マジャパヒトホテルスラバヤ - Mギャラリーコレクション 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 1,003 件のレビュー

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Jalan Tunjungan 65, Kec Genteng, 60275, 60275 スラバヤ, インドネシア

説明

ホテルのその他の情報

  • Exceptional character mixing classical colonial architecture.

  • Strategically located near one of Indonesia's largest shopping malls, "Tunjungan Plaza".

  • 美しいガーデン、屋外プール、受賞歴のあるスパ、歴史ツアー

  • Spacious gardens suited for outdoor event.

  • "Art Deco Award Winning" Restaurants.

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ホテル所在地

マジャパヒトホテルスラバヤ - Mギャラリーコレクション

Jalan Tunjungan 65, Kec Genteng, 60275
60275 スラバヤ
インドネシア

GPS:-7.259726, 112.740077

電話番号
ファックス +62 31 5454111

アクセスと交通機関

ホテルサービス

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敷地内
  • プール
  • 駐車場
  • ペット不可
  • シャトル
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  1,003 件のレビュー

トリップアドバイザーの評価  4.7/5  1,728 件のレビュー

2025エクセレンス認証

A 5 star hotel in need of tender loving care .

トリップアドバイザーの評価 3.0/5

mel7155 トリップアドバイザー認証口コミ

I can’t compare this hotel with its Sister hotels that were owned by the Sarkies brothers in Singapore (Raffles), Penang (E &O) and Yangon (Strand) . I have been to all the 4 hotels found in south east Asia and this was in the worst state. The hotel is also the cheapest stay compared to the other 3 hotels so I did not expect much . Being a 5 star hotel it was surprising that they don’t offer then down service or if you ask for water , they will always deliver 1 bottle Instead of the 2 bottles requested . The light control switch is pretty weird s s you need to move out of the bed to switch off all the lights . The hot water literally flies hot and cold and the bathtub and the toilet needs a good scrub and clean . The soap smelt bad that we resorted to using our own soap. There are layers of dust in the room indicative of the room not being serviced regularly . The food choices at the hotel is rather expensive and very average that we don’t bother to eat breakfast the next day at the hotel . The swimming pool lacked any attendant and essentially it was just an area where you need to take your drinks out from the fridge to consume . Pretty disappointed with the hotel as the hotel looks undercared. The staff are nice but they will need to invest more in Mei rising the facilities .

Dear Mel, Thank you for taking the time to share such a detailed and candid review of your recent stay. As the General Manager of Hotel Majapahit Surabaya, I am deeply concerned to read about your experience. First and foremost, please accept my sincerest apologies that we failed to meet the standards expected of a five-star property-a standard that we are absolutely committed to upholding, even while undergoing a sensitive restoration process. We are acutely aware of our historical significance and the grand legacy we share with the distinguished Sarkies properties. While we certainly strive to offer a distinct, high-quality experience at a value reflective of our current stage, your report clearly indicates that several core operational services were significantly deficient. Addressing Your Specific Concerns We take your observations very seriously, especially given your valuable perspective as a guest familiar with our esteemed sister hotels. I have personally addressed the following issues with our respective department heads: Housekeeping & Maintenance: Your description of the lack of consistent turndown service, the delivery error of water bottles, the dust layers, and the unacceptable condition of the bathtub and toilet are immediate priorities. We have launched an immediate, detailed audit of our deep-cleaning protocols and room servicing standards to ensure these are rectified and maintained moving forward. Amenities: I am very sorry that the provided soap had an unpleasant scent. This is easily corrected, and we are reviewing our supplier choices to ensure high-quality amenities are always provided. Room Comfort: The issue with the sporadic hot water temperature and the inconvenient light switch placement is duly noted. While certain fixtures are part of the original heritage design, inconsistent utilities are not. Our engineering team is currently investigating the water heater system to ensure stable temperatures across all guest rooms. Dining & Facilities: We understand your disappointment with the value and quality of our food offerings. We are actively refining our menus and kitchen operations to enhance the dining experience. Furthermore, the lack of an attendant at the swimming pool is a safety and service lapse that has been corrected, with proper staffing coverage now in place. Our Dedication to Restoration You are correct that the hotel appears "undercared for." We are in a crucial phase of focused investment to ensure that this historic property not only maintains its charm but also provides the modern comforts expected today. We appreciate your kind words regarding our staff, and we are committed to providing them with the resources and training they need to deliver exceptional service, even as we work on upgrading the physical facilities. I would appreciate the opportunity to discuss your stay further to fully understand how we can earn back your trust. Please contact me directly at your earliest convenience at gm@hotel-majapahit.com We hope that you will consider giving us another opportunity in the future to show you the true potential and five-star quality of our hotel once our comprehensive improvements are fully realized. Sincerely, Kahar Salamun General Manager.

