Dear Benjamin, Thank you for your wonderful feedback. I am delighted to read that you had a comfortable stay with us and that you enjoyed both the hotel and the restaurant. Your kind words regarding the comfort of your stay and the quality of the dining experience are truly appreciated and will be shared with our teams. We look forward to welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Walter, Thank you very much for your wonderful feedback. We are delighted to know that you enjoyed the modern design and unique atmosphere of SO/ Paris, and that you found it to be a great place from which to discover the rich history of our beautiful city. We also appreciate your constructive comments regarding the organization and the spacing between tables. Guest feedback is invaluable, and we will certainly share your observations with the relevant teams for their consideration. A special thank you for recognizing Beatriz. We will be delighted to pass along your kind words to her. She will be thrilled to know that her service contributed positively to your stay and helped make your experience memorable. We hope to have the pleasure of welcoming you back to SO/ Paris very soon. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Aida, Thank you very much for your kind feedback. We are truly delighted to read that you enjoyed your stay with us, especially our modern design, beautiful views, and central location. It is also a pleasure to know that the shower and fitness center met your expectations and contributed to your comfort. Your appreciation of our fashionable atmosphere means a lot to us, as we strive to create a unique and inspiring experience for our guests. We would be thrilled to welcome you back very soon for another stylish Parisian stay. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Francisco, Thank you for your wonderful feedback and for choosing to stay with us for the fifth time within a year. We are delighted to hear that you enjoyed our stunning views, perfect rooms, and the exceptional service provided by our staff. It is gratifying to know that our location has added to your Parisian experience, allowing for delightful runs along the Seine and romantic strolls to Île Saint-Louis. We look forward to welcoming you back for your upcoming reservations this summer. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Oscar, Thank you very much for taking the time to share your detailed feedback regarding your recent stay with us. I am delighted to hear that, overall, everything was excellent during your visit. However, I sincerely apologize for the difficulties you experienced during your breakfast. I completely understand how frustrating it must have been to wait in 15-minute lines each morning and struggle to secure a table for four. We are truly sorry that during these moments at breakfast, you did not feel the same level of care and attention, both from our managers and the rest of our staff. I also regret the shortages of dishes, glasses, and plates at the buffet, as well as the slow table service. The slow pace of service is not reflective of the level of experience we strive to offer.breakfast should be a moment of relaxation and enjoyment, and the slow pace of service you experienced is not reflective of the level of experience we strive to offer. I fully acknowledge your observation regarding the presence of many managers while the attention from staff was limited, and I agree that this is far from the experience we want our guests to have. Please rest assured that this situation will not happen again. I would also like to take this opportunity to personally assure you that we welcome all our guests with the utmost professionalism and courtesy. Hospitality is at the heart of what we do. Interacting with people from all around the world and helping them discover our beautiful and cosmopolitan city is what motivates us every day to continue working in this industry. We greatly value your feedback and hope to have the opportunity to welcome you back in the future, providing an experience that reflects the high standards of the rest of your stay. Warm regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Emilio, Thank you so much for your wonderful feedback! We are delighted to hear that you enjoyed your stay at SO/ Paris and that your room offered such stunning views of the Seine. It’s always a pleasure to know that our team’s efforts contributed to a 5-star experience. Your kind words mean a great deal to us, and we look forward to welcoming you back for another memorable stay. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Josep, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced regarding your late check-out request. I understand how frustrating it must have been. Please allow us to clarify that late check-out is not guaranteed at the time of booking, as it depends on hotel occupancy. On the day of your stay, we were unfortunately fully booked. However, we did make every effort to accommodate your request by allowing a departure at 12:30 pm, even though it was later than the standard check-out time but earlier than your preferred time. At that moment, this was the maximum we could offer, and we sincerely regret any inconvenience it may have caused. We also value your feedback regarding guest attentiveness. Please allow us to assure you that our team acted professionally throughout your stay, performing their duties with care and dedication. We are truly sorry if you felt at any moment that your needs were not fully anticipated or attended to. We are delighted to hear that you would like to recognize the waiter at Bonnie’s restaurant. Their attentiveness and professionalism truly enhanced your experience, and we will be sure to share your kind words with them. We hope to have the pleasure of welcoming you back to SO/ Paris for another stay, providing an experience that will truly meet your expectations. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Luis, Thank you very much for your wonderful feedback! We are thrilled to hear that you enjoyed the room, the spectacular views, and the breakfast with Paris at your feet. Beatriz, Jesús, and Isabel will be delighted to know their warm welcome and service made your stay unforgettable. We also appreciate your note regarding breakfast timings and will take it into consideration. We look forward to welcoming you back to SO/ Paris soon!. Wam regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Macarena,, Thank you very much for your wonderful review! We’re thrilled that you enjoyed your stay, from our friendly staff and spotless rooms to the prime location and incredible views. We look forward to welcoming you back for another luxurious experience at SO/ Paris. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Estimado Albert, Antes que nada, queremos agradecerle por haberse tomado el tiempo de compartir su experiencia con nosotros. Lamentamos sinceramente que algunos aspectos de su estancia, especialmente el desayuno y la atención recibida, no hayan estado a la altura de sus expectativas, ni de nuestros estándares . Tomamos muy en serio sus comentarios sobre el buffet, los platos a la carta y el error con el café con leche de avena. Le pedimos disculpas por la falta de consistencia y por la respuesta que recibió al reclamar, ya que nuestro objetivo es siempre ofrecer un servicio amable y atento. Lamentamos la confusión respecto al descuento por formar parte de los equipos del grupo Ennismore.í Actualmente, nuestro restaurante no está adherido a este tipo de beneficios, trabajaremos para mejorar la comunicación en este aspecto. Agradecemos su sinceridad, ya que nos ayuda a identificar áreas de mejora para poder ofrecer una experiencia impecable a todos nuestros huéspedes. Esperamos que nos dé la oportunidad de recibirle nuevamente. Quedamos a su disposición para cualquier comentario adicional. Atentamente, Beatriz Martinez-Mari Front of House Manager

