ホテル ソフィテル フィリピン プラザ マニラ 5 つ星

お客さまの声 (確認済みレビュー アコーホテルズ) 4.4/5 21,717 件のレビュー

ALLSAFE認証ホテル

情報メッセージ

ソフィテル フィリピン プラザ マニラ
地図で見る
+ 22 サービス

ホテルのその他の情報

  • フランスとフィリピンの要素を取り入れたモダンなホテル

  • 湾を臨む都会での安らぎ

  • バルコニーに囲まれた広々としたスイート

  • Enjoy special privileges for children with MyKids program

  • Indulge in our unique drink experience with MyGlass package

このホテルはPlanet 21に参加しており、ホスピタリティ向上のために活動しています。

ホテル所在地

ソフィテル フィリピン プラザ マニラ

CCP Complex Roxas Boulevard
Pasay City
フィリピン
1300 マニラ
フィリピン

ファックス: (+63)2/85515610

チェックインは14h00からです

チェックアウトは12h00です

  • 飛行機で

    CENTENNIAL AIRPORT - TERMINAL 2 5km / 3.11 マイル

  • 飛行機で

    NINOY AQUINO INTL AIRPORT 7km / 4.35 マイル - シャトルバス有料

  • 船で

    CCP FERRY STATION 0.5km / 0.31 マイル

GPS:14.55346, 120.980791

ホテルサービス

チェックインはからです - チェックアウトはです

概要
  • プール
  • 駐車場
  • シャトル
  • レストラン
  • 車椅子利用可能なホテル
  • 快適なご滞在
  • エアコン
  • Wifi
  • 朝食
  • バー
  • 会議室

当ホテルの客室

ラグーンプール、約 48,500 m² のトロピカルガーデン(アクアゴルフコース、ミニゴルフコース、テニスコート、ペタンクコート、ジョギングコース付き)をご利用いただけます。スパ施設「ルスパ」とフィットネス施設「ソフィット」は 24 時間営業しています。ジンボリーや屋外の遊び場では、レクリエーションやスポーツをお楽しみいただけます。 全609室の客室は、壮麗なインペリアルレジデンス、オペラスイートルーム2室、ソフィテルスイートルーム32室、ジュニアファミリースイートルーム12室から構成され、エネルギー回復に最適な街中のリトリートのために最高のラグジュアリーと快適さを追求しています。

ミーティングとイベント

会議室

  • 会議室の数:17

  • 最大サイズ:2,100 m²

  • 最大ご利用人数:2000 人

  • パーティの最大ご利用人数:1700 人

詳細

お客さまの口コミ
ソフィテル フィリピン プラザ マニラ

実際の宿泊者100%の認証口コミ

詳細はこちら

確認済みレビュー アコーホテルズ 4.4/5

21,717 件のレビュー

トリップアドバイザーの評価 4.5/5

6,875 件のレビュー

2021 トリップアドバイザーのエクセレンス認証
2021エクセレンス認証

Great Location, Excellent Service

トリップアドバイザーの評価 5.0/5

Joey S 01/12/2021 トリップアドバイザー認証口コミ

I am always looking forward to staying here. Location, amenities and service are top notch! Food at Spiral is also excellent. That alone is a very good reason to book here. I make it a point to book a staycation here whenever I can.

Excellent

トリップアドバイザーの評価 5.0/5

krismaetche Business - 26/11/2021 トリップアドバイザー認証口コミ

Excellent in doing business with all services. Front desk are vey soft spoken and cheerful. Good food quiet area, nice views especially at night and excellent locations .Bus services are really excellent talking too and showing about Manila on the way to the airport are very interesting which I am not familiar. Enjoyed staying and keep up the good work.God bless everyone!!!!

Family Staycation

トリップアドバイザーの評価 3.0/5

Vincent Raphael D 12/11/2021 トリップアドバイザー認証口コミ

The quality of stay was lower, before the pandemic, the staycations here are awesome. Room cleanliness is poor, we found nuts and gumball on the floor that is most probably from the previous guests since we didn't have any.

Bonjour Mabuhay Vincent Rapahel D! It is with sincere regret that I note your dissatisfaction with our service and facilities. We would love to be given a chance to take care of you again and this time to show the standard that Sofitel is known for. Feel free to message me anytime trough this medium or reply to the email I have sent you directly. Kind regards, Gladys Lim-Martinez Guest Experience Manager

Sofitel Review

トリップアドバイザーの評価 4.0/5

nbcadiz 12/11/2021 トリップアドバイザー認証口コミ

The frontdesk staffs are very accomodating especially Roseville who facilitated our checkin and Eli during our checkout. Generally, we had a very good and fun filled experience during our stay despite of the pandemic.

