Pullman Rotorua Hotel 5 stars

Customer review rating 4.4/5 1,072 reviews

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Pullman Rotorua
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+ 20 Services

Hotel extras

  • Modern rooms & suites with lake or city views

  • Vibrant & contemporary dining at Barrel & Co Bar and Grill

  • Spacious gym with state-of-the-art equipment

  • 5 dynamic meeting spaces

  • Executive lounge

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on requestPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Dry cleaning / IroningPaying
  • Currency exchange
  • Porter
  • Concierge
Catering
  • BreakfastPaying
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on requestPaying
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service availablePaying
Information message

Hotel location

Pullman Rotorua

1135 Arawa St
3010 rotorua
new zealand

Tel: +6473439750

Fax: (+64)73439750

Check-in from 14h00

Check out up to 11h00

  • By plane

    AUCKLAND AIRPORT At 216km / 134.22 miles

  • By plane

    ROTORUA AIRPORT At 10.4km / 6.46 miles

  • By helicopter

    ROTORUA AIRPORT At 10.4km / 6.46 miles

GPS :-38.134659, 176.252605

Our accommodation(s)

SUPERIOR ROOM, 1 King Size Bed, City View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, Lake View

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 King Size Bed, Lake View

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Queen Size Beds, City View.

  • Max. number of persons: 4
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe City View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Lake View Room with 1 kingsize bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

EXECUTIVE SUITE, Lounge access, 1 King Size Bed, LAKE View

  • Max. number of persons: 2
  • Area: From 50 / 538 sq ft
  • Coffee/tea making facilities
  • Direct dial telephone
  • Mini Bar

Deluxe Executive City View Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft

Deluxe Executive Lake View Room, Lounge Access, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 33 / 355 sq ft
Rooms

Our restaurants and bars

Barrel & Co. Bar and Grill

Type of cuisine: Bistro

Farm-to-table cooking that centres around an intimate open kitchen with a welcoming sense of theatre. Barrel & Co. is our cosmopolitan brasserie looking onto Arawa Street.

Menu (PDF)

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Barrel & Co. Bar and Grill

Non contractual photo

Find yourself a spot in our warmly-lit bar, with indoor outdoor flow. Together with New Zealand's finest producers, the beverage list is crafted around the country's award-winning fine wines and artisan beers.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 155

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Pullman Rotorua

100% genuine reviews from our guests

Find out more

ALL Rating 4.4/5

1,072 reviews

tripadvisor

TripAdvisor Rating 4.0/5

68 reviews

Handy

Customer review rating 4.5/5

Sue Couples - 15/02/2021 Confirmed reviews ALL

Excellent apart from when we were in our room and someone was able to open the door with their card. Advised reception and they immediately changed our code for the room.

Dear Ms. W. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay overall. Regarding someone else open your door, we apologize for any inconvenience caused and we will look into this further to ensure this will not occur in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Simply taken care of.

Customer review rating 4.5/5

Brett Couples - 15/02/2021 Confirmed reviews ALL

Perfect stay, great spot, awesome staff.

Dear Mr. McGrego, Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Perfect stay

Customer review rating 5.0/5

Jason R. Friends - 14/02/2021 Confirmed reviews ALL

Chur

Dear Mr. R., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Wrong room, poor standard not even close to a 5 star.

