Fairmont Austin 4 stars

Dear Valued Guest, Thank you for taking the time to share your thoughtful feedback regarding your recent experience with our Accor Live Limitless membership program. We truly appreciate your candid observations and loyalty to Fairmont over the years. We are sorry to learn that the Club Level experience did not meet the elevated expectations we strive to uphold. Your comments regarding the reduced hours, more limited food offerings, and the absence of complimentary drink tickets have been noted with great care. We understand that the value proposition of the Club Level is integral to the overall experience, and we regret that it no longer felt commensurate with the investment. Please rest assured that your feedback has been shared with our leadership team for careful review as we continuously evaluate and refine our offerings to ensure they reflect the luxury and distinction our guests deserve. We sincerely hope to have the opportunity to welcome you back and provide a stay that reaffirms your confidence in the Fairmont experience. Warmest regards, Guest Experience Fairmont Austin

Dear Valued Guest, Thank you for your absolutely wonderful review. We are truly delighted to hear that your first stay at Fairmont left such a magical impression. It is our greatest honor to create enchanting experiences for our guests, and knowing that we succeeded in making your visit truly special means the world to us. From the moment you step through our doors, we strive to craft a stay that feels both effortlessly luxurious and warmly memorable, and your words affirm that we achieved just that. We look forward to welcoming you back for many more unforgettable stays. Should your travels bring you to Austin again, please do not hesitate to reach out so that we may personally ensure every detail of your visit is nothing short of extraordinary. Warmest regards, Guest Experience Fairmont Austin

Dear Valued Guest, Thank you for sharing your honest feedback regarding your recent stay. I am truly sorry to learn that your experience did not meet the expectations you rightfully hold for Fairmont Austin. It is wonderful to hear that our common areas and front desk team made a positive impression, as delivering warm, attentive service from the moment you arrive is something we take great pride in. However, I deeply regret that the condition of your room and the conference dining experience fell short of the standard we aim to provide. The shower drainage issue you encountered is certainly not acceptable, and I am especially disappointed that your maintenance request was not resolved promptly. This has been shared with our engineering leadership to ensure follow-through is prioritized for every guest concern. Please rest assured that this will be addressed directly. Regarding the conference food and service, your feedback is invaluable. We work closely with our culinary and events teams to deliver exceptional experiences for our guests, and I am sorry we missed the mark during your visit. Your comments will be shared with the appropriate teams for review and improvement. We would welcome the opportunity to restore your faith in Fairmont Austin should your travels bring you back to the area. Please do not hesitate to reach out to me directly prior to your next visit so that I may personally oversee every detail of your stay. Warmest regards, Guest Experience Fairmont Austin

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are pleased to hear that you found the hotel to your liking, though we sincerely regret that certain aspects of your experience fell short of the exceptional standard we strive to provide. We appreciate you bringing the limited vegan dining options to our attention. Please know that our culinary team is more than capable of accommodating plant-based preferences, and we would have been delighted to arrange customized vegan selections for you upon request. We will certainly use your feedback to ensure our menu offerings are more clearly communicated moving forward. We also apologize for the inconvenience caused by the television remote in both of your rooms. This is certainly not the seamless experience we wish for our guests, and we will be addressing this with our engineering team to prevent future occurrences. We hope to have the opportunity to welcome you back and provide a flawless experience that truly reflects the warmth and excellence of Fairmont Austin. Warmest regards, Guest Experience Fairmont Austin

Dear Valued Guest, Thank you for taking the time to share your kind feedback. We are delighted to hear that you enjoyed your stay at Fairmont Austin and found our property lovely and our team professional. We are especially pleased that our team was able to locate and return your jacket following your breakfast. We understand how reassuring it must have been to have such an important personal item recovered, and we are grateful for the opportunity to assist. Thank you again for choosing Fairmont Austin. We are delighted to hear that you plan to return, and we look forward to welcoming you back for another exceptional stay. Kind regards, Guest Experience Fairmont Austin