Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,603 reviews

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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,603 reviews

TripAdvisor Rating  4.7/5  6,833 reviews

Nice hotel, AWFUL WIFI

TripAdvisor rating 4.0/5

ava s Business - TripAdvisor review

Hotel is nice and well maintained with good amenities. HOWEVER, the wifi barely works! This is unacceptable for a hotel of this size that hosts large gatherings and conferences. I joined a Zoom call and got kicked off 4 times in 15 minutes. This makes working impossible. There were several times when I could not even get my email to load. This needs to be fixed!

Dear ava s, Thank you for taking the time to share your feedback. While we’re pleased to hear that you found our hotel well maintained and enjoyed the amenities, we sincerely apologize for the frustration and disruption caused by the WIFI performance during your stay. Reliable connectivity is essential, especially for guests traveling for conferences and business, and the experience you described is unacceptable. We understand how disruptive it is to be disconnected during a Zoom call and to have difficulty completing basic work tasks such as loading email. Please know that your comments have been shared with our IT leadership teams for immediate review and follow-up, as improving WIFI reliability and speed is a critical priority. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a far more seamless experience. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 4.0/5

Jeff K. Business - Confirmed reviews ALL

Hotel is in a nicer location. Very friendly, welcoming staff. Lobby & on-site restaurants are beautiful and food was great. Hotel room, halls and decor were very dates. Our room had stained, threadbare carpets. Old furniture. Bad smell. Bed was comfortable with amazing views.

Dear Valued Guest, Thank you for sharing your thoughtful feedback. We are delighted to know you enjoyed our welcoming team, beautiful lobby, on-site dining, and the comfort of your room with its exceptional views. At the same time, we sincerely regret that aspects of the room décor and condition did not meet your expectations. Your observations regarding the carpets, furniture, and overall freshness of the room are invaluable, and we will review them carefully to ensure improvements are made for a more refined and seamless guest experience. We hope to have the pleasure of welcoming you back to Fairmont Austin, where we look forward to providing an elevated stay that reflects the standards you deserve. Kind regards, Shalton Mahosi Guest Experience

Customer review rating 4.0/5

Charly K. Business - Confirmed reviews ALL

Great staff, amenities and rooms. Some of the worst WiFi our team has every experienced at a hotel.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are delighted to know that you enjoyed our attentive staff, thoughtful amenities, and comfortable rooms. At the same time, we sincerely apologize for the inconvenience you experienced with the WiFi. Your comments are invaluable, and we will review this concern to ensure a more seamless and reliable experience for our future guests. We hope to welcome you back to Fairmont Austin, where we look forward to providing an exceptional and uninterrupted stay. Kind regards, Shalton Mahosi Guest Experience

Customer review rating 2.0/5

Vincent B. Business - Confirmed reviews ALL

Whenever the AC in my room kicked on, it sounded like the door was being opened. Needless to say, I did not sleep well the entire stay. Also, one of the outlets did not appear to work and my phone did not charge overnight. Also, the WiFi was horrible everywhere in the hotel - room, common spaces, etc. We had separate WiFi for a conference and that was not very good. So while the hotel has an amazing appearance and the rooms are pretty updated, it was not a comfortable stay at all.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Austin. We sincerely apologize for the discomfort you experienced due to the AC noise and non-functional outlet. Regarding the WiFi, we offer different options including standard WiFi and our loyalty program WiFi, which provides higher speeds. Signing up for our loyalty program is completely complimentary and would allow you to enjoy enhanced connectivity during your stays. While we are pleased to hear that you appreciated the appearance and updates of our property, we regret that the small details impacted your overall comfort. Your comments have been shared with the appropriate teams to ensure these matters are addressed promptly. We would welcome the opportunity to discuss your experience further and work towards restoring your confidence in our service. Please feel free to reach out to us directly at AU… Best regards, Shalton Mahosi Guest Experience

Customer review rating 5.0/5

Goutham S. Families - Confirmed reviews ALL

Warm and courteous staff. Clean and comfortable rooms with good views and great restaurants to dine in. The location was perfect.

Dear Valued Guest, Thank you for your perfect rating and for sharing such gracious feedback. We are delighted to know that you found your stay simply lovely and that our warm, courteous team, comfortable accommodations, scenic views, dining experiences, and prime location all contributed to an enjoyable visit. Your kind words truly mean a great deal to our team, and we are grateful for the opportunity to have welcomed you. We look forward to the pleasure of hosting you again and creating another memorable experience at Fairmont Austin. Best regards, Shalton Mahosi Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,157 reviews 8.6/10 Location
  • 2,568 reviews 8.1/10 Room
  • 3,140 reviews 8.7/10 Service
  • 149 reviews 4.5/10 WiFi
  • 1,189 reviews 7.5/10 Amenities
  • 936 reviews 8.3/10 Cleanliness
  • 860 reviews 9.1/10 Vibe
  • 824 reviews 6.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.