Swissôtel Al Maqam Мекка 5 звезды

Примечание: отзывы клиентов (Рейтинг ALL) 4.4/5 Отзывов: 7 523

Гарантия
лучшей цены
Swissôtel Al Maqam Мекка - Image 1
Swissôtel Al Maqam Мекка - Image 2
Swissôtel Al Maqam Мекка - Image 3
Swissôtel Al Maqam Мекка - Image 4
King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955, 21955 Аль-Макам, Саудовская Аравия

Описание

Особенности отеля

  • Swissotel Al Maqam Makkah offers panoramic views of the Kaaba and Haram and all city

  • Swissotel Al Maqam Makkah provides two exclusive and convenient direct access to the Haram .

  • Connected to the Clock Towers Complex, offers easy access to Makkah's biggest shopping mall.

  • Located 100m steps away from Haram granting our guests a privileged and convenient passage.

  • take pride in providing a family-friendly accommodation with treats for young guests.

Наши номера

Расположение отеля

Swissôtel Al Maqam Мекка

King Abdul Aziz Endowment, Tower F,Ibrahim Al-Khaleel St., 21955
21955 Аль-Макам
Саудовская Аравия

GPS:21.4193199, 39.82421

Телефон

Гостиничные услуги

Регистрация заезда с - Регистрация выезда до

При отеле
  • Парковка
  • Ресторан
  • Доступ на инвалидном кресле
  • Wi-Fi
  • Кондиционер
  • Завтрак
  • Бар
  • Курение на территории отеля запрещено
  • Обслуживание в номере

Отзывы наших гостей

Отзывы наших гостей

Реальные отзывы гостей, которые останавливались в нашем отеле

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Рейтинг ALL  4.4/5  Отзывов: 7 523

Рейтинг TripAdvisor  4.3/5  Отзывов: 3 897

Сертификат качества 2025

Wonderful stay and an exceptional restaurant

Примечание: Tripadvisor 5.0/5

Mahmoud Z Реальные отзывы TripAdvisor

The experience was wonderful and the experience was especially enjoyable with respect to the Al Rowad restaurant and specially chef Tarek Gawish, he is an exceptional and talented chef who was able to delight us every night with wonderful dishes that were a delight for the senses and would only describe them as master pieces. Would highly recommend the visit.

Very good service!

Примечание: Tripadvisor 5.0/5

Kashfia H Реальные отзывы TripAdvisor

We are staying in Swissotel Makkah. Abul Fayez is our house keeping guy and he is very nice and sincere. He makes sure of everything we ask for very sincerely and immediately! We are very pleased with the service. Everything is very clean. I definitely recommend Swissotel Makkah !

Dear kashfiah, thank you for taking the time to share your positive feedback. We will make sure to share your feedback with Mr. Abul Fayez personally, to keep up the amazing work. We are waiting to serve again soon.

Excellent Room Service and Hospitality

Примечание: Tripadvisor 5.0/5

Tuan Nur Iliana... T Реальные отзывы TripAdvisor

Room 2405 was very good and comfortable. The service staff, Ahmad Abdul Rahman, was friendly, kind, and attentive, always ensuring water, coffee, milk, and other amenities were well stocked and sufficient.

Dear Guest, thank you for your positive feedback towards our amenities, room services, staff services and room, we’ll make sure to share your positive feedback with Mr. Ahmad Abdul Rahman. We are always honored to welcome you at Swissotel Makkah, waiting to serve you again soon.

Top Hotel Near Masjid El Haram

Примечание: Tripadvisor 5.0/5

567fateha Реальные отзывы TripAdvisor

The location is excellent; you just need to leave the hotel. In a 3-minute walk, you reach the Masjid. All people have smiles on their faces and the atmosphere is great. Especially Shahad at the reception provides the best customer service, and she is well qualified; the room is very clean, and the bed is very comfortable, offering great value! I am sorry you get what you pay for, but the rates are competitive compared to other similar hotels, but you need to compare like for like. Make no mistake, this is a very high-end hotel, also very quiet, and the breakfast is excellent. The only criticism I have is regarding their finance department, which has some unprofessional staff; however, I believe it is not affiliated with Swiss but rather a local setup that lacks respect for customers, but this doesn't matter because the hotel staff work hard, and I say this is the best hotel near Masjid El Haram.

Customers treated as mere 'products'

Примечание: Tripadvisor 3.0/5

Nadamjac Реальные отзывы TripAdvisor

It was our 5th and last visit to this hotel! We arrived at around 8pm for check in and did not feel warmly welcomed despite being loyal customers with a platinum Accor member status! The response of the guest relations staff, Nouf when we asked for a possible upgrade really put us off. She was like arguing being rude and showing attitude and made us waste time! Finally we checked it our kaaba view room( which is one of the most expensive rooms in the hotel which we always book) and never get any upgrade or any other previledge besides what we pay for be it as a Gold member on previous stays or as a platinum member this time. When we spoke to the Duty manager, Abdul Wahid the attitude was similar : ' we have lots of platinum members at this hotel' he claimed -like no customer is special here!!!. Indeed customers are treated as 'products' at this hotel and one only gets what one pays for. This time I was even dissappointed by the quality of the food for breakfast and the breakfast atmosphere like a 'fish market' so noisy and messy not at all a 5 star feel!. We will definitely go for Fairmont or Swiss Al makkam on our next visit and i'm sure they cannot be worse on customer valuation than our experience with Swissotel. Swissotel please give some training on hospitality and customer valuation to your check in staff and specially guest relation employee and duty manager!

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Другие интернет-пользователи оценили наш отель

  • 4 889 Отзывов 9.4/10 Расположение
  • 6 338 Отзывов 8.1/10 Номер
  • 16 130 Отзывов 9.4/10 Сервис
  • 141 Отзывов 3.6/10 Интернет
  • 3 104 Отзывов 8.6/10 Чистота
  • 2 474 Отзывов 9/10 Еда
  • 2 406 Отзывов 9.2/10 Завтрак

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