SO/ Paris Hotel 5 stelle

Dear Francesco, Thank you very much for your wonderful review following your stay at SO/ Paris Hotel. We are truly delighted to read how much you appreciated our meticulous attention to detail, our fantastic location, and the breathtaking views over Paris. It is especially rewarding to know that the attentiveness of our team, the cleanliness of the rooms, and the warm welcome contributed to making your experience so enjoyable. We are also pleased that you enjoyed the generous breakfast overlooking the city, as well as the comfort of our beds and the exceptional showers. Your kind compliments are a wonderful source of motivation for all our teams, who strive every day to create memorable experiences for our guests. We sincerely hope to have the pleasure of welcoming you back very soon for another exceptional stay in Paris. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ersilia, Thank you very much for taking the time to share your detailed feedback following your stay with us. We are delighted to read that you appreciated our excellent location, the comfort and generous size of your room, the lighting, the friendliness and efficiency of our team, the modern design of the hotel, and the beautiful views from our Club. Thank you as well for recognizing Joseph, Marta, and Jesús at Reception for their support and assistance throughout your stay. We will be pleased to share your kind words with them. We are, however, sorry to learn that our breakfast experience did not meet your expectations. We understand how important breakfast is, especially for guests with specific dietary requirements and allergies. During your stay, our team endeavoured to propose several alternative options and personalized solutions to accommodate your needs, although we understand these did not fully meet your expectations. Please be assured that your comments regarding the variety of fruits, the coffee and cappuccino quality, as well as the overall breakfast offering, have been shared with our culinary and restaurant teams for careful review. Our breakfast buffet is designed to provide a wide selection of fresh and seasonal products while allowing guests to choose freely according to their preferences. We also recognize your observation regarding food waste reduction initiatives adopted by some hotels through pre-ordering systems and personalized service, and we appreciate this valuable perspective. Thank you once again for your constructive feedback. It helps us continue improving the experience we offer our guests, and we hope to have the pleasure of welcoming you back to SO/ Paris in the future. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Ramona, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed the comfort of your room, the cleanliness of the hotel, and the stunning views of the Eiffel Tower. It is also wonderful to know that you appreciated the unique panoramic setting of Bonnie and its breathtaking 360° view over Paris. However, I am sincerely sorry to learn that the food served during your dinner did not meet your expectations. We fully understand how disappointing this can be, especially when dining is meant to be an important part of the overall experience during your stay. At Bonnie, we aim to offer much more than just a meal we strive to create memorable moments combining a vibrant atmosphere, attentive service, creative cuisine, and one of the most exceptional views in Paris. It is therefore truly regrettable to know that the culinary aspect of your evening was not at the level you were expecting. Please rest assured that your feedback is being taken seriously and has been shared with our restaurant team, as guest comments are essential in helping us maintain the high standards of experience and service we wish to offer every guest. We nevertheless hope to have the pleasure of welcoming you again to SO/ Paris and offering you a dining experience that fully reflects the standards and memories we wish to create for our guests. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Sara, Thank you very much for taking the time to share your feedback following your stay with us. We are delighted to read that you enjoyed the cleanliness of the hotel, its convenient location, and the courteous service provided by our teams. It is also wonderful to know that you appreciated the beautiful view from our rooftop restaurant. At Bonnie, we aim to offer much more than a meal we strive to create a complete experience combining conviviality, a unique atmosphere, and memorable moments to share. Ideally located with stunning panoramic views over Paris, the restaurant provides an exceptional rooftop setting to enjoy an evening above the city. Alongside carefully crafted dishes and drinks, we focus on attentive service, creative cocktails, and a vibrant atmosphere that together contribute to a distinctive experience that reflects the spirit of Paris. We fully understand and respect that tastes and culinary preferences are different for every guest, and we are sincerely sorry that the food did not fully meet your personal expectations on this occasion. Please rest assured that your comments have been carefully shared with our restaurant team, as guest feedback is very important to us. We hope to have the pleasure of welcoming you back to SO/ Paris in the future for an even more enjoyable experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Amedeo, Thank you very much for taking the time to share your feedback following your stay at SO/ Paris Hotel. We are pleased to read that you found our team kind and helpful throughout your stay, and we sincerely appreciate your comment. We are, however, sorry to read that our breakfast experience did not fully meet your expectations, particularly regarding the variety offered in relation to your dietary requirements. Please allow us to kindly clarify that our teams made every effort during your stay to accommodate your needs, including guiding you through the buffet items suitable for a milk-free diet, and offering all available vegan options. For your information, our breakfast buffet already includes several vegan-friendly options such as chocolate plant-based yogurts, fresh fruits and vegetables, cereals, dried fruits and plant-based milks, chia seed pudding, banana cake, as well as all breads except sandwich bread. In addition, our Chef was also fully prepared to specially bake a homemade vegan vanilla cake for you during your stay. We also prepared recommendations for nearby vegan and dairy-free bakeries in the area, and our team was available to assist in purchasing fresh pastries on your behalf each morning upon request, in order to provide more variety and comfort. I also had the opportunity to personally meet with you during your stay, and we had agreed on a simple arrangement whereby you would let us know the evening prior if you wished us to purchase fresh pastries for the following morning; however, we unfortunately did not receive any further requests after this discussion. We were aware of your dietary requirements and therefore did our utmost to offer suitable alternatives and tailored solutions throughout your stay. We regret if these solutions did not fully meet your expectations. Your feedback is very important to us, as it helps us refine both our offerings and the way we support guests with specific dietary needs. We will of course take your comments into consideration moving forward. We truly hope to have the opportunity to welcome you back in the future for a more fully satisfying experience. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris