Sofitel Baru Calablanca

Customer review rating (ALL Rating) 4.7/5 2,103 reviews

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Description

Hotel extras

  • Resort featuring rooms with seaside view and outdoor jacuzzi.

  • In Barú, a 5-minute boat ride to Islas del Rosario.

  • In Playa Calablanca, a 25-minute boat ride to the port.

  • Children and pets are welcome.

  • Enjoy the restaurants at Calablanca Beach Resort.

Our accommodation(s)

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Hotel location

Sofitel Baru Calablanca

KM 7 Sector Cartagena, Departamento Bolivar, Baru
130017 CARTAGENA
Colombia

GPS:10.2557017948, -75.6072289609

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  2,103 reviews

TripAdvisor Rating  5.0/5  979 reviews

Certificate of excellence 2024

Great Beach and luxurious hotel in Baru

TripAdvisor rating 5.0/5

Javiquin9845 TripAdvisor review

I would like to recommend this to any traveler looking for a family friendly, beautiful beach and secluded environment. Our family received excellent service from Elio providing paddleboard service on the beach, Alejandro providing beach towels and umbrella service also on the beach, Claudia providing wonderful food and beverage service while enjoying the beach, Victor in the grill restaurant Bahia, who went above and beyond by providing a class to our family on how they make frozen drinks and lemonades. Even when we experienced some hiccups, like our room not being ready, Daniela and The rest of the staff made corrective steps immediately and accommodated us smoothly and quickly in a new room without extended waiting. We also were given wonderful tech service when we had issues with the phone app to serve as a room key back up. The service was great, food was excellent, the staff and team paid attention to detail in their professionalism and service. The only reason I would not provide five stars for the location is for the land access, it’s a rough road with an hour and a half drive from Cartagena. Hopefully the government improves the roads! Would definitely recommend visiting and we plan to return :-)

Solo Trip at Sofitel Baru

TripAdvisor rating 4.0/5

tricial440 Solo travel - TripAdvisor review

I had an amazing solo trip at Sofitel Baru. From the beginning to the end it was so relaxing and peaceful. Everyone at the hotel was so kind and professional. They always remembered my name and greeted me with a smile. The resort is easy to get around but at night it can be intimidating to walk alone. I was so thankful for Cristian who worked at the reception area who always offered to give me a ride in the golf cart to my destination. Even walking from the pool area back to my room, he was so gracious to stop and offer me a ride. I enjoyed talking with him as he answered all my questions and appreciate his help during my stay. I was able to visit the spa and Laura Burrios gave me all the information I needed. She was so kind and helpful when I was choosing what I wanted. The prices were very reasonable as well. I received a perfect massage by Laura Castellon. It wasn’t too soft or too hard. She has amazing hands that worked my full body massage to the tee. Great job!! I ate at the Bahia, Humo, and Calablanca restaurants. The experience is 5 star. The meals all come with a complimentary starter of bread or a delicious small treat and the presentation is top notch. Thank you so much to everyone that worked in these areas especially Emerson Diego, Dayanira, and the amazing bartender staff. The hotel is absolutely stunning and the rooms were spacious and clean. I stayed in the Prestige Suite and I have no regrets. All the pools have great views and lots of lounge chairs and cabanas. If you are looking for peacefulness and romantic aesthetic this is your place. My only con was how far it is from Cartagena center where the action is. It’s at least 90 minutes by car and the hotel does not have any nightlife activities or shows for entertainment but other than that I was a very happy guest. I

five stars *****

TripAdvisor rating 5.0/5

mariajose92 TripAdvisor review

We had a great time visiting for my husband's birthday. Mariana Barrios provided us with excellent customer service, and we left very satisfied. She answered all our questions and provided outstanding service, making everything sophisticated yet consistently simple. The quiet at night during weekdays is amazing and feels very relaxing. I like the variety of activities the hotel offers and how well the gardens are taken care of. Additionally, the sunsets were the best we’ve ever seen, and the staff was outstanding. It’s a great place for couples and families; it’s pretty relaxing, isolated, and calm. We had the chance to eat at the Casablanca Restaurant and the food cart by the beach. Both services were great; I only wish they were a bit quicker.

Bonjour Dear Maria. Thank you very much for sharing your wonderful experience at the Sofitel Barú Calablanca Beach Resort. We are delighted to know that you celebrated your husband's birthday with us and enjoyed your stay. It is an honor to hear that Mariana Barrios provided you with excellent customer service, addressing all your questions and ensuring everything was sophisticated yet simple. Your kind words will be shared with her and our entire team, as they motivate us to continue offering high-quality service. We are pleased to know that you enjoyed the nighttime tranquility during the weekdays, as well as the variety of activities we offer and the care of our gardens. We are also thrilled that you enjoyed the stunning sunsets and found our hotel to be a perfect place for couples and families seeking relaxation and calm. We appreciate your feedback regarding the Casablanca Restaurant and the food cart by the beach. Your observation about the service speed is valuable to us, and we will take measures to improve in this aspect. We look forward to the pleasure of welcoming you back in the near future and continuing to provide you with unforgettable experiences. Sincerely, María Alcalá, Quality Assistant.

Warming Paradise

TripAdvisor rating 5.0/5

ViajeroESQ TripAdvisor review

Spent three nights attending a destination wedding. A very lovely venue, but for the heat and humidity. Getting there by land is challenging as the road is partly in disrepair. However, these hiccups do not take away from this place being a world class property with an amazing and welcoming staff. Outstanding facilities and overall service. From the moment you arrive you are treated as if you are the owner of the entire property. Everyone smiles and is ready to help. I would dare to say that it is overstaffed. The views of Cartagena and the Caribbean ocean are spectacular as is the quality of the room, bedding and amenities in general. Highly recommended but be prepared to handle the heat!

Bonjour Dear Thank you very much for taking the time to share your comments about your recent stay at the Sofitel Barú Calablanca Beach Resort. We are delighted to hear that you enjoyed our property and the wedding event you attended. We appreciate your observation regarding the climatic conditions and understand that the heat and humidity can be challenging in this region. We are continually looking for ways to enhance our guests' experience in all aspects, including comfort in various weather conditions. We apologize for any inconvenience related to the road access and thank you for pointing this out. We are working in collaboration with local authorities to improve the access roads and make the journey more comfortable for our visitors. We are extremely pleased to know that the service provided by our team and the hotel facilities exceeded your expectations. Our goal is to offer a luxury experience where every guest feels valued and welcomed. It is an honor that you noticed and appreciated our staff's dedication. The views of Cartagena and the Caribbean Sea are indeed spectacular, and we are glad you enjoyed the quality of our rooms and amenities. Your recommendations are very valuable to us and to future guests. We look forward to the pleasure of welcoming you back in the future. Please do not hesitate to contact us for any assistance you may need on your next visit. Sincerely, María Alcalá, Quality Assistant.

Excellent experience

Customer review rating 5.0/5

Wes K. Couples - Confirmed reviews ALL

Loved every minute of our vacation at Sofitel Baru.

Bonjour Madame, Thank you for sharing your experience with us! We are thrilled to hear that you loved every minute of your vacation at Sofitel Barú Calablanca. Your kind words are truly appreciated and serve as great motivation for our team. We look forward to welcoming you back for another excellent and memorable stay in the future. Cordialmente, Criseyra Long Guest Experience Attendance.

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