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Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,841 reviews

ALLSAFE approved hotel

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Pullman Rotorua
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+ 19 Services

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Hotel services

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Services in the hotel and nearby

Check-in from - Check out up to

In summary

  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Catering services
  • No Restaurant
  • No Bar
  • Breakfast
    • Buffet Additional charge
  • Room service
    • Cold snacks
    • Hot meals
Meetings/Events
  • 5 Meeting rooms
  • Business Center
    • Self service business center
Accessibility
  • Wheelchair accessible hotel
Hotel Services And Equipments
  • Hotel informations
    • 130 rooms
    • 8 rooms for people with reduced mobility
    • No family room
    • 26 connecting rooms
    • 130 non-smoking rooms
    • 9 floors
  • Languages spoken at the hotel
    • English
  • Laundry / Valet Services
    • Dry cleaning / Ironing
  • Wi-Fi
    • High Speed WiFi
    • WiFi in the communal areas
    • WiFi at the hotel
    • High Speed internet
  • Air conditioning
    • Air Conditioning
  • Reduced mobility Facilities
  • 100% Non Smoking Property
  • Check In & Check-out facilities
    • Express check-in
  • Porter
    • Porter
  • Concierge
    • Concierge
  • Currency exchange
    • Currency exchange
Access to property
  • Valet Parking Additional charge
    • On site
    • 25 parking spaces
    • Private
    • Valet parking

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,841 reviews

TripAdvisor Rating 4.0/5

97 reviews

Potential is great

Customer review rating 3.0/5

Michael F. M. Business - 21/10/2021 Confirmed reviews ALL

A nice hotel, not convinced on the room layout with the bed open to the bathroom etc. However no real 'love' or heart to the place, my third visit, a anonymous note saying welcome back. I made a request for a feather/softer pillow to no response and also tried to telephone reception a few times. Restaurant staff very nice but quite lacking in skills. I was out of the evening until 8:50pm and came back with a business colleague for a drink, however the bar was already closed. What food I had was good. Lots of potential.

Dear Mr M., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Perfect location, lovely stay, modern and tidy room

Customer review rating 4.5/5

Roiana Families - 20/10/2021 Confirmed reviews ALL

I took my young family to the pullman and we really enjoyed our stay. Check in was easy, checkout was even more simple. The food was great at the restaurant and they catered well to my 4y/o and 2 y/o children. I really loved seeing all the Maaori staff, it was uplifting and great to see. Will stay again for sure

Dear Roiana P., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Lovely rooms on prime location

Customer review rating 4.0/5

Sakshi Couples - 19/10/2021 Confirmed reviews ALL

Beautiful rooms and amenities. Hated the pillows though, not a fan of standard pillows and not have any options to choose from. Ordered room service one day, cannot complain, food was good.

Dear Sakshi K., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Good stay

Customer review rating 4.0/5

Marie B. Couples - 18/10/2021 Confirmed reviews ALL

Excellent but parking at $35 is too much !

Dear Marie B., Thank you very much for taking the time to provide us with feedback regarding your stay here at the Pullman Rotorua. All reviews are welcome and we appreciate any comments and suggestion on how we can improve. Kind regards, Emily Lakin-Grant Guest Service Agent

Very wonderful stay

Customer review rating 5.0/5

Melissa W. Families - 18/10/2021 Confirmed reviews ALL

The staff were very attentive and friendly.

Dear Melissa W., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Good stay

Customer review rating 2.5/5

Anonymous Families - 18/10/2021 Confirmed reviews ALL

Well located, good facilities and comfortable room. I found the bathroom/toilet layout being not family friendly. Just glass all around and no lockable doors etc, basically two glass cubicles. For couples would be fine but not with kids. Had breakfast at hotel’s bar & grill and was disappointed with the food. Overall not a bad place to stay.

Dear Munish P., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding the bathroom layout and the quality of breakfast. I will pass these comments on to our management. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Really good stay

Customer review rating 4.5/5

Phili O. Couples - 18/10/2021 Confirmed reviews ALL

It was an amazing experience staying at Pullman. We had one of the king suites on the 9th floor. It would be amazing to get complimentary water or at least mini bar water. We got really thirsty and had to call room service for water, turned out it was Antipodes at $10 a bottle. We had ordered two of them without knowing it was $10 each. We would have loved to have a thinner pillow too. The pillows are comfy when you’re just resting, but when going to sleep they’re too puffy and high. Last not ideal thing was the breakfast. Was quite average for such a nice hotel. What we LOVED - the hotel feels like a high class hotel. Our room was amazing with such beautiful views. We loved the huge bath tub that fit both my partner and I in it. Valet parking was really good, convenient and quick. The lady that bought our room service water up was very nice, and the housekeepers were very nice and accommodating too. All staff actually were great. The location of the hotel is perfect with easy and short walk to the city centre, and most importantly to Eat Streat. Definitely recommend and we’d stay again.

Dear Phillipa W., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for sharing your concerns regarding other areas, we appreciate all comments and suggestion on how we can improve. Kind regards, Emily Lakin-Grant Guest Service Agent

Nice and central

Customer review rating 2.5/5

Craig W. Families - 17/10/2021 Confirmed reviews ALL

It was nice but where not happy with our bites all over our body from the beds that we stayed in. Work up cover in bites. Must of been bed bugs. We where all scratching for most of our night there. Kids had a terrible sleep as well as us. Wouldn’t recommend going back or telling our friends.

