Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.4/5 1,748 reviews

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1135 Arawa St, 3010 ROTORUA, New Zealand

Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,748 reviews

TripAdvisor Rating  4.1/5  337 reviews

Certificate of excellence 2024

Another great stay!

Customer review rating 5.0/5

Sally S. Couples - Confirmed reviews ALL

We have just returned from another wonderful stay at the Pullman Rotorua. We choose to have a room with a lake view, and it never disappoints. My husband is in a wheelchair, and all facilities at the hotel work so well for us both. A special mention must go to Tracey and her team at the Barrel & Co restaurant on site - lovely food, and super friendly team who went above and beyond in a very subtle way to ensure we had a great experience. Having said that, all touchpoints throughout the stay were good. We will certainly return.

Will not be back

Customer review rating 0.5/5

Trish Families - Confirmed reviews ALL

Unfortunately I was so disappointed that I only stayed the first night and went elsewhere for the remained of my stay. Check in was great however the lights in the bathroom did not go and the noise from outside was very loud. I decided to dine in at the restaurant which was regrettable. My partner and I both ordered the eye fillet with one being blue and one medium rare. When they arrived the blue one was great however the medium rare had been cut in half so ended up being more like a minute steak than an eye fillet. Yet it was also still blue. The potato side was dry which lead me to believe it may of been from a previous night and re heated. The veg was somehow over cooked yet still cold. Definitely not what I have come to expect from a Pullman restaurant. On my arrival I was told that I had been upgraded to my booking now including breakfast. However when we arrived at 630am I was made to feeling like I was lying and told that the reception got it wrong. I was so embarrassed that we decided to continue to have breakfast before we went. The wait staff on was quite rude about the not included breakfast that once we had agreed to have breakfast she then tried to show me how a buffet breakfast works. I was so embarrassed that I said not to worry as I have had many Pullman breakfast in the past. Despite arriving just after breakfast was open the bacon was cold and eggs as well. The juice was not easy to find and when I asked the waitress were the juice was she quickly replied that she was going to show me on the tour. I am so disappointed in this stay. As soon as breakfast was finished we left the hotel and went elsewhere for the remainder of our stay with my husband checking us out a few days later. It was at this point he was informed of an upgrade fee that needed to be paid. As I had organised everything he felt that they must be correct and agreed to have it deducted from my card. I had bought and paid for this stay via my Accor app and no monies was owing. I had to take time out of my day to ring to sort it out. Truly disappointed

Another great stay

TripAdvisor rating 5.0/5

Traveler638976 TripAdvisor review

We have just returned from another wonderful stay at the Pullman Rotorua. We choose to have a room with a lake view, and it never disappoints. My husband is in a wheelchair, and all facilities at the hotel work so well for us both. A special mention must go to Tracey and her team at the Barrel & Co restaurant on site - lovely food, and super friendly team who went above and beyond in a very subtle way to ensure we had a great experience. Having said that, all touchpoints throughout the stay were good. We will certainly return.

Avoid if possible. Not five star!

TripAdvisor rating 3.0/5

Ruth M TripAdvisor review

I have stayed in many five star hotels all over the world and this is not one of them. It is more like three star at best. Check in was swift and we man handled our luggage to a very average room. The only staff that were pleasant and actually spoke during our four night trip were the breakfast waiting staff. The staff on reception were really busy having conversations between themselves to notice guests coming and going throughout the day. One day the maid cleaned our room and we came back to find the toilet roll was missing. I had also left the shower gel in a prominent position as it was empty. Said maid had just put the shower gel back without filling it up. I have never had to ask for a toilet roll in a five star hotel!!! The decor is old and the floor in the restaurant was peeling and bald in places. We had originally booked to eat at Barrel &Co but cancelled after seeing the restaurant. Breakfast was okay I especially liked the tinned fruit as it reminded me of growing up in the 70s! This is a very expensive hotel for a poor experience!

Dear Helen, Thank you for sharing your feedback with us. I’m really sorry to hear that your stay didn’t meet your expectations. It’s disappointing to know that some aspects of your experience, like our service and room condition, fell short. That’s definitely not the level of hospitality we aim to provide. I appreciate your kind words about our breakfast team and will make sure to pass that along to them. As for the concerns you’ve raised, I’ll be addressing them with our team to ensure we improve moving forward. Your experience is important to us, and we’d love the chance to make things right if you ever decide to give us another try. If you’d like to discuss your stay further, please feel free to reach out. I’d be happy to hear from you. Best regards, Christian Ramos Front Office Team Pullman Rotorua

Customer review rating 3.5/5

T Couples - Confirmed reviews ALL

The Buffet was too busy to attend. we had to return a bit later to get a table.

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Other web-users rate our hotel

  • 850 reviews 8.4/10 Location
  • 1,363 reviews 7.7/10 Room
  • 1,268 reviews 8.6/10 Service
  • 16 reviews 7.7/10 WiFi
  • 415 reviews 7.6/10 Cleanliness
  • 355 reviews 7/10 Breakfast
  • 296 reviews 8.5/10 Vibe
  • 293 reviews 4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.