Ibis Torreón 3.5 stars

Customer review rating (ALL Rating) 4.4/5 660 reviews

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Ibis Torreón - Image 1
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Carretera Torreon, San Pedro 2200, 27420 TORREON, Mexico

Description

Hotel extras

  • En la plaza Paseo Milex encuentra espacios de coworking y salas de juntas para tus reuniones.

  • Hotel like new, has TVs with streaming and free covered parking.

  • Restaurantes de sushi, carnes, pizza, comida saludable y mas, dentro de la plaza comercial.

  • Estadio de Futbol Territorio Santos Modelo a 3 minutos.

  • Habitaciones modernas con wifi, que ofrecen toda la seguridad y comodidad que necesitas.

Our accommodation(s)

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Hotel location

Ibis Torreón

Carretera Torreon, San Pedro 2200
27420 TORREON
Mexico

GPS:25.6065527, -103.399247

Telephone

Hotel services

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On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Restaurant

Variety of food such as pizzas, pastas and cuts, Amazing flavors of hot and cold fruit teas, coffee bar

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  660 reviews

TripAdvisor Rating  4.0/5  25 reviews

Customer review rating 0.5/5

Luis M. Couples - Confirmed reviews ALL

I paid twice for the same reservation. Nobody is answering my request to reimburse me my money. Hotel employee reject my payment with my credit card in the hotel front desk when i checked in. I paid with a debit card to keep my reservation.

Dear Luis M. Thank you very much for your comments about your stay at Ibis Torreón. We regret the inconvenience you experienced during check-in. However, our receptionist was right to charge your stay, as the agency you contacted to make your reservation (Webbeds) did not send us any payment to cover your stay. In this case, please contact the agency directly to request a refund. Thank you again, and we invite you to stay tuned for our offers on the official ALL.com website. Best regards Alan Pereyra - General Manager

Customer review rating 4.5/5

Carlos I. D. V. Business - Confirmed reviews ALL

Mejorar tema , atención comidas a ma habitaciones

Estimado Huésped, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Atentamente, Saludos Cordiales Alan Pereyra - Gerente General

Customer review rating 0.5/5

Vicente C. Families - Confirmed reviews ALL

I called to book a room and agreed on a tariff. They sent it via email. When I arrived at the hotel receptionist told me a higher price that the one agreed on. When I told him that, he told me I was mistaken as the amount on the system was the price with taxes and the one I received was before taxes. It made sense and me and my family were tired so I just asked him to send me the details of what I was being charged, he said he would do it, even confirmed the email, but didn’t send in the details. The next day I told from desk about the incident and they told me that I was mistaken as the amount charged is what the system shows. I found the confirmation and added the taxes. Even after taxes they had overcharged me. When I informed this no apology was issued, they just limited to ask me to forward the email and offer to follow up. They didn’t. The next day I had to send another email. Some hours later I received what I guess was a copy and paste of a return policy. No apology, no explanation, no amount. Just a list of instructions and conditioning on sending some personal documents to send the reinbushmen in 15 business days!!! I mailed back expression my inconformity with those demands. I didn’t receive any additional communication. When I was checking out with my family I was told to wait and 15-20 minutes later received the reinbushement. Again no apology was issued. I had given a 1 star review on Maps and was about to removing it, despite the process being far from ideal; when I saw a comment from the hotel scolding me for not checking that the price they charged was not the agreed priced… and no apology for having overcharged me. I can understand that system error happen. What I still don’t get is way the tried to deny it happens and when they confirmed that they made a mistake, never offered an apology. That I just don’t get.

Dear Mr. C., Thank you for contacting us again to review the situation you experienced at our establishment. We were able to verify the incident and process the refund. I apologize for the entire process you had to go through to access the refund. However, these are standard procedures that we must follow. Once again, I apologize, as our motto is to honor the benefits of our members, and given the context, I see that we lacked more attention. We hope you will give us another opportunity in the future, as we remain committed to providing service that meets your expectations, and I know we can do better. Best regards Alan Pereyra - General Manager

Customer review rating 2.0/5

Ernesto R. A. H. Families - Confirmed reviews ALL

Room too small,nearly feat in the bed with my wife, they give my reserved room to another person with the same name, and receptionist was saying that was my fault for only put mi last name and name, the form only ask that two names, and she didn't want to give me a new room with the same price until the manager come

Estimado Ernesto, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en ibis Torreón. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Ibis, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Saludos Cordiales Alan Pereyra - Gerente General

Customer review rating 5.0/5

Baldomero T. T. Business - Confirmed reviews ALL

Habitaciones limpias, sin fallas en sus accesorios

Estimado Sr Treviño, Muchas Gracias por su comentario positivo acerca de nuestro hotel! Nos alegra que Ud. haya disfrutado su estancia con nosotros y esperamos poder pronto verlo de vuelta. Vamos a extender sus felicitaciones hacia nuestro equipo y especialmente a Ama de Llaves quienes contribuyeron en hacer de su estancia , una grata experiencia. Esperamos tener su visita pronto. Atentamente, Saludos Cordiales Alan Pereyra - Gerente General

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Other web-users rate our hotel

  • 164 reviews 8.7/10 Location
  • 424 reviews 4.7/10 Room
  • 517 reviews 9/10 Service
  • 12 reviews 6.1/10 WiFi
  • 221 reviews 5.9/10 Cleanliness
  • 217 reviews 2.6/10 Comfort
  • 203 reviews 6.8/10 Food
  • 103 reviews 5.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.