Sofitel Baru Calablanca

Customer review rating (ALL Rating) 4.7/5 2,093 reviews

Sofitel Baru Calablanca - Image 1
Sofitel Baru Calablanca - Image 2
Sofitel Baru Calablanca - Image 3
Sofitel Baru Calablanca - Image 4
KM 7 Sector Cartagena, Departamento Bolivar, Baru, 130017 CARTAGENA, Colombia

Description

Hotel extras

  • Resort featuring rooms with seaside view and outdoor jacuzzi.

  • In Barú, a 5-minute boat ride to Islas del Rosario.

  • In Playa Calablanca, a 25-minute boat ride to the port.

  • Children and pets are welcome.

  • Enjoy the restaurants at Calablanca Beach Resort.

Our accommodation(s)

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Hotel location

Sofitel Baru Calablanca

KM 7 Sector Cartagena, Departamento Bolivar, Baru
130017 CARTAGENA
Colombia

GPS:10.2557017948, -75.6072289609

Telephone
Fax +57 605 6411690

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.7/5  2,093 reviews

TripAdvisor Rating  5.0/5  1,046 reviews

Certificate of excellence 2024

Would definitely come back

TripAdvisor rating 5.0/5

fenghuhanbo TripAdvisor review

I went on 4D4N holiday in Sofitel baru myself and the staffs made the stay so enjoyable. You may find your room got cleaned 3 times a day. I went to fitness class couple of times and instructor Grtaldine is very motivating. She teaches both functional training and stretching classes. The restaurant Humo is a must try, with Peruvian Asian cuisine made with Colombian ingredients. Chef Sebastian worked in Maido before, one of my fav restaurants. I also went on scuba diving and subwing experience. Scuba diving instructor Kevin and subwing instructor Gey Rodriguez are both professional and helpful in taking videos/pics for me. I also participated in pizza making and ceviche making class by chef Diego and Juan. Both sessions are interactive and fun, and understand the ingredients & process for the dishes. Lastly the bar tender with biggest smile Jesi helped a lot in translating Spanish vs English for me and he made great lulo cocktail!

Bonjour Dear, Greetings from the Sofitel Barú Calablanca team, Thank you very much for your wonderful feedback! We are delighted to hear that you had such an enjoyable 4D4N holiday with us and that our staff contributed to making your stay memorable. We take pride in maintaining our rooms to the highest standards, and we’re glad you appreciated the thrice-daily cleanings. It’s also great to hear that you enjoyed the fitness classes with Geraldine; she is indeed very motivating and skilled in both functional training and stretching. We are thrilled that you had a chance to dine at Humo and enjoyed the unique Peruvian-Asian cuisine crafted with Colombian ingredients by Chef Sebastian. His experience at Maido certainly brings a special touch to our offerings. It’s fantastic that you participated in scuba diving and subwing experiences, and we’re glad that instructors Kevin and Gey made these activities enjoyable for you, capturing great moments along the way. The interactive pizza and ceviche-making classes with chefs Diego and Juan sound like they were a lot of fun and informative. We are pleased you enjoyed them. Lastly, Jesi will be delighted to hear your kind words about his service and the lulo cocktail he made for you. His cheerful assistance with translations is something we value greatly. We look forward to welcoming you back soon! Sincerely, María Alcalá, Quality Assistant.

amazing place, the staff is also the best.

Customer review rating 5.0/5

Robert A. Couples - Confirmed reviews ALL

It was incredible. we had so much fun. location, friendliness, ammenities. really really good.

Bonjour Dear Robert Calvin A., Receive a cordial greeting from the Sofitel Barú Calablanca team. Thank you so much for your wonderful feedback. We are thrilled to hear that you found our place amazing and enjoyed the friendliness of our staff. It’s fantastic to know that you had so much fun and appreciated our location, amenities, and overall experience. Your kind words are greatly appreciated and motivate us to continue providing exceptional service. If you have any additional questions or comments, please feel free to contact us at st… We look forward to welcoming you back in the future. Sincerely, María Alcalá, Quality Assistant.

