Mama Shelter Prague bintang 4

Catatan tamu Avis (Peringkat ALL) 4.5/5 632 ulasan

Jaminan Harga
Terbaik
Mama Shelter Prague - Image 1
Mama Shelter Prague - Image 2
Mama Shelter Prague - Image 3
Mama Shelter Prague - Image 4
Veletrzni 1502/20, 170 00 Praha 7- Holesovice, Czech Republic

Deskripsi

Keistimewaan hotel

  • Epic and cosy terrace

  • Ten-minute tram ride from the old town

  • Design by Jalil Amor

  • Colorful and cheerful design

  • 6 meeting rooms available

Akomodasi kami

Lokasi hotel

Mama Shelter Prague

Veletrzni 1502/20
170 00 Praha 7- Holesovice
Czech Republic

GPS:50.102356, 14.431385

Telepon
Fax +420 225 117 800

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Antar-jemput
  • Restoran
  • Dapat diakses kursi roda
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
Di dekat properti
  • Parkir

MAMA RESTAURANT PRAGUE

Mama's restaurant and her huge terrace offer her neighborhood as well as foreigners a place to meet around simple delicious homemade family style dishes and delicious cocktails.

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Cari tahu selengkapnya

Peringkat ALL  4.5/5  632 ulasan

Peringkat TripAdvisor  4.5/5  433 ulasan

Sertifikat keunggulan 2024

Wonderful Hotel but...Best Price Guarantee from Accor not applied!

Catatan Tripadvisor 3.0/5

Adam W Ulasan TripAdvisor tersertifikasi

This is a lovely hotel with great staff and beautiful rooms. I booked through my Accor app but found a cheaper price online and applied for their Best Price Guarantee. BEWARE - Accor did not honour the Best Price Guarantee. After asking for and receiving screenshots as per their T & C's Accor does not respond to emails anymore. It seems very shortsighted that Accor are willing to lose a customer over a 30 Euro discount. Nobody like to be ignored.

Great

Catatan Tripadvisor 5.0/5

Paul C Ulasan TripAdvisor tersertifikasi

Despite being quite cheap, its a nice hotel and the rooms are clean and spacious. Staff are very friendly and efficient, and both the reception and restaurant/bar have cool decor, and are a relaxing way to pass some time. Good location too, I'd definitely stay here again

Mama Shelter Prague was a disaster! Absolute chaos

Catatan Tripadvisor 1.0/5

tomasl652 Keluarga - Ulasan TripAdvisor tersertifikasi

We had a reservation for a Family XXL room for 4 people. At the reception, they informed us that they had a “problem” and instead of the Family XXL room, they would give us 2 standard, but connected, rooms. We agreed. Upon opening the rooms, we discovered that both were already occupied by other guests… luckily, they weren’t having an intimate moment… what an embarrassment! 🙈 We went back to the reception, and after 10 minutes, we were given 2 new rooms, but unfortunately, they were unsuitable, as they were rooms for disabled people (shower without glass enclosure, etc.). We returned to the reception, had a beer, and waited for different rooms. Despite both booking.com and the hotel’s website offering standard XL rooms (25m²), the staff at the reception informed us that only small rooms were available, where it was even difficult to open a suitcase. Since it was already midnight, we stayed one night and then moved to another normal 4* hotel. Never again with Mama Shelter. If you really want to enjoy your stay in Prague, definitely avoid this chaos.

Dear tomasl652, Thank you for sharing your feedback with us. We sincerely apologize for the issues you encountered during your stay. We are aware that there was an error during check-in, and while we always strive to offer flawless service, on rare occasions, mistakes can happen. We truly regret the inconvenience caused. Our reception team did their utmost to find a suitable solution, but due to high occupancy, we were unable to fully meet your expectations at the time. We also hope that our Front Office Manager’s follow-up and efforts to address the situation helped ease any frustration. Your feedback is valuable to us as it helps us continue to improve, and we hope to have the opportunity to welcome you back for the quality experience we strive to deliver. Mama loves you! Tomáš Dikasz Operations Manager

Fabulous

Catatan Tripadvisor 5.0/5

Ashleigh L Couples - Ulasan TripAdvisor tersertifikasi

Absolute 5/5. Beds are so comfortable. Great interior design, lovely views of the city, there was some road works being done during our stay but you would never be able to tell it was so quiet. Shopping centre 5 minute walk away, around a half hour walk to the old town but the walk is definitely worth it

Nice hotel

Catatan Tripadvisor 4.0/5

david z Couples - Ulasan TripAdvisor tersertifikasi

Good hotel a little out of old town but with tram in front that brings you fast to the old town, daily ticket is very cheap. Hotel has a parking and we had nice but small room on 10 floor which gives good view but bathroom is really small but has a good rain shower. Bed is good and only what I really missed is no option to make a coffee in the room which is so normal that I do not understand why there is nothing in the room. Check in and out is simple and breakfast good and tasty maybe can get crowded and due to that gets dirty so that could be improved. Lobby bar is not bad and they have nice Terrasse. Close by is a shopping mall as well.

Dear David, Thank you for your feedback and for choosing our hotel for your stay. We're glad to hear that you found our location convenient with the tram right outside, providing easy access to the old town. It's great that you appreciated our parking facilities and enjoyed the nice view from your room on the 10th floor, despite the small bathroom. We apologize for the inconvenience regarding the lack of coffee-making facilities in the room. We appreciate your feedback about breakfast and will work on improving the cleanliness during peak times to ensure a more enjoyable experience. We're pleased you found our lobby bar and terrace enjoyable, and that the nearby shopping mall added convenience to your stay. Thank you again for your comments, and we hope to welcome you back for another visit soon. Best regards, Daniel FO Mama ♥ You!

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.028 ulasan 8.9/10 Lokasi
  • 1.489 ulasan 7.9/10 Kamar
  • 1.165 ulasan 8.5/10 Pelayanan
  • 20 ulasan 7.5/10 Internet
  • 951 ulasan 8.7/10 Sarapan
  • 814 ulasan 7.5/10 Kenyamanan
  • 750 ulasan 9.5/10 Suasana
  • 501 ulasan 8.8/10 Fasilitas

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Semua hotel kami di Praha 7- Holesovice

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.