Customer review rating 2.0/5

Anonymous Couples - 14/02/2021 Confirmed reviews ALL

Staying for a mixture of business and pleasure we chose the Pullman as it was the only 5 star Hotel in the area and the photos during booking looked appealing enough to know we would be comfortable. On arrival we were put in a room that looked nothing like the photos, the separate shower had a gas station lock door, the TV was positioned in a way that rendered it nothing more than an ugly ornament. The standalone mirror was dirty, the room was awful. After calling reception it was established that this was a disabled access room (not touching on the extremely lower standard available for disabled persons) this wasn't acceptable especially given the hotel was seemingly far from fully booked. Staff moved us one room over on the same floor and this was much closer to the photos and what we were expecting. If the hotel was a 3.5 star, or perhaps a 4 then this room was perfectly reasonable. Measuring it against a 5 star rating, it falls very very short. Cracks in the gib, dirt along the unnecessary glass railing, marks on the sheets etc. The mini bar was empty, weighed against covid concerns, fair enough, but informing us before hand would have been good so we could have stopped for anything we may require. TV was slow, and small things like turning the rotating pillar and cleaning the whole area, placing the labels facing out, wiping the led mirror on/off button etc. The things that make a 5 star a 5 star. The elevator had scuffs and marks, a 30 minute fix. Staff where polite, despite being given brunch recommendations for a place that didn't seem to exist and issues with printers etc. Food was acceptable, nothing more. We absolutely won't be staying here again unless there's a restructure on how they present the hotel, and how they treat guests on arrival.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. From the feedback you have provided below, I can see that your recent stay with us fell well below your expectation and the usual high standards we strive to deliver for every guest. Please accept my sincere apologies, it is more than disappointing for us to know that on this occasion we did not meet or exceed your needs. We endeavour to build a wonderful and personal memory for every guest and I apologise that on this occasion your stay was no where near the level and experience we wish for our guests to have. Please rest assured that we are looking into this feedback to stop any future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Carlos Navarro Front Office Manager

Lovely stay

Customer review rating 5.0/5

Emily Couples - 13/02/2021 Confirmed reviews ALL

Lovely room, very clean. Very friendly accommodating staff. Everything you need in a stay and a lovely breakfast.

Dear Ms. G., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Outstanding Staff

Customer review rating 5.0/5

Chris A. D. Friends - 12/02/2021 Confirmed reviews ALL

When we arrived we were greeted by Crystal and she was fantastic, Welcoming, informative and couldn't do enough to make our first stay at the Pullman so good. She helped us with our vehicle and trailer too. This first experience was great and even better was that all of the staff were similarly helpful, friendly and most of all gave you time when you needed their help. We travel extensively here in NZ and when we could overseas, and the staff experience we had at Pullman last weekend was the best we have had anywhere. You should be very proud of them.

Dear Mr. W., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great Staff, Great Service, Toilet & Bathroom needs redesign

Customer review rating 2.5/5

Kelly K. Business - 10/02/2021 Confirmed reviews ALL

The staff service was impeccable. I could not fault any staff at the Pullman. My only issue which was a big one, was the design of the toilet and shower. For anyone who is sharing a room, there is absolutely no privacy for anyone wanting to have a shower. You typically take your clothes off before jumping in the shower, but there is nowhere discreet to do this. Also there is a slight gap in the door for both the shower and/or toilet, so people could see in. There is no lock on either doors aswell. I would never personally book a room again at this facility, unless it was solely with my husband. I would not recommend this place for anyone who is sharing a room due to the lack of modesty/privacy. I strongly believe a cavity door to create a separate bathroom area is needed.

Dear (Guest) Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are very glad to see that you found the service of the team to be of the high levels we strive for. We are also sorry to hear that our unique bathroom design was not to your liking and appreciate the comments you have given us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Carlos Navarro Front Office Manager

Well located

Customer review rating 4.5/5

Karen Couples - 10/02/2021 Confirmed reviews ALL

Perfect

Dear Ms S. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had a great stay in particular the service from the front desk team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Carlos Navarro Front Office Manager

Lovely hotel great staaff

Customer review rating 5.0/5

Ann R. Couples - 10/02/2021 Confirmed reviews ALL

We were extremely impressed with the room (apart from only 4 hangers for 2 occupants!) and the service in all departments, as well as with your delightful staff who were helpful and friendly. Above all when there was a serious problem with a water leak and the entire hotel had to be evacuated in the early hours your staff were very helpful and patient with the residents and extremely prompt in finding us accommodation in a nearby Accor hotel. We will certainly be back.

Dear Ms.R., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Luxury close to all amenities

Customer review rating 4.5/5

David C. Couples - 10/02/2021 Confirmed reviews ALL

We stayed over for my Birthday. Overall everything was excellent, but just a couple of things bugged me, we had a Nespresso coffee machine but the capsules were not replenished every morning and there could have been more of them. The shower head was loose at the hose connection and water sprayed everywhere.

Dear Mr.C., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Lovely modern hotel in a great location

Customer review rating 4.5/5

Anonymous Families - 10/02/2021 Confirmed reviews ALL

The Pullman was well located, very clean and the service was friendly and helpful.

