Swissôtel Chicago

Customer review rating (ALL Rating) 4.5/5 3,511 reviews

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Description

Hotel extras

  • A prime downtown location in the Chicago Loop, steps from the Magnificent Mile

  • 662 spacious, intelligently designed rooms and suites

  • Views of Lake Michigan, the Chicago River or the downtown skyline

  • 22 stylish and functional event spaces for up to 1,800 guests

Our accommodation(s)

Hotel location

Swissôtel Chicago

323 East Upper Wacker Drive
60601-9722 CHICAGO
United States

GPS:41.88728, -87.619378

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,511 reviews

TripAdvisor Rating  4.5/5  6,931 reviews

Certificate of excellence 2024

It was a wonderful experience. I enjoyed my stay, food was great and service was amazing throughout the hotel

TripAdvisor rating 4.0/5

Kenneth P TripAdvisor review

I would to thank Swissotel for their wonderful service and I would to give a special thank you to Mr. Warnsby who serviced my room and he did not disappoint cleaned everything spotless and even made sure I had fresh towels and tissue. Once again thank you Swissotel for your great service

Dear A2923VHkennethp, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Anthony. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

St. Patrick’s Day weekend getaway

TripAdvisor rating 5.0/5

trinityrae Couples - TripAdvisor review

From the moment we pulled into the parking area for valet to checkout everything was perfection. We got in late and they were out of the room we booked. We were delightfully surprised when Daisy gave us the most amazing upgrade to a corner room overlooking the river, Navy Pier, and the lake! We could not believe it, this room was exceptional. The valet was pricey but great to have downtown parking and easy access to our car. And while there is a resort fee, it includes a credit to their bar food/drinks. Overall, I highly recommend Swissotel if you’re looking for a hotel in downtown Chicago!

Great service by Meliisa M

TripAdvisor rating 5.0/5

Elizabeth G TripAdvisor review

Stayed here multiple times this past year. Melissa M ( executive operations administrator & loyalty program manager) is BEYOND Amazing! Her professionalism and dedication to making the stay at the hotel a great experience for our family is why we keep going back there! Top notch service by her

Dr. George, I am so happy to hear that you enjoyed another weekend in Chicago with us, and greatly appreciate your taking the time to write us a review! We cannot wait to welcome you back very soon and hope you have a wonderful Spring season! Kindly, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Amazing experience

TripAdvisor rating 5.0/5

Nguyen3415 TripAdvisor review

I was greater by Lydia and Daisy when I walked in and I got upgraded to a suit! Awesome staff very close walking distance to a lot of popular attractions. I was close to the navy peir it was a great time. Would recommend anyone to stay here. The lobby was beautiful

Dear Nguyen3415, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Lydia and Daisy. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

Coffee Shop/Bar Lobby Lounge

TripAdvisor rating 5.0/5

Brett M TripAdvisor review

Michaly at the lobby lounge is always very friendly and provides excellent customer service. He made my experience this time around a great one! I have stayed at the Swissotel many times now and I will be coming back to stay at this hotel again soon

Dear brettmC2482WT, Thank you so much for taking the time to leave us a review. Your honest feedback is very valuable to us as we strive to continually improve as a hotel. We are delighted to hear that you enjoyed your stay! We will be sure to share your kind words with our staff, particularly Michael. We hope you had a wonderful visit to Chicago and that we are able to welcome you back to Swissôtel in the future! Sincerely, Melissa Marion Executive Operations Administrator & Loyalty Program Manager

In partnership with TripAdvisor

Other web-users rate our hotel

  • 1,254 reviews 9/10 Location
  • 2,050 reviews 8.2/10 Room
  • 1,748 reviews 8.4/10 Service
  • 53 reviews 4.8/10 WiFi
  • 645 reviews 7.9/10 Cleanliness
  • 409 reviews 4.5/10 Value
  • 143 reviews 9/10 Wellness Area
  • 117 reviews 6.1/10 Breakfast

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