Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,142 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,142 reviews

TripAdvisor Rating  4.0/5  235 reviews

Certificate of excellence 2023

Awful room design with no privacy in the bathrooms

TripAdvisor rating 1.0/5

MikeBOS TripAdvisor review

This hotel is generally fine but has a really bad design flaw -- the bathrooms in the rooms are literally in the rooms themselves. The sink and counter are in the room, the toilet is in a barely separated area (glass partition that goes only 2/3 of the way to the ceiling with giant spaces between the panels that you can see into), and the shower is also directly in the room with glass that only goes 2/3 of the way up so it steams up the entire room. If you are traveling on your own this might be OK, but if you are traveling with someone, unless you do *everything* together (including spending time in the bathroom with the doors wide open), you will likely not be comfortable here. I asked whether there were rooms with more privacy and got "no" for the answer, that every room in the hotel has this design. I would definitely not return.

Great stay

TripAdvisor rating 5.0/5

Wander07495333853 TripAdvisor review

Christian at the front desk was just amazing!! Ready to help and sort out all our issues not only limiting to hotel but also our tours Really enjoyed the stay The hotel location is perfect too and the rooms are clean and restaurant also is nice for breakfast with ample dining options in the neighbourhood

Dear Guest, Thank you for a great review, we look forward to seeing you soon :) Many Thanks, DJ

We would recommend this hotel.

TripAdvisor rating 5.0/5

jeremyhQ8724TV Couples - TripAdvisor review

Very centrally located beautiful hotel. The staff were very friendly and went the extra mile with any requests we made. The restaurant was great for breakfast. We stayed for three days and use the valet parking which was very convenient. We would recommend this hotel.

Dear Guest, Thank you for a great review, we look forward to seeing you soon :) Many Thanks, DJ

Great Location

Customer review rating 4.5/5

Dirk Couples - Confirmed reviews ALL

Very nice clean and comfortable

Dear Ronald K., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

Best in Rotorua

Customer review rating 5.0/5

Alison S. Couples - Confirmed reviews ALL

Felt very welcome even when the hotel was really busy. Just loved our room upgrade, thank you

Dear Alison S., It is always a pleasure to receive positive feedback once again!. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

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Other web-users rate our hotel

  • 999 reviews 7.8/10 Location
  • 1,658 reviews 7.1/10 Room
  • 1,583 reviews 8.1/10 Service
  • 42 reviews 4.1/10 WiFi
  • 535 reviews 6.8/10 Cleanliness
  • 403 reviews 3.5/10 Value
  • 381 reviews 6.9/10 Breakfast
  • 363 reviews 8.5/10 Vibe

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