Mercure Mannheim Am Friedensplatz 4 نجوم

ملاحظة أراء العملاء (رأي ALL) 4.1/5 944 أراء

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Mercure Mannheim Am Friedensplatz - Image 1
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Mercure Mannheim Am Friedensplatz - Image 4
Am Friedensplatz 1, 68165 MANNHEIM, ألمانيا

الوصف

خدمات الفندق الإضافية

  • Air-conditioned hotel rooms

  • Direct connection to A656 tram stop right in front of the hotel

  • Free WIFI

  • Cheap car park right in front of the hotel with barrier-free access

  • Sun terrace

الإقامات المتوفرة لدينا

موقع الفندق

Mercure Mannheim Am Friedensplatz

Am Friedensplatz 1
68165 MANNHEIM
ألمانيا

نظام تحديد المواقع العالمي (GPS):49.478643, 8.493411

الهاتف
فاكس +49 621 976701670

الوصول والتنقل

خدمات فندقية

تسجيل الوصول من - تسجيل المغادرة حتى

في الفندق
  • موقف
  • نرحب بالحيوانات
  • مطعم
  • إمكانية التنقل بالكرسي المتحرّك
  • مركز اللياقة
  • وافاي
  • مكيف
  • وجبة الفطور
  • حانة
  • صالات اجتماعات
  • فندق خالٍ تمامًا من التدخين
  • خدمة الغرف

RESTAURANT

The restaurant invites guests to enjoy regional and international cuisine. In the warmer months of the year, guests can enjoy these culinary delights on the adjacent sun terrace in a comfortable and peaceful setting.

تقييمات نزلائنا

تقييمات نزلائنا

آراء العملاء الذين حجزوا على موقع all.accor.com

اطّلع على المزيد

رأي ALL  4.1/5  944 أراء

تقييم TripAdvisor  3.3/5  535 أراء

One of the worst experience I ever had

ملاحظة Tripadvisor 1.0/5

Özden Egemen D تقييم TripAdvisor المعتمد

The rooms are 16 degrees inside, I changed two rooms and all were the same, the heating is not working but on corridor its working. When I asked to stuff they are telling it might work it might not and not even taking it serious. If l'll be sleeping at the same temperature with outside what is the point of paying money to the hotel? Definately not recommended, even 2 star hotels providing better service.

Dear Egemen, Thank you for taking the time to share your feedback. Please accept our apologies for the heating issues and service shortfalls you experienced. While technical faults can occur unexpectedly, we acknowledge our responsibility to respond effectively when they do. Your feedback helps us identify areas needing sharper attention in our operations. We hope to be able to welcome you back on a return visit for an improved experience. Best regards, Sven Beek, General Manager

Avoid at all costs

ملاحظة Tripadvisor 1.0/5

John H تقييم TripAdvisor المعتمد

Very bad hotel, reception staff very rude and unhelpfully, bar staff not much better, food was rubbish and very much like road side cafe, no soap in shower, definitely stay clear of this crap hotel.

Dear Guest, Thank you for taking the time to provide this feedback. We sincerely apologize that your stay did not meet expectations. Our 24-hour multilingual team strives to provide attentive service, and we regret any discomfort caused. While our restaurant typically offers international cuisine on the sun terrace, we acknowledge your feedback. Please know bathroom toiletries are standard provision, and we'll reinforce room checks. We hope to have the opportunity to welcome you back again in the future. Kind regards, Sven Beek, General Manager

Room for Improvement

ملاحظة Tripadvisor 2.0/5

gow7 تقييم TripAdvisor المعتمد

We were part of a coach tour who overnighted at this hotel. The receptionist was not very welcoming. The food served was not of a great quantity or quality. Certainly not 4 star

Dear Guest, Thank you for taking the time to provide this feedback. However, we sincerely apologize that your experience fell short in several aspects. Our reception team aims to provide warm hospitality to all guests, and we regret this wasn't conveyed during your coach tour stay. Regarding dining, we continually review portion sizes and menu quality to align with four-star expectations while catering to group needs. Your observations help us maintain the standards our international clientele expects from our garden-side hotel with excellent tram connections. We hope to welcome you back in the future for an improved experience. Best regards, Sven Beek, General Manager

Hotel needs a makeover!