Dear Mr w., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations; please allow me to express my apologies. We appreciate you sharing your concerns and they will be passed on to our housekeeping team. It is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Emily Lakin-Grant Guest Service Agent

Lovely staff.

Customer review rating 4.0/5

Skyah Families - 17/10/2021 Confirmed reviews ALL

Staff were so lovely and helpful throughout our whole stay. Room was very well maintained. One thing I didn’t like was that I was paying $20 a cocktail..? Other bars and restaurants I have been to I have never paid $20 or more for a cocktail also one of the staff members down in the restaurant served other customers before me and made me wait when I was in first.

Dear Destiny P., Thank you very much for taking the time to provide us with feedback regarding your stay here at the Pullman Rotorua. All reviews are welcome and we appreciate any comments and suggestion on how we can improve. Kind regards, Emily Lakin-Grant Guest Service Agent

Nice hotel great position pleasant staff

Customer review rating 4.5/5

Selwyn A. G. W. Couples - 17/10/2021 Confirmed reviews ALL

Lovely room and amenities.Could be better with another chair,one was not enough.Good t.v.screen.Excellent food in restaurant.Pleasa nt staff.

Dear Mr W., Thank you very much for taking the time to provide us with feedback regarding your stay here at the Pullman Rotorua. All reviews are welcome and we appreciate any comments and suggestion on how we can improve. Kind regards, Emily Lakin-Grant Guest Service Agent

Central

Customer review rating 4.5/5

Kerry W. Couples - 15/10/2021 Confirmed reviews ALL

When we stay with you, all your staff go out of their way to make our stay memorable

Dear Kerry w., We very much appreciate your comments about your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback, especially regarding our staff. I will share your comments with our team as I am sure that this feedback will serve as an encouragement to all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Easy to find

Customer review rating 4.5/5

Roger Couples - 14/10/2021 Confirmed reviews ALL

We were welcomed by lots of happy people & treated very courteously

Dear Mr J., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

No Privacy or dignity

Customer review rating 2.0/5

Ian G. Couples - 13/10/2021 Confirmed reviews ALL

We found the room design very confronting. Even after 23 years of marriage we found the experience spoiled by the room design. Having the shower and toilet in the room without another door was very awkward and made using these facilities unpleasant. Having to listen to someone using the toilet is unacceptable in any hotel. There was nowhere to hang your towel. The table and chairs were far too close to the TV. Design over practicality is a bad design. The staff were lovely and very professional, but we would not return again. We would go to a motel with a separate bedroom and bathroom

Dear Mr G., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not quite meet your expectations; please allow me to express my apologies. We appreciate you sharing your concerns regarding the room layout, especially the bathroom, and I will make sure to pass this on to our management team. We thank you for your positive remarks about the staff and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

very well located, excellent staff great restaurant.

Customer review rating 5.0/5

Kerry M. Families - 13/10/2021 Confirmed reviews ALL

Everything was better than we expected, but particularly the food which was prepared to an exceptional standard particular the meat. same goes for breakfast. Nicely located close to everything – very friendly staff and helpful.

Dear Kerry M., We very much appreciate your feedback regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Kind regards, Emily Lakin-Grant Guest Service Agent

Was a great location and had everything we needed close by

Customer review rating 4.5/5

Shane Families - 13/10/2021 Confirmed reviews ALL

Having stayed with you before(just my wife and I), we really enjoyed the hotel and the convenient location so decided to bring our son along for a quick break during the holidays and it was just as enjoyable as a family

Dear Mr S., We very much appreciate your comments regarding your stay at the Pullman Rotorua. I am glad you and your family had an enjoyable time together. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay in good location

Customer review rating 5.0/5

Evelyn C. Couples - 08/10/2021 Confirmed reviews ALL

We were warmly greeted at Reception on arrival. No question was too much trouble. Everyone was very helpful. Great view from the view and comfortable bed.

Dear Evelyn C., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Amazingly helpful staff

Customer review rating 3.5/5

John Couples - 07/10/2021 Confirmed reviews ALL

Staff amazing, food good , average room

Dear Mr L., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. We appreciate you sharing your concerns regarding the length of time you had to wait while calling us. I will make sure to discuss this with our team. We thank you for your positive remarks though and will also pass them on to our team. Kind regards, Emily Lakin-Grant Guest Service Agent

Great stay

Customer review rating 5.0/5

Johnny S. Families - 04/10/2021 Confirmed reviews ALL

People were very friendly and helpful. Nothing was an issue. Breakfast the food was excellent. The room was spacious and lovely.

Dear Mr S., Thank you so much for your glowing comments regarding your stay here at Pullman Rotorua. It is always a pleasure to receive positive feedback and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Emily Lakin-Grant Guest Service Agent

Very enjoyable stay

TripAdvisor rating 5.0/5

517evelyn 27/09/2021 TripAdvisor review

The Pullman Hotel was delight. Quite a quirky room. Large and comfortable. Lovely views over the Government Gardens and Lake. The staff were outstandingly friendly and helpful. The restaurant was excellent.

Ticks almost all the boxes

TripAdvisor rating 4.0/5

MGA1600 Business - 19/08/2021 TripAdvisor review

This Pullman has a high standard of service, well appointed rooms and extremely well located (with excellent lake views from my room 509). The only disappointment was the lack of an executive lounge or cocktail service (which I enjoyed greatly on my previous visit)

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