Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mercure Jakarta Batavia. Please accept our sincerest apologies that your experience did not meet your expectations. We are truly sorry to hear that the presence of guests smoking in areas where it caused discomfort affected your stay. Your comments have been shared with our team, and we will reinforce monitoring of our designated smoking and non-smoking areas to ensure a more comfortable environment for all guests. We also apologize that several menu items were unavailable during your visit. We understand how disappointing this must have been, and your feedback has been shared with our Food & Beverage team to improve stock management and ensure better menu availability. Thank you once again for your valuable feedback. We truly appreciate your comments, as they help us improve our services. We hope to have the opportunity to welcome you back and provide you with a much more enjoyable experience in the future. Warm regards, Andri Mengko Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. First and foremost, we are truly sorry to learn about your daughter's illness. We sincerely hope that she has made a full and speedy recovery. Please accept our deepest apologies for the distress and inconvenience this situation has caused to you and your family. We are concerned to hear about your experience and take food safety and hygiene very seriously. Please be assured that your feedback has been shared immediately with our Food & Beverage and Culinary teams for a thorough review and investigation. We are committed to maintaining the highest standards of food safety, and any concerns raised by our guests are treated with the utmost importance. While we are pleased that you appreciated our accommodation, we deeply regret that this unfortunate incident affected your overall stay and left you with such a negative impression. Thank you for bringing this matter to our attention. We truly value your feedback and would appreciate the opportunity to learn more about your experience. . Once again, we sincerely apologize and wish your daughter continued good health and recovery. Warm regards, Andri Mengko Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We are pleased to know that you found the room comfortable and enjoyable during your stay. At the same time, we appreciate your honest comments regarding the overall atmosphere of the hotel and dining area. We understand that the size and layout of the hotel may feel less personal for some guests, and your feedback is valuable as we continuously strive to create a warmer and more welcoming guest experience. Thank you once again for your review and for choosing Mercure Jakarta Batavia. We hope to have the opportunity to welcome you back again in the future. Warm regards, Andri Mengko Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we are pleased to know that you appreciated our location, we are truly sorry to hear about the disappointing condition of the hotel and your room experience. Please accept our sincere apologies regarding the cleanliness issues, particularly the stained carpets and the room condition that did not feel fresh and comfortable. This is certainly not the standard we aim to provide to our guests, and we fully understand how this affected your overall impression of the stay. Your comments have been shared seriously with our Housekeeping and Management teams for immediate review and improvement. We also appreciate your feedback regarding the need for renovation, as guest input such as yours is very valuable in helping us prioritize future enhancements. We regret that we were unable to provide you with a more satisfying experience and understand your disappointment. Nevertheless, we thank you for bringing these matters to our attention and hope we may have the opportunity to restore your confidence in the future. Warm regards, Andri Mengko Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Valued Guest, Thank you for sharing your feedback with us. We are delighted to know that you found the hotel beautiful and enjoyed our breakfast experience. At the same time, please accept our sincere apologies that the lunch and dinner offerings did not meet your expectations. We regret that the quality and experience during those meals were disappointing, and we truly appreciate your honest comments. Your feedback has been shared with our Food & Beverage and Culinary teams for careful review and improvement, as consistency across all dining experiences is very important to us. Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back and provide you with a much improved dining experience in the future. Warm regards, Andri Mengko Front Office Manager

Dear Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Mr. Valued Guest, We very much appreciate your comments regarding your stay at Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andri Front Office Manager

Dear Valued Guest, Thank you for taking the time to share your feedback with us. While we are pleased to know that your overall stay was fine, we are truly sorry for the unacceptable experience you encountered on your last evening in our dining area. Please accept our sincerest apologies regarding the presence of rats in the restaurant. This is a matter we take extremely seriously, as it falls far below the hygiene and service standards we are committed to providing. We fully understand how disturbing and disappointing this must have been during your dinner experience. We also deeply regret that after you reported the matter, you did not receive the attention, follow-up, or apology that you rightfully deserved. Your point is absolutely valid, and we sincerely apologize that our response at the time was inadequate and lacked the care expected in such a situation. Your comments have been immediately shared with our management, Food & Beverage, and Hygiene teams for urgent corrective action, including enhanced pest control measures and stronger service recovery training for our staff. Thank you once again for bringing this to our attention. We truly regret the negative impression caused and hope to have the opportunity to restore your confidence in us in the future. Warm regards, Andri Mengko Front Office Manager