ملاحظة Tripadvisor 1.0/5

Mary L تقييم TripAdvisor المعتمد

I'm sorry to say that this was one of the worst hotels I have ever stayed at. The room was not very clean; the bathroom floor was so sticky I had to put towels on the floor (which there weren't many of)! The cover on the bed was way smaller than the bed was; although you didn't need a cover since the air conditioner didn't work! It was so hot I couldn't even sleep. The hot water took forever to get hot, there were no USB ports and very few outlets, no refrigerator, no safety bars in shower and had to mop up the water from the shower. Most of the lights didn't work and the security lock didn't work. However, the reception staff was very nice and breakfast was fairly good.

Dear Lewis, Thank you for your feedback, We are pleased that you found our reception staff to be very nice and that the breakfast was fairly good, which includes hot, vegetarian, gluten-free, American, and buffet options to cater to diverse tastes and preferences. Nonetheless, we are sorry that your stay did not fully meet your expectations. We understand how important a clean and comfortable environment is and we regret that the cleanliness of your room was not up to our usual standards. Regarding the bathroom floor, we apologize for the inconvenience and appreciate you bringing this to our attention. Although we do not have a refrigerator in the rooms, we do provide a minibar in certain categories and a vending machine with drinks is available for your convenience. We also ensure that our rooms are equipped with double-glazed, opening windows to help mitigate temperature and sound, ensuring a restful atmosphere. It is also our priority to maintain operational security locks for your peace of mind, and we apologize if there was an issue during your stay. For future visits, please note that our rooms offer various amenities for your comfort, including tea and coffee making facilities, a flat-screen TV with satellite channels, and individual air conditioning controls to adjust the room climate. While we do not have USB ports, we provide plugs and converters on desks, and our team is always ready to assist with any additional requirements. We hope to welcome you again in the future. Best wishes, Sven Beek, General Manager

Worse Accor experience ever

ملاحظة Tripadvisor 1.0/5

MyDiabetic N Couples - تقييم TripAdvisor المعتمد

Arrive and only one lift working. 2x busloads of people checking in. So I took my own bags up as you could clearly see it was overwhelming for them. I called the one working lift and when it came up to my level it had someone's coat and suitcase in it without anyone with it. Ge I am glad I did not leave my bags with them. When trying to get out of lift I was mobbed by the waiting people trying to go up to their rooms. I had to request several times to let me out first. Why was the management not coordinating orderly service. I came down to complain that air conditioning wires were using masking tape all around the controller and wires sticking out of the wall at the aircon controller. There was no fridge in the room, there is mould in the bathroom in the shower and basin sink. The air con not working well, the walkways and lifts looked poorly maintained. Dirt on walls scuff marks etc. No face washers, bedside table flashing light. Agent at reception said there is nothing we can do about it. I asked for the duty manager and she said not here at this hour. You can make a complaint to them tomorrow. So I said so you are not going to do anything today. The answer was I could give you drink vouchers and I declined as I was wanting the issues resolved. I informed her that I was an Accor member and this is worse kept motel I have ever been too. Well nothing can be done except to complain tomorrow after I check out. That confirms why I book normally with IHG they are so so superior to Accor. Rating to me was way less then 2*

Dear Guest, Thank you for taking the time to share your feedback. We are truly sorry to hear about the inconvenience you experienced with the lift service upon your arrival, especially when the hotel was experiencing a high volume of guests. Our goal is always to provide efficient and comfortable service, and it seems we fell short in this instance. Your concern regarding the safety of your belongings and the coordination of service during busy periods is taken seriously. We strive to ensure all guests feel secure and attended to, and we regret that we did not meet these standards for you. The condition of the air conditioning in your room is certainly not indicative of our commitment to guest comfort, and we apologize for any discomfort this may have caused. Cleanliness and maintenance are of utmost importance to us, and we are disheartened to learn that this was not reflected in your room standards. Please be assured that we have rigorous housekeeping protocols in place to ensure that all guests enjoy a clean and well-maintained environment. We are also saddened to hear that our team's responsiveness did not meet your expectations, and we will reflect on your feedback to improve our service. As an Accor member, we understand that you expect a certain level of quality and service. We apologize that your experience did not align with the high standards we aim to uphold. We hope we can welcome you back in the future. Kind regards, Sven Beek, General Manager

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