Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,505 reviews

Fairmont Austin - Image 1
Fairmont Austin - Image 2
Fairmont Austin - Image 3
Fairmont Austin - Image 4

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools and steam grotto

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 AUSTIN
United States

GPS:30.263613, -97.740684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,505 reviews

TripAdvisor Rating  4.5/5  6,476 reviews

Fantastic birthday celebration!

TripAdvisor rating 5.0/5

Snoop1235 Friends getaway - TripAdvisor review

Fabulous! The team (thanks William)-went above and beyond to make sure my friend’s birthday was special. The spa was so nice and had a great pedicure, beds were super comfy, everything…loved our stay! Location was excellent-we walked to shops, restaurants etc… the live music in lobby such a nice bonus! LC

Dear Snoop1235, Thank you for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you had a fantastic birthday celebration with us. It’s a true pleasure to know that our team, especially William, went above and beyond to make your friend’s special day memorable. We are delighted that you enjoyed the spa, your pedicure, and the comfort of our beds. It sounds like you truly had an unforgettable experience, from the lively atmosphere with our live music to the prime location that allowed you to easily explore the area. We will be sure to pass along your compliments to William and the rest of our team, as it’s always a pleasure to hear when our guests feel so well taken care of. Thank you once again for choosing us for such a special occasion. We would be honored to welcome you back for another exceptional stay, and we look forward to creating more memorable experiences for you in the future. Warm regards, Guest Experience Fairmont Austin

Weird

TripAdvisor rating 4.0/5

MalcTravel89 Business - TripAdvisor review

Paid for Gold member upgrade because I like the breakfast area. Had someone drop off a “gift” to my room. Had beers and nuts. I leave the room for an hour and come back and the gift was removed. Can you not enter my locked room and take stuff ? Why give gift and take away after upgrading room for extra $200 a night ? Just weird.

Dear MalcTravel89, Thank you for sharing your feedback with us. I sincerely apologize for the confusion and inconvenience you experienced regarding the "gift" left in your room. We completely understand your concerns, and I can assure you that your privacy and comfort are of the utmost importance to us. Upon reviewing your comment, I regret that the gift was removed from your room after you had left, and I can understand how this would be upsetting. Please allow me to clarify that it is not our policy to enter a guest room without prior notification or without a clear reason. We will be investigating this matter internally to ensure such an incident does not happen again, especially when gifts or special items are involved. We deeply appreciate your Gold membership and value the trust you place in us by choosing to upgrade your room. I understand how this situation may have detracted from your overall experience, and I assure you that we take your feedback seriously in order to improve our service moving forward. Please accept our sincerest apologies for this lapse in service. If there is anything we can do to further address your concerns or ensure your future stays are more seamless, please do not hesitate to reach out. We hope to have the opportunity to welcome you back and provide you with the exceptional experience you expect from our hotel. Warm regards, Guest Experience Fairmont Austin

Very clean, smelled good great staff

Customer review rating 4.5/5

Shannon F. Business - Confirmed reviews ALL

I was here for a work conference and I could not get over how professional and great the staff was. The opening of the doors, the front desk, the bell desk was all great. The smell and cleanliness of the hotel was a 10!

Dear Ms. Shannon F., Thank you for your positive feedback! We are delighted to hear that you enjoyed the cleanliness, the pleasant aroma, and the professionalism of our staff during your work conference. We appreciate your kind words and hope to welcome you back soon. Warm regards, Guest Experience Fairmont Austin

Very nice but a little modern for a Fairmont

Customer review rating 5.0/5

Valor Business - Confirmed reviews ALL

Great room, well appointed and typical great service. It’s in a brand new building right downtown Austin which it beautiful but felt a little sterile. The common areas are again very nice but the hard surfaces made it somewhat louder than I’d expect at a Fairmont. Again, this is a well run and service oriented hotel with no issues, but its size and style left me wanting a little more quiet than it gave.

Dear Valor, Thank you for your feedback. We are glad to hear that you enjoyed our well-appointed rooms and great service. We appreciate your comments about the modern design of our building and common areas. While we aim to provide a vibrant atmosphere, we understand your preference for a quieter setting. Your satisfaction is important to us, and we will take your feedback into consideration for future improvements. We hope to welcome you back for another pleasant stay. Warm regards, Guest Experience Fairmont Austin

Great People

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

While the Fairmont Austin is a beautiful hotel, the pleasant and helpful staff made my visit most pleasant.

Dear Ms. p., we are delighted to hear that you had a pleasant experience with our staff at Fairmont Austin. Thank you for your kind words. We look forward to welcoming you back soon. Warm Regards, Guest Experience Fairmont Austin

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,162 reviews 8.7/10 Location
  • 2,200 reviews 8.2/10 Room
  • 2,593 reviews 8.5/10 Service
  • 142 reviews 5.4/10 WiFi
  • 837 reviews 8.2/10 Cleanliness
  • 707 reviews 8.9/10 Vibe
  • 679 reviews 7/10 Food
  • 537 reviews 4.3/10 Value

Powered by Trustyou