Pullman Rotorua Hotel 5 stars

Well located, good facilities and comfortable room. I found the bathroom/toilet layout being not family friendly. Just glass all around and no lockable doors etc, basically two glass cubicles. For couples would be fine but not with kids. Had breakfast at hotel’s bar & grill and was disappointed with the food. Overall not a bad place to stay.

It was an amazing experience staying at Pullman. We had one of the king suites on the 9th floor. It would be amazing to get complimentary water or at least mini bar water. We got really thirsty and had to call room service for water, turned out it was Antipodes at $10 a bottle. We had ordered two of them without knowing it was $10 each. We would have loved to have a thinner pillow too. The pillows are comfy when you’re just resting, but when going to sleep they’re too puffy and high. Last not ideal thing was the breakfast. Was quite average for such a nice hotel. What we LOVED - the hotel feels like a high class hotel. Our room was amazing with such beautiful views. We loved the huge bath tub that fit both my partner and I in it. Valet parking was really good, convenient and quick. The lady that bought our room service water up was very nice, and the housekeepers were very nice and accommodating too. All staff actually were great. The location of the hotel is perfect with easy and short walk to the city centre, and most importantly to Eat Streat. Definitely recommend and we’d stay again.

It was nice but where not happy with our bites all over our body from the beds that we stayed in. Work up cover in bites. Must of been bed bugs. We where all scratching for most of our night there. Kids had a terrible sleep as well as us. Wouldn’t recommend going back or telling our friends.

Staff were so lovely and helpful throughout our whole stay. Room was very well maintained. One thing I didn’t like was that I was paying $20 a cocktail..? Other bars and restaurants I have been to I have never paid $20 or more for a cocktail also one of the staff members down in the restaurant served other customers before me and made me wait when I was in first.

Lovely room and amenities.Could be better with another chair,one was not enough.Good t.v.screen.Excellent food in restaurant.Pleasa nt staff.

When we stay with you, all your staff go out of their way to make our stay memorable

We were welcomed by lots of happy people & treated very courteously

We found the room design very confronting. Even after 23 years of marriage we found the experience spoiled by the room design. Having the shower and toilet in the room without another door was very awkward and made using these facilities unpleasant. Having to listen to someone using the toilet is unacceptable in any hotel. There was nowhere to hang your towel. The table and chairs were far too close to the TV. Design over practicality is a bad design. The staff were lovely and very professional, but we would not return again. We would go to a motel with a separate bedroom and bathroom

Everything was better than we expected, but particularly the food which was prepared to an exceptional standard particular the meat. same goes for breakfast. Nicely located close to everything – very friendly staff and helpful.

Having stayed with you before(just my wife and I), we really enjoyed the hotel and the convenient location so decided to bring our son along for a quick break during the holidays and it was just as enjoyable as a family

We were warmly greeted at Reception on arrival. No question was too much trouble. Everyone was very helpful. Great view from the view and comfortable bed.

Staff amazing, food good , average room

People were very friendly and helpful. Nothing was an issue. Breakfast the food was excellent. The room was spacious and lovely.

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)