Dear Nabil , Thank you for sharing your feedback following your family stay at Fairmont Mount Kenya Safari Club. We are delighted to hear that you found the hotel magnificent and enjoyed the elegance and location of our bungalows with their breathtaking forest views. We also appreciate your observations regarding the booking process, check-in, and WiFi connectivity. Your feedback has been shared with our team to help us improve these areas and ensure an even smoother experience for our guests. It’s wonderful to know that overall, you had a very satisfactory stay and that our sustainability efforts and team service contributed positively to your visit. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. We look forward to welcoming you back for another memorable experience in the near future. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Dear Lotfi, Thank you for sharing your detailed feedback following your stay at Fairmont Mount Kenya Safari Club. We are delighted to hear that you enjoyed a pleasant and relaxing stay with very satisfactory service, and that aspects such as your accommodation, cleanliness, and in-room dining met your expectations. We also appreciate your note regarding the booking process. Please accept our apologies that we were unable to contact you earlier when rooms became available. Your feedback has been shared with our reservations team to help us improve this process and ensure a smoother experience for future guests. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. It’s wonderful to know that you would recommend us and that our team contributed positively to your visit. We look forward to welcoming you back soon for another relaxing and memorable stay. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Dear Camille, Thank you for sharing such a wonderful review following your Mount Kenya adventure. We’re delighted that Fairmont Mount Kenya Safari Club felt like a little paradise after your climb, and that you enjoyed your room, the fireplace, and the beautiful views of Mount Kenya. It’s also lovely to hear that you had the opportunity to visit the wildlife orphanage such a special experience for many of our guests. Your kind recognition of Geoffrey, Winrose, and Nelly truly means a lot. We will be sure to share your compliments with them; they will be thrilled to know they made your stay even more memorable. We hope to welcome you back again soon for another exceptional experience. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya

Chère Marie-Hélène G., Nous vous remercions pour votre commentaire élogieux, et nous sommes ravis que votre séjour ait été une expérience magique. Votre satisfaction est notre priorité, et nous espérons vous accueillir à nouveau pour d'autres moments mémorables. Si vous avez un moment, nous vous serions très reconnaissants de bien vouloir partager vos impressions sur TripAdvisor via le lien https://t.ly/zHRMd et sur Google via le lien https://t.ly/ogA93 également. Vos avis aident les autres à nous trouver et nous permettent de continuer à offrir un excellent service. Cordialement, Veronique Delattre Directrice générale, Fairmont Mount Kenya

Dear Marie, Thank you for sharing your wonderful feedback. We’re thrilled to hear that you enjoyed the stunning setting at the foot of Mount Kenya, the comfortable room with a cozy fireplace, and the variety of activities available for guests of all ages including the Animal Orphanage. It’s especially rewarding to know that our team provided impeccable service during your stay. We truly appreciate your kind words and look forward to welcoming you back to Fairmont Mount Kenya Safari Club for another memorable experience. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club

Dear Abdelkrim, Thank you so much for your perfect rating. We’re thrilled to hear you had such a wonderful experience with us. Your support means a lot. If you have a moment, we’d really appreciate it if you could share your feedback on TripAdvisor link https://t.ly/zHRMd and Google link https://t.ly/ogA93 as well. Your reviews help others find us and allow us to keep delivering great service. Thanks again, and we look forward to welcoming you back soon! Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club

Dear Dominique, Thank you for taking the time to share your experience with us. We sincerely apologize that your stay did not meet expectations, and we truly regret the inconvenience caused. We understand how important it is for families to stay close together, and we’re sorry we were unable to accommodate your request for adjoining or nearby rooms. While we always do our best to fulfill such requests, availability can be limited, even during the low season, especially for specific room configurations. That said, we recognize this impacted your comfort and will be taking steps to improve how we communicate and prioritize these needs. We\'re also sorry to hear there was confusion around scheduling and that you experienced inconsistencies in the information provided by our team. This is not the level of service we aim to provide, and we are actively reviewing our internal communication and training to ensure more clarity and consistency for all our guests. Lastly, we regret that you felt the courtesy extended by our staff was lacking. Warm, attentive service is a core value of our hotel, and your feedback is being shared with our team to ensure we uphold the standard of hospitality we’re known for. We hope you’ll consider giving us another opportunity to provide the experience you expected and deserve. If you plan a future visit, please feel free to reach out to me directly so I can personally assist with your reservation and help ensure a more seamless stay. Kind Regards, Veronique Delattre, General Manager Fairmont Mount Kenya Safari Club

Chère Marie, Nous vous remercions pour vos commentaires élogieux concernant votre séjour au Fairmont Mount Kenya Safari Club. Nous sommes ravis d\'apprendre que vous avez apprécié la vue imprenable sur le Mont Kenya ainsi que le confort de votre chambre. Il est également gratifiant de savoir que vous avez trouvé notre atmosphère relaxante et que vous avez profité des diverses activités proposées. Votre satisfaction est notre priorité, et vos retours positifs motivent notre équipe à continuer d\'offrir une expérience mémorable. Meilleures salutations, Veronique Delattre Directeur Général, Fairmont Mount Kenya Safari Club

Dear Philippe, Thank you for sharing your feedback with us. We’re glad to hear that you enjoyed our location and the upkeep of the Fairmont Mount Kenya Safari Club. We always strive to provide a high standard of service, so we truly appreciate your comments about areas where we can improve. Your insights are valuable, and we’ll make sure to review and address the services you mentioned to ensure a better experience for future guests. We hope to have the opportunity to welcome you back and provide you with an even more enjoyable stay next time. Best Regards, Veronique Delattre General Manager, Fairmont Mount Kenya Safari Club