Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,598 reviews

Best price
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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,598 reviews

TripAdvisor Rating  4.7/5  6,833 reviews

Nice hotel, AWFUL WIFI

TripAdvisor rating 4.0/5

ava s Business - TripAdvisor review

Hotel is nice and well maintained with good amenities. HOWEVER, the wifi barely works! This is unacceptable for a hotel of this size that hosts large gatherings and conferences. I joined a Zoom call and got kicked off 4 times in 15 minutes. This makes working impossible. There were several times when I could not even get my email to load. This needs to be fixed!

Dear ava s, Thank you for taking the time to share your feedback. While we’re pleased to hear that you found our hotel well maintained and enjoyed the amenities, we sincerely apologize for the frustration and disruption caused by the WIFI performance during your stay. Reliable connectivity is essential, especially for guests traveling for conferences and business, and the experience you described is unacceptable. We understand how disruptive it is to be disconnected during a Zoom call and to have difficulty completing basic work tasks such as loading email. Please know that your comments have been shared with our IT leadership teams for immediate review and follow-up, as improving WIFI reliability and speed is a critical priority. Thank you again for bringing this to our attention. We hope to have the opportunity to welcome you back and provide a far more seamless experience. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 2.0/5

Vincent B. Business - Confirmed reviews ALL

Whenever the AC in my room kicked on, it sounded like the door was being opened. Needless to say, I did not sleep well the entire stay. Also, one of the outlets did not appear to work and my phone did not charge overnight. Also, the WiFi was horrible everywhere in the hotel - room, common spaces, etc. We had separate WiFi for a conference and that was not very good. So while the hotel has an amazing appearance and the rooms are pretty updated, it was not a comfortable stay at all.

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Austin. We sincerely apologize for the discomfort you experienced due to the AC noise and non-functional outlet. Regarding the WiFi, we offer different options including standard WiFi and our loyalty program WiFi, which provides higher speeds. Signing up for our loyalty program is completely complimentary and would allow you to enjoy enhanced connectivity during your stays. While we are pleased to hear that you appreciated the appearance and updates of our property, we regret that the small details impacted your overall comfort. Your comments have been shared with the appropriate teams to ensure these matters are addressed promptly. We would welcome the opportunity to discuss your experience further and work towards restoring your confidence in our service. Please feel free to reach out to us directly at AU… Best regards, Shalton Mahosi Guest Experience

Customer review rating 5.0/5

Goutham S. Families - Confirmed reviews ALL

Warm and courteous staff. Clean and comfortable rooms with good views and great restaurants to dine in. The location was perfect.

Dear Valued Guest, Thank you for your perfect rating and for sharing such gracious feedback. We are delighted to know that you found your stay simply lovely and that our warm, courteous team, comfortable accommodations, scenic views, dining experiences, and prime location all contributed to an enjoyable visit. Your kind words truly mean a great deal to our team, and we are grateful for the opportunity to have welcomed you. We look forward to the pleasure of hosting you again and creating another memorable experience at Fairmont Austin. Best regards, Shalton Mahosi Guest Experience

Customer review rating 5.0/5

Clint R. Couples - Confirmed reviews ALL

We had a wonderful stay at this truly beautiful hotel. Every detail from the elegant surroundings to the welcoming atmosphere made the experience feel special. It was the perfect place to relax, unwind, and enjoy the moment, leaving us with memories we’ll genuinely treasure.

Dear Valued Guest, Thank you for your kind words and perfect rating. We are thrilled to know that your stay at Fairmont Austin felt truly special, from the elegance of our surroundings to the warm and welcoming atmosphere. It is wonderful to hear that you were able to relax, unwind, and create cherished memories during your visit. We look forward to welcoming you back and providing another memorable experience in the future. Best regards, Shalton Mahosi Guest Experience

Customer review rating 5.0/5

Landi S. Families - Confirmed reviews ALL

From the moment I walked through the beautiful doors after being in Austin for a staycation. I thought I was in another city like Paris, NY or Vegas. Although I traveled several times to Austin having lived in Houston for 20 years and being originally from Chicago, I had not experienced Austin in this way. Not this level of luxury and Class and sophistication checking in was amazing. Jack (I believe was his name was) took great care of me as he was working the New Year’s Eve shift. He was pleasant. He was efficient, but more than anything. He nailed it in terms of placing me into a high-floor room well before the clock struck 12. He also made sure that I knew all the features of the hotel and the happenings that were going on and I enjoyed the bar experience a little bit that evening, but even more so the next day just overall 10 out of 10.

Dear Valued Guest, Thank you for sharing such a beautifully detailed and glowing review of your stay with us. We are truly honored to have been part of your Austin staycation and delighted to know that from the moment you arrived, the experience felt transportive, refined, and memorable. It is especially wonderful to hear that your arrival and check-in set the tone for your visit. Jack, who wanted to ensure your New Year’s Eve stay was nothing short of exceptional, will be sincerely recognized for his attentiveness, efficiency, and thoughtful placement of your high-floor room ahead of the midnight celebrations. We are pleased he was able to highlight the features of the hotel and upcoming festivities, allowing you to fully enjoy both the bar experience and the overall atmosphere. Your kind words regarding the level of luxury, class, and sophistication you experienced mean a great deal to our entire team. Creating moments that surprise and delight our guests is at the heart of what we do, and we are thrilled that your visit was a perfect 10 out of 10. We look forward to welcoming you back for another remarkable stay at Fairmont Austin. Best regards, Shalton Mahosi Guest Experience

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Other web-users rate our hotel

  • 1,157 reviews 8.6/10 Location
  • 2,568 reviews 8.1/10 Room
  • 3,140 reviews 8.7/10 Service
  • 149 reviews 4.5/10 WiFi
  • 1,189 reviews 7.5/10 Amenities
  • 936 reviews 8.3/10 Cleanliness
  • 860 reviews 9.1/10 Vibe
  • 824 reviews 6.8/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.