Cher Stephane, Nous vous remercions sincèrement pour votre commentaire positif. C'est un plaisir de savoir que vous avez apprécié l'accueil de notre personnel et la qualité de votre séjour. Nous espérons vous accueillir à nouveau très bientôt. Cordialement, Bathilde Milandou Responsable Qualité - SO/ Paris

Dear Francesco, Thank you very much for your wonderful review following your stay at SO/ Paris Hotel. We are truly delighted to read how much you appreciated our meticulous attention to detail, our fantastic location, and the breathtaking views over Paris. It is especially rewarding to know that the attentiveness of our team, the cleanliness of the rooms, and the warm welcome contributed to making your experience so enjoyable. We are also pleased that you enjoyed the generous breakfast overlooking the city, as well as the comfort of our beds and the exceptional showers. Your kind compliments are a wonderful source of motivation for all our teams, who strive every day to create memorable experiences for our guests. We sincerely hope to have the pleasure of welcoming you back very soon for another exceptional stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ersilia, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to read that you appreciated our excellent location, the comfort and generous size of your room, the lighting, the friendliness and efficiency of our team, the modern design of the hotel, and the beautiful views from our Club. Thank you as well for recognizing Joseph, Marta, and Jesús at Reception for their support and assistance throughout your stay. We will be pleased to share your kind words with them. We are, however, sorry to learn that our breakfast experience did not meet your expectations. We understand how important breakfast is, especially for guests with specific dietary requirements and allergies. During your stay, our team endeavoured to propose several alternative options and personalized solutions to accommodate your needs, although we understand these did not fully meet your expectations. Please be assured that your comments regarding the variety of fruits, the coffee and cappuccino quality, as well as the overall breakfast offering, have been shared with our culinary and restaurant teams for careful review. Our breakfast buffet is designed to provide a wide selection of fresh and seasonal products while allowing guests to choose freely according to their preferences. We also recognize your observation regarding food waste reduction initiatives adopted by some hotels through pre-ordering systems and personalized service, and we appreciate this valuable perspective. Thank you once again for your constructive feedback. It helps us continue improving the experience we offer our guests, and we hope to have the pleasure of welcoming you back to SO/ Paris in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ramona, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed the comfort of your room, the cleanliness of the hotel, and the stunning views of the Eiffel Tower. It is also wonderful to know that you appreciated the unique panoramic setting of Bonnie and its breathtaking 360° view over Paris. However, I am sincerely sorry to learn that the food served during your dinner did not meet your expectations. We fully understand how disappointing this can be, especially when dining is meant to be an important part of the overall experience during your stay. At Bonnie, we aim to offer much more than just a meal we strive to create memorable moments combining a vibrant atmosphere, attentive service, creative cuisine, and one of the most exceptional views in Paris. It is therefore truly regrettable to know that the culinary aspect of your evening was not at the level you were expecting. Please rest assured that your feedback is being taken seriously and has been shared with our restaurant team, as guest comments are essential in helping us maintain the high standards of experience and service we wish to offer every guest. We nevertheless hope to have the pleasure of welcoming you again to SO/ Paris and offering you a dining experience that fully reflects the standards and memories we wish to create for our guests. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sara, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed the cleanliness of the hotel, its convenient location, and the courteous service provided by our teams. It is also wonderful to know that you appreciated the beautiful view from our rooftop restaurant. At Bonnie, we aim to offer much more than a meal we strive to create a complete experience combining conviviality, a unique atmosphere, and memorable moments to share. Ideally located with stunning panoramic views over Paris, the restaurant provides an exceptional rooftop setting to enjoy an evening above the city. Alongside carefully crafted dishes and drinks, we focus on attentive service, creative cocktails, and a vibrant atmosphere that together contribute to a distinctive experience that reflects the spirit of Paris. We fully understand and respect that tastes and culinary preferences are different for every guest, and we are sincerely sorry that the food did not fully meet your personal expectations on this occasion. Please rest assured that your comments have been carefully shared with our restaurant team, as guest feedback is very important to us. We hope to have the pleasure of welcoming you back to SO/ Paris in the future for an even more enjoyable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Amedeo, Thank you very much for taking the time to share your feedback following your stay at SO/ Paris Hotel. We are pleased to read that you found our team kind and helpful throughout your stay, and we sincerely appreciate your comment. We are, however, sorry to read