Bonjour Mabuhay nbcadiz! We are happy to learn that Rose and Eli accommodated you during your stay. We wish to see you back soon here at Sofitel Philippine Plaza Manila! Warm regards, Gladys Lim-Martinez Guest Experience Manager

The BEST of everything all at one place. Sofitel is an AWESOME experience

トリップアドバイザーの評価 5.0/5

Kym M Business - 19/09/2020 トリップアドバイザー認証口コミ

The BEST. Absolutely great facility. The best duty managers (Janelle, Ron, Alan, Eina) & concierge (Matt, Paul, Cannon, Brian, Eric, and more). Always there help. Housekeeping very good (Raf, Pauline, Mai) My best stay I ever had. Security, F&B, everyone was a real pleasure to see daily. Thanks to Michelle and Joy, Guest Services. I could write a book on how great the personnel and service was at this resort love them all, and sure miss them. Janelle and Matt are very special. Make sure you meet them. Thank you Sofitel, during tough times with the pandemic, you made my stay wonderful and comfortable, your priceless and never forgettable.

Dear Kym M, It is a pleasure having you here. It is sad because I was not able to send you off. It was so sudden and I was off duty. I hoped to see you one last time. But I do look forward to your return. Thank you for your kindness to the team. See you soon! Regards, Michelle Olea Dir. of Guest Experience

Special Celebration with Family

トリップアドバイザーの評価 5.0/5

aldwin921 12/03/2020 トリップアドバイザー認証口コミ

We booked 4 rooms to celebrate the birthdays of my parents that weekend. The views of Manila Bay was splendid! My nephews and nieces enjoyed playing the swimming pool, while the rest of my family enjoyed the nice resort feeling of the place. They also decorated my parent's room with balloons and a Happy Birthday greeting spread on their bed, which made their day extra special! The staff and food at Spiral were amazing!!!

Great service friendly staff

トリップアドバイザーの評価 5.0/5

Greggybaby 09/03/2020 トリップアドバイザー認証口コミ

Thoroughly recommend this hotel the service and location is great and the staff are genuinely friendly Spiral is a great resturant and the Sunset bar as the name suggests is the place to be in the evening The Club lounge is like a home from home very friendly and efficient staff run by Roseville, Miss Rica deserves a special mention Get a high room on the pool side if you can

以前に比べて悪くなった

お客さまの声 3.0/5

ケ. ご友人 - 02/03/2020 確認済みレビュー すべて

飲食費が高く、ホテル全体が騒がしい

Dear ケ., Bonjour Mabuhay! Thank you for sending us your detailed experience regarding your recent stay here in Sofitel Manila as we make every effort to maintain high quality standards. I am happy to take note of your feedback to be able to serve you, and our future guests, better. We are looking forward to create memorable experiences with you! Yours truly, Dey Medina Quality Officer Sofitel Philippine Plaza Manila

Excellent resort style hotel with large rooms

トリップアドバイザーの評価 5.0/5

singapore1009 01/03/2020 トリップアドバイザー認証口コミ

Excellent hotel with friendly staff. Great pool and facilities. Restaurants were very good. Safety and security were not over the top. Hotel seemed busy all the time but no delays were experienced. Check in and check out was very quick.

Dear Sinagpore1009, Bonjour Mabuhay! Thank you for choosing Sofitel Philippine Plaza Manila for your stay here in the Philippines. We appreciate your time in sharing with us the experiences you have had during you stay. This is truly essential to us in order to be better in what we do. We are looking forward to have you back again. Warm regards, Thalia Bondoc Assistant Guest Experience Manager

スタッフの対応など最高に良い

お客さまの声 3.5/5

松. ご友人 - 24/02/2020 確認済みレビュー すべて

日本語を話せるスタッフが一人もいないのが残念だった

Dear 松., Bonjour Mabuhay! Thank you for sending us your detailed experience regarding your recent stay here in Sofitel Manila as we make every effort to maintain high quality standards. I am happy to take note of your feedback to be able to serve you, and our future guests, better. We are looking forward to create memorable experiences with you! Yours truly, Dey Medina Quality Officer Sofitel Philippine Plaza Manila

Property experience was good, booking experience was a nightmare

トリップアドバイザーの評価 3.0/5

Rei_Sabis 24/02/2020 トリップアドバイザー認証口コミ

I chose the Sofitel Philippine Plaza hotel because of its reputation as a five star hotel. I booked our stay thru the Accor Hotels website back in Aug 2019. Checked in at the hotel on February 18, 2020 only to find out that the hotel did not receive my payment or my card was not charged. this is actually false as I saw that charge on my September 2019 statement and paid it off. I had no choice but to pay again or else I have nowhere else to stay. At the end of my stay I was expecting to pay my original quote of PHP4161 per night totalling PHP 15332.87 provided back in August. I ended up paying PHP 17,772.84 I checked with the front desk and they mentioned this is the rate for February and its different from the rate I booked back in August, the employee during check a few days back mentioned that the rate should be the same. The accomodation breakdown are as follows: 02/18/2020 : PHP 6615.89 instead of PHP 4161 02/19/2020: PHP 6046.23 instead of PHP 4161 02/20/2020: PHP 5110.75 instead of PHP 4161 I have booked hotels from my previous travels and did not come across such a horrible experience. I left the country and returned to Canada upset on why a 5 star hotel can mess up the billing and had stressed me out during my stay instead of the expected R&R. I could not recommend this hotel to friends and family in the near future.

