Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,048 reviews

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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,048 reviews

Customer review rating 5.0/5

Donnell W. Couples - Confirmed reviews ALL

Overall, we had a very pleasant stay at Fairmont Gold. The Gold Lounge really made our trip more enjoyable. Having access to breakfast, snacks throughout the day, drinks, evening canapés, and desserts before the lounge closed added a lot of value to the experience. The lounge hours, from 7:30 a.m. to 9:00 p.m., were also very convenient, and in general, we really appreciated that part of the stay. The main issue we experienced was that some of the lounge and property rules were not clearly communicated until after we had unknowingly crossed a line. For example, we learned that outside food is not allowed in the Gold Lounge, even if the food is leftovers from one of the hotel’s own restaurants. I understand there may be food service rules, health code concerns, or other reasons for this policy. That is reasonable. But it would have been much better to have that communicated clearly at check-in or in a short printed note: “While you’re staying with us, please be mindful that outside food is not permitted in the lounge.” After that, the Gold Lounge attendant kindly suggested that we go down to the seventh floor, where there was open space to eat. We did that, but then decided we would rather sit outside. Once we went into the pool area, we were told that outside food was not allowed there either because the pool area is connected to the restaurant. Again, I understand that there may be a legitimate policy behind that. But there were no clear signs, and no one had explained it ahead of time. The result was that we felt singled out and embarrassed for breaking rules we did not know existed. That is the part that affected the stay. The staff were put in the awkward position of having to correct guests, and we were put in the awkward position of feeling like we had done something wrong when we had simply not been informed. What’s unfortunate is that this became the thing I am communicating in my feedback. I could be focusing entirely on how good the breakfast was, how helpful the staff were, or how much we enjoyed the Gold Lounge. Instead, the part that stands out is that we were embarrassed during our stay in a way that felt unnecessary and avoidable. Fairmont Gold is a premium experience, and we did enjoy much of it. But clearer communication about lounge and pool-area rules would go a long way toward preserving the level of hospitality and ease that guests are paying for.

Dear Valued Guest, Thank you for taking the time to share such thoughtful and detailed feedback regarding your recent Fairmont Gold experience. We are pleased to hear that you enjoyed many aspects of your stay, particularly the value, convenience, and offerings available through the Fairmont Gold Lounge. It is wonderful to know that the breakfast service, refreshments, and overall atmosphere contributed positively to your visit. At the same time, we sincerely regret the discomfort and embarrassment you experienced regarding the food policies within the lounge and pool areas. While these guidelines are in place for operational and food service reasons, we fully understand your perspective that clearer communication in advance could have prevented the awkward interactions you encountered. Your comments regarding the importance of proactively explaining these policies at check-in or through more visible communication are both fair and valuable. Most importantly, we are sorry that this situation detracted from what was otherwise an enjoyable stay. Creating an effortless and welcoming experience is at the heart of Fairmont Gold hospitality, and we regret that this moment left you feeling uncomfortable rather than cared for. Please know your feedback has been shared with our leadership teams for review as we continually look for ways to improve the guest experience and ensure expectations are communicated with greater clarity and consideration. We truly appreciate your candid and constructive feedback and hope to have the opportunity to welcome you back to Fairmont Austin for a more seamless and exceptional stay in the future. Kind regards, Guest Experience Fairmont Austin

Customer review rating 4.0/5

Andrea M. Business - Confirmed reviews ALL

The hotel is in a great location in the city! Though this was my first time in Austin, I felt like I was in prime location to many local shops, restaurants and activities for me and my attendees. Negative was the construction of the convention center, however, I can image that once that is rebuilt it will make the location of the hotel even more desirable. The convention staff where beyond friendly and accommodating, especially the staff handling our beverage service everyday in our staff head quarters space, everyone always had a smile and would do anything they could to assist us. Sarah the conventions manager was always right on top of any request! My hotel room, located on the 9th floor, was nice but smelled musty the entire stay, I had hoped that would go away but it never did. Also our team really liked the eco incentive with the $10 credit, but it was very confusing and not everyone received the slip in their room upon arrival. When a few of us asked questions to staff around the hotel we all received different answers on how to us the credit and what it could be used towards, which also made it more confusing. Its a wonderful idea! We just felt it lacked clarity. Palm Court was a beautiful space for our event, so happy you added the string lights. great touch. The cafe was great, loved the coffee and bakery items.

Dear Valued Guest, Thank you for taking the time to share such thoughtful and detailed feedback regarding your recent stay and event experience at Fairmont Austin. We are delighted to hear that our location, meeting spaces, and attentive convention team helped create a successful and enjoyable visit for both you and your attendees. It is especially rewarding to know that our beverage service team and Sarah provided such friendly, accommodating, and attentive support throughout your event. Your kind recognition will certainly be shared with them, as we know it will mean a great deal. We are also pleased that you enjoyed Palm Court, the café offerings, and the enhanced ambiance created by the string lighting. At the same time, we sincerely appreciate your constructive comments regarding the musty odor in your guest room and the confusion surrounding the eco-incentive credit program. Please accept our apologies for the inconvenience and inconsistency you experienced. Your feedback regarding the need for clearer communication and improved guest guidance has been shared with our leadership teams for review and follow-up. We truly value your insights, as they help us continue refining the guest experience. It was a pleasure hosting you and your attendees, and we look forward to welcoming you back to Fairmont Austin again in the future. Kind regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

Lodia L. Families - Confirmed reviews ALL

We loved our stay. We were super happy with how nice and helpful the staff were. We used the bikes and rode around the lake. This made our trip! The pool was great for our son.

Dear Valued Guest, Thank you for sharing such wonderful feedback regarding your recent stay at Fairmont Austin. We are delighted to hear that our team’s warm and helpful service contributed to such an enjoyable experience for your family. It is especially wonderful to know that using the bikes and riding around the lake became such a memorable part of your trip, and that your son enjoyed the pool experience as well. We truly appreciate your kind comments and look forward to welcoming you and your family back to Fairmont Austin again soon. Kind regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

Franklin J. Couples - Confirmed reviews ALL

Everyone that I came in contact with at the hotel was professional and kind thank you.

Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Fairmont Austin. We are delighted to hear that you experienced exceptional and accommodating service throughout your visit. It is especially rewarding to know that every interaction with our team reflected the professionalism and kindness we strive to provide each guest. Your thoughtful comments are truly appreciated. We look forward to welcoming you back to Fairmont Austin again soon. Kind regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

Desiree F. Couples - Confirmed reviews ALL

Well located, especially since we ran the triathlon, food was great, service was great as well.

Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Fairmont Austin. We are delighted to hear that our location was convenient for your triathlon experience and that you enjoyed both the culinary offerings and the attentive service provided by our team. Congratulations on participating in the event, and we truly appreciate you choosing to stay with us during such an exciting occasion. We look forward to welcoming you back to Fairmont Austin again soon. Kind regards, Guest Experience Fairmont Austin

Other web-users rate our hotel

  • 1,045 reviews 8.5/10 Location
  • 2,430 reviews 8.2/10 Room
  • 3,122 reviews 8.9/10 Service
  • 127 reviews 4.9/10 WiFi
  • 1,137 reviews 7.6/10 Amenities
  • 882 reviews 8.3/10 Cleanliness
  • 833 reviews 9.2/10 Vibe
  • 769 reviews 7.4/10 Food

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