Dear Mr. P., Thank you so much for such a wonderful review! I am really happy to hear that you and your family enjoyed your stay with us and found our location perfect for exploring Prague. And a special thank you for your lovely words about our team, especially our colleague at reception who was so helpful during your stay. I will be very happy to share your compliment with the team! It is also great to hear that you appreciated our water dispensers – one of those little details that can make a stay easier. We hope to welcome you and your family back again on your next trip to Prague! Warm regards, Jana Guest Relations Specialist

Dear Mrs. M., Thank you very much for sharing your experience with us. I am happy to hear that you enjoyed our location, underground parking and especially our breakfast. It is also lovely to know that you liked our renovated rooms and appreciated the water dispensers available in the hotel. Thank you as well for your comments regarding the bathroom and room amenities. I understand that some of these small practical details can make a difference during a stay, and your feedback is very helpful for us. We really appreciate your stay with us and your loyalty as an ALL member, and I hope we will have the pleasure of welcoming you back to ibis Praha Wenceslas Square again. Warm regards, Jana Guest Relations Specialist

Dear Mr. Z., Thank you so much for your wonderful feedback! I am really happy to hear that you had a comfortable stay with us and especially appreciated the cleanliness, tasty food and friendly service from our team. Thank you for choosing ibis Praha Wenceslas Square and for your loyalty as an ALL member. It is lovely to see that you left us with such a positive impression. We hope to welcome you back to Prague again soon! Warm regards, Jana Guest Relations Specialist

Dear Karolina, Thank you very much for taking the time to share your feedback with us. We are happy to hear that you found our hotel comfortable, clean and well located, and that you appreciated our recently renovated rooms. Regarding the towels, ibis follows a simplified room concept, which includes one towel per guest as standard. However, additional towels are of course available upon request. I am sorry that the extra towel you requested was removed during the following room cleaning – once requested, it should have remained available for you throughout your stay. Thank you for bringing this to our attention and, most importantly, for your wonderful 10/10 recommendation despite this small inconvenience. We hope to have the pleasure of welcoming you and your family back to Prague again! Kind regards, Jana Guest Relations Specialist

Dear Adam, Thank you very much for taking the time to share your detailed feedback with us. We are happy to hear that you appreciated our location, the professionalism and friendliness of our team, and especially our breakfast selection. I am sorry, however, that the issue with the water dispenser was not resolved despite you reporting it several times. I completely understand your point – once an issue is reported, there should be proper follow-up and communication within the team. Thank you for bringing this to our attention, as this is something we can learn from and improve. Most importantly, we are very happy to hear that you would gladly stay with us again. Thank you for your trust and your 9/10 recommendation, and we hope to welcome you and your family back soon! Kind regards, Jana Guest Relations Specialist

Dear Rafal, Thank you so much for your wonderful review! We are very happy to hear that you and your family had such an enjoyable stay with us and appreciated our location. And thank you especially for your lovely words about our team. Hearing that you found our colleagues so friendly is always one of the nicest compliments we can receive. Thank you for your 10/10 recommendation and for choosing ibis Praha Wenceslas Square. We hope to see you again on your next trip to Prague! Kind regards, Jana Guest Relations Specialist

Dear Adrian, Thank you so much for your wonderful review and, most importantly, for choosing to stay with us again! It makes us really happy to know that you enjoyed our newly renovated rooms and that our team was, as always, helpful and friendly. Your kind words will definitely be shared with them. We are also glad that you appreciate our filtered water stations – a small detail, but one that we are very happy to see our guests enjoying. Thank you for your amazing 10/10 recommendation and for your loyalty as an ALL member. It is always a pleasure to welcome returning guests, and we hope to see you back in Prague again very soon! Kind regards, Jana Guest Relations Specialist

Dear Iwona, Thank you very much for your lovely feedback! We are happy to hear that you and your family enjoyed your stay with us and appreciated our convenient location, clean room and especially our friendly team. It is also great to know that you appreciated the value for money and our filtered water station – we are always happy to see when our sustainable initiatives are useful for our guests as well. Thank you so much for your 10/10 recommendation. We truly appreciate it and hope to welcome you and your family back to ibis Praha Wenceslas Square again! Kind regards, Jana Guest Relations Specialist

Dear Agnieszka, Thank you so much for your wonderful review! We are truly happy to hear that you and your family had such a fantastic holiday stay with us. It is lovely to know that you enjoyed our location, breakfast and, most importantly, the friendly approach of our team. I will be very happy to share your kind words with our colleagues. We are also glad that you appreciated our small sustainability initiatives, such as the filtered water stations and the option to skip daily room cleaning. It means a lot to us when our guests notice and value these little steps. Thank you for the amazing 10/10 recommendation. We hope your family left Prague with many beautiful memories and that we will have the pleasure of welcoming you back one day! Kind regards, Jana Guest Relations Specialist

