Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,015 reviews

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Fairmont Austin - Image 1
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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

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Room 1

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  5,015 reviews

Customer review rating 5.0/5

Lorrie B. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your perfect rating and for choosing Fairmont Austin during the GTC Arrive event. We are delighted to hear that our convenient downtown location enhanced your experience and that our team helped make your stay outstanding. Hosting guests attending major events and conferences is always a privilege, and it is wonderful to know that we exceeded your expectations throughout your visit. Your kind words mean a great deal to our team, and we truly appreciate you taking the time to share your feedback. We hope to have the pleasure of welcoming you back to Fairmont Austin on your next trip to Austin. Warm regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

Lourdes N. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your perfect rating and for your continued loyalty to Fairmont Austin. We are delighted to hear that our convenient location and comfortable accommodations continue to be highlights of your stays. It is especially rewarding to know that your room was ready upon your early arrival and that our front desk team went above and beyond to assist you with a personal request. Small gestures and thoughtful service are what we strive for, and we are pleased that the dental kit was delivered promptly and helped make your stay even more comfortable. Your kind recognition of our attentive team means a great deal to us. We will be sure to share your compliments with our colleagues, who take great pride in creating memorable experiences for our guests. Thank you again for your thoughtful feedback. We look forward to welcoming you back to Fairmont Austin for many more exceptional stays. Warm regards, Guest Experience Fairmont Austin

Customer review rating 1.5/5

Vinita B. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your feedback. While I am pleased to hear that you found your room comfortable and well-appointed, I am truly sorry that several aspects of your stay fell short of the luxury experience you expected. I would like to provide a bit of clarification regarding some of the amenities mentioned. Based on your reservation and room category, slippers and fresh milk are available upon request, and our team would have been delighted to provide these items during your stay. Additionally, our stayover housekeeping service is available daily between 9:00 a.m. and 5:00 p.m. Should you have a preferred service time during a future visit, we would be happy to accommodate your request whenever possible. That said, I sincerely regret the inconvenience you experienced regarding the condition of the towels, the television remote, and the delays in both housekeeping and service response times. We understand that these details play an important role in creating a seamless and elevated guest experience. Your comments have been shared with our Housekeeping and Guest Services teams for review, as we are continually seeking opportunities to improve both our accommodations and service delivery. We greatly appreciate your candid feedback, as it helps us identify areas where we can better align our guest experience with the standards we strive to uphold. Thank you again for taking the time to provide your observations. We hope to have the opportunity to welcome you back in the future and provide a stay that more fully reflects the level of service and hospitality our guests expect. Should you have any additional questions or concerns, please do not hesitate to reach out to our Director of Loyalty & Guest Experience, Jonathan Delgado, at Jo… He would be pleased to further assist you. Warm regards, Guest Experience Fairmont Austin

Customer review rating 4.5/5

Florence H. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your wonderful review and for choosing Fairmont Austin. We are delighted to hear that you had a great experience and found our hotel to be an excellent venue for your conference. Our team takes great pride in providing exceptional service, comfortable accommodations, and versatile event spaces that help create successful and memorable gatherings. We truly appreciate your feedback and are pleased that your stay was such a positive one. We look forward to welcoming you back to Fairmont Austin for another conference or leisure stay in the future. Warm regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

Irma C. M. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your perfect rating and for sharing your feedback. We are delighted to hear that you had a comfortable stay and an excellent experience at Fairmont Austin. Creating memorable experiences and providing exceptional hospitality are our highest priorities, and it is wonderful to know that we delivered on both during your visit. We truly appreciate your kind words and look forward to welcoming you back for another exceptional stay in the near future. Warm regards, Guest Experience Fairmont Austin

Other web-users rate our hotel

  • 1,039 reviews 8.5/10 Location
  • 2,419 reviews 8.1/10 Room
  • 3,153 reviews 8.9/10 Service
  • 127 reviews 5.1/10 WiFi
  • 1,134 reviews 7.4/10 Amenities
  • 869 reviews 8.3/10 Cleanliness
  • 829 reviews 9/10 Vibe
  • 544 reviews 7.9/10 Pool

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