Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,514 reviews

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101 Red River Street, 78701 AUSTIN, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 AUSTIN
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,514 reviews

TripAdvisor Rating  4.5/5  6,419 reviews

Party Hotel

TripAdvisor rating 3.0/5

Salvatore2013T TripAdvisor review

I stayed at the Austin Fairmont on business the room is very commutable and clean. However one night there was a party in the room next door at 1 am I called the front desk and got VM. I put a pillow over my head and tried to sleep as I had to wake at 6am for work. Around 4 am I was waken by a drunk guy banging on my door. I called downstairs again and got security but by the time they came up there was no party of drunk guy. They did not contact me or the room next door. It seem as though they just wanted to sweep it under the rug

Beautiful comfortable rooms and friendly staff

TripAdvisor rating 5.0/5

amT4408LZ Families - TripAdvisor review

This hotel is beautiful and clean. The rooms are stunning and comfortable. The staff is super friendly and helpful. They were very welcoming to our kids and had some surprises for them brought to our room.

too bad the pool was over crowded with non hotel guests

TripAdvisor rating 4.0/5

shm698 Families - TripAdvisor review

I’d give 5 but… They sell “resort passes” to non hotel guests = pool was always over crowded -and we could not access the pool at all for 2 days of our 4 day stay. Service at the pool was also very poor and the chairs and tables were not clean. Lots of litter as well. When we chose to dine at a table at Revue one evening, the service was not good, and we disliked that one of us received our food about 10 minutes before the other. Strangely this is their format - and that was the provided reason, but why did the pizza come first and the salad for the other so much later? Waiter was rude and deliberately ignored one of us when it came time to order dessert. The manager did comp our meal but she also left a bad taste in our mouths. Not in their control but so much construction surrounding the building meant it was noisy when we could be outside at the pool. The good: We were upgraded to a room on the top floor, which we appreciated and offered excellent views. Excellent housekeeping. Excellent front desk and concierge service. Our server “Victor” really made our stay spectacular. He was exceptionally friendly, efficient, and professional. Victor made us feel special, and we shall remember him always. He served us at both the Broken Coconut and Fulton. If you’re reading this Victor - thank you, you’re a gem, We indulged in each of the hotel’s restaurants daily except the Garrison, which unfortunately was closed on Sunday night. The bartenders at Revue were also amazing - so welcoming, knowledgeable and able to recommend excellent off-site activities. The pizzas, salad and pasta at Revue were excellent - drinks at Broken Coconut delicious.

Not a great stay

TripAdvisor rating 1.0/5

Ray B TripAdvisor review

Service fell way short. The room was not well equipped. Atmosphere felt "off." Would would not return to this property. We were happy to get out of there. There are many other nicer places to stay in Austin. I would recommend a different hotel.

Fairmont Hotel in Austin TX is a rip-off

TripAdvisor rating 1.0/5

Elsa N TripAdvisor review

When we got in the room the first day, the shower gel was almost out. There was only one shower cap. There was dust and hair on the floor. It was pretty dirty. During our entire three night stay, we were only provided three towels, despite our room was a double queen bed which in our experience usually provided four towels. We wanted to do laundry on Sunday but they said there was no laundry service on Sunday contradicting the posted hours on the laundry bag. The parking is NOT free. It’s $50/day. We weren’t informed of this when we were checking in. We just found out when we checked out and saw the charges on the receipt. This would be the first time we were charged to park in the hotel’s parking garage as guests who stayed in their hotel. We’ve been to a bunch of hotels all over the US and the world and not once were we charged when we parked in the hotel’s parking garage. They gave us this $25/day credit we could use in the restaurants in the hotel but with a catch. The coffee shop was not included, which we’d prefer as we’d rather not eat in their restaurant where they charged a lot for food and beverages plus service and tips. So it was basically not worth it. The weird thing was the $25/day credit ended at the second to last day of our stay. We could not use it on the day we checked out. On top of those charges, a couple of days after we checked out, they still charged us with parking and some amount of over $800!! They’re such a rip-off. We were going to tell our bank to block them from charging us. As of now, for our three night stay, we have already been charged for almost $2k. That was about $1k more than when we checked out. That’s so insane!! We’ll never go back to this hotel again! Austin is growing and building new hotels so we’d definitely look for other hotels that offer better services.

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Other web-users rate our hotel

  • 1,130 reviews 8.7/10 Location
  • 2,115 reviews 8.4/10 Room
  • 2,503 reviews 8.5/10 Service
  • 131 reviews 5/10 WiFi
  • 863 reviews 8/10 Amenities
  • 816 reviews 8.2/10 Cleanliness
  • 680 reviews 9/10 Vibe
  • 656 reviews 7/10 Food

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.