Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.3/5 2,150 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  2,150 reviews

TripAdvisor Rating  4.0/5  275 reviews

Certificate of excellence 2024

Good stay

Customer review rating 4.0/5

Frances T. Solo - Confirmed reviews ALL

Friendly bar and restaurant staff.

Dear Francis T., Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed your stay overall and found our bar and restaurant staff to be friendly. However, we apologize for any inconvenience caused by the delayed check-in and the oversight with the arrival drink tickets. Your feedback is valuable to us, and we'll use it to improve our services and ensure a smoother experience for our guests in the future. We appreciate your understanding and hope to welcome you back for an even better stay next time. If there's anything else we can assist you with, please feel free to reach out. Sincerely, Cleo Front Office

Weird room layout

Customer review rating 1.5/5

Fraser Couples - Confirmed reviews ALL

Check in was fine. Room was a very weird layout. No bathroom but rather a shower in one corner of the room and a toilet in the other. No real privacy meaning to use the toilet we were forced to go down to ground level in the lobby. We ordered two Bloody Mary cocktails from the bar - $50 for some terrible cocktails, the celery looked like it had been picked over a month ago as was very very wilted - poor form. On the positive, good check in and out times (2pm / 11am). Buffet breakfast was also nice.

No bath robes n slippers plus tv not working

Customer review rating 3.5/5

Laleshni D. Families - Confirmed reviews ALL

No bath robe n slippers .staff in the kitchen didn’t know who placed the order n was looking at everyone’s plate .was quite rude and one Chinese lady was told not to take the fruits away but the old lady was only having her breakfast .plus the tv in our room wasn’t working.we Pullman but this time these things annoyed us

Really enjoyed the stay

Customer review rating 4.5/5

Gareth P. Solo - Confirmed reviews ALL

It’s been a while but very high standards . Room very Clean and tidy. Staff were very helpful during my stay

Dear Gareth P., We very much appreciate your comments regarding your stay at the Pullman Rotorua. We're thrilled to hear that you had a wonderful experience during your stay with us! Thank you for recognizing our high standards, cleanliness, and the helpfulness of our staff. It's fantastic to know that you found our app user-friendly and appreciated our eco-friendly approach with reusable soap dispensers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

Good location.

Customer review rating 4.5/5

Diem P. Friends - Confirmed reviews ALL

Overall a nice place to stay. Breakfast was good, but could have been better with a little more variety.

Dear Diem p., Thank you for your feedback! We're glad to hear that you enjoyed your stay overall. We appreciate your suggestion regarding the breakfast variety, and we'll certainly take it into consideration to enhance our offerings for future guests. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement and a lesson to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cleo Front Office

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Other web-users rate our hotel

  • 998 reviews 7.9/10 Location
  • 1,622 reviews 7.3/10 Room
  • 1,533 reviews 8.3/10 Service
  • 42 reviews 4.1/10 WiFi
  • 523 reviews 7.2/10 Cleanliness
  • 395 reviews 7/10 Breakfast
  • 393 reviews 3.6/10 Value
  • 345 reviews 8.3/10 Vibe

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