Pullman Rotorua 5 stars

Customer review rating (ALL Rating) 4.5/5 1,393 reviews

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Description

Hotel extras

  • Steps away from bars restaurants & shopping

  • Close to geothermal hot springs

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill with fresh and local produce

  • Bright, flexible space for effective events

Our accommodation(s)

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Hotel location

Pullman Rotorua

1135 Arawa St
3010 ROTORUA
New Zealand

GPS:-38.134659, 176.252605

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Barrel & Co. Bar and Grill

Set in the geothermal heart of Rotorua, our kitchen is inspired by a land where the earth breathes, forests thrive, and food carries deep cultural roots. Here, steakhouse tradition meets the wild, untamed spirit of Aotearoa.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,393 reviews

Customer review rating 5.0/5

Raewyn W. Families - Confirmed reviews ALL

Staff amazing rooms very nice and comfortable

Dear Raewyn, Thank you for your kind feedback regarding our staff and accommodations. We appreciate your recognition of their efforts in providing a comfortable experience for our guests. Kind regards, Robert Andren General Manager

Customer review rating 4.0/5

Gurvinder S. Families - Confirmed reviews ALL

We really enjoyed our stay at Pullman Rotorua as always, but we were disappointed with the parking situation this time. All the street parking was full due to an event, which left us searching for a spot for nearly 30 minutes. Considering the cost of the rooms and the standard Pullman is known for, it would be reasonable to expect parking to be provided or better managed for guests. I stay at Pullman every time I visit Rotorua because of the luxury and comfort, but the parking issue made this visit quite stressful. If this continues, Pullman may risk losing loyal customers.

Dear Gurvinder, Thank you for sharing your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the luxury and comfort that Pullman Rotorua is known for. However, I sincerely apologize for the inconvenience you experienced with parking during your visit. The hotel only have a fixed amount of parking spaces. We Unfortunately we are not able to 'upsize' and arrange additional spaces nearby during high demand. On weekends like Matariki when we see a surge of locals gathering in the CBD, a lot of the public parking spaces around the hotel are occupied. Particularly late afternoon and evening. Thank you for your continued loyalty. We hope to welcome you back soon and provide a more seamless experience. Kind regards, Robert Andren General Manager

Customer review rating 5.0/5

Mingxuan Z. Families - Confirmed reviews ALL

Friendly staff

Dear Mingxuan Z., Thank you for your kind feedback regarding your recent stay with us. We are pleased to hear that you found your experience comfortable and appreciated our friendly staff. Your satisfaction is important to us, and we look forward to welcoming you back. Regards Shubhang Chauhan Pullman Rotorua

Customer review rating 3.0/5

Vishendran G. Families - Confirmed reviews ALL

I had short stay at hotel. The service was excellent and the rooms good. However yhe breakfast let it down.

Dear Vishendran G., Thank you for your feedback regarding your recent stay at Pullman Rotorua. We are pleased to hear that you found our service and rooms satisfactory. However, we regret that the breakfast did not meet your expectations, and we appreciate your comments as they help us improve. Regards Shuichi Iwata Front Of House Manager Pullman Rotorua

Customer review rating 5.0/5

Mike N. Families - Confirmed reviews ALL

Everyone was warm and welcoming

Dear Mike N., Thank you for your kind words regarding your recent stay at Pullman Rotorua. We are delighted to hear that you found our accommodations comfortable and our team welcoming. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Regards Annabel Front Office Pullman Rotorua

Other web-users rate our hotel

  • 623 reviews 8.6/10 Location
  • 1,042 reviews 8/10 Room
  • 925 reviews 8.6/10 Service
  • 9 reviews 5.9/10 WiFi
  • 302 reviews 7.7/10 Breakfast
  • 278 reviews 8.2/10 Cleanliness
  • 225 reviews 4.5/10 Value

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