Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,185 reviews

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101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,185 reviews

Customer review rating 4.5/5

Kira D. Business - Confirmed reviews ALL

Great team was there for convention site visit.

Dear Ms. D., Thank you for your kind words regarding your recent experience at Fairmont Austin. It brings us great joy to know that our team made a positive impression during your convention site visit. We are dedicated to providing exceptional service, and your feedback serves as a wonderful affirmation of our efforts. We look forward to welcoming you back in the future. Best regards, Angel B. Guest Experience

Customer review rating 3.5/5

Princess C. R. Business - Confirmed reviews ALL

The curtains were marred by dried stains, prompting me to question the upkeep of the entire room.

Dear Valued Guest, Thank you for bringing your concerns to our attention. I am very sorry to hear about the condition of the curtains in your room. This is certainly not reflective of the cleanliness and attention to detail we strive to maintain, and I understand how this would impact your overall impression. Please know your feedback has been shared with our housekeeping leadership team for immediate review, as maintaining our rooms to the highest standards is a top priority. We appreciate you letting us know and hope to have the opportunity to provide you with a much more seamless experience in the future. If you are open to continuing the conversation, please feel free to reach out to us directly at AU… Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 4.0/5

Lauren R. Business - Confirmed reviews ALL

I had a comfortable stay in a room with a beautiful view. I enjoyed the fitness center multiple times and found a bit of time to enjoy the pool. I have two minor pieces of critical feedback. First, my bed was made without a flat sheet (only a comforter was provided on top of the fitted sheet). I was able to request a flat sheet after noticing this issue and it was dropped off in my room in a timely manner. Given that I wasn't present when the sheet was dropped off, it would have been nice if the bed was remade to include the correct sheet configuration. Instead it was just left on the desk. Again, not a big issue - but a differentiator between a good and great experience. Also, my room had an odd stench (maybe moist or musty?) upon arrival each time. I quickly got used to the smell, but it wasn't the most welcoming thing to enter to.

Dear Lauren R., Thank you for taking the time to share such thoughtful and detailed feedback. We are pleased to hear that you had a comfortable stay, enjoyed the beautiful views, and were able to take advantage of both the fitness center and pool during your visit. At the same time, I sincerely apologize for the oversights you encountered in your guestroom. The absence of a flat sheet upon arrival and the follow-up not including a fully remade bed do not reflect the level of attentiveness we strive to provide. Additionally, I regret the concern regarding the odor in your room, as a fresh and welcoming environment is essential to the guest experience. Your comments have been shared with our housekeeping leadership team for immediate review, as these details truly do make the difference between a good stay and a great one. We appreciate you bringing them to our attention. We truly appreciate you choosing Fairmont Austin and hope to have the opportunity to provide you with a flawless stay in the future. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 5.0/5

Amanda P. Families - Confirmed reviews ALL

We had a wonderful stay at the Fairmont in Austin. Beds were super comfortable, the hotel was extremely clean and smelled nice. Staff was friendly. Couldn’t have asked for anything better!

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that you had such an enjoyable stay and appreciated the comfort of the beds, the cleanliness of the hotel, and the welcoming atmosphere throughout. It is especially meaningful to know our team’s friendly and accommodating service helped make your experience so seamless. Your kind words truly reflect what we strive to deliver for every guest. We truly appreciate you choosing Fairmont Austin and look forward to welcoming you back again soon. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 5.0/5

Denise T. Couples - Confirmed reviews ALL

My first visit here and did not disappoint! Beautiful hotel and great Fairmont service.

Dear Valued Guest, Thank you for your wonderful feedback. We are delighted to hear that your first visit to Fairmont Austin was such a positive experience and did not disappoint. It is a pleasure to know you enjoyed the beauty of the hotel and the level of service our team takes great pride in delivering. Your kind words mean a great deal to us. We truly appreciate you choosing Fairmont Austin and look forward to welcoming you back again soon. Warm regards, Guest Experience Team Fairmont Austin

Other web-users rate our hotel

  • 1,065 reviews 8.6/10 Location
  • 2,442 reviews 8.3/10 Room
  • 3,076 reviews 8.8/10 Service
  • 137 reviews 4.9/10 WiFi
  • 870 reviews 8.1/10 Cleanliness
  • 822 reviews 9.1/10 Vibe
  • 780 reviews 7.1/10 Comfort
  • 763 reviews 7.1/10 Food

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