Dear Ms. C. Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us. We are sorry to hear that our unique bathroom design was not to your liking, but are glad that overall you had an enjoyable stay and the hotel was to your expectations. Thank you again for sharing your experience, and we hope you will give us the opportunity to welcome you back in the future. Kind Regards Gagandeep Kaur Assistant Manager

Not quite a five star experience

Customer review rating 3.5/5

Anthony W. Couples - 09/02/2021 Confirmed reviews ALL

Was good mostly. The no option valet parking a surprise and no pool.

Dear Mr. W., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Good Stay, great service

Customer review rating 4.5/5

Ashima S. Families - 09/02/2021 Confirmed reviews ALL

Great Service by Gagandeep (Assistant Manager). Great food served by chef at breakfast time

Dear Ms. S., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

location

Customer review rating 3.5/5

Linda G. Couples - 09/02/2021 Confirmed reviews ALL

happy with trouble gone for our wedding anniversary, thankyou.Didn't likehaving to have car parked out on street, & charging $100 bond first time this has happened.With being in our 70s & I have a lame leg would expect a bit better service, like parking car & not charging $25 & carrying bags. Didnt receive any water which we usually do. All in all not up to standard we have have received from other Accor hotels.

Dear Ms.G., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Nice modern design hotel

Customer review rating 4.0/5

Ken Couples - 09/02/2021 Confirmed reviews ALL

Parking a bit difficult unless have to pay

Dear Ms. K., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Disappointed with this stay.

Customer review rating 0.5/5

Andrew Families - 09/02/2021 Confirmed reviews ALL

Hi, The hotel was clean and good location in the middle of Rotorua. But,,,,,, I'm going to copy this from the review I was asked for by the booking provider I used. I do travel and stay in places a lot with work, this was one of the rare time's I got to travel with the family. We booked for 2 adults and one 6 year old, this was specified from the start of the booking. On arrival at the hotel we find only one bed in the room. I went to reception and asked if they could move a small bed in for the 6 year old. They said they could, but it would be a $60 a night extra charge. "Oh, no" i say, we specified there was a 6 year old with us when I booked. The receptionist said it was expected by them that we would have the 3 of us in one bed. I said that was unreasonable in any hotel, especially a supposed 5 star one. The receptionist replied "this is what happens when you book through booking.com, you should always book with the hotel direct." So, am I being unfair on the Pullman and booking.com thinks this is reasonable, or is it a Pullman/Accor issue? Are people who use Booking.com "second class" guests? Sky city Grand, 3 weeks ago provided a bed for our 6 year old at no charge, so am glad I gave them a 10/10 score. In the end I paid $60 for one night and cancelled the second nights stay.

Dear Mr. T., Thank you for taking the time to tell us about your experience at the Pullman Rotorua. From the feedback you have provided below, I can see that your recent stay with us fell well below your expectation and the usual high standards we strive to deliver for every guest. Please accept my sincere apologies, it is more than disappointing for us to know that on this occasion we did not meet or exceed your needs. We endeavour to build a wonderful and personal memory for every guest and I apologise that right from your arrival to the room it was not a positive experience. I am sorry that the reservation was for two adults and 1 child and that the appropriate bedding was not provided. Please rest assured that we are looking into this feedback to stop any future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Kind Regards Carlos Navarro Front Office Manager

lovely modern new spacious rooms

Customer review rating 4.5/5

Kaz Couples - 09/02/2021 Confirmed reviews ALL

friendly helpful staff, lovely room (specially the shower)

Dear Ms. M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Good stay

Customer review rating 4.5/5

Shero P. Couples - 09/02/2021 Confirmed reviews ALL

Only negative...no pool and your breakfast had no beef sausage so that persons from the muslim faith could also enjoy a hearty breakfast.

Dear Mr.P., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction .Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Great night's accomodation in Rotorua.

Customer review rating 5.0/5

Maureen Friends - 08/02/2021 Confirmed reviews ALL

Well located, staff were very friendly and welcoming and the room was spotless.

Dear Ms.M., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

Lovely location

Customer review rating 5.0/5

Priya Couples - 08/02/2021 Confirmed reviews ALL

Loved it overrall

Dear Ms. S., Thank you very much for taking the time to provide us with feedback regarding your recent stay here at the Pullman Rotorua. We very much appreciate your comments regarding your stay with us and glad to hear you had an enjoyable stay and everything was to your satisfaction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Gagandeep Kaur Assistant Manager

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