Pullman Rotorua

Pullman Rotorua

Customer review rating (ALL Rating) 4.4/5 2,138 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • ALLSAFE certified

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS:-38.134659, 176.252605

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Barrel & Co. Bar and Grill

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Our accommodation(s)

Our guest reviews

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

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ALL Rating  4.4/5  2,138 reviews

TripAdvisor Rating  4.0/5  116 reviews

Friendly staff, convenient location, clean but basic

Customer review rating 4.0/5

Andrew C. Business - Confirmed reviews ALL

All staff I came across were helpful and friendly. The rooms were clean and of decent size. The location was great. Breakfast at Barrel and Co was delicious, spread isn't big but everything was of good quality. However the food at dinner was tasteless and bland. There was a welcome card in the room, but no complimentary bottled water. Its the best and newest you can find in Rotorua which doesn't have many options for luxury hotels. Overall, had an enjoyable stay and would return if I came back to Rotorua.

Dear Andrew C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive honest feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team.

Excellent staff customer interactions

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

For a brief stay we couldn't fault anything from arrival to departure. Fantastic food and fantastic staff all round

Dear Sandy B., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team

Very friendly staff , great stay !

Customer review rating 5.0/5

Paul A. Couples - Confirmed reviews ALL

It was very pleasant stay, friendly helpful staff, great food and service .

Dear Paul A., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team, Rotorua.

Friendly staff and all you could wish for in a hotel sat.

Customer review rating 5.0/5

Christine Couples - Confirmed reviews ALL

We came from Taranaki to race our horse in the Rotorua Cup. We won it!!! My husband is disabled from a stroke and everything suited him as well!

Dear Christine G., Congratulations on the win! We very much appreciate your outstanding comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Rotorua Team.

More than expected.

TripAdvisor rating 5.0/5

pauloreyesgarcia TripAdvisor review

As usual, the service and attention to detail was more than expected. Having been greeted with smiles and a warm welcome makes Pullman Rotorua a home away from home but with special perks! Thank you for making our stay quite relaxing and enjoyable. Thank you very much!!

Ok experience

Customer review rating 2.5/5

Marcia Couples - Confirmed reviews ALL

Hotel room was lovely staff however we’re not. Breakfast staff were almost non existent and check in staff and manager were beyond rude and after issue with their system and trying to charge us a second time left me in tears for what was meant to be a lovely night away.

Dear Terry W., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

Great hotel

Customer review rating 4.5/5

T. A. Couples - Confirmed reviews ALL

Second stay in this lovely hotel. It’s got a great location and good bike storage. Staff are very helpful. Rooms are huge and comfortable

Dear A. T., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

Great location

Customer review rating 5.0/5

Far Families - Confirmed reviews ALL

Good breakfast Great service Comfortable beds Amazing location

Dear Farhana A., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team

Breath of fresh air

Customer review rating 5.0/5

Matthew K. Business - Confirmed reviews ALL

Typically a new hotel has it flaws and as we all know some mistakes. However I cannot fault this hotel on any aspect. True customer service from check into bar service, they are truely a team to be thankful for. My stay could not have been any better and only wish I could have stayed longer. Would highly recommend the Pullman Rotorua for a night or weekend get away.

Dear Mathew David K., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

Lovely stay

Customer review rating 4.5/5

Erin Families - Confirmed reviews ALL

Kind, welcoming staff who were always willing to help. Clean and spacious rooms.

Dear Erena A., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

Friendly staff, great room

Customer review rating 4.5/5

Amy Solo - Confirmed reviews ALL

Helpful and friendly staff, very warm welcome. The room was great, a nice, modern layout and very spacious, although the sulphur smell in the room was very strong by the morning. The bed and shower was amazing. The room was very quiet, I didn’t hear other guests/doors or even noise from outside which was great. My only negative points are all the surcharges for paying with credit card, and parking is street parking unless you pay for valet. The street was full and people appear to just park in the drop off zone. Food was very expensive, the full breakfast was nothing special. Overall, a great experience with the usual trappings. You will have a great sleep!

Dear Amy F., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team

Lovely Staff and enjoyable stay

Customer review rating 4.5/5

H. Couples - Confirmed reviews ALL

Staff amazing and food out standing. Only thing which I found strange was the toilet and bathroom are in your room with opening above doors so no real privatizes.

Dear Scott H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are sorry to read that our unique bathroom design is not up to your satisfaction, but we're glad that you did have an enjoyable stay overall. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team

Excellent stay

Customer review rating 5.0/5

E H. Business - Confirmed reviews ALL

Very attentive staff who were welcoming and friendly. Lovely room.

Dear Erika H., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

Good stay

Customer review rating 3.5/5

Juan Couples - Confirmed reviews ALL

The team was super helpful and the rooms was lovely, comfortable and warm. Whilst clearly outlined on the site we where disappointed that the bar and lounge did not have a warm cosy feeling. Was missing a fire place especially as the nights where getting cold. There was no swimming pool, sauna or even a hot tub to chill. Paying for the parking was a cheek, given that it was not even under a roof, but the valet was a nice service.

Dear Juan L., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

Good stay

Customer review rating 4.0/5

Maree Friends - Confirmed reviews ALL

Lovely, clean room, an early check in and friendly reception staff

Dear Maree C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Yours Sincerely, Gurinder Singh Assistant Manager Pullman Hotel Rotorua

was well located

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

Dinning experience was poor.....wrong food delivered as to what was ordered Were told soup was Cauliflower but tomato soup delivered to table Barista coffee was not that good ....only luke warm if that! Website did say Valet Parking was free.....we were required to pay $90 for two nights Restaurant had 'run out of greens' that went with our meal Would we stay again.....NO

Dear Gloria S., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Yours Sincerely, Gurinder Singh Assistant Manager Pullman hotel Rotorua

Good stay

Customer review rating 4.5/5

C. Couples - Confirmed reviews ALL

Very friendly and helpful staff. Restaurant (for breakfast and dinner) is good and service is friendly again. Room is spacious but the lake view was not as good as expected because the hotel is not at the waterfront.

Dear Pik Wong C., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team, Rotorua.

Customer review rating 4.0/5

Errol M. Business - Confirmed reviews ALL

Very nice central location. this location has a very good restaurant. My only complaint was the air conditioning did not work properly and i was very cold all night, I told reception on the way out they did not seem very interested. I stay here on business this is my forth stay.

Dear Errol M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. I would like to apologize for your air conditioning not being amended during your stay. This is a small amendment that absolutely could have been taken care of promptly. However we are incredibly that your stay overall was to your satisfaction. It is always a pleasure to receive positive feedback and will serve as great encouragement for our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Carl Stone Guest Service Agent The Pullman Rotorua

Always friendly service and a great price

Customer review rating 4.5/5

Col Business - Confirmed reviews ALL

great team with prompt efficient and friendly service, it is a well appointed facility

Dear Colin M., We very much appreciate your comments regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Rotorua Team.

Customer review rating 5.0/5

Sandra Friends - Confirmed reviews ALL

Servicec100 %

Dear Sandra H., We very much appreciate your comment regarding your stay at the Pullman Rotorua. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Pullman Team, Rotorua.

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