes in the canteen for two bowls of noodles, while the waiters and waitresses never filled our glass bottles with water. 3. On the night 8/6 when I returned to the hotel after a whole day's trip, I found that the pink container for my contact lenses was gone! I called the customer at 7:30 pm, and it took them one hour to return my call to say that the cleaning lady never touched my thing! And I called back at around 9 pm, feeling furious. And then at 9:40pm, a junior manager showed up, and explained that sometimes their cleaning lady did dispose of others' contact lens containers! I was shocked, and they never said sorry to me and was very arrogant. 4. After checking out at 12 pm today, they told me that they would not return my deposit of 500 yuan! Their excuse is that my period blood stain ruined their sheet, and their bedsheets worth 500 yuan! I called the Chinese policemen, and the negotiation with the manager, Alex Qi, went terrible. He denied that his staff took away my contact lens container, and asserting that he kept 500 yuan deposit for the cleaning of his sheets! Suzhou Tai Lake Novotel is the worst hotel I have ever been to! Terrible experience, almost ruined my vacation!

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