Raffles Udaipur 5 stars

Customer review rating (ALL Rating) 4.6/5 482 reviews

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Raffles Udaipur Lakeshore, Arrival Limited Plot no 1,, Panwadi, Matoon Girwa, 313024 UDAIPUR, India

Description

Hotel extras

  • Raffles Udaipur offers 137 rooms across a private island and lakeshore by Udai Sagar Lake.

  • Thoughtful, intuitive and discreet, Raffles Butlers are legendary for their graceful service

  • Immerse in holistic gastronomical experiences at our distinct dining venues.

  • Raffles Spa is an oasis within an oasis, where you experience emotional well being.

  • The Ballroom is complemented by five immaculate green gardens for one-of-a-kind celebrations.

Our accommodation(s)

Hotel location

Raffles Udaipur

Raffles Udaipur Lakeshore, Arrival Limited Plot no 1,, Panwadi, Matoon Girwa
313024 UDAIPUR
India

GPS:24.58191, 73.81951

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  482 reviews

Customer review rating 1.0/5

Jugraj B. Families - Confirmed reviews ALL

The worst service I've ever got in a hotel. Even the food was disgustingly bad. Poor quality food which I would never expect at a luxury property like Raffles. Room service would take 1-2 hours to deliver food and the food was cold and this happened 3 times during our stay. We called room service for someone to clear the plates in our room and no one came all night. The hotel is extremely under staffed and a bit clueless. We were getting late for our flight so we wanted to rush so we called the bell desk in advance to come collect the bags but no one showed up, we had to call 3-4 times for them to come get our bags and after getting late we have to go through the slowest boat which took us almost 15 minutes to reach the lake shore. We requested them for the speed boat but they said the speed boats were occupied to shift luggage. What is the guest supposed to do if they are late for their flight and need to rush? Can't believe the whole property only had 2 speed boats!! The property was amazing no doubt but I can never go and stay there again because of such horrible service and food. Even the restaurant in the property is most of the time non functional because they are preparing for the next wedding event. I don't understand that how a name like Raffles can be used for such sub standard amenities. The property is huge so most of the time we have to use a buggy to move around but the drive way is so narrow for the buggy that it creates a jam and you have to wait for the way to clear most of the time. I would never recommend anyone to host their wedding there because of the poor service and food.

Dear Guest, Thank you for sharing your feedback regarding your recent stay at Raffles Udaipur. We appreciate your kind words about the beauty of our property. However, I sincerely regret to learn that your experience did not meet the high standards we strive to uphold. I would like to address the concerns you raised regarding the service and food quality. It is disappointing to hear about the delays in room service and the quality of food you received. We aim to provide exceptional dining experiences, and I will ensure that this feedback reaches the appropriate team for review. Additionally, I apologize for the inconvenience caused by the transportation arrangements and the challenges with the buggy service. While we strive to accommodate all guests’ needs, it is clear that we fell short in your case. Your insights are invaluable in helping us improve our offerings and service. I hope you will reconsider and give us another opportunity in the future to provide you with the experience you expect from Raffles. Thank you for your understanding and feedback. Warm regards, Rajesh Namby General Manager Raffles Udaipur

Customer review rating 5.0/5

Deepak V. Couples - Confirmed reviews ALL

Raffles Udaipur is one of the most gorgeous properties that my family and I have ever visited. One of only 2 properties in Udaipur located on an island and you need to take a short boat ride to reach the hotel. The rooms are of the highest standard - impeccable! The service was best in class - includes the reception staff, F&B staff, bar tenders and other general support staff. Outstanding stay!!

Dear Guest, Thank you for taking the time to share your wonderful feedback about your recent stay at Raffles Udaipur. We are thrilled to read about the joy your family and you experienced, and we deeply appreciate your recognition of the hotel’s unique charm and the dedication of our team. The serene island location, exquisite room standards, and outstanding service are at the heart of what makes Raffles Udaipur a cherished destination, and it warms our hearts to know we lived up to your expectations. The mention of our meticulously crafted culinary offerings, the creativity of our bar team, and the cultural vibrancy of our evening entertainment is particularly meaningful, as these elements reflect our commitment to providing an unforgettable experience for every guest. Your specific mention of Laxman, Vikas, Monica, Shweta, Abhishek, and Kanika Roy have been shared with the respective teams. We are delighted to learn that their exceptional hospitality and attention to detail left a lasting impression on you. As a Classic member, we truly value your continued loyalty and are honored that Raffles Udaipur has become a highlight in your 30 years of travel. We eagerly anticipate welcoming you back to create even more cherished memories and will ensure your next visit is every bit as extraordinary as your previous one. Warm regards Rajesh Namby General Manager Raffles Udaipur

Customer review rating 5.0/5

Shubham S. Families - Confirmed reviews ALL

Grear experience - Rony who took us to the boat and to the island than the manager and the staff who were waiting outside the lobby to bring our son aadvk. Never seen such experience before Loed the way how seameless it was and the extra support duty manager and her team did while making our room decoarated cake cutting for my kid video playing on tv with his image and birthday and room upgrade and the love you guys showered. It was overwhelming.

Dear Guest, We are happy to hear that you and your family had a great experience during your recent stay with us. We are delighted to know that our team members, particularly Rony, the manager, and the staff, exceeded your expectations in making your son's special day truly unforgettable. The seamless execution of the room decoration, cake cutting, and video playing on TV with your child's image and birthday message, as well as the room upgrade, were all a testament to our team's dedication to providing exceptional service. We are grateful for your kind words and appreciate the time you took to share your feedback with us. As a valued gold status member, we are pleased to have been able to provide you with a memorable experience that met your expectations. We will pass on your compliments to Rony, the manager, and the staff, who will be thrilled to know that their efforts made a significant impact on your stay. We look forward to welcoming you and your family back to our hotel in the future and to continuing to provide you with exceptional service and memorable experiences. We appreciate your feedback and look forward to welcoming you again soon. Warm regards, Rajesh Namby General Manager

Customer review rating 4.5/5

Vikrant D. Business - Confirmed reviews ALL

It was an awesome stay and hospitality was superb from each of your staff members.

Dear Guest, Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed our location and that our Heartiest provided you with superb hospitality. Your feedback is greatly appreciated. My team and I hope to have the pleasure of welcoming you back for another tranquil stay in the future. Warm regards Rajesh Namby General Manager Raffles Udaipur

Customer review rating 5.0/5

Amit P. Business - Confirmed reviews ALL

over all good experience

Dear Guest Thank you for sharing your kind note. It is lovely to know that your stay felt Excellent and the warmth of the team, and the overall hospitality added to your experience at Raffles Udaipur. Your appreciation for the entire team is truly valued and will be shared with each of them. We look forward to welcoming you back to the island whenever your travels bring you to Udaipur again. Warm regards Rajesh Namby General Manager Raffles Udaipur

Other web-users rate our hotel

  • 178 reviews 8.9/10 Location
  • 250 reviews 9.2/10 Room
  • 654 reviews 8.8/10 Service
  • 316 reviews 9.5/10 Amenities
  • 176 reviews 9.8/10 Vibe
  • 65 reviews 9.2/10 Comfort
  • 48 reviews 6.3/10 Cleanliness
  • 39 reviews 8/10 Breakfast

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