Novotel Manila Araneta City 4 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.7/5 2,448 件のレビュー

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General Aguinaldo Avenue, Araneta City, Quezon City, 0810 Manila, Philippines

説明

ALLSAFE認証ホテル

ホテルのその他の情報

  • Free WIFI in all areas

  • Multi-level covered parking

  • Spa, Kiddie and Adult Pool, Fitness Center and Kids Club

  • Pillarless Grand Ballroom, 7 meeting rooms, 7-floor event garden & tent

  • All-Day dining with international cuisine, a 24/7 outlet and Executive Lounge

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

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ホテル所在地

Novotel Manila Araneta City

General Aguinaldo Avenue, Araneta City, Quezon City
0810 Manila
Philippines

GPS:14.619989, 121.054251

電話番号

アクセスと交通機関

ホテルサービス

チェックインはからです - チェックアウトはです

敷地内
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

お客様のご意見

お客様のご意見

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ  4.7/5  2,448 件のレビュー

トリップアドバイザーの評価  4.5/5  1,195 件のレビュー

2023エクセレンス認証

Consistent!

トリップアドバイザーの評価 5.0/5

JoyMallari Friends getaway - トリップアドバイザー認証口コミ

Our go-to accommodation everytime we watch a concert here at Araneta. Consistently efficient with the check-in and check-out process, filling and tasty breakfast. First time to try the Gelato and pastries - ensaymada was bomb, so soft and cheesy. Will come back just for the pastries here hahaha. Good job everyone, keep up the good work!

Dear JoyMallari, Thank you for taking the time to rate your experience at Novotel Manila Araneta City. We are delighted to learn that we are your go to hotel when watching a concert in Araneta. We have shared your feedback with the team and this will definitely motivate them to keep up the good work. Once again we thank you for your loyalty and look forward in welcoming you back again. Sincerely yours, Therese Guest Experience

Poor service and hospitality

トリップアドバイザーの評価 2.0/5

bansaldr トリップアドバイザー認証口コミ

The location was good but hospitality was poor. I stayed for 4 nights. The rooms were small. The washrooms had only the tub with shower for bath and the drain was clogged. The restaurant opens at 6:30 AM for buffet breakfast. We went tot he restaurant at 6:00 AM and requested for BF. The restaurant manager, (i think her name was Ms Lanya) did not allow, even though everything was laid out. Then Ms Cris from reception helped us out and allowed us to have BF. Ms. Lanya did not take it kindly and was very frosty with us even on the next day. Similarly, had two mangosteens (fruit) with us in he room and called house keeping to get it cut. They refused and said that they will charge us for this service. Never had experienced such a service before.

Dear bansaldr, Thank you for taking the time to share your feedback with us. You have raised areas of concern that needs to be addressed and rest assured that appropriate actions are being taken. Please accept our sincere apologies for any inconvenience this may have caused you during your stay with us. We truly hope that these unfortunate experience will not deter you from staying with us again. We look forward in welcoming you back and be of service to you again. Sincerely yours, Therese Guest Experience

Ross , my excellent housekeeper

トリップアドバイザーの評価 5.0/5

Msjamiesuperstar Solo travel - トリップアドバイザー認証口コミ

I just came out of the elevator , and out of the blues .. a housekeeper greeted me from a corner. I thought that was a genuine gesture. It means a lot for me that someone says hello . I was touched. Im sure she had cleaned my room numerous times during my stay. Big shout for ROSS ! She is so sweet, and I’m sure a hard worker too. Thank you ROSS .

Dear Msjamiesuperstar, Thank you for taking the time to share your recent experience with us. We are delighted to read that you had an enjoyable stay and appreciate the greeting of your room attendant. Your kind words are most gratifying and will be shared with the whole team, most especially to Ross. This will certainly motivate her to keep up the good work. We look forward to the pleasure of welcoming you back and be of service to you again. If there is anything we can assist you with, please do not hesitate to let us know. Sincerely yours, Therese Guest Experience

Nice pastries but Unjustidied parking fees (without receipt)

トリップアドバイザーの評価 2.0/5

Anthony G トリップアドバイザー認証口コミ

This hotel is in a busy location and we had our 2 day conference. The staff were friendly and pastries were good. However, they served a porkloin with too much fat. On top of that, the parking fee was enormous (even with validation) for a conference stay compared to other hotels in the metro. Given the enormous parking fee, they did not even issue a receipt.

Dear anthonygE1207NN, Thank you for taking the time to share your recent experience with us. It is through your feedback that we are able to improve our products and services. It is with regret to read that you were served a fatty porkloin. Please accept our sincere apologies for any inconvenience this may have caused you. Our Executive Chef has been informed and rest assured that appropriate action has been taken to avoid recurrence. With regards to the parking receipt, we are sorry that you were not issued upon payment. The hotel des not manage this desk but rents out the parking space. However, we have expressed our concern and have asked them to ensure that they provide receipts to all paying guests. Please let us know the date and your plate number for our team to send you a copy of your receipt. Thank you once again for your constructive comments and we look forward in welcoming you again. Sincerely yours, Therese Guest Experience

Highly Recommended!

トリップアドバイザーの評価 5.0/5

jaysonm079 トリップアドバイザー認証口コミ

Good location. Comfy beds. Wonderful breakfast buffet - this is unquestionably the main reason I would return to this hotel. Shout out also to "kuya" who manages the gym and pool area by ensuring we receive excellent service despite the torrential rain.

Dear jaysonm924, Thank you for taking the time to rate your experience at Novotel Manila Araneta City. We are happy to learn that you had a wonderful stay with us and particularly like our breakfast buffet. Your feedback has been shared with the team most and this will definitely motivate them to keep up the good work. We thank you for your patronage and look forward in welcoming you back again. Sincerely yours, Therese Guest Experience

との提携 TripAdvisor

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