Makkah Clock Royal Tower A Fairmont Hotel 5성

고객 평점 (ALL 평가) 4.5/5 6,865 리뷰

Makkah Clock Royal Tower A Fairmont Hotel - Image 1
Makkah Clock Royal Tower A Fairmont Hotel - Image 2
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King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762, 21955 MAKKAH, Saudi Arabia

호텔설명

호텔 추가 정보

  • Free WiFi

  • Steps from Holy Kaaba

  • Kaaba view rooms

  • Breakfast from 6 AM to 10:30 AM

  • Laundry and ironing services

숙박

호텔 위치

Makkah Clock Royal Tower A Fairmont Hotel

King Abdul Aziz Endowment, Clock Towers Complex, PO Box 762
21955 MAKKAH
Saudi Arabia

GPS:21.417981, 39.825229

전화
팩스 +966 12 571 7666

호텔 접근 및 교통

호텔 서비스

체크인 시간 : 부터 - 체크아웃 시간 : 까지

호텔 인근
  • 레스토랑
  • 휠체어 이용 가능
  • Wi-Fi
  • 에어컨
  • 바
  • 회의실
  • 100% 금연 호텔

고객 리뷰

고객 리뷰

100% 인증된 실제 투숙객 리뷰

자세히 보기

ALL 평가  4.5/5  6,865 리뷰

TripAdvisor 평가  4.0/5  4,960 리뷰

2024으뜸 시설

If you want to waste your time and leave frustrated, I would recommend staying here

트립어드바이저 평점 1.0/5

danaaa_k 가족 - TripAdvisor 인증 리뷰

As a fan of Fairmont hotels worldwide, I was extremely disappointed by Fairmont Makkah Clock Royal Tower Hotel. It was far below the usual standard of Fairmont, particularly in terms of guest service. I booked one suite and two rooms. The suite was fine, but the rooms were nothing like the pictures. They were old, worn-out, and the design was completely different. Despite having stayed here before, the rooms I received were completely different, even though they were supposed to be of the same category. I requested a room change right away, and after persistent follow-up, they promised to have the rooms ready in 30 minutes. I left my rooms immediately. Two hours later, I was told the rooms were still being cleaned. By 11 PM, when I checked again, I was informed that only one room was ready. After expressing my frustration, especially with children needing to sleep, they finally gave me the second room. This was the worst customer service I’ve ever encountered. No apology, no follow-up from management, and no compensation. If you want to waste your time and leave frustrated, I would recommend staying here.

Average hotel that’s had better days

트립어드바이저 평점 1.0/5

Hkamal TripAdvisor 인증 리뷰

I checked in around 1700 and that’s when the problems began. 1. No guidance on how to even reach my room. I was left to simply walk aimlessly around the reception and floors. 2. Despite calling 3 times, my bags were delivered over an hour after I entered my room. Travelling with young children isn’t always easy so to continually chase wasn’t great. I called 3 times, after the first time laundry services were sent in what I can only imagine was a poor joke. Two more calls were needed to impress upon staff that I actually intended to use my luggage. 3. The TV didn’t work. 3 calls were made over the course of 2 hours seeking help, only for polite acknowledgements and saying someone would visit. On my third call a staff member said this was a wider issue and nit fixable. 4. Breakfast is distinctly average. Extra charges for coffee that isn’t an americano or black was surprising. There was no granola and a shortage of pastries. Again, bad luck, timing or lack of quality. The service at this hotel has been awful. This isn’t a hatchet job, but I struggle to understand how such a price tag be justified when customers are taken for granted. My stay in the Hilton Convention a few days earlier was far better.

Dear guest, We take all reviews seriously to constantly develop our services, as your satisfaction is our top priority. Let us assure you that the departments concerned have been informed about your feedback regarding room amenities, maintenance, breakfast, customer service, luggage service and signage of directions, and we will do our best to take your feedback into action and promise to meet your expectations on your next visit. Kind regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Unforgettable stay

트립어드바이저 평점 5.0/5

LeilaG2323 가족 - TripAdvisor 인증 리뷰

We stayed at the Fairmont for 3 nights in a Gold room. It was an amazing stay! We were welcomed with dates and small chocolate cakes upon arrival, such a thoughtful gesture! Our room overlooked the Kaaba, offering an extraordinary view! We greatly appreciated the hotel’s ideal location, the magnificent breakfast buffet, and access to the Gold lounge. The food was truly excellent. The staff was friendly and very welcoming. I would also like to thank the Housekeeping team (Ibrahim, Ubaid, and Ismail) for their kindness and great efficiency! I hope to return very soon, Inshallah 🙏

Dear Leila, we would like to thank you for choosing our hotel for your visit to Makkah and for recommending us to other travelers. We are truly happy to know that we have managed to exceed your expectations in regard to view, location, buffet and the complimentary service. We want to express our sincerest gratitude for your kind words towards Mr. Ibrahim, Mr. Ubaid and Mr. Ismail as they continually strive to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again in the near future. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Fairmont Makkah Clocktower

트립어드바이저 평점 5.0/5

MyJulieTKA TripAdvisor 인증 리뷰

Lovely hotel, excellent and helpful service from Riyas Atif Ismail. Good variety of food to suit all tastes. Breakfast was amazing with the staff being so friendly and welcoming. The hotel is very close the the haram with easy access. Overall a very nice experience

Dear guest, We take pride in making each of our guests' visits unforgettable. Our goal is to make our home feel like yours. Moreover, we would like to express our sincerest gratitude for your kind words towards food variety, quality and location as we always strive to deliver an excellent service to ensure our guests fully enjoy their stay with us. We want to express our sincerest gratitude for your kind words towards Mr. Riyas, Mr. Atif and Mr. Ismail. Looking forward to welcoming you back again soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

Review of Excellence at Fairmont Hotel Cock Tower, Makkah

트립어드바이저 평점 5.0/5

Organics G TripAdvisor 인증 리뷰

After traveling over 12 hours, exhausted and eager to perform my Umrah, I arrived at the Fairmont Hotel Clock Tower, hoping for quick check-in. Despite the hotel being at full capacity, the exceptional service provided by the team, specially their Duty Manager, Mr Omar Al Sharif, stood out. Mr Omar went above beyond to accomadate my request for a room, showcasing true professionalism and care. His dedication, alongside the front office staff’s impeccable support, turned the challenging situation into a pleasant experience. I deeply appreciate their efforts and extend my gratitude for their outstanding hospitality. Thank you for making my stay memorable. Rohanah

Dear guest, We are glad you are satisfied with check in process and staff service. We want to express our sincerest gratitude for your kind words towards Mr. Omar Al Sharif as he continually strives to deliver excellent service to ensure our guests fully enjoy their stay among us. Looking forward to welcoming you back again soon. Warm regards, Makkah Clock Royal Tower, A Fairmont Hotel.

제휴 TripAdvisor

그 외 웹 사용자 평가 등급

  • 2,913 리뷰 9.3/10 위치
  • 3,854 리뷰 7.6/10 객실
  • 8,390 리뷰 9/10 서비스
  • 115 리뷰 3.4/10 인터넷 가격
  • 2,076 리뷰 9.1/10 레스토랑
  • 1,487 리뷰 8/10 청결도
  • 1,352 리뷰 9.1/10 조식
  • 1,143 리뷰 8.1/10 분위기

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