Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 4,835 reviews

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Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

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Room 1

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  4,835 reviews

Customer review rating 5.0/5

Maxine K. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your thoughtful feedback. We are delighted to hear that our team was able to quickly relocate you to a quieter room and ensure your stay was more comfortable. Providing seamless, personalized service is something we take great pride in, and we're pleased that our colleagues made the process effortless. We also appreciate your kind words about the friendliness and professionalism of our team. It was a pleasure having you as our guest, and we look forward to welcoming you back to the Fairmont for another exceptional stay. Warmest regards, Guest Experience Fairmont Austin

Customer review rating 3.5/5

Stacy R. Families - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your bed exceptionally comfortable and enjoyed your room overall. We sincerely apologize for the issues you experienced with the in-room phones and television, as this is not the standard we strive to provide. Your comments have been shared with our engineering team so these concerns can be addressed promptly. We appreciate your valuable feedback and hope to have the opportunity to welcome you back for a much-improved experience. Warmest regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

Stacia R. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for sharing your wonderful feedback regarding your recent stay at Fairmont Austin. We are delighted to hear that you enjoyed our first-class amenities, luxurious accommodations, and the attentive service provided by our Concierge team. It is especially rewarding to know that our attention to detail helped make your stay a memorable one. Your kind comments are truly appreciated and will be shared with our team. We look forward to welcoming you back to Fairmont Austin again soon. Kind regards, Guest Experience Fairmont Austin

Customer review rating 5.0/5

David F. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for your perfect rating and wonderful feedback! We are delighted to hear that you had an excellent stay and enjoyed our beautiful accommodations, exceptional staff, and outstanding amenities. Your kind words mean a great deal to our team, and we truly appreciate you choosing Fairmont Austin. We look forward to welcoming you back for another exceptional stay in the near future. Warmest regards, Guest Experience Fairmont Austin

Customer review rating 4.0/5

Sara Y. Business - Confirmed reviews ALL

Dear Valued Guest, Thank you for taking the time to share your feedback. We are pleased to hear that you found your overall check-in experience positive, enjoyed the comfort of your stay, and found the conference dining to be enjoyable. At the same time, we sincerely apologize for the aspects of your visit that fell short of expectations. Your comments regarding the check-in upsell, the missing body wash and bathroom waste basket, and the lack of communication about our pool movie night are appreciated and will be shared with the appropriate teams as opportunities to improve the guest experience. We understand how these details can impact an otherwise pleasant stay, especially when traveling for business. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back to Fairmont Austin and provide you with an even more seamless and enjoyable experience. Warmest regards, Guest Experience Fairmont Austin

Other web-users rate our hotel

  • 1,020 reviews 8.5/10 Location
  • 2,400 reviews 8/10 Room
  • 3,145 reviews 8.9/10 Service
  • 123 reviews 5/10 WiFi
  • 1,136 reviews 7.5/10 Amenities
  • 857 reviews 8.3/10 Cleanliness
  • 827 reviews 9.1/10 Vibe
  • 543 reviews 7.8/10 Pool

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