Dear Jerzy, Thank you so much for your wonderful feedback! We are very happy to hear that you and your family had such a pleasant and comfortable stay with us and that you enjoyed our convenient location. It is also lovely to see your 100/100 ratings for our team, cleanliness and value for money. Thank you especially for your 10/10 recommendation – it means a lot to all of us! We hope you had a wonderful time in Prague and we would be very happy to welcome you and your family back again in the future. Kind regards, Jana Guest Relations Specialist

Dear Lukasz, Thank you very much for taking the time to share your feedback and for being a valued ALL Classic member. We are pleased to hear that you appreciated our spacious parking, as well as the cleanliness, breakfast, and the service provided by our team. At the same time, I am truly sorry that the air conditioning in your room did not work properly during your stay. Please accept our sincere apologies for the inconvenience this caused. Especially during the warm summer days, we do our best to ensure that our air conditioning provides a comfortable environment for our guests. Your feedback has been shared with our maintenance team so that this issue can be properly checked and resolved. Thank you once again for your loyalty. We hope to have the opportunity to welcome you back and provide you with a much more comfortable stay. Kind regards, Jana Guest Relations Specialist

Dear Pawel, Thank you so much for your wonderful review. I'm delighted to hear that you had such an enjoyable stay and appreciated our convenient location, with easy access to the railway station, public transport, and Prague's main attractions. It is also lovely to know that our team helped make your visit even more enjoyable. Thank you once again for choosing ibis Praha Wenceslas Square. We truly hope to welcome you back again on your next visit to Prague. Warm regards, Jana Guest Relations Specialist

Dear Marzena, Thank you very much for your detailed and positive review. I am delighted to hear that you enjoyed our location, the peaceful surroundings, and especially our breakfast selection. It is wonderful to know that you appreciated the variety of food, the quality of the coffee, as well as the water dispenser and in-room amenities. At the same time, I would like to sincerely apologize for the inconvenience caused when a member of our housekeeping team entered your room without knocking. This certainly should not have happened, and I understand how uncomfortable that situation must have been. Thank you also for bringing the issue with the TV signal to our attention. We appreciate your feedback and will review it with the relevant team. Thank you for choosing ibis Praha Wenceslas Square. We truly appreciate your kind words and hope to welcome you back to Prague again in the future. With kind regards from Prague, Jana Guest Relations Specialist

Dear Marek, Thank you for taking the time to share your detailed feedback with us. We truly appreciate your loyalty and your decision to stay with us because of the ALL loyalty program. We are pleased to hear that you found the room clean and that your request for no housekeeping service during your stay was respected. It is also wonderful to know that you appreciated our water refill station and the eco-friendly glass jug concept. Sustainability is very important to us, and we are glad this solution suited your needs. We also appreciate your understanding regarding the temporary issue with the dispenser, and we are happy it was resolved quickly. At the same time, we are sorry to hear that the room comfort did not fully meet your expectations. Your comments regarding the booking process for larger groups with different guest categories are valuable and will help us better understand where we can improve clarity and convenience for our guests. Thank you once again for your honest feedback. We hope to have another opportunity to welcome you back and provide you with an even more comfortable experience in the future. Warm regards, Barbora Fagan Guest Relation Specialist

Dear Zuzanna, thank you for taking the time to share your feedback with us. I am pleased to read that you appreciated our location, the cleanliness of the room, and the friendliness of our team. At the same time, I sincerely regret that several aspects of your stay negatively affected your comfort. Please accept my apologies regarding the room temperature and ventilation system. I fully understand how uncomfortable an overly warm room can be, especially when it impacts the quality of rest during the stay. I am also very sorry for the disturbance caused by the noise in the morning. This is certainly not the experience we want our guests to have, and I regret the inconvenience caused. Regarding the additional charges and city tax, please allow me to clarify that local city taxes are determined by municipal regulations and may vary depending on the booking details and reservation channel. However, I understand that any unexpected charge can be frustrating if it was not clearly communicated in advance. Thank you once again for your honest and balanced feedback. We truly appreciate it and hope to have the opportunity to welcome you again under much more comfortable circumstances. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Robert, Thank you very much for your wonderful review and for the perfect rating. I am truly delighted to read that you had such a positive experience with us and that you appreciated the cleanliness, our fantastic breakfast, and especially the kindness and reliability of our team. Your kind words mean a lot to all of us and are a great motivation to continue delivering the best possible service. We look forward to welcoming you back again soon. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Aleksandra, Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you appreciated our location in New Town and the complimentary water machines available on each floor. Your comments about the absence of a refrigerator in the rooms have been duly noted, as we continuously strive to enhance our guests' experiences. We look forward to welcoming you back in the future. Sincerely, Barbora Fagan Guest Relation Specialist

Dear Patryk, Thank you very much for your great rating and for sharing your feedback with us. We truly appreciate you pointing out the issue with the TV signal. Please accept our apologies for the inconvenience caused during your stay. This is certainly not the standard we aim to provide. Thank you for bringing this to our attention — our technical team has already been informed and is working on resolving the signal interruption to ensure a smooth viewing experience for our future guests. We are very pleased that despite this issue, you rated your stay so positively, and we hope to welcome you back soon for a flawless experience next time. Warm regards, Barbora Fagan Guest Relation Specialist