Catatan tamu Avis (Peringkat ALL) 4.4/5 1.144 ulasan
Hôtel Mercure Nantes Centre Passage Pommeraye
2 Rue Boileau
Akses: 500 m / 0.31 mi 3 min walk / 3 min drive
Akses: 5 km / 3.11 mi 15 min walk / 5 min drive
Check-in dari - Check out sampai
Setelah seharian bekerja atau mengunjungi Nantes, lepaskan penat dalam kenyamanan bar hotel dan nikmati minuman segar, baik sendirian, bersama keluarga, atau dengan teman-teman.
Mercure Nantes Centre Passage Pommeraye akan menyambut Anda dengan kamar tidur ber-AC dan dekorasi hangat. Pilih kamar tidur standar, privilege, atau suite junior sesuai kenyamanan yang Anda butuhkan. Untuk keluarga, hotel kami memiliki suite yang dapat mengakomodasi hingga 4 orang. Semua kamar tidur dilengkapi dengan baki sambutan berisi fasilitas teh dan kopi, TV layar datar, serta tempat tidur mewah.
Ulasan tamu kami
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Great location and nice hotel
Catatan Tripadvisor 5.0/5
Anne E Solo travel - Ulasan TripAdvisor tersertifikasi
This hotel is centrally located. My room was very nice and on the street side of the hotel. I requested this. I would guess it could get noisy at night but I had no issues and slept great. If you are a light sleeper, you may want a room on the other side of the building. My room was very clean and very nice. The reception when I arrived was okay but not overly friendly. I asked for a restaurant recommendation and felt that I was interrupting the staff. They sat at a table and had to "get up" to speak to me.
Mercury Nantes passage pommeraye
Catatan Tripadvisor 1.0/5
hena01 Couples - Ulasan TripAdvisor tersertifikasi
Nantes is a city ideal for a very short break ( ideally two days) A dinner cruise on the river erdre is recommended. The hotel staff were lovely with the exception of the chambermaids. Their constant knocking on the door was a huge bugbear. Majority of museums and historical sights don’t offer English translation for visitors who have little understanding of written French language.
Catatan Tripadvisor 5.0/5
carocallejon Keluarga - Ulasan TripAdvisor tersertifikasi
The hotel is very well located, beautifully decorated, the breakfast is excellent value for money (children under 12 don’t pay) and the staff extremely kind and attentive. Our bed was really comfortable and we had a lovely window overlooking a nice street in Nantes. We’ll definitely come back.
Thank so much for this lovely comment ! We hope to welcom you again in few time !
A poor choice
Catatan Tripadvisor 3.0/5
Dilbertfan Couples - Ulasan TripAdvisor tersertifikasi
If you are going there by car, you are in for a challenge as of May 2022: the hotel is in a pedestrianised area so Google tells you that you can’t reach it by car, and the hotel website tells you to park in ‘Parking Graslin’ which is less than 5 minutes’ walk away. I say pedestrianised, but with large numbers of bikes, electric scooters, kids on skate boards, etc… you had better keep your wits about you. Parking Graslin: the catch is getting there in the car: a labyrinth of one-way streets and road closures for construction make it frustratingly difficult to reach. We finally managed with some directions from the hotel receptionist. The overnight parking cost €10.50 from about 3pm to 9am. The local authorities are clearly keen to dissuade people from driving in town, but at least they have a seemingly good tram and bus service. The hotel is very centrally located and beside the Passage Pomeray, an up-market shopping arcade which warrants a brief exploration. The interior decorator must have been fixated on black: most of the walls are black (photos attached) including the bathrooms (save for white tiles). Maybe they think it vaguely chic, but in my humble opinion it is oppressive and makes for ineffective lighting. There was no complimentary water in the fridge. The room controls indicated it was not possible to turn down the temperature below 20 Centigrade. The air-con fan was set on maximum but we could not feel any air movement in the room. The alternative of course is to open the doors onto the Juliet balcony, but our room was over a narrow side street and you inevitably get the noise of revellers, drunks, street cleaning machines, dustmen and delivery lorries. Earplugs are recommended. The bathroom had a large mirror, but you could not get within about 70 cms of it and there was no make-up/shaving mirror. The bed was a standard double. Breakfast was overpriced at €17 each – we have known much better breakfasts for less. The Taverne Royale in nearby Place Royale does a simple breakfast for €7.50, which would suit us better.
Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,
Catatan Tripadvisor 2.0/5
_w_thomas53 Couples - Ulasan TripAdvisor tersertifikasi
I stayed at this hotel and my experience was very poor. Initially when i arrived for breakfast the staff did not greet me or explained to me the breakfast policy. Matters got worse on check out. I booked the room s for my initial 3 nights through Accor app and paid for it. However due to personal reasons I extended my stay for 2 extra nights. Upon checkout I was presented with a bill for 5 nights stay and some bar bill which I never used. I tried to explain that I paid for 3 nights and never used the bar. I even presented my booking details showing that I have paid for 3 nights. The staff was adamant that I have to pay for 5 nights the system shows that I have not paid. I showed him the email confirmation of payment but he stated that the system is showing non payment. After 45 mins and several conversations I managed to convince the staff and paid for 2 night stay. I nearly missed my flight. I had plans to meet my family but had to cancel. I never been so embarrassed in my life. It was so unprofessional. It really spoiled my day and plans. I lost 45 mins and was rushing around. Totally poor customer service.
Dear Guest, Thank you for taking the time to tell us about your experience at the hotel Mercure Nantes Centre Passage Pommeraye. I am very sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Let me tell you that we are all very surprised to read your complaint and we do not understand your unsatisfaction. My team tells me that they spoke with you several times and that everything was going well. You’ve booked a Junior Suite for 3 nights and you’ve been given the room 401 that you found to small so our receptionnist upgraded you to our biggest room, number 112. You spent 3 nights in this room. The total amount for this stay is 460,95€ (bill n°1). It was prepaid. For information, your breakfasts for the first three days have not been invoiced for 96€. Then you asked to extend your stay with us for 2 more nights (bill n°2). Regarding your departure : our receptionist had noted that you had paid for the first three nights. You two must have misunderstood each other. Your entire stay (5 nights) was on the same bill. To make it clearer, he organized the bill into two parts: the first with the three prepaid nights and the second with the two extra nights. According to the information in our software, the formalities began at 11:20 a.m. and ended at 11:35 a.m. During this time, you asked him to call you a taxi which you finally wanted to cancel then to take an Uber. We remain
Dalam Kemitraan dengan TripAdvisor
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price