Historic Luxury and Unmatched Hospitality

トリップアドバイザーの評価 5.0/5

Sharon F トリップアドバイザー認証口コミ

We loved every minute of our one-week stay at this oasis in the heart of bustling Surabaya. This historical landmark has such a unique charm — the moment you step inside, you're surrounded by a peaceful, calming atmosphere that feels worlds away from the city. The rooms are incredibly spacious and perfect for unwinding, but what truly sets this place apart is the service. We have never experienced better customer service anywhere in the world. We were made to feel like absolute royalty from start to finish! A special thank you to Anna, Diego, Melly and General Manager Kahar, who went above and beyond to make our stay memorable — always taking the time to chat, share stories, and offer thoughtful recommendations. If we could suggest one small improvement, it would be to include a few more vegetarian options on the menu at the beautiful Indigo Restaurant. We can’t wait to return!

Dear Sharon F, Thank you very much for taking the time to share such a wonderful and detailed review of your one-week stay with us. We are absolutely thrilled to hear that you loved every minute of your visit and found our hotel to be a historical landmark and an oasis in the heart of Surabaya. We are proud of the unique charm and peaceful, calming atmosphere of this historic property, and we are delighted that this helped you feel worlds away from the city's hustle. It is fantastic to know that you found your room incredibly spacious and perfect for unwinding. What truly warms our hearts is your generous feedback regarding our service. To be told that you have "never experienced better customer service anywhere in the world" and that you were made to feel like "absolute royalty" is the highest compliment we could ever receive. Our team strives daily to provide genuine, unmatched hospitality, and your recognition validates their commitment. We will ensure that Anna, Diego, and Melly receive your special thank you. They will be delighted to know that their efforts—taking the time to chat, share stories, and offer thoughtful recommendations—made your stay so memorable. We also genuinely appreciate your constructive suggestion regarding the need for more vegetarian options at the beautiful Indigo Restaurant. Your feedback is invaluable, and we will immediately review our current menu with our Executive Chef to ensure we introduce more diverse and appealing vegetarian selections to enhance the dining experience for all our guests. We are already looking forward to welcoming you back to your second home at Hotel Majapahit Surabaya. Warm regards, Kahar Salamun - GM

Wonderful experience

トリップアドバイザーの評価 5.0/5

Hamitouche M トリップアドバイザー認証口コミ

Just wonderful and amazing 😍 I can only recommend this amazing P Hotel. The staff is so welcoming and helpful ! You should all try this hotel

Dear Hamitouche M, "Wonderful and amazing" is exactly what we aim for! Thank you so much for your incredibly enthusiastic feedback. We are truly delighted to hear that you had such a wonderful experience and that you so highly recommend this amazing hotel. It’s especially rewarding to know that our staff is so welcoming and helpful—they are the heart of our service, and I will be sure to share your kind words with them. We appreciate you encouraging others to try our hotel! We look forward to welcoming you back for another wonderful stay soon. Warm regards, Kahar Salamun - GM

Close up experience to the history!

トリップアドバイザーの評価 5.0/5

Isabella P トリップアドバイザー認証口コミ

Great tour! Learned so much about the architecture and the history. I felt so close to the people of the past, I can’t believe we got to see Charlie Chaplin’s room!

Dear Isabella P, What a fantastic review! Thank you so much for sharing your "Close up experience to the history." We are absolutely thrilled that you enjoyed the journey into our heritage, learning so much about the architecture and history of the building. Our hotel prides itself on being a living piece of history, and we love that you felt so close to the people of the past. It sounds like the highlight was seeing Charlie Chaplin's room! That connection to such a major historical figure is certainly one of the most exciting parts of our legacy. We are delighted we could provide such a memorable and educational tour and stay for you. We hope to welcome you back again to discover even more of our secrets! Warm regards, Kahar Salamun - GM

Nice trip back to 1910 ongoing

トリップアドバイザーの評価 5.0/5

Hans-Peter S トリップアドバイザー認証口コミ

Extremely friendly Andini explained nicely the history of the building in very excellent English. Surprised that the original owner was from Armenia

Dear Hans-Peter S, Thank you for sharing your feedback! I am thrilled that your experience felt like a "nice trip back to 1910 ongoing." Preserving the historical atmosphere of Hotel Majapahit is our top priority. We are especially delighted that you enjoyed the historical tour and highlighted our guide, Andini. Your praise for her extremely friendly demeanor and very excellent English is wonderful to hear, and I will be sure to commend her for her efforts. We are also happy that you found the history of our original Armenian owner surprising and insightful! We look forward to welcoming you back again soon to continue your journey through our rich history. Sincerely, Kahar Salamun - GM

との提携 TripAdvisor

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料金に近い客室カテゴリーの1名様1泊の料金です (朝食、追加サービスを除く)。これは、本日 https://all.accor.com/ のウェブサイトで掲載された、今後 20 日以内の1泊分の当該宿泊施設のすべての税金 (ホテル到着時に税金（宿泊税など）が課される場合がありますが、これは現地の規制に従います。) 込みの最低公示価格に相当します。期間や予約状況により異なります。この料金は予約時にのみ保証されます。すべての予約 (海外) は、ホテルが所在する国の通貨で支払われます。予約時に確認した、ホテルが所在する国の通貨での金額のみが保証されます。お客様の通貨へ換算した場合の概算値を提示することはできますが、これは契約上のものではありません。お支払い時に、銀行から銀行手数料および/または為替手数料が請求される場合があります。