Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,592 reviews

Best price
guarantee
Fairmont Austin - Image 1
Fairmont Austin - Image 2
Fairmont Austin - Image 3
Fairmont Austin - Image 4
101 Red River Street, 78701 Austin, United States

Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Telephone
Fax +1 512-580-0198

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,592 reviews

TripAdvisor Rating  4.7/5  6,832 reviews

Customer review rating 5.0/5

Louis D. Couples - Confirmed reviews ALL

From the moment I arrived to the moment I departed, everything was "spot on". Rushdy in the rooms division and Nature in the Gold Club are true assets to this property and will keep coming back because of them!

Dear Valued Guest, Thank you for sharing such wonderful feedback. We’re thrilled to hear that your stay was “spot on” from arrival to departure and that you had such a positive experience at our property. We’re especially grateful for your kind recognition of Rushdy and Nature. Their dedication and commitment to exceptional service truly make a difference, and your compliments will be proudly shared with them and our leadership team. We sincerely appreciate your loyalty and look forward to welcoming you back again soon. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 5.0/5

April C. Business - Confirmed reviews ALL

The Fairmont is the most beautiful hotel especially at Christmas time. We stayed there for a Christmas event, and it was just so gorgeous. I look forward to our next visit.

Dear Valued Guest, Thank you for sharing your kind feedback. We’re delighted to hear that you found Fairmont Austin especially beautiful during the Christmas season and that your stay for the holiday event was such a memorable experience. We truly appreciate you choosing to stay with us and look forward to welcoming you back again on your next visit. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 3.0/5

Rory G. Couples - Confirmed reviews ALL

Our entire experience at the Fairmont Austin felt over promised and under delivered. I’ve stayed at a couple other Fairmonts around the country and this one could’ve definitely been better. I called ahead of time to let them know we’d be celebrating a special anniversary and the guest services lady said that she have a bottle of prosecco and something sweet waiting for us in the room. We initially checked in the afternoon of 12/31 and the lady at the check-in desk told us that we would have to use our spa and daily food/beverage credits that day because we’d be checking out the next day. She placed us in a room with a pretty terrible view of the highway and a construction site lot. There was nothing in the room when we entered despite the promise of the day before and I called down to see if we could switch rooms. The man who I spoke with eventually found us a room on the 16th floor and one of the bellman came up with the new keys. He left us at the elevator but when we arrived in our new room it had a terrible smell. We left the room immediately and came downstairs, letting the bellman, Ronald, know about the condition of the second room we were given. He took our keys and went to the back office to get us a resolution. By this time over 90 minutes had passed since we first arrived and our dinner reservations were coming up soon. After another 15 minutes he returned with keys for another room that he said was an upgrade. The view was nicer and our floor was now 28, but other than the higher floor not sure what qualified the upgrade. The spa was already closed so thought that credit was now unable to be utilized. As we were getting ready to leave for dinner and our evening out, the bottle of prosecco finally arrived in time to sit in the bucket in our room. The next day I asked about the spa/f&b credits again and they now said that we could use them today (an exception they grant for a one-night stay), different from what we were told the night before. They did credit us $30 to use for food at the pool that day, but the spa informed us that they were fully booked and we could only try out the Ammortal Chamber. Just a frustrating stay overall and I thought that it would be a better experience for us at the Fairmont Austin.

Dear Valued Guest, Thank you for taking the time to share such a detailed account of your stay. We sincerely regret that your anniversary visit did not reflect the level of service, consistency, or attention you expected, and that we aim to deliver, especially given your previous experiences with Fairmont properties. We are truly sorry for the multiple missteps you encountered. We also regret the room assignment challenges you experienced. Having to move rooms multiple times, particularly when you were preparing for dinner reservations, is understandably frustrating and not the seamless arrival experience we strive to provide. If you are open to continuing this conversation, we would truly appreciate the opportunity to connect with you directly to better understand your experience and address your concerns in a more personal way. Please feel free to reach out to our Guest Experience team so we may follow up with you directly. Thank you again for your candid feedback. We regret that this stay fell short and hope to have the opportunity to restore your confidence in Fairmont Austin in the future. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 4.5/5

Ricardo R. Business - Confirmed reviews ALL

Perfect stay strategically located.

Dear Valued Guest, Thank you for your kind feedback. We’re delighted to hear that you enjoyed a relaxing and perfectly located stay with us. It’s wonderful to know that our location and overall experience met your expectations. We truly appreciate you choosing Fairmont Austin and look forward to welcoming you back again soon. Warm regards, Guest Experience Team Fairmont Austin

Customer review rating 4.5/5

Margaret B. Solo - Confirmed reviews ALL

Every staff member went above and beyond to make my stay as comfortable as possible.

Dear Ms. B., We sincerely appreciate your kind words about your recent stay at Fairmont Austin. It is wonderful to hear that our team made a positive impact on your experience. Delivering exceptional service is at the heart of what we do, and your feedback means a great deal to us. We look forward to welcoming you back in the future for another memorable experience. Best regards, Angel Becerra Guest Experience

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,155 reviews 8.6/10 Location
  • 2,567 reviews 8.1/10 Room
  • 3,139 reviews 8.7/10 Service
  • 150 reviews 4.5/10 WiFi
  • 1,193 reviews 7.5/10 Amenities
  • 938 reviews 8.3/10 Cleanliness
  • 866 reviews 9.1/10 Vibe
  • 821 reviews 6.8/10 Comfort

Powered by Trustyou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.