Novotel Melbourne South Wharf 4 stelle

Giudizio clienti (Valutazione ALL) 4.5/5 4.792 recensioni

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7 Convention Centre Place, 3006 SOUTH WHARF, Australia

Descrizione

I plus dell'hotel

  • Directly connected to Melbourne Convention & Exhibition Centre (MCEC)

  • Complimentary Wi-Fi in all rooms and social spaces

  • Discover South Wharf, Melbourne's new playground to meet, dine, shop & stay.

  • 24Hr Fitness Centre with the latest cardio and weight training equipment

  • Vicini punti vendita DFO con oltre 180 negozi al dettaglio

Le nostre sistemazioni

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Posizione dell'hotel

Novotel Melbourne South Wharf

7 Convention Centre Place
3006 SOUTH WHARF
Australia

Coordinate GPS:-37.825365, 144.950306

Telefono
Fax +61 3 9058 0488

Accesso e trasporti

Servizi alberghieri

Check-in dalle - Check-out fino alle

In sede
  • Parcheggio
  • Animali non ammessi
  • Ristorante
  • Centro fitness
  • Wifi
  • Aria condizionata
  • Colazione
  • Bar
  • Proprietà 100% non fumatori
  • Servizio in camera

Le recensioni dei nostri clienti

Le recensioni dei nostri clienti

Recensioni certificate al 100% lasciate da ospiti che hanno realmente soggiornato presso le nostre strutture

Per saperne di più

Valutazione ALL  4.5/5  4.792 recensioni

Giudizio TripAdvisor  4.4/5  509 recensioni

Certificato d'eccellenza 2024

Hotter than the sun

Punteggio Tripadvisor 1.0/5

Kerry M Recensione certificata TripAdvisor

Air conditioning so hot in 24/13 felt like we were in the tropics. Absolutely terrible experience given the ridiculous heat in the room. Staff noted an issue issue with the cooling but were less than helpful. Would have been better sleeping in the car parked below the hotel. Never staying here sfainy

Dear Kerry, Thank you for your feedback, and please accept our sincere apologies for the discomfort you experienced during your stay with us. We’re very sorry that the air conditioning in your room was not working properly. We understand how frustrating and uncomfortable this must have been, especially during warm weather. While our team did note the issue, it’s clear that we did not handle the situation as we should have, and for that, we truly apologize. Please be assured that we are actively working to resolve the issue with the cooling system to prevent this from happening again. Your experience is not the standard we strive to provide, and we regret that we fell short during your stay. We value your feedback and hope you’ll give us the opportunity to make it right in the future. If there’s anything further we can do to follow up on this, please don’t hesitate to reach out. Best regards, Novotel Melbourne South Wharf Team

Clean and comfortable, but fairly basic service and hotel.

Punteggio Tripadvisor 3.0/5

thetravellingmumma1 In famiglia - Recensione certificata TripAdvisor

Good value overall, but service and recognition fell short I made a last-minute booking with my children. Parking is next door at DFO, which cost $50. It’s a busy public car park for the shopping centre, so a bit tricky to manage if you’ve got young kids or a lot of luggage. Check-in was smooth enough, but the reception staff member was fairly indifferent – professional but not especially welcoming. About an hour later, she called my room to say she’d forgotten to deduct my Accor points, meaning I was overcharged and would need to go back to reception in the morning to sort a refund that would take several days to reach my card. Not ideal when travelling alone with children. The room itself was clean and comfortable, with basic amenities that were fine for the price. We slept quite well, though the air conditioning seemed to switch itself off automatically during the night. No welcome gift, upgrade, or acknowledgement of my Accor Platinum status, which was disappointing. Breakfast was decent. What really made it better was the lovely, helpful staff, one of the team went out of her way to bring me some avocado and olive oil as a vegan option as the choice otherwise was dry toast, or some salad or fruit. Limited choices otherwise, but their attitude was excellent and really lifted the experience. Overall, the stay was pretty good value, clean and comfortable, but some aspects of service and the lack of recognition for loyalty status let it down. I was intending to rebook tonight but still trying to decide.