that our breakfast experience did not fully meet your expectations, particularly regarding the variety offered in relation to your dietary requirements. Please allow us to kindly clarify that our teams made every effort during your stay to accommodate your needs, including guiding you through the buffet items suitable for a milk-free diet, and offering all available vegan options. For your information, our breakfast buffet already includes several vegan-friendly options such as chocolate plant-based yogurts, fresh fruits and vegetables, cereals, dried fruits and plant-based milks, chia seed pudding, banana cake, as well as all breads except sandwich bread. In addition, our Chef was also fully prepared to specially bake a homemade vegan vanilla cake for you during your stay. We also prepared recommendations for nearby vegan and dairy-free bakeries in the area, and our team was available to assist in purchasing fresh pastries on your behalf each morning upon request, in order to provide more variety and comfort. I also had the opportunity to personally meet with you during your stay, and we had agreed on a simple arrangement whereby you would let us know the evening prior if you wished us to purchase fresh pastries for the following morning; however, we unfortunately did not receive any further requests after this discussion. We were aware of your dietary requirements and therefore did our utmost to offer suitable alternatives and tailored solutions throughout your stay. We regret if these solutions did not fully meet your expectations. Your feedback is very important to us, as it helps us refine both our offerings and the way we support guests with specific dietary needs. We will of course take your comments into consideration moving forward. We truly hope to have the opportunity to welcome you back in the future for a more fully satisfying experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Chisatp, Thank you very much for sharing your feedback following your stay. We are delighted that you enjoyed the beautiful view, as well as the overall comfort and atmosphere of the property, including the Zen-inspired bathroom design, created to offer a calm and relaxing experience. It is also very rewarding to read your kind words about our team. We are pleased to know that the staff were friendly, helpful, and attentive throughout your stay. Your special mention of the restaurant manager is greatly appreciated, and we are glad that his presence and organisation contributed positively to your experience. Regarding the in-room tea amenities, we would like to kindly note that additional tea bags are always available upon request, and our teams would be very happy to provide more at any time during your stay. We sincerely thank you for your thoughtful comments and hope to have the pleasure of welcoming you back very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Mirco, Thank you very much for taking the time to share your feedback following your recent short stay with us. We are delighted to read that you had a beautiful experience and that our young and dynamic team contributed to making your visit so memorable. Your kind words regarding your 5-star welcome truly mean a lot to all of us. We hope to have the pleasure of welcoming you back very soon to SO/ Paris for another wonderful stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Alex, Thank you very much for sharing this wonderful feedback following your recent stay with us. We are truly delighted to read that you enjoyed your room and its exceptional panoramic view over iconic Parisian landmarks such as Notre Dame, the Eiffel Tower, Hôtel de Ville, the Pompidou Centre, and Sacré-Cœur. Your appreciation of our location, breakfast, and overall service means a great deal to us. It is especially rewarding to know that our team’s professionalism and friendliness contributed to making your experience so memorable. Your kind recommendation is the greatest compliment we could receive. We very much hope to have the pleasure of welcoming you back again soon to SO/ Paris. Please do not hesitate to reach out to me directly for any future stay arrangements. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ilaria, Thank you for taking the time to share your detailed feedback. We are delighted that you appreciated our prime location, the presentation at check-in, the well-maintained room, excellent bed, and the rooftop bar service. Regarding your room, you had reserved an Iconic – Paris Skyline View with Eiffel Tower view. This category does not include a bath, but we hope you were still able to enjoy the other amenities of your room. For your next stay, our reservation team would be more than happy to assist you in selecting a room that best suits your preferences. Concerning the rooftop bar, hot beverages are available at the Lobby Bar, as each outlet provides a specific service; the rooftop bar is dedicated to alcoholic drinks and cocktails. That said, we are truly sorry to learn that the service at the restaurant did not meet your expectations. The slow pace of service is not reflective of the level of experience we strive to offer. Please rest assured that your comments have been shared with the restaurant management team so that immediate improvements can be made. We are proud of our breakfast experience, thoughtfully curated to showcase a wide variety of fresh, seasonal, and high-quality products, including artisanal pastries, healthy options, and hot à-la-carte dishes, all served in an elegant setting with panoramic views over Paris. Our goal is to provide guests with a refined and energizing start to the day, combining both taste and atmosphere. Regarding the turndown service, please note that it is provided daily. In your case, as the “Do Not Disturb” option was selected, the service was not performed to respect your privacy. We also noted your comment regarding the staff at Bonnie. Please accept our sincere apologies if you felt there was any attitude. We strive to create a warm and welcoming environment, so it is disappointing that this was not your impression. Lastly, regarding the spa, it is available by treatment and reservation only, but we fully understand your desire for a relaxing bath after a cold day in Paris. Thank you again for your feedback. We hope to welcome you back soon and ensure your next experience exceeds expectations. