Fairmont Heritage Place, Franz Klammer Lodge 4 stars

Customer review rating (ALL Rating) 4.7/5 398 reviews

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Fairmont Heritage Place, Franz Klammer Lodge - Image 1
Fairmont Heritage Place, Franz Klammer Lodge - Image 2
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Fairmont Heritage Place, Franz Klammer Lodge - Image 4
567 Mountain Village Blvd, 81435 TELLURIDE, United States

Description

Hotel extras

  • At the heart of a winter vacation paradise, just steps from Telluride’s ski resort

  • Mountain trails in your backyard, for summertime hiking and biking

  • A heavenly spa with steam room, sauna and five relaxing hot tubs

  • A heated indoor/outdoor swimming pool for all seasons

Our accommodation(s)

Hotel location

Fairmont Heritage Place, Franz Klammer Lodge

567 Mountain Village Blvd
81435 TELLURIDE
United States

GPS:37.937244, -107.846637

Telephone
Fax +1 970-728-0788

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Fitness center
  • Wi-Fi
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Club Room Bar

Non contractual photo

Enjoy an apres ski or hike drink in the relaxing Club Room at the Fairmont Heritage Place, Franz Klammer Lodge. Offering a full bar at excellent prices, it is the perfect place to enjoy your favorite beverage.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  398 reviews

Customer review rating 3.0/5

Martin W. Families - Confirmed reviews ALL

The great location of FKL is getting overwhelmed by age and poor decisions. Yes, I am fully aware of the remodel project, but that's just a part of the issues. Start with the concierge's desk. A friendly attitude is not part of the job description. The staff makes a point of reminding that any help you need is beyond their job requirement. If you report a problem in the unit (which every stay involves two or three), the desk response is always "there is no problem." Easy fix. Problems frequently encountered include 1) backed up sinks in the kitchen, 2) shower doors that will not close, 3) television freezing and needing a reboot, and lousy internet -AOL dial up quality (trust me. I measured the download speed). Aged furniture, old carpet, mix match of dishes, pots and pans, glasses etc. to name a few Makes you wonder what you're paying for.

Customer review rating 4.5/5

Paige M. Families - Confirmed reviews ALL

All the workers are always so friendly and helpful, from pickup at the airport to the send off every interaction is met with a smile. The rooms are always so clean!

Customer review rating 1.5/5

Ximena C. Families - Confirmed reviews ALL

The building is quite old and poorly maintained, and the lack of staff clearly affects the quality of service. Cleanliness was below standard—there were even nails left on our terrace from previous guests, which is unacceptable. The mattress and pillows were very uncomfortable, making it difficult to rest. There is also no restaurant on-site, which adds to the inconvenience. Considering the high price, the overall experience was far from worth it. We left extremely disappointed.

Thank you for your feedback. I’m very sorry your stay did not meet expectations, particularly regarding cleanliness, comfort, and service. While I regret that our team did not leave a positive impression, they do strive to support guests in a demanding environment. Your comments on responsiveness and clarity are taken seriously and will be reviewed to improve consistency. We also apologize for the cleanliness issues; our housekeeping team takes pride in their work, and we are reinforcing procedures to ensure we meet our standards. Please accept our apologies for the shortcomings with your accommodation, terrace, and facilities. As part of our commitment to improving the guest experience, the property will be undergoing renovations. This is not the experience we aim to provide, and we appreciate your feedback as we work to improve. We hope to have the opportunity to welcome you again.

Customer review rating 5.0/5

Lisa F. Families - Confirmed reviews ALL

Property and unit are always consistently wonderful. Staff is always read and willing to assist. Thank you!

Customer review rating 5.0/5

Todd M. Families - Confirmed reviews ALL

Perfect spot with all the amenities of home; grocery store accessible from the gondola; perfect location to access the slopes; great options for dining/socializing. This was the first vacation spot we’ve considered the option of buying/leasing property in the local area.

Other web-users rate our hotel

  • 99 reviews 9.4/10 Location
  • 121 reviews 7.6/10 Room
  • 159 reviews 9.1/10 Service
  • 14 reviews 4.8/10 Cleanliness
  • 5 reviews 10/10 Pool

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