尊敬的Lina C.， 感谢您分享您的入住体验。我们对您在房间隔音方面的困扰以及房间调换的延误表示遗憾。您的反馈对我们非常重要，我们将继续努力提升我们的服务质量。 此致， Hardo Sibarani 客房总监 Raffles Jakarta

尊敬的秦瑶， 感谢您对我们酒店的积极评价。我们很高兴您对地理位置和入住体验感到满意。对于您提到的客厅沙发及空调的异味问题，我们非常重视。请您相信，我们会持续关注客房的舒适性与空气质量，确保为每位客人提供最佳的入住环境。 此致， 法赫鲁尔·瑞扎 首席管家 瑞士酒店雅加达

Dear Valued Guest, Thank you for your wonderful review and for your kind words about our service, breakfast, and pool experience. We are truly delighted to know that every moment, from arrival to departure, brought satisfaction to you and your family, and that our team made you feel so well cared for. We hope to welcome you back soon to your home in Jakarta, where more beautiful family memories await. Warmest regards, Rhany Guest Experience Manager

入住感受对您来说体验很好，我们由衷感谢您的分享。很高兴得知客房团队及时协助更换安静的房间，也让您感到舒适与愉悦。期待不久的将来再次欢迎您回到雅加达的Raffles，继续享受这座城市的温暖与灵感。 Warm regards Rhany Guest Experience Manager Raffles Jakarta

Dear Valued Guest, Thank you very much for taking the time to share such detailed feedback following your stay with us. While we are pleased to know that you found our location convenient and that one of our colleagues was able to assist you warmly with adjusting the welcome fruit in your room, I am truly sorry that several aspects of your experience did not meet your expectations. Please accept my sincere apologies for the confusion regarding the included services at check-in, as well as for the breakfast experience, which clearly fell short of what you should expect from us. Your comments regarding the tone and approach at the front desk, the limited check-out counters, and the maintenance issue with the shower are also taken very seriously. This is certainly not the level of comfort, clarity, or hospitality we aspire to deliver. Your feedback has been shared with our Front Office, Culinary, Engineering, and Sustainability teams so that these matters can be reviewed carefully and addressed with corrective actions. We are grateful that you highlighted these points, as they help us improve and ensure a more thoughtful and welcoming experience for our guests moving forward. Thank you as well for recognizing the genuine care shown by our team member who assisted you, such warmth and attentiveness are qualities we value deeply and strive to see consistently across all touchpoints. Wishing you a very Happy New Year, and should you choose to return in the future, we would sincerely appreciate the opportunity to welcome you back and provide an experience that better reflects the care and quality we stand for. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

Dear Valued Guest, Thank you very much for sharing your feedback with us. We are delighted to know that you enjoyed your stay, especially the spacious and comfortable room. We are also pleased to hear that our Front Office team contributed positively to your experience, your recognition means a great deal to them. We appreciate your comment regarding the condition of the small road leading to the hotel. While this area is outside the hotel’s property, we fully understand how it may affect your arrival experience. Please be assured that we continue to work closely with the relevant parties to encourage improvements. Thank you once again for choosing Raffles Jakarta. We look forward to welcoming you back for another wonderful stay. Warm regards, Etha Director of Guest Experience, Quality & Loyalty

尊敬的宾客， 衷心感谢您分享宝贵的入住体验。很高兴得知您喜欢酒店的地理位置、套房设计以及我们细致周到的服务，也感谢您对早餐、网速和浴室的反馈，这将帮助我们不断进步。我们期待在不久的将来再次欢迎您回到雅加达莱佛士，继续为您创造美好的回忆。 真挚的问候， Rhany 宾客体验经理 雅加达莱佛士酒店

Dear Valued Guest, Warm greetings from Raffles Jakarta. Thank you very much for your kind review and for your continued loyalty as a Classic Member of ALL – Accor Live Limitless. We’re pleased to hear that you appreciated our convenient location and the quality of our facilities and service. We also sincerely appreciate your feedback regarding the breakfast variety and have shared your comments with our culinary team for review, as we continue to look for ways to enhance our offerings. We look forward to welcoming you back soon for another pleasant and comfortable stay. With warm regards, Etha Director of Guest Experience, Quality & Loyalty Raffles Jakarta

Dear Valued Guest, Thank you for sharing your experience at Raffles Jakarta. We are pleased to hear that you had a pleasant stay and that our team’s warm hospitality, housekeeping service, and dining experience met your expectations. It was our pleasure to host you, and we look forward to welcoming you again in the future. Warm regards, Etha Director of Guest Experience, Quality, and Loyalty Raffles Jakarta

Dear Valued Guest, Thank you for your kind words. We’re delighted you enjoyed the birthday arrangement and attentive service, especially from Valen and Johnny. Your feedback on room layout and sustainability is much appreciated as we continuously improve. We look forward to welcoming you back to Raffles Jakarta for another memorable stay. Warm regards, Rhany Guest Experience Manager Raffles Jakarta

Dear Valued Guest, Thank you for taking the time to share your experience with us. We are delighted that you found our location convenient and appreciated our service. Your kind words mean a lot to our team, as we strive to create a seamless and memorable stay for our guests. We also appreciate your feedback regarding the in-room amenities. Please rest assured that we continuously work on enhancements to ensure a comfortable and luxurious experience. It was a pleasure hosting you and your family, and we hope to welcome you back for another wonderful stay soon. Warmest regards, Rhany Guest Experience Manager Raffles Jakarta

親愛的Rosa Kwok女士， 感謝您花時間與我們分享您的體驗！很高興知道您喜歡我們團隊的貼心服務，寬敞乾淨的房間，以及房內提供的水果和巧克力。我們也很欣慰您對酒店車輛的清潔和便利性表示滿意，特別是提供的水和小食。 關於您提到送機時停錯樓層的情況，我們非常感謝您的提醒。由於這是由我們的合作交通代理商提供的服務，我們會立即將您的反饋轉達給他們，以確保未來為客人提供更精確的服務。 我們真誠地期待您未來再次光臨，讓我們有機會為您創造更多美好的回憶。 溫馨問候， Rhany 賓客體驗經理 雅加達萊佛士酒店

尊敬的Lau先生， 非常感謝您選擇入住雅加達萊佛士酒店並分享您的寶貴意見。很高興得知您對我們員工的友善和專業態度感到滿意。您的肯定對我們的團隊非常重要。 關於您提到的出租車問題，我們通常會有銀鳥出租車隨時待命，但在需求高峰期或下大雨時，司機可能需要一些時間才能到達。對於The Writers Bar的蚊蟲問題，我們已經記錄下來，並將檢查並跟進。此外，我們也會在附近的花園進行必要的防蚊處理。 我們期待很快能再次歡迎您回來，並為您提供更加完美的入住體驗！ 誠摯問候， Rhany 客戶體驗經理 雅加達萊佛士酒店