Dear Bernardo, Thank you for your feedback! We\'re glad you appreciated our location, staff, and the comfort of your room. We hope to have the opportunity to welcome you again for a more extended stay and an even better experience. Bathilde Milandou Quality Manager - SO/ Paris

Dear Adriana, Thank you for sharing your experience. We're happy to hear that you enjoyed the room and the service. However, we are sorry to hear about the issue with the access to the club. There are sometimes restrictions depending on events or policies, but we will review the situation to ensure better communication for our guests in the future. We value your feedback greatly and hope you will give us another opportunity to provide you with the flawless experience you deserve. Sincerely, Bathilde Milandou Quality Manager - SO/ Paris

Dear Raul, Thank you for sharing your positive feedback about your recent stay at SO/ Paris. We're thrilled to know you appreciated our convenient location near Notre Dame and the metro station, as well as our spacious rooms. It’s wonderful to hear that you enjoyed our restaurant and found our multilingual staff to be friendly and welcoming. Your satisfaction is our greatest reward. We look forward to welcoming you back for another exceptional stay. Best regards, Bathilde Milandou Quality Manager - SO/ Paris

Dear Cristobal C., Thank you for your feedback. We’re delighted that you found our hotel comfortable and appreciated the convenient location and lovely restaurant. We apologize for the inconvenience caused by the water cut and understand how disruptive this must have been. Please rest assured that we are addressing this issue to prevent any recurrence. Thank you for your kind words! We’re thrilled to hear that our Spanish bellboy made a positive impression with his attentive service. Please feel free to contact me for your next stay i will be pleased to assist you:E.… We hope to welcome you back for a smoother experience in the future. Sincerely,

Dear Caroline, Thank you for your feedback! We’re glad to hear that you had a comfortable stay and that our staff's great attitude contributed to your experience. It’s wonderful to know our location met your needs as well. We look forward to welcoming you back for another enjoyable stay! Stefan Viard General Manager - SO/ Paris

Dear Sandra, Thank you for sharing your feedback. It was great having you with us and we're thrilled to read how much you enjoyed your stay at SO/ Paris. See you soon in our Parisian Lighthouse ! Stefan Viard General Manager - SO/ Paris