Dear Elling, Thank you for your feedback concerning your stay with us. We appreciate you highlighting the comfort of your room and the efficiency of your initial check-in process. Our housekeeping team takes pride in maintaining high cleanliness standards, and we're pleased this contributed to your restful experience. However, we sincerely regret some aspects of your stay fell short of expectations. Please know we've shared your observations about service consistency with our front office team to reinforce our commitment to warm, attentive hospitality. Regarding climate control, we remind guests our individually adjustable systems are available 24/7 at the touch of a button. Nonetheless, we're delighted our breakfast team could enhance your mornings. Their dedication to accommodating dietary needs reflects our ongoing staff training initiatives, and we'll ensure your kind words reach them directly. We hope to be able to welcome you again. Best regards, Novotel Melbourne South Wharf Team

Great location for conference centre and DFO

Punteggio Tripadvisor 5.0/5

JimboHKM Per affari - Recensione certificata TripAdvisor

Great location if you are attending a conference, literally next door. Standard corporate fare, great views from the higher floors. Breakfasts were pretty good, coffee service a nice touch. George the concierge certainly adds value

Dear Jimbo, Thank you for positively reviewing your recent stay. We're delighted you enjoyed our prime location near Melbourne's conference facilities and retail opportunities. It's wonderful you appreciated our breakfast offerings and specialty coffee service alongside the panoramic views from our upper floors. Our team takes pride in creating memorable moments, and we're thrilled George's attentive service enhanced your stay. We hope that we have the pleasure of welcoming you back again in the future. Best regards, Novotel Melbourne South Wharf Team

How one person makes a vast difference!

Punteggio Tripadvisor 5.0/5

Conradies4 Per affari - Recensione certificata TripAdvisor

The Novotel is very well located if you are attending an event at the MCC. In fact, it is possible to enter the convention center without leaving the hotel lobby and this is very convenient. Rooms are comfortable and roomy! What made our stay even better is the service we experienced with concierge, George. Rarely does one meet such a person with character, a sense of serving and utmost pride in dealing with customers. George belongs at a 5 star hotel with this work ethic and we will not forget how we were treated! Well done, George!

Dear Conrad, We sincerely appreciate your detailed feedback about your stay with us. We are delighted that your experience at Novotel Melbourne South Wharf exceeded your expectations. Your kind words about our team member George truly warm our hearts. His dedication to guest satisfaction exemplifies the values we hold dear. The seamless access to the Melbourne Convention Centre, along with the spacious accommodations, enhances the comfort of every stay. We take immense pride in our team members who consistently deliver remarkable service, ensuring guests feel valued throughout their time with us. We look forward to welcoming you back for another memorable stay. Best wishes, Novotel Melbourne South Wharf Team

Ottimo servizio, pulizia, gentilezza

Giudizio clienti 5.0/5

Anonimo Azienda - Avvisi confermati di ALL

Posizione ottimale per un. congresso, efficienza, ottimo servizio, colazione adeguata

Gentile ospite, È un piacere ricevere feedback così positivi. È meraviglioso sapere che il Suo soggiorno presso il Novotel Melbourne South Wharf sia stato così positivo. Siamo estremamente lieti che abbia apprezzato il servizio, la pulizia, l'accoglienza del nostro staff e la nostra strategica posizione per partecipare a congressi. È per noi motivo di grande orgoglio che la colazione sia stata all'altezza delle Sue aspettative e che abbia riconosciuto l'efficienza del nostro hotel, situato proprio di fronte al DFO Shopping Centre e con accesso diretto al Melbourne Convention & Exhibition Centre, punti di forza del Novotel Melbourne South Wharf. Con la speranza di riaverla nuovamente come nostro ospite al Novotel Melbourne South Wharf, le porgiamo i nostri più cordiali saluti. Novotel Melbourne South Wharf Team

In collaborazione con TripAdvisor

Altri utenti web che hanno valutato il nostro hotel

  • 2.107 recensioni 9.2/10 Posizione
  • 2.696 recensioni 8.2/10 Camera
  • 2.559 recensioni 8.5/10 Servizio
  • 63 recensioni 5.2/10 Internet
  • 1.142 recensioni 8.8/10 Pulizia
  • 581 recensioni 6.6/10 Colazione
  • 512 recensioni 5.2/10 Rapporto qualità/prezzo
  • 427 recensioni 9/10 Atmosfera

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Prezzo a partire da, per 1 notte per 1 persona nella categoria di camera mirata al prezzo, servizi aggiuntivi esclusi, colazione esclusa. Corrisponde al prezzo pubblico più basso comprensivo di tutte le tasse (Potrebbe essere richiesto il pagamento di alcune tasse aggiuntive all'arrivo in hotel (ad esempio, la tassa di soggiorno) in base alla normativa locale vigente.) per la sistemazione in questione, trovato oggi sul sito https://all.accor.com/, per un soggiorno di una notte nei prossimi 20 giorni. Variabile a seconda del periodo e della disponibilità. Il prezzo è garantito solo al momento della prenotazione. La prenotazione (all'estero) è pagabile nella valuta del Paese in cui si trova l'hotel. È garantito solo l'importo confermato al momento della prenotazione nella valuta del Paese in cui si trova l'hotel. L'eventuale stima indicata della conversione nella valuta del cliente non ha valore contrattuale. Al momento del pagamento, la banca può addebitare al cliente costi bancari o commissioni di cambio.