Dear Rei_Sabis, First of all I would like to thank you for choosing Sofitel Manila for your stay in the Philippines, Please accept my apology for the inconvenience you have experienced during your stay, I do understand where you are coming from and I would be happy to assist you in order to solve this incident, Here is my contact detail: H6308-GR3@SOFITEL.COM, Thank you, Warm regards, Thalia Bondoc Assistant Guest Experience Manager

快適、夕食、朝食ブッフェの質

お客さまの声 4.5/5

Jim ビジネス - 13/02/2020 確認済みレビュー すべて

とても満足しています。一つだけ要望するとしたら、25m程度の四角い泳ぎやすいプールがあると良いと思いました。

Manila Vacation

トリップアドバイザーの評価 5.0/5

bernie328 13/02/2020 トリップアドバイザー認証口コミ

The service was very good. Everybody in the hotel were very courteous and professional. The room was magnificent and the food was awesome and very delicious.the location of the hotel was excellent. It’s very close to everything, the malls, casinos and restaurants. The concierge can help you with any information that you need to help you enjoy your stay. We had a great time and we highly recommend your hotel to all our friends and family.

Second stay just as good as the first

トリップアドバイザーの評価 5.0/5

NeridaK_12 Business - 12/02/2020 トリップアドバイザー認証口コミ

The hotel is one of the nicest Sofitel's I have ever stayed in anywhere in the world. The staff are so helpful, the restaurant's and food are out of this world and the view of the sunset from the Sunset Bar is spectacular.

夕焼け

お客さまの声 3.5/5

Cocco ファミリー - 05/02/2020 確認済みレビュー すべて

中庭で夕焼けを見ながらゆったり過ごす事ができ、部屋からの眺めもとても良かったです。とにかく眺めが最高なホテルでした。 スタッフの方もとても、親切な方が多かったので、総合的には良かったのですが、お部屋のお風呂が少し綺麗になってなかったのと、お風呂の排水が遅すぎて、洗いながしたものが、しばらく流れないというのが少しマイナスポイントでした。 スパイラルでの朝食は豪華で美味しかったですが、少し高く感じました。 スタッフとホテルの雰囲気はとても良かったと思います。 マニラ湾の夕陽が見れる素敵なホテルでした

Yoko I. 様 この度は、Sofitel Philippine Plaza Manila でのご宿泊に関します、貴重なご意見・ご感想をお聞かせいただき、誠にありがとうございました。頂戴いたしましたご意見・ご感想をもとに、更なるサービスの向上に尽力してまいります。 またのご宿泊をスタッフ一同、心よりお待ち申し上げております。 Michelle Olea Guest Experience Director

料理メニューが豊富

お客さまの声 3.5/5

Osamu S. カップル - 28/01/2020 確認済みレビュー すべて

短い滞在時間でしたが、Bar、朝食と楽しむことが出来ました。スタッフも親切な対応をしてくれました。ありがとう。

Dear osamu s., Bonjour Mabuhay! We are glad receive your score from answering the guest satisfaction survey. Will you be back again? It is our hope to know how we can design your next stay to make it worth a 9 or 10. We are looking forward to welcome you back and be of service to you in the near future. Sincerely, Dey Medina Quality Officer Sofitel Philippine Plaza Manila

Wonderful stay.

トリップアドバイザーの評価 5.0/5

Seaspray2 26/01/2020 トリップアドバイザー認証口コミ

Had 3 different rooms due to our travel movements in and out of Manila. Each room was great with good furnishings, quality bedding and spacious bathrooms. The hotel staff were so professional and helpful, from the front desk to the room attendants to the concierge and all the restaurant staff. We thoroughly enjoyed our stay, especially the amazing outdoor pool area and Spiral restaurant.

Outstanding hotel

トリップアドバイザーの評価 5.0/5

Docmike0602 Solo travel - 20/01/2020 トリップアドバイザー認証口コミ

Great stay at an outstanding hotel. The service was first class. The surroundings are first class. The staff would be amongst the finest that I have encountered anywhere in the world. Once again _ thank you Sofitel Manila.

ホスピタリティーに溢れたホテル

お客さまの声 4.5/5

匿名 ファミリー - 19/01/2020 確認済みレビュー すべて

初めて宿泊しました。噂通り設備面で多少の古さは感じさせるものの、 スタッフが皆笑顔で声をかけてくれるし、小さな子供を連れての旅行でし たがとても良くしていただきました。その後行ったボホールの有名大手ホテル のスタッフは目があっても挨拶しない人結構いました。 スパイラルは朝食での利用でした。 素晴らしいですね。品数がすごく多く、おいしいです。 プールもとてもいいですね。 次回も是非宿泊したいです。

#STAYCATION

トリップアドバイザーの評価 5.0/5

Stay25408130777 Couples - 19/01/2020 トリップアドバイザー認証口コミ

A relaxing weekend get away with my partner to celebrate in advance her birthday and our 9th year anniversary. we are looking forward to stay again when she comes back to the Philippines but this time longer period to stay.

最新の20口コミ

との提携 TripAdvisor

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