Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,547 reviews

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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,547 reviews

TripAdvisor Rating  4.7/5  6,835 reviews

Favorite new place to stay

TripAdvisor rating 5.0/5

jenp20262026 Couples - TripAdvisor review

Fairmont Austin is our new fave getaway! The staff is caring, responsive, and attentive. Good Things cafe has the best desserts and the spa is delightful!

Dear Valued Guest, Thank you for sharing such a wonderful review. We are truly honored to know that Fairmont Austin has become your new favorite getaway. It is a pleasure to hear that our caring, responsive, and attentive team made a lasting impression, and that you enjoyed the desserts at Good Things as well as your time at the spa. Your kind words will be proudly shared with our colleagues. We look forward to welcoming you back to Fairmont Austin for many more delightful escapes. Kind regards, Shalton Mahosi Guest Experience

Top notch service!

TripAdvisor rating 5.0/5

Mae1118 Business - TripAdvisor review

The staff and experience at Fairmont Austin were incredible. Each interaction was warm, personal, and professional. The room was impeccably clean, and all of my accommodation requests were met with speed and enthusiasm. I have happily shared my positive experience with others and recommended your hotel for future stays!

Dear Valued Guest, Thank you for sharing such a wonderful review. We are truly delighted to know that your experience at Fairmont Austin was defined by top-notch service and that each interaction felt warm, personal, and professional. It is especially gratifying to hear that your room was impeccably clean and that your accommodation requests were handled with both speed and enthusiasm. We sincerely appreciate your recommendation and are honored that you have shared your positive experience with others. We look forward to welcoming you back to Fairmont Austin for another exceptional stay. Kind regards, Shalton Mahosi Guest Experience

Customer review rating 5.0/5

Danila A. Couples - Confirmed reviews ALL

We flew to Austin to celebrate my birthday with my pregnant wife and our friends. We even consulted ChatGPT about the best hotels in the city, and it shortlisted three options. Fairmont won because of the price and availability (we were traveling with several couples). When we arrived, a very pleasant lady at the front desk checked us into our room. Unfortunately, the room smelled strongly of old, dirty carpet. We went back downstairs, and they immediately changed our room without any questions. That was very professional. The next morning — on my actual birthday — we were woken up at 7 a.m. by extremely loud construction noise. It was so loud that we thought it was happening in the room above us. We couldn’t sleep at all. At that moment, it felt like our vacation was ruined, and we were quite upset that no one had warned us about this. However, I really want to give credit to your team. They handled everything with a smile, moved us to another (even better) room, and gave us the personal phone number of a manager. It genuinely felt like they cared. At checkout, there was another small issue — we were charged for wine we never took from the minibar, and our spa credit wasn’t applied. But everything was fixed immediately, no arguments, no need to prove anything. Besides that, the staff left a great impression everywhere: Garrison restaurant — outstanding service and excellent food. The waiter appeared exactly when needed, the complimentary appetizer was perfectly timed, and vodka with caviar is a great addition to the menu. The Spa — very customer-oriented people. They calmly and kindly answered a lot of questions I had. If I had to suggest anything: I’d make the cold plunge a bit cooler and the kettle in the lounge area a bit quieter — but overall the experience was very positive. GOOD THINGS café — extremely friendly and smiling girls working both at the register and in the service area. In the end, all people and all businesses make mistakes. But in my opinion, what truly matters is how they react to those mistakes. And I want to give credit to your system and your people — you handle this exceptionally well. I will definitely recommend you. You are wonderful. Thank you for keeping the true spirit of service alive in the U.S. We are from Miami, and honestly, we really miss this level of care and attention to guests there.

Dear Valued Guest, Thank you for taking the time to share such a thoughtful and heartfelt review. We are truly honored that you chose Fairmont Austin to celebrate such a meaningful occasion, your birthday, while traveling with your wife and friends. It is especially gratifying to know that, despite a few challenges along the way, our team’s care and responsiveness left a lasting positive impression. While we sincerely regret the initial room concern and the unexpected construction noise that disrupted your morning, we are grateful for your understanding and for allowing our team the opportunity to make things right. Your kind recognition of our colleagues’ professionalism, warmth, and genuine desire to care for you—from the Front Desk to our leadership team—means a great deal to us and will be proudly shared. We are delighted to hear that your experiences at Garrison, the Spa, and Good Things were highlights of your stay. Your detailed observations and thoughtful suggestions are sincerely appreciated, as they help us continue refining and elevating the guest experience. Most of all, thank you for recognizing the spirit of service that our team strives to uphold each day. Knowing that you felt truly cared for and that you would recommend us so highly is the greatest compliment we could receive. We very much look forward to welcoming you back from Miami and creating even more memorable moments for you in the future. Kind regards, Shalton Mahosi Guest Experience

Customer review rating 5.0/5

Iulian G. M. Families - Confirmed reviews ALL

Overall, we had an incredible stay that exceeded our expectations. Checkin process was smooth and Sarah delivered a great, warm welcome. We very much appreciated that she took the time to help us discover Austin, as it was our first time visiting. Colin was also a superstar. We loved every interaction and his genuine commitment to hospitality. His recommendations for dining were spot on and made our visit to Austin, a memorable one. The room was beautifuly appointed but that could be said about the entire hotel. We would like to thank the whole staff and the GM for assembling and empowering the team. The effort definitely is reflected by the service.

Dear Valued Guest, Thank you for sharing such a wonderful and thoughtful review. We are truly delighted to know that your stay exceeded expectations and that your first visit to Austin was made memorable through the care and dedication of our team. It is especially gratifying to hear that Sarah provided a warm and seamless welcome, and that Colin’s genuine passion for hospitality and spot-on dining recommendations enhanced your experience. Your kind recognition of both colleagues will be proudly shared. We are also pleased to know that you found your room beautifully appointed and that the overall design and atmosphere of the hotel left a lasting impression. Your generous acknowledgment of our leadership and team is deeply appreciated, as it is a reflection of the service culture we strive to uphold each day. We look forward to welcoming you back to Fairmont Austin and continuing to create exceptional experiences for you in the future. Kind regards, Shalton Mahosi Guest Experience

Customer review rating 1.0/5

Nancy G. Business - Confirmed reviews ALL

Terrible experience as a meeting planner i was very frustrated with the in room internet. i was moved to other rooms only to have the internet fail. i had several deadlines i need to finalized and had to leave my room to go to meeting room level to do work late at night. took forever to get it fixed only to go down again.

Dear Valued Guest, Thank you for taking the time to share your feedback. We sincerely apologize for the challenges you experienced with the in-room internet during your stay. We understand how critical reliable connectivity is, especially for meeting planners managing important deadlines, and we regret the frustration and inconvenience this caused. Your comments are very important to us, and we would welcome the opportunity to connect with you directly to discuss your experience further and understand how we may improve. Should you be willing, we encourage you to reach out to us at AU… We hope to have the opportunity to restore your confidence and provide the seamless and productive stay you deserved. Kind regards, Shalton Mahosi Guest Experience

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Other web-users rate our hotel

  • 1,151 reviews 8.6/10 Location
  • 2,559 reviews 8.2/10 Room
  • 3,141 reviews 8.7/10 Service
  • 149 reviews 4.6/10 WiFi
  • 937 reviews 8.2/10 Cleanliness
  • 856 reviews 9.1/10 Vibe
  • 818 reviews 6.9/10 Comfort
  • 809 reviews 7.3/10 Food

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