Raffles Jakarta 5 星

客户意见评级 (ALL 评级) 4.8/5 2,182 评论

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Raffles Jakarta - Image 1
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Ciputra World 1, Jl Prof Dr Satrio Kav 3 5, 12940 雅加达, 印度尼西亚

描述

酒店其他优惠

  • 莱佛士房面积 60 平方米起，设有独立的起居区，提供著名的莱佛士管家服务

  • 餐厅的设计非常具有想象力，同时提供让人难以抗拒的美食。

  • 位于 Mega Kuningan 中央商务区

  • 酒店设施包括户外慢跑跑道、健身房、儿童俱乐部和屡获大奖的莱佛士水疗中心

我们的客房

预订此酒店
客房 1

酒店位置

Raffles Jakarta

Ciputra World 1, Jl Prof Dr Satrio Kav 3 5
12940 雅加达
印度尼西亚

GPS:-6.224434, 106.824064

电话

抵达和交通

酒店服务

从 办理登记入住手续 - 从 办理退房手续

酒店内
  • 游泳池
  • 停车
  • 餐厅
  • 轮椅可通行
  • 健身中心
  • 无线网络
  • 空调
  • 早餐
  • 酒吧
  • 会议室
  • 客房服务

我们的客人评论

我们的客人评论

来自 100% 认证入住过我们酒店客人的评论

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ALL 评级  4.8/5  2,182 评论

客户意见评级 3.5/5

Lina C. 商务住宿 - 所有已确认评论

尊敬的Lina C.， 感谢您分享您的入住体验。我们对您在房间隔音方面的困扰以及房间调换的延误表示遗憾。您的反馈对我们非常重要，我们将继续努力提升我们的服务质量。 此致， Hardo Sibarani 客房总监 Raffles Jakarta

客户意见评级 4.5/5

Qin Y. 商务住宿 - 所有已确认评论

尊敬的秦瑶， 感谢您对我们酒店的积极评价。我们很高兴您对地理位置和入住体验感到满意。对于您提到的客厅沙发及空调的异味问题，我们非常重视。请您相信，我们会持续关注客房的舒适性与空气质量，确保为每位客人提供最佳的入住环境。 此致， 法赫鲁尔·瑞扎 首席管家 瑞士酒店雅加达

客户意见评级 5.0/5

Jie Z. 家庭住宿 - 所有已确认评论

Dear Valued Guest, Thank you for your wonderful review and for your kind words about our service, breakfast, and pool experience. We are truly delighted to know that every moment, from arrival to departure, brought satisfaction to you and your family, and that our team made you feel so well cared for. We hope to welcome you back soon to your home in Jakarta, where more beautiful family memories await. Warmest regards, Rhany Guest Experience Manager

客户意见评级 5.0/5

Zhihua Y. 商务住宿 - 所有已确认评论

入住感受对您来说体验很好，我们由衷感谢您的分享。很高兴得知客房团队及时协助更换安静的房间，也让您感到舒适与愉悦。期待不久的将来再次欢迎您回到雅加达的Raffles，继续享受这座城市的温暖与灵感。 Warm regards Rhany Guest Experience Manager Raffles Jakarta

客户意见评级 4.0/5

Yiran Z. 商务住宿 - 所有已确认评论

Dear Valued Guest, Thank you very much for taking the time to share such detailed feedback following your stay with us. While we are pleased to know that you found our location convenient and that one of our colleagues was able to assist you warmly with adjusting the welcome fruit in your room, I am truly sorry that several aspects of your experience did not meet your expectations. Please accept my sincere apologies for the confusion regarding the included services at check-in, as well as for the breakfast experience, which clearly fell short of what you should expect from us. Your comments regarding the tone and approach at the front desk, the limited check-out counters, and the maintenance issue with the shower are also taken very seriously. This is certainly not the level of comfort, clarity, or hospitality we aspire to deliver. Your feedback has been shared with our Front Office, Culinary, Engineering, and Sustainability teams so that these matters can be reviewed carefully and addressed with corrective actions. We are grateful that you highlighted these points, as they help us improve and ensure a more thoughtful and welcoming experience for our guests moving forward. Thank you as well for recognizing the genuine care shown by our team member who assisted you, such warmth and attentiveness are qualities we value deeply and strive to see consistently across all touchpoints. Wishing you a very Happy New Year, and should you choose to return in the future, we would sincerely appreciate the opportunity to welcome you back and provide an experience that better reflects the care and quality we stand for. Kind Regards, Etha Director of Guest Experience, Loyalty, and Quality Raffles Jakarta

其他网络用户评价我们的酒店

  • 316 评论 9/10 位置
  • 1,006 评论 9.3/10 房间
  • 1,860 评论 9.4/10 服务
  • 7 评论 10/10 上网
  • 628 评论 8.6/10 食物
  • 567 评论 9.5/10 氛围
  • 552 评论 9.2/10 设施
  • 440 评论 9/10 舒适度

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