Mama Shelter Prague

I can't praise this hotel enough. The only thing i can think of that wasn't ideal was that the location of the hotel wasn't exactly close to old Town. It wasn't far but for some people that can be a deal breaker. Now.... For all the other things... The hotel has a huge outdoor parking that can be a huge plus for someone arriving by car or even an rv. The vibe that this establishment has its fantastic. Energetic, funky, makes you feel welcome and gets an extra positive impact on your psychology. The room was extra clean an huge and the amenities was reat at quality and at quantity. Breakfast was very good and many choices to make. Great terrace either for breakfast either for drinking or dinner at night. The staff was always with a smile on their face and always trying to help you and make you feel welcome. Taht was an excellent stay.

It was really a pleasure to stay at Mama Shelter and to enjoy their hospitality, kindness and good food. The setting is great in the beautiful and silent neighbourhood between Letna Garden and Stromovka Park and next to the National Gallery in Veletrzni Palac.

We had a great stay at this hotel. Room was super clean, quiet and good size Staff were great - especially the bar staff (my memory fails me but the main guy running the show - Malik?) was great Only thing would say breakfast wasn’t worth the money! But great location and would definitely stay again

Loved the pics on the website and I was super excited to visit but sadly, rude Staff & noisey, Unruly guests made this place feel more like a chaotic hostel than a nice hotel for us. Mama Shelter Prague is a big corporation hotel masquerading as a trendy and quirky boutique situation. Sadly though the customer service lacked any kind of level that which would be expected of a large global company with a reputation to uphold. Check-in was a messy, lengthy process and much more of a headache than it needed to be. Lots of people were in the queue however, it became a free for all with many people skipping the line and the staff noticing this but doing nothing about it. At one point I was so fed up with people cutting the line I walked up to the receptionist after the last guest had left, I didn't start speaking or approach in a confrontational manner, I just wanted to finally take my place in line before i got skipped by another ten people but the gentleman at receptionist rudely held out his hand and snapped "Give me a minute" - not a great first impression. When we finally did get checked in and came back later that afternoon to collect our room key the receptionist could not find our booking or room (despite already having filled out all the check-in forms earlier and waiting in the long line to do so) this delayed us even further. Later that day I was waiting on my partner and sat outside on the terrace a waiter came up to me and asked if I wanted lunch, when I politely replied I was just waiting on someone he was really rude to me, snatched away the menu and muttered something under his breath. Peace and quiet - The corridors were noisy with people constantly slamming doors at all hours and running about the halls, clearly not attempt made to monitor the hallways for unruly drunk and disruptive guests ruining everyone else's sleep. Other frustrating experiences included leaky shower doors that constantly flooded the bathroom, mouldy food delivered to our room and zero replenishment of toiletries. The room cleaning system is also EXTREMELY flawed - on a few occasions we left the sign out for our room to be cleaned only to get back to find that the sign had been turned the other way (perhaps by another unruly guest) so our room had not been cleaned and no fresh towels were given. I appreciate also that city hotels may be noisey and that that is largely unpreventable however, given that Mama Shelter is a little out of the main area I thought it may be quieter and would appreciate a heads-up on the website that the main street is very busy as it wasn't great fun being awoken by cars running over the tramlines at 6 am after a largely sleepless night listening to doors slamming and guests shouting in the halls. This felt like a party hostel rather than a nice hotel. The level of customer service received has certainly put me off staying at an Accor hotel group property in future. Positives, the area is decent, if a little far out and the room decor/ marketing is quirky and fun but I am currently organising a trip to paris and making sure to avoid one of the city's three mama shelter's given the experience I had at this one.

Friends made our reservation at this hotel. It is an excellent hotel. It is not in the city center but is still convenient. The tram stops right in front of the hotel. Part of the National Art museum is across the street. There is a laundromat four blocks from the hotel below the Costa Coffee shop. Breakfast was a very good buffet. Two major parks are within walking distance. We would stay here again. The building is actually a protected architectural site.