Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,051 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  2,051 reviews

TripAdvisor Rating  4.0/5  283 reviews

Certificate of excellence 2024

Believe this is the best hotel in Rotorua, New Zealand

TripAdvisor rating 5.0/5

734tatan Couples - TripAdvisor review

We drove 3 hours plus from Auckland city to this hotel. Drive was great. Driver is on the right side, similar to Singapore). Just need to pay attention to the round-about procedures. Pro: I will definitely stay here again. Staff was friendly, helpful & patient Hotel is clean, looks new & modern Has a restaurant on level 1 (we didn't patronize it as there are many restaurants around the hotel). Full Amenities Our room was on the highest level - great view. Cons: Sort of a few temporary parking lots just outside the hotel main lobby (for pickup & unloading). You can park at the hotel allocated parking area but charges are quite expensive) so we parked along the public carpark.

Great location

Customer review rating 4.5/5

Vicki M. E. Couples - Confirmed reviews ALL

Very helpful friendly staff at reception. bar, dinner. breakfast

Dear Vicki E., Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you found our staff at reception, bar, dinner, and breakfast to be helpful and friendly. Providing exceptional service is our top priority, and your kind words serve as great encouragement to our team. We look forward to welcoming you back for another enjoyable stay. If there's anything more we can do to enhance your experience, please don't hesitate to let us know. Your satisfaction is important to us, and we appreciate your patronage Sincerely, Camille Front Office

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Very comfortable and in a nice location central to everything. Did not have a chance to try the restaurant but next. Very happy

Dear Tracey M., Thank you for your wonderful feedback! We're delighted to hear that you found our hotel very comfortable and enjoyed its convenient location. It's great to know that you had a pleasant stay overall. We understand that you didn't get a chance to try our restaurant this time, but we hope you'll have the opportunity to do so during your next visit. We're confident that you'll enjoy our dining offerings just as much as your stay with us. We look forward to welcoming you back soon and exceeding your expectations once again. If there's anything else we can assist you with in the meantime, please feel free to reach out. Thank you for choosing our hotel! Sincerely, Camille Front Office

Disappointed

Customer review rating 0.5/5

Damo Couples - Confirmed reviews ALL

The room was very disappointing for the amount of Money we paid. Tv had to be fixed as it did not work. There were only 2 towels in the room. Surely you would have more as for the price you would want a clean towel each shower.

Great staff, great stay!

Customer review rating 5.0/5

Lotu-iiga F. Families - Confirmed reviews ALL

Beautifully appointed rooms, excellent staff who are attentive and friendly and even despite the rain it was so nice to have somewhere so comfortable and welcoming to come back to! Well done Team Pullman!

Dear Jules L., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Annabel Pullman Rotorua

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Other web-users rate our hotel

  • 974 reviews 8.1/10 Location
  • 1,573 reviews 7.3/10 Room
  • 1,498 reviews 8.3/10 Service
  • 43 reviews 4.4/10 WiFi
  • 500 reviews 7/10 Cleanliness
  • 382 reviews 7/10 Breakfast
  • 373 reviews 3.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.