Fairmont Austin 4 stars

Customer review rating (ALL Rating) 4.6/5 5,650 reviews

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Description

Hotel extras

  • Award-winning hotel situated in the heart of downtown Austin

  • Six distinctively curated restaurants, cafés and bars

  • Large rooftop swimming pool with 14 cabanas and outdoor bar

  • Luxury spa with solariums, soaking pools, steam grottos and cold plunges

Our accommodation(s)

Hotel location

Fairmont Austin

101 Red River Street
78701 Austin
United States

GPS:30.263613, -97.740684

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  5,650 reviews

TripAdvisor Rating  4.7/5  6,824 reviews

What a lovely welcoming hotel

TripAdvisor rating 5.0/5

mmonica2025 Business - TripAdvisor review

The hotel rooms are spacious and clean. The communal areas are great for events and business gatherings. The staff was friendly, professional and super helpful. The avocado toast was great!

Dear mmonica2025, Thank you for taking the time to share such a wonderful review. We’re delighted to hear that you felt welcomed and enjoyed your stay with us. It’s great to know that you found our rooms spacious and clean, appreciated our communal spaces for events and business gatherings, and experienced the friendly, professional service our team strives to provide. We’re especially happy to hear the avocado toast was a hit it’s a guest favorite! Your kind words truly mean a lot to our team, and we’re grateful for your 5-star rating. We hope to have the pleasure of welcoming you back again very soon. Warm regards, Angel Becerra

Customer review rating 4.5/5

Greg H. Couples - Confirmed reviews ALL

One night stay and then left to San Antonio. Wish we'd stayed longer, hotel was very nice, clean and service was solid. Only gave 9 because I've only ever thought of one chain as a 10 and that is the Mandarin Oriental in NYC.

Dear Valued Guest, Thank you for sharing such a thoughtful reflection on your stay. We are delighted to know that you enjoyed our prime location, scenic views, and the cleanliness and comfort of your room. It is wonderful to hear that our team provided solid service, even during your brief visit. We only wish you had more time to fully experience everything Fairmont Austin has to offer. Your kind comparison to the Mandarin Oriental in NYC is deeply appreciated, and we are honored to be held in such high regard. We look forward to welcoming you back for a longer, more leisurely stay in the future. Best regards, Shalton Guest Experience

Customer review rating 5.0/5

Ryan M. Solo - Confirmed reviews ALL

Staff was very professional and friendly.

Dear Valued Guest, Thank you for your perfect 10 rating. We are delighted to know that you enjoyed your stay and that our professional and friendly colleagues contributed to a memorable experience. Your kind words are sincerely appreciated and will be shared with our team. We look forward to welcoming you back to Fairmont Austin for another refined and enjoyable visit. Best regards, Shalton Guest Experience

Customer review rating 5.0/5

An-nur N. Families - Confirmed reviews ALL

A great stay! It was my first time in Austin and I have absolutely no regrets choosing Fairmont. The location is perfect, the room was amazing and in excellent condition, and housekeeping really outdid themselves. The front desk team was efficient, and I absolutely loved Good Things Cafe, the croissants were amazing! Overall, the service was great and the staff were friendly. Highly recommend.

Dear Valued Guest, Thank you for sharing such a wonderful feedback and for taking the time to complete our survey. We’re delighted to hear that your first visit to Austin was such a great experience and that choosing Fairmont Austin felt like the right decision. It’s fantastic to know you enjoyed our convenient location, your beautifully maintained guestroom, and the exceptional work of our Housekeeping team. We’re also pleased to hear that our Front Desk team provided efficient service and that you loved your experience at Good Things Café, our croissants are definitely a guest favorite. Your kind words about our friendly staff and overall service truly mean a great deal to us. Thank you again for the high recommendation. We look forward to welcoming you back for another exceptional stay whenever your travels bring you to Austin. Warm regards, Shalton Mahosi Guest Experience

Customer review rating 0.5/5

Mark G. Couples - Confirmed reviews ALL

The valet wrecked our car, delayed our day, and ruined our experience. Food was mediocre at best.

Dear Valued Guest, Thank you for taking the time to share your feedback. We are truly sorry for the upsetting experience you encountered during your stay. Having your vehicle damaged while in our care is completely unacceptable, and we understand the stress, disruption, and disappointment this caused, not only to your day, but to your overall visit. Please accept our deepest apologies. Our valet leadership team takes incidents of this nature extremely seriously, and we are committed to resolving the matter with urgency, transparency, and care. We are also disappointed to learn that your dining experience did not meet expectations. Your comments have been shared with our Food & Beverage leadership team for immediate review, as we strive to deliver a much higher standard of quality. We sincerely regret that your experience fell so far short of what we aim to provide. If you are open to discussing this further, I would welcome the chance to speak with you directly so we may address your concerns in full. Warm regards, Nicole Shane Jackson Loyalty & Guest Experience Manager

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Other web-users rate our hotel

  • 1,161 reviews 8.6/10 Location
  • 2,579 reviews 8/10 Room
  • 3,104 reviews 8.7/10 Service
  • 151 reviews 4.9/10 WiFi
  • 943 reviews 8.3/10 Cleanliness
  • 860 reviews 9/10 Vibe
  • 821 reviews 6.8/10 Comfort
  • 803 reviews 7.2/10 Food

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