Dear Tsugiyasu Y., Thank you for sharing your thoughts with us. We are delighted that you enjoyed the wonderful, historical atmosphere of our hotel; it is truly our passion to maintain the charm of our heritage building. I sincerely appreciate your constructive feedback regarding our bathroom facilities. We are constantly looking for ways to enhance our guest experience while carefully preserving the character that makes our hotel so unique. Please be assured that your comments have been noted and will be shared with our management and maintenance teams as we plan our future property improvements. It was a pleasure to have you with us, and we hope that your next visit will be even more comfortable. We look forward to welcoming you back to your historic home in Surabaya. Sincerely, Kahar Salamun - GM

Dear Tetsuya T., Thank you for your deeply thoughtful review. It is an honor to host guests who take the time to appreciate the profound historical significance of our property. You have touched upon the very soul of this hotel. The "flag tearing incident" of 1945 is not merely a chapter in our history books; it is the heartbeat of this building. We consider ourselves the humble custodians of these walls, and we are committed to preserving the traces of that pivotal moment—through our archives, the photographs on display, and the atmosphere that still lingers here. It is our goal to ensure that guests like yourself can step into that history while still enjoying the elegant, comfortable, and modern refinements that make for a truly relaxing stay. We are delighted that you found this balance to be successful during your visit. Thank you for recognizing the historical momentum that started right here in our gardens. It is guests who appreciate this legacy that make our work in preserving it so worthwhile. We look forward to welcoming you back to witness our history again in the future. Warm regards, Kahar Salamun General Manager

Dear Ittetsu T., Thank you for your detailed and unique perspective on your stay at Hotel Majapahit Surabaya MGallery. I am pleased that you enjoyed our 116-year-old colonial atmosphere and found our facilities both functional and "meticulously clean." Maintaining a historic landmark to such high standards is a core priority for us. It is also wonderful to hear that our location—offering a quiet, vintage sanctuary directly across from the modern energy of Tunjungan Plaza—added to the convenience of your visit. I particularly appreciate your comments regarding the atmosphere of our bar. We strive to maintain a sophisticated and relaxing environment where all guests can feel comfortable and safe, and I am glad this contributed to your positive experience. We are honored to be considered one of your highlights on Java, and we look forward to welcoming you back for another peaceful stay in the future. With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Dear Kan N., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Yuki Y., Thank you for your kind words! We are delighted to hear that you had a "wonderful" experience from the moment you arrived until the moment you departed. I am particularly proud to hear your praise for our team—from the reception and restaurant staff to our porters. At Hotel Majapahit Surabaya MGallery, we believe that true hospitality is a collective effort, and knowing that every staff member contributed to your comfort is the best feedback we could receive. It is also a pleasure to know that our classic atmosphere provided the unique stay you were looking for. Maintaining the soul of this 1910 landmark is our passion, and we are glad it made your visit truly special. We look forward to welcoming you back to our historic oasis in the heart of Surabaya very soon! With warm regards, Kahar Salamun General Manager Hotel Majapahit Surabaya MGallery

Dear Isamu M., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Kanako H., Thank you so much for your thoughtful feedback. We are thrilled to hear that you appreciated the amazing architecture, the sense of history, and the kindness of our staff. We are deeply sorry to hear about the issues you encountered in your room, specifically the presence of mosquitoes and the dampness of the bedding. Please accept our sincerest apologies for the discomfort this caused and for disturbing your sleep. We are immediately investigating these specific issues with our housekeeping and maintenance teams to ensure swift resolution and prevent recurrence. We value your experience and are glad the overall trip was wonderful. We hope to welcome you back soon for an experience that fully matches the beauty of our property. Sincerely, Kahar Salamun - GM