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Andrea, Thank you very much for taking the time to share such a detailed review of your stay with us. We are delighted to read your positive comments regarding our location, design, cleanliness, bedding, and the overall comfort of your room, as these are aspects we truly value. We are, however, sorry to learn about your disappointment regarding the view and your experience at check-in. According to our records, you were accommodated in the room category you reserved: Iconic – Paris Skyline View. Our room allocation process is based on the booked category, and it is always handled with care and transparency by our teams. Please rest assured that our goal is never to mislead or disappoint our guests our core mission is to provide a memorable experience in the City of Light, not to ruin a stay or create any confusion regarding a reservation. We hope you were still able to enjoy the other amenities of your room. For your next stay, our reservation team would be more than happy to assist you in selecting a room that best suits your preferences, and we encourage you to contact us in advance so we may further personalize your experience. At SO/ Paris, we take great care in selecting and training our team to deliver a five-star level of service. It is concerning to hear that this was not fully reflected during your visit, and your feedback has been shared with the relevant teams for awareness We sincerely hope to have the opportunity to welcome you back and provide you with an experience fully aligned with your expectations. Kind regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Alexa, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the comfort of your room and the incredible breakfast view at SO/ Paris. We are sorry if the speed of the internet connection affected your stay. Please rest assured that we will share your comment with our team to continue improving our guest experience. We look forward to welcoming you back for an even more enjoyable stay. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Gaetano, Thank you for your wonderful feedback! We’re thrilled to hear that you had a great stay with us and appreciated the warm welcome, clean accommodations, and professional service. Your kind words about Jesús and our talented team member José at the bar, both polite and dedicated professionals, have been shared with them, and they are truly grateful for the recognition. We hope to have the pleasure of welcoming you back for another perfect stay in the near future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Armando, Thank you for sharing your concerns regarding your stay. I sincerely apologize for the inconvenience caused by the unpleasant odor in your room and the disruption it brought to your experience. I sincerely apologize once again for the inconvenience you experienced during your stay. I completely understand your disappointment, especially as you chose our establishment for a stay that should have met your expectations. While we offered a room change, I regret that we were unable to fulfill your specific request for a room with a similar view. Please rest assured that our teams made every effort to resolve this issue, including conducting a technical intervention and a thorough inspection of your room. As discussed during your meeting with Mathilde and Tom, we have taken all necessary actions to resolve the issue, including a technical intervention and a thorough inspection of the room. Your feedback is invaluable to us, and I assure you that measures are being taken to prevent such situations in the future. We sincerely hope to have the opportunity to regain your trust and provide you with a flawless experience during your next visit. I remain personally at your disposal should you wish to discuss this further or share any additional observations. With my warmest regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Massimo, Thank you for sharing your thoughts. We’re pleased to hear that your stay was enjoyable overall. Your feedback regarding the breakfast variety and quantity is appreciated, and we will certainly take it into consideration to enhance our offerings. We look forward to welcoming you back for an even better experience in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Fabrizia, Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay and appreciated the modern yet comfortable atmosphere of SO/ Paris. We look forward to welcoming you back for another memorable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Damiano, Thank you for your detailed feedback. We’re glad you enjoyed our prime location, comfortable accommodations, and the exclusive atmosphere of our bars and clubs. We apologize, however, for the inconvenience caused by the water outage and the lack of a proactive solution regarding the room rate for that day. Although the issue was beyond our control, we understand how it impacted your stay. We also appreciate your comments on the breakfast quality and menu variety; this is helpful as we work to enhance our guests’ experience. We hope to welcome you back for an even more enjoyable visit. Bathilde Milandou - Quality Manager SO/ Paris