5 Terres Hôtel & Spa - MGallery Collection 5 gwiazdki

Ocena klientów (Ocena ALL) 4.8/5 Liczba opinii: 826

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5 Terres Hôtel & Spa - MGallery Collection - Image 4
11 Place De L Hotel De Ville, 67140 Barr, Francja

Opis

O hotelu

  • On the Alsace "Route des Vins" in the wine capital of Bas-Rhin

  • A restaurant offering modern cuisine with fresh seasonal produce

  • Luxury spa under centuries-old vaults & gemology precious stone treatments

  • Great wines and fine vintages to enjoy at the warm Wine Bar

  • Covered secure parking with charging terminals

Nasze pokoje

Lokalizacja hotelu

5 Terres Hôtel & Spa - MGallery Collection

11 Place De L Hotel De Ville
67140 Barr
Francja

Pozycja GPS:48.409008, 7.450007

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu
  • Obsługa hotelowa

LA TABLE DU 5

The Table du 5 unveils a modern bistro menu made up of fresh and local products, subtly varied according to season, accompanied by a delightful wine list to enjoy in your room or on the terrace.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.8/5  Liczba opinii: 826

Ocena TripAdvisor  4.6/5  Liczba opinii: 597

Certyfikat Doskonałości 2024

Wonderful getaway in charming town

Ocena na stronie TripAdvisor 5.0/5

EHfromCalifornia Opinia zatwierdzona w TripAdvisor

We wanted to stay longer at this beautifully appointed hotel and spa in a hilly, picturesque, cobblestone town at the northern end of the Route des Vins and just 30 minutes from Strasbourg. Friendly, gracious service/staff, lovely, well-designed room with comfortable bed and spacious bathroom and two sinks (my husband loves this), comfortable, airy lounge areas, everything clean and well-tended. Valet parking. Go and feel pampered.

Not really good enough

Ocena na stronie TripAdvisor 3.0/5

IanH711 Opinia zatwierdzona w TripAdvisor

All in all, not really good enough and Accor need to get a bit of a grip. Although the staff tried hard, there simply weren't enough of them. That meant there was no sense of life in any of the downstairs areas and a 4 course dinner took nearly 2 1/2 hours. This is a supposedly top hotel but offers only two menu choices (and then combines them in a set menu which is the only logical option price wise) which is woeful - whilst the food itself was decent, the length of time it took and lack of choice means you could not eat there twice. The room we had was small for two people and although converting an old building imposes constraints on design, it was badly laid out making the occasional concussion near inevitable and eliminating all privacy in the bathroom. Parking off site at E25 per night is scandalous. There is free parking 10 metres away which whilst not covered / locked, seemed perfectly safe.

Dear Guest, Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Combines beautiful design with old world charm

Ocena na stronie TripAdvisor 5.0/5

lindycardy Couples - Opinia zatwierdzona w TripAdvisor

The hotel exterior is a typical Alsace ginger bread construction. The interior beautifully combines this old-world charm with a fresh modern interior. The spa & pool in the cellar are first class. The masseur Elodie was amazing. The hotel restaurant was closed on our first night, we found a nice pizza restaurant but most of the town of Barr was closed. We ate in the hotel restaurant the following night. We experienced very poor service. 40 minutes before we had wine to our table. Two hours between ordering our food and getting our main course. There were other issues in terms of lack of professionalism amongst staff. Two of the three dishes I was served were unacceptable. I made the reception staff aware I was unwilling to pay for these dishes, and they removed them from the bill. The breakfast was wonderful. The staff, during breakfast, the cleaner and reception staff were all friendly and professional.

Poor experience - be careful before booking

Ocena na stronie TripAdvisor 1.0/5

Chris123455789 Opinia zatwierdzona w TripAdvisor

This is a terrible little hotel that holds itself out as something it is not. Be sure to know exactly the room you’re getting ahead of time, or prepare for disappointment. When we tried to leave, we were told “prepaid” sorry, you are out of luck. When asked if we could transfer to a sister hotel, which was the suggestion of the night staff when we asked upon checking in, we were told “no.” We effectively have a room that we’re sure the summer interns use during the season, behind a curtain, no elevator service, which you get to by walking through a service area (thus the curtain) - what kind of hotel even has rooms like that???? As we all know, pictures lie, we do not recommended this hotel at all … stay in Obernai, stay in Colmar or any of the other towns … horrible little place full of puffed up pretenders

Dear Guests, On reading your comment we are astounded by such bad faith. You booked 4 nights in our house. On the very first afternoon, you came to reception saying ‘there's nothing to do in this town, we want to leave’. The team showed you places to visit, asked if there was anything else we could do to make your stay more enjoyable, asked if the room was suitable or if we could offer you another one, but you were adamant that ‘we want to leave’. Also, yes, our team offered to arrange a transfer to another hotel, but this has nothing to do with the prepayment of your stay, which cannot under any circumstances be transferred to another establishment...... Finally, the fact that you obviously did not enjoy your room (something you could have told us on the spot ....), does not justify your defamatory and misleading comments about the fact that it could have been a room intended for staff ...... Not to mention your disrespectful and offensive comments about our staff, which we do not accept. Sincerely The 5 Terres team*****

Excellent

Ocena na stronie TripAdvisor 5.0/5

bbm44 Rodziny - Opinia zatwierdzona w TripAdvisor

A charming and special hotel. Excellent service and personal attention. Happy to provide service. Highly recommend the hotel, beautifully designed and excellent food. Comments to the hotel There really isn't

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 189 Liczba opinii 8.5/10 Lokalizacja
  • 311 Liczba opinii 8.2/10 Pokój
  • 526 Liczba opinii 9.3/10 Obsługa
  • 237 Liczba opinii 6.9/10 Strefa wellness
  • 208 Liczba opinii 9.8/10 Klimat
  • 186 Liczba opinii 9.1/10 Śniadanie
  • 59 Liczba opinii 9.3/10 Czystość
  • 46 Liczba opinii 2.4/10 Dobra oferta cenowa

Zarządzane przez Trustyou

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