Fairmont Makati 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 4,122 件のレビュー

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1 Raffles Drive, Makati Avenue, 1224 MAKATI CITY, フィリピン

説明

ホテルのその他の情報

  • Exclusive San Lorenzo address, in the heart of Makati’s shopping district

  • Across the street from Greenbelt Park and a short walk to Ayala Museum

  • Fairmont Spa and extensive fitness facilities

  • Stylish rooftop swimming pool with bar area

当ホテルの客室

ホテル所在地

Fairmont Makati

1 Raffles Drive, Makati Avenue
1224 MAKATI CITY
フィリピン

GPS:14.5513, 121.0231

電話番号
ファックス +63 2 8555 9899

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • レストラン
  • 車椅子でのご利用に対応
  • フィットネスセンター
  • Wifi
  • エアコン
  • 朝食
  • バー
  • 会議室
  • 全館禁煙
  • ルームサービス

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  4,122 件のレビュー

トリップアドバイザーの評価  4.6/5  3,041 件のレビュー

2025エクセレンス認証

Memorable January Stays with Great Service

トリップアドバイザーの評価 5.0/5

Trav1078 トリップアドバイザー認証口コミ

Stay was perfect overall. During our first week of January stay, we were pleasantly upgraded—thank you to Janine from the Front Office for the thoughtful gesture. There was a certain smell in the room, but DM Inah promptly checked on us and even offered a late check-out, though we had to leave early. Much appreciated. Special thanks as well to Dewey and Francis from Concierge for their assistance. On our last stay during the third week of January, we were again upgraded, this time to a room with a beautiful pool view. Our request for a late check-out was granted, which we truly appreciated. However, there were no amenities set up in the room despite being a Silver member and a birthday celebrant. We had to request this from Royal Service—thank you to Borge for making the effort to arrange it. A heartfelt thank you to DM Inah, who once again took great care of us, and to Francis from Concierge for his consistent support. Also, special mention to Govind and Ron Cruz from the Front Office for their assistance. Overall, a wonderful stay with excellent service from the team. 😊

お客さまの声 4.5/5

Naomi M. ご友人 - 確認済みレビュー すべて

ホテルの方達の対応が素晴らしいです。どの方も親切に親身に対応していただきました。 お部屋も広く天井も高くて快適です。

Dear Ms. M., Thank you for your kind words regarding your recent stay. We are delighted to hear that you found our hotel comfortable and our staff attentive. Your positive feedback on the spacious rooms and high ceilings is greatly appreciated. We look forward to welcoming you back in the future. Sincerely, Michelle Dagdag Guest Experience Executive

お客さまの声 4.0/5

Yukako Y. ご友人 - 確認済みレビュー すべて

いつもマニラではこちらに泊まります。お部屋が広々としていて快適です。周りの環境も気に入っています。サービスもよいと思います。ただ、今回の滞在中は、夜中や早朝に近くのお部屋からテーブルを移動するような音で何度か目を覚ましました。それ以外は良かったです。

Dear Mr. Y., Thank you for your kind words about your stay and our services. We sincerely apologize for the disturbances you experienced during the night. Please know that we appreciate your feedback and will take it into consideration to enhance our guests' experience. Sincerely, Michelle Dagdag Guest Experience Executive

Wonderful Hotel!

トリップアドバイザーの評価 5.0/5

FFIC トリップアドバイザー認証口コミ

This is one of the best hotels I've ever stayed in (and I travel frequently)!!! Absolutely love the hotel, food and service. We had a very delayed flight (multiple times delays) and they were on top of everything and right there to pick us up and get us our rooms immediately! Anything you needed, they were there instantly! The concierge team was fabulous and helpful! There is not one employee in that hotel that didn't say hello and always asking if we needed anything. We felt like VIP's! The hotel breakfast is the best we've ever had! There are so many choices and made to order choices that anyone can find plenty to eat! We had NYE dinner at Mireio and it was spectacular! Enjoyed talking with the executive chef and staff! The rooms were quiet, comfortable, large and had everything you needed! My daughter's family needed a rollaway bed and they said it was like a "real" bed, not the thin mattress rollaways you usually get. I can't say enough good things about the hotel, service, food and employees! Thank you for a great trip!

Exceptional service that keeps us coming back

トリップアドバイザーの評価 5.0/5

OzcoupleSFBCA トリップアドバイザー認証口コミ

My husband and I have been staying at Fairmont Makati for over a decade and once again, this stay has reminded us exactly why we remain so loyal. We have just checked in for a short three night visit before heading back to Melbourne, and from the very beginning the experience has been flawless. A special mention must go to Sam Gil, Guest Experience Lead. From coordinating our arrival and departure details ahead of time, to ensuring our requested floor was arranged, everything felt effortless. We were delighted to return to our room after drinks at Mistral to find a thoughtful welcome amenity waiting for us, and Sam even rang shortly after we checked in just to make sure everything had gone smoothly. That level of care is rare and deeply appreciated. Since Sam began working across both Fairmont and Raffles Makati, the uplift in service standards has been genuinely noticeable. His leadership, attention to detail and genuine passion for guest experience shine through in every interaction. We would also like to commend Roza at Mistral, who was absolutely wonderful. Warm, professional and attentive, she made our evening at the rooftop bar even more memorable. After so many years of staying here, it is comforting to know that Fairmont Makati continues to deliver not just beautiful rooms, but exceptional people. Service like this is what turns a hotel stay into a relationship. We will always come back.

との提携 TripAdvisor

その他のウェブユーザーの評価

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  • 384 件のレビュー 8.1/10 朝食
  • 165 件のレビュー 9.4/10 ウェルネス・温泉エリア

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