Superior accommodations

Customer review rating 5.0/5

Gina B. Families - Confirmed reviews ALL

Location is secluded. Grounds are beautiful. Luxury accommodations & amenities. Staff strives to take care of your requests.

Bonjour Dear Gina Marie B., Receive a cordial greeting from the Sofitel Barú Calablanca team. Thank you very much for taking the time to share your experience with us. We are delighted to hear that you enjoyed our superior accommodations, beautiful grounds, and luxury amenities. It is also wonderful to know that our staff's efforts to attend to your requests contributed positively to your stay. Your feedback is greatly appreciated, and we are thrilled to have met your expectations. If you have any additional questions or comments, please feel free to contact us at st… We look forward to the pleasure of welcoming you back in the future. Sincerely, María Alcalá, Quality Assistant.

Close to Perfection!

Customer review rating 4.5/5

La'tai C. J. Couples - Confirmed reviews ALL

Thoroughly enjoyed our time in Baru! We travel a lot and this was a real unexpected gem. Some logistical concerns prevented me from rating our stay 10/10. These are easy fixes, so I genuinely hope management take these into consideration. 1. Designate an Adult's Only Pool - It would be nice to have an area for adults to retreat without the excitement (or dismay) of little ones. 2. A Ferry/Excursions to the rest of Baru or other Rosario Islands - I do think the fact that the only way to leave the resort is to hire a private charter should be explicitly communicated in all marketing. We had to miss a reservation because the cheapest option to get 20min away was $754.00 USD!! 3. Provide an App for Activities - We never actually found or participated in any activities. The few offered were not even known about by the staff. 4. Provide sanitizing wipes or spray in the gym. I was surprised nothing was provided and therefore no guests were able to sanitize the equipment after using. 5. Concierge/Front Desk More Responsive - This actually made us leave on a sour note. After settling up at the front desk, the agent told us she would have someone come to our room at 11:50am to assist with our bags and drive us down to the dock for our 12pm catamaran back to Cartagena. At 11:50 no one came. I called both the front desk and concierge for 10min straight and no one ever answered. Afraid we would miss the boat, I literally had to run up the hill to the main lobby and two employees were just standing at the concierge talking. Dripping in sweat and unfortunately delaying other guests was not a pleasant way to leave paradise.

Very nice hotel

Customer review rating 4.0/5

Alexandra Couples - Confirmed reviews ALL

Our stay at the hotel was a thoroughly delightful experience that exceeded my initial expectations in several aspects. However, there are areas that could be enhanced. Here's a detailed breakdown of our experience: Positives: 1) The hotel's property is modern and well-maintained. 2) Its secluded bay location is a definite highlight. 3) Restaurant Humo is outstanding; the food quality and service are excellent. 4) Carlos, the concierge, is exceptionally helpful, efficient, and friendly. 5) Breakfast offered a great variety of options. 6) The catamaran transportation provided by the hotel was both efficient and scenic. Areas for Improvement: 1) Unfortunately, the experience at Calablanca Restaurant did not meet the high standards set by the rest of the hotel. Both the food quality and service were noticeably poorer than at Humo. 2) The presence of persistent street vendors on the beach was intrusive and detracted from the otherwise serene environment. It would be beneficial if the hotel could restrict their access to the beach. 3) My experience with the beauty salon service was disappointing. My manicure and pedicure appointment was mishandled twice—first a no-show without prior notification, and on another occasion, the staff left for lunch during my scheduled time, again without prior notification. 4) There is inadequate noise isolation between rooms. During our stay, we were disturbed by guests arguing loudly at 6-7 am on two separate mornings, which significantly disrupted our sleep. With improvements in these areas, the hotel has the potential to deliver an exceptional guest experience across the board.

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