Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,872 reviews

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Fairmont Austin - Image 1
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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

Our accommodation(s)

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Room 1

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,872 reviews

TripAdvisor Rating  4.7/5  6,635 reviews

Overcharged and never refunded

TripAdvisor rating 1.0/5

AmyThomsonMoody Business - TripAdvisor review

Dear AmyThomsonMoody, Thank you for taking the time to share your experience. I want to begin by sincerely apologizing for the frustration and inconvenience you encountered during and after your stay. What you’ve described does not reflect the level of service and professionalism we expect from our team, and I deeply regret that you left with such a negative impression—particularly during a stay that involved your young daughter. I’m especially sorry to hear about the unresolved billing issue and the lack of follow-up communication. We take such matters very seriously, and I understand how upsetting it must be to feel unheard. While I understand your trust in our brand has been damaged, we would appreciate the opportunity to speak with you directly to better understand the situation and work toward a resolution. If you’re open to it, please contact the Guest Experience Team at AUS.GuestExperience@Fairmont.com, and we will ensure your concerns are addressed promptly. Thank you again for your feedback, and I am truly sorry for the disappointment this has caused. Best regards, Shalton Mahosi Guest Experience Coordinator

Medical Spa Event

TripAdvisor rating 5.0/5

M C TripAdvisor review

Dear A8967WCmc, Thank you so much for sharing your wonderful feedback! We’re delighted to hear that you enjoyed the food and service during the Medical Spa event. It’s especially great to know that Taylor made such a positive impression and that Erika went above and beyond to assist your wife—her thoughtful gesture truly reflects the level of care we aim to provide. We’re also glad to hear our lobby restaurant &bar, Fulton, lived up to your expectations—it’s always a great place to start! We appreciate you choosing Fairmont Austin and look forward to welcoming you back for another 5-star experience. Best regards, Shalton Mahosi Guest Experience Coordinator

Charged fees for options not selected. Shower and bathroom poorly designed.

TripAdvisor rating 2.0/5

Gerald D TripAdvisor review

Dear 40geraldd, Thank you for taking the time to share your detailed feedback following your recent stay with us for a wedding event. I’m truly sorry to hear that your experience did not meet your expectations and that you left feeling frustrated, particularly regarding the Urban Experience Fee. I completely understand your concerns, especially when a charge feels unexpected or miscommunicated. While this fee is included in certain group blocks to provide bundled access to amenities and experiences, I apologize if that was not made clear at the time of booking or check-in. Transparency is important to us, and your comments will be reviewed with our reservations and front office teams to help us improve communication around package inclusions. I also want to sincerely thank you for your thoughtful observations about the room’s design and functionality. We recognize that comfort and accessibility can vary from guest to guest, and your insights regarding the bathroom layout, shower fixture, bedding, and mirror height are extremely valuable. I’ve shared your feedback with our operations and housekeeping teams to inform future updates and adjustments. Thank you again for your honest feedback. Best regards, Shalton Mahosi Guest Experience Coordinator

A Wonderful Experience!

TripAdvisor rating 5.0/5

JenniferL5229 Business - TripAdvisor review

Dear JenniferL5229, Thank you for your thoughtful and glowing review. We are delighted to hear that your five-night business stay at the Fairmont Austin exceeded your expectations. It brings us great joy to know you found the accommodations, service, and dining experiences, particularly at Fulton, to be of such high caliber. Your kind words regarding our team and your experience mean the world to us, and we are especially pleased that the views and in-room dining added to the pleasure of your visit. We very much look forward to welcoming you back on your next trip to Austin. Best regards, Shalton Mahosi Guest Experience Coordinator

Sometimes it's about how you recover

TripAdvisor rating 4.0/5

MikTweet Business - TripAdvisor review

Dear MikTweet, Thank you for taking the time to share such a thoughtful and comprehensive review of your recent stay with us. While we deeply regret the initial challenges you experienced—particularly the room allocation, service delays, and maintenance concerns—we are sincerely grateful for your patience and understanding throughout. Your graciousness in recognizing our team’s efforts to recover the situation, especially those of our Royal Service Supervisor, Sherlynn, is truly appreciated. We will be sure to pass along your kind words, which will no doubt encourage our colleagues in their continued commitment to guest satisfaction. At Fairmont, we understand that luxury is not just about perfection, but also about how gracefully and sincerely we respond when something goes awry. Your feedback serves as both a testament and a reminder of the importance of that principle. We are pleased to know that our recovery efforts restored your trust and contributed positively to your overall experience. It was a privilege to host you, and we hope to welcome you back in the future for a seamless and exceptional stay from start to finish. Best regards, Shalton Mahosi Guest Experience Coordinator

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Other web-users rate our hotel

  • 1,192 reviews 8.5/10 Location
  • 2,402 reviews 8.3/10 Room
  • 2,898 reviews 8.6/10 Service
  • 147 reviews 5.4/10 WiFi
  • 1,051 reviews 7.8/10 Amenities
  • 903 reviews 8.3/10 Cleanliness
  • 823 reviews 9/10 Vibe
  • 756 reviews 7.2/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.