Fairmont Quasar Istanbul 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.6/5 Отзывов: 1 039

Fairmont Quasar Istanbul - Image 1
Fairmont Quasar Istanbul - Image 2
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Buyukdere Caddesi No 76,, Mecidiyekoy, 34393 СТАМБУЛ, Турция

Описание

Особенности отеля

  • Gold Lounge, где гостей ждет внимательное обслуживание и потрясающие виды на Босфор.

  • Fairmont Spa treatments are inspired by local traditions, plants and herbs

  • 2,000 square meters (21,520 sq.ft.) of meeting and event space

  • Отель расположен в самом центре Стамбула, рядом с торговыми центрами Kanyon и Zorlu.

  • Современные роскошные номера с новейшими технологиями и люксы с просторным балконом

Наши номера

Расположение отеля

Fairmont Quasar Istanbul

Buyukdere Caddesi No 76,, Mecidiyekoy
34393 СТАМБУЛ
Турция

GPS:41.065599, 29.000436

Телефон
Факс +90 212 403 86 00

Доступ и транспорт

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Бассейн
  • Парковка
  • Можно с животными
  • Ресторан
  • Доступ на инвалидном кресле
  • Фитнес-центр
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Помещения для деловых встреч
  • Курение на территории отеля запрещено
  • Обслуживание в номере

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Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.6/5  Отзывов: 1 039

Рейтинг TripAdvisor  4.8/5  Отзывов: 2 102

Сертификат качества 2025

Muhittin

Примечание: Tripadvisor 5.0/5

Camper07802374873 Реальные отзывы TripAdvisor

Thank you to Muhittin for making our stay more comfy, happy and easy. He tended to our needs and make our stay amazing and we enjoyed it.

Muhittin's Contribution

Примечание: Tripadvisor 5.0/5

Shayur V Реальные отзывы TripAdvisor

It was a very comfortable stay, thanks to the hotel's cleanliness. Thank you Muhittun for keeping our rooms neat, up-to-date and clean, you made the stay even better. Muhittin was a very friendly man as well.

Good staff, not so good hotel

Примечание: Tripadvisor 2.0/5

AamirA839 Реальные отзывы TripAdvisor

First things; the staff (ex Spa) were ok and the duty managers were responsive to addressing the issues as they arose - its the only reason I am giving a neutral 5/10 rather than what should be a 1/10. The concern, at least as a customer, is why the issues arise given the cost of staying at the property and why it took so long to address them. I travel with my family to Istanbul every year and have been doing so for the last 10+ years, some years twice a year. Although this was my first stay at the Fairmont, I have experienced many similar (5*/price point) properties in Istanbul and not had anywhere near the same issues. On check in I was told that we had been 'upgraded' and assigned rooms on the 32nd floor with great views. The views were indeed great, less great was that the showers were luke warm/warm on day 1 and were cold on day 2. Complained about the issue on the morning of day 2, was told at 6pm that evening that the issue could only be resolved by us moving rooms and we had been assigned 2 rooms on floor 10. Rushing to get two room / kids packed and moved at the same time as we were trying to leave for a 7.30pm dinner reservation. Not great, a plumbing issue can happen, but why does it take all day to tell us that we have to move. so wasnt best pleased. Day 1 rooms had not been made up and were only done after calling housekeeping at around 5pm. Was told that to have the rooms made up please hang the make up rooms sign on the door handle. Did that on day 2 and rooms still not made up, called at around 5/5.30pm and was told 'sorry sir, we have had an event in the hotel and that is the reason'.. So now we have two rooms on the 10th .. views not so great but the showers are hot. return from dinner, reading in the room before bed and the lights all go out. Ask my wife if she switched them off ... no she did not ... there is a problem with the light switch. Also the air conditioning is blowing hot air. Called to say there was a problem, air conditioning was fixed, the light issue however remained intermittent, but as it was late at this point I did not have the energy to follow up further and decided to leave it for the following day. Day 3: told the duty manager about the ongoing light issue affecting one of the two rooms as we were heading out for the day. The DM said they would monitor in the background and run some sort of diagnostics. Came back to the room that evening and the lights were working and the room had also been made up. Day 4: light issue was back -they have these fancy touch pad controllers which may be the reason- for me as the issue was affecting only one of the two rooms, I just decided to live with it for the remaining 2 nights I was at the hotel. Another point to note/raise: my wife and daughter wanted to book treatments in the Spa, they got in touch and were given a whatsapp number to use. My daughter was messaging asking for details of treatments and any special offers available. The communication left my daughter quite frustrated, however the issue arose when she sent the umpteenth message and received a response saying that she had a booking (evening before the day we were checking out) and that cancellation charges were applicable upto 100% of the cost. I checked the message history on her phone and at no point was a booking confirmed; I asked her to message the number to ask them to provide evidence of the booking which was being alleged and also shared the chat history with the front desk. The front desk called the spa and they apologised that it was a 'misunderstanding'. However if the issue had not crystallised in the way that it did and my wife/daughter had decided not to have the treatments at the hotel, the first I would have found out would be when checking out (and rushing to the airport) and at that point there would have been no opportunity to have the charges reversed. The gym is very good To sum up: Good staff (ex Spa), not so good hotel. If you are 'upgraded' to a high floor on arrival, be cautious. It may well be the 'upgrade' is parking you in problem rooms until you don't complain and then they rotate you to a lower floor Don't expect your room to be made up reliably and on time Your lights may switch themselves off, not great if you using the toilet at night. Be aware when communicating with the Spa. I assume it is outsourced and you may well be on the wrong end of a 'misunderstanding' and associated cancellation charges. In conclusion: at the price point, there are many many better properties in Istanbul.

Great experience

Примечание: Tripadvisor 5.0/5

Elshan A Реальные отзывы TripAdvisor

This is my 6th or 7th stay at Fairmont Quasar and we will gladly revisit again in the future. Service and Cleanliness of the hotel is superb. During our 3 days stay restaurant manager Tanju, Burcu hostes and Emre waiter have been amazing. At our last breakfast they have organised a birthday surprise for my sister. We thank Tanju, Burcu and Emre a lot for their service and warm hospitality.

Experience at Fairmont quasar Istanbul

Примечание: Tripadvisor 5.0/5

Voyager16649738158 Реальные отзывы TripAdvisor

I had an outstanding experience thanks to Irem's exceptional service at Fairmont Quasar Istanbul. She was incredibly professional, attentive, and always went the extra mile to ensure everything was perfect. Her friendly attitude and attention to detail truly made my stay memorable. Excellent rooms and amazing breakfast are definitely a winning combination for a memorable stay. Great location, very clean and amazing atmosphere Definitely will stay again

В сотрудничестве с TripAdvisor

Другие интернет-пользователи оценили наш отель

  • 289 Отзывов 7.5/10 Расположение
  • 613 Отзывов 8.9/10 Номер
  • 1 042 Отзывов 9.2/10 Сервис
  • 16 Отзывов 3.3/10 Интернет
  • 327 Отзывов 9/10 Завтрак
  • 293 Отзывов 9.5/10 Атмосфера
  • 250 Отзывов 8/10 Еда
  • 246 Отзывов 8.1/10 Комфорт

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