Hôtel Mercure Nantes Centre Passage Pommeraye 4 gwiazdki
Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 925
hotel certyfikowany ALLSAFE
Certyfikat ALLSAFE Bureau Veritas
NAO FOOD: Dostarczanie wysokiej jakości lokalnych potraw z Nantes.
10 minut od stacji SNCF i 20 minut od lotniska
W centrum Nantes
W pobliżu płatny parking (GRASLIN)
2 Rue Boileau
St Nicolas: C1 St Nicolas
Commerce: 1 Commerce
NANTES ATLANTIQUE W 15km / 9 mil
GARE DE NANTES W 5km / 3 mil
Pozycja GPS:47.214108, -1.560276
Zameldowanie od: - Wymeldowanie do:
Po dniu pracy lub zwiedzaniu Nantes możesz odpocząć w przytulnym barze hotelowym, spędzając czas w pojedynkę, z rodziną lub w gronie znajomych.
Wybierz jeden z różnych, przytulnie urządzonych pokoi i wyśpij się na wygodnych łóżkach. Dla rodzin hotel Mercure Nantes Centre Passage Pommeraye oferuje apartamenty z sypialniami dla 4 osób.
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Ocena na stronie TripAdvisor 2.0/5
_w_thomas53 Opinia zatwierdzona w TripAdvisor
I stayed at this hotel and my experience was very poor. Initially when i arrived for breakfast the staff did not greet me or explained to me the breakfast policy. Matters got worse on check out. I booked the room s for my initial 3 nights through Accor app and paid for it. However due to personal reasons I extended my stay for 2 extra nights. Upon checkout I was presented with a bill for 5 nights stay and some bar bill which I never used. I tried to explain that I paid for 3 nights and never used the bar. I even presented my booking details showing that I have paid for 3 nights. The staff was adamant that I have to pay for 5 nights the system shows that I have not paid. I showed him the email confirmation of payment but he stated that the system is showing non payment. After 45 mins and several conversations I managed to convince the staff and paid for 2 night stay. I nearly missed my flight. I had plans to meet my family but had to cancel. I never been so embarrassed in my life. It was so unprofessional. It really spoiled my day and plans. I lost 45 mins and was rushing around. Totally poor customer service.
Dear Guest, Thank you for taking the time to tell us about your experience at the hotel Mercure Nantes Centre Passage Pommeraye. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Let me tell you that we are all very surprised to read your complaint and we do not understand your unsatisfaction. My team tells me that they spoke with you several times and that everything was going well. You’ve booked a Junior Suite for 3 nights and you’ve been given the room 401 that you found to small so our receptionnist upgraded you to our biggest room, number 112. You spent 3 nights in this room. The total amount for this stay is 460,95€ (bill n°1). It was prepaid. For information, your breakfasts for the first three days have not been invoiced for 96€. Then you asked to extend your stay with us for 2 more nights (bill n°2). Regarding your departure : our receptionist had noted that you had paid for the first three nights. You two must have misunderstood each other. Your entire stay (5 nights) was on the same bill. To make it clearer, he organized the bill into two parts: the first with the three prepaid nights and the second with the two extra nights. According to the information in our software, the formalities began at 11:20 a.m. and ended at 11:35 a.m. During this time, you asked him to call you a taxi which you finally wanted to cancel then to take an Uber. We remain
Ocena na stronie TripAdvisor 5.0/5
mell_0568 Opinia zatwierdzona w TripAdvisor
the mercure passage pommeraye hotel is one of the best mercure I know.. (I stayed in many mercure hotels).. its renovated with style.. the lobby is really nice and welcome.. .rooms are confortable .. Nuxe ammenities is a plus
Thanks so much for this lovely comment !
Nice Hotel but little facilities
Ocena na stronie TripAdvisor 3.0/5
Paul B Couples - Opinia zatwierdzona w TripAdvisor
Small room, no restaurant - food delivered to room was poor but good staff. Stayed there on way down to Bordeaux, slightly disappointing as was the first time staying at a minimal staffing and facilities Mercure
Thank for your review ! We are sorry that we did not meet all of your expectations.
Warning for drivers
Ocena na stronie TripAdvisor 3.0/5
greg t Couples - Opinia zatwierdzona w TripAdvisor
The hotel was well-appointed and the amenities satisfactory, but there needs to be a bold -faced advisory about access in a car. Unless you get a temporary code, you need to walk your luggage from parking, itself an issue. Graslin is closer but often full daytime, and Commerce is a hike. Rooms that face the street are more scenic but night-life goes late and loud. Not for the easily awakened.
We thank you for your comment. We would like to apologize for the difficulties in joining us with your vehicle. During a future stay do not hesitate to call us upon your arrival in Nantes so that we can quickly communicate the terms of access. Looking forward to welcoming you again. The whole team of the Mercure Passage Pommeraye.
2 nights in Nantes
Ocena na stronie TripAdvisor 4.0/5
Robert D Solo travel - Opinia zatwierdzona w TripAdvisor
Hotel undergoing a major renovation. New Guest rooms very nice. And staff/management has done a good job minimizing inconvenience to guests.Only thing missing from room was a electric kettle for making tea, etc.Central city location close to light rail and tourist things.wifi needs improvement, required signing in again if not used for a while.would stay there again.
Dear Robert D, many thanks for your review. Be assured that we will improve a lot of things to make our hotel your favorite hotel in Nantes. Soon, you will find a kettle in all our rooms and we are changing the wifi this week to make it better ! Best regards, Maryline DUFAY Manager
Najnowsze opinie: 20