Dear Tekeru M., Thank you so much for your wonderful and insightful review of your recent stay with us. It is deeply gratifying to hear that your long-held desire to stay at the hotel—due to its important connection to Indonesia's independence—was fulfilled in such a positive way. We take immense pride in being the custodians of this history, and knowing that our heritage truly elevated your mood is the highest compliment. Comfort Meets History We are particularly pleased that your expectations about "forgoing certain comforts" were completely unfounded! Our goal is to blend our classic 1910s atmosphere with all the necessary modern amenities. We’re glad you found the Wi-Fi, air conditioning, and power outlets all worked perfectly to ensure an exceptionally comfortable stay. Exceptional Service and Convenience Your recognition of our staff's extreme friendliness and quick support is much appreciated. Creating a hospitable environment where guests feel "at home" is central to our service philosophy. It's also delightful to hear that some guests were able to communicate with you in Japanese—we value our diverse and engaging atmosphere. Finally, we’re happy our perfect location provided you with easy access to all parts of Surabaya, while our in-house dining options, open from morning until night, offered a wide variety of delicious cuisine for you to enjoy. Thank you once again for choosing us. We hope to welcome you back to your historic home away from home very soon. Warmest regards, Kahar Salamun - GM

Dear Mizhuo K., Thank you for taking the time to share your feedback. I truly appreciate your comments, especially your insightful recognition of our commitment to colonial architecture and heritage preservation. Preserving Our Heritage and Your Experience We are very proud to be the stewards of this historic building, and you are absolutely right—it requires constant, dedicated effort to maintain. Your appreciation for our efforts gives us the motivation to continue protecting this wonderful piece of Surabaya's history, and we assure you that we are deeply invested in its future. It is also heartening to hear that our team was a highlight of your stay. We strive for a level of service that is natural, warm, and genuine, and I am delighted that their friendly advice on local tourist spots made your experience more personal and enjoyable. I will certainly pass your kind words on to the staff. Our Sincere Apology However, I must sincerely apologize for the unacceptable lapse in cleanliness you encountered on your first day regarding the hair in the shower drain. This is a clear failure of our housekeeping inspection process, and it does not meet the high standards we set for ourselves. Please rest assured that I have personally addressed this matter with our Executive Housekeeper to ensure our room inspection checklists are immediately reinforced, particularly focusing on detailed checks of all bathroom fixtures and drains. We value your patronage and hope this isolated oversight will not deter you from choosing us again. We would love the opportunity to welcome you back and demonstrate the true level of immaculate service we are known for. Warmest regards, Kahar Salamun - GM

Dear Atsuhiko I., On behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

Dear Toshiya H., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Dear N M., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Dear Yuki U. We are absolutely delighted to receive your glowing review and sincerely thank you for taking the time to share your experience. Your words have truly brightened our day! It brings us immense joy to know that you found our rooms exceptionally clean and that the condition of our bathrooms, beds, and towels surpassed your expectations during your two years of travel in Indonesia. We strive to maintain the highest standards of cleanliness and comfort, and your feedback confirms that our efforts are appreciated. We are equally pleased that you enjoyed our restaurant and lobby lounge. Our team takes great pride in providing friendly and helpful service, and we are thrilled that you found them to be so accommodating, especially with the provision of children's chairs. We believe that every guest, regardless of age, should feel welcome and comfortable. Your compliments on the delicious food at our restaurant are highly valued. We are committed to offering high-quality meals at reasonable prices, and we are delighted that you found our restaurant to be a good value compared to Jakarta. We are also thrilled that you found our front desk staff, doorman, and hallway employees to be kind and welcoming. It is truly rewarding to know that you plan to return. We look forward to welcoming you back and providing you with another exceptional experience. Sincerely, Kahar Salamun. General Manager.

Dear Toyotaka K., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Dear Aisha T., We very much appreciate your comments regarding your stay at the Majapahit Hotel Surabaya - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kahar Salamun, General Manager.

Dear Jun O., first of all, I do apologize for replying in English, on behalf of The Hotel Majapahit Surabaya, we would like to thank you for staying with us! We feel honored for your wonderful compliments, and for your time to give us your generous review about our hotel. This considered a cultural asset of the nation, classic colonial hotel has been serving guest and many luminaries for over a century, and we are proud to extend those signature service to you. It is a great pleasure to hear that we have met your expectations in all aspects. I have taken the liberty of sharing your kind words with the team and they are thrilled to know about your fabulous stay. We sincerely hope to be able to welcome you back whenever your travels bring you to Surabaya again. Very Best Regards, Kahar Salamun General Manager.

新鮮ではなかった。オーツが時間がたちカピカピで、食べれなかった。サラダのブロッコリが悪くなっていた。ー