Fairmont Pittsburgh 5 stars

Customer review rating (ALL Rating) 4.3/5 1,533 reviews

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510 Market Street, 15222 PITTSBURGH, United States

Description

Hotel extras

  • Centrally located riverside hotel in downtown Pittsburgh

  • Centrally located riverside hotel in downtown Pittsburgh

  • 185 spacious luxury guest rooms

  • 12,000 square feet of elegant, flexible space for events

  • Only LEED Gold certified hotel in Pittsburgh

Our accommodation(s)

Hotel location

Fairmont Pittsburgh

510 Market Street
15222 PITTSBURGH
United States

GPS:40.441487, -80.001673

Telephone
Fax +1 412-773-8810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,533 reviews

Customer review rating 3.5/5

Andrew M. Families - Confirmed reviews ALL

This expereience fell short for several reasons. Our guest service at the front desk was top notch for check-in and check-out. Two places that needed improvement. First, was the restaurant service and menue options. The server at the bar was annoyed that we decided to sit 3 poeple at the sitted area next to the bar to watch March maddness. The food options were limited and we weren't allowed to order from the dinner menu in the bar area. Second, we ended up having to share towels the second night because the cleaning people took all 4 large towels and only left us with 2 large towels. Moveover, there was a coffee maker in the room but no coffee pods or evidience that you could even make coffee in the room and only a couple waters in the mini-bar. Again, check-in and check-out and overall the location and first impressions of the hotel were good but being met by rude service when using our restaurant credit was disapointing and discovering there weren't enough towels on the second night left us underwhelmed.

Dear Andrew M., Thank you for sharing your feedback regarding your recent stay at Fairmont Pittsburgh. We are pleased to hear that you found our front desk service to be exemplary during check-in and check-out. However, we regret that other aspects of your experience did not meet your expectations. Your comments regarding the restaurant service and menu options have been duly noted. We strive to provide a welcoming atmosphere, and it is concerning to hear that you felt the service was less than accommodating. We will review this matter internally to ensure our guests' needs are met with the utmost respect. Additionally, our housekeeping policies aim to maintain an adequate supply of towels, so we appreciate your bringing this to our attention. We understand that having coffee-making facilities and sufficient amenities is important for a comfortable stay, and we will work to clarify this for future guests. Your insights are invaluable as we continuously seek to enhance our guest experience. Thank you once again for your feedback. We hope to have the opportunity to welcome you back in the future for an improved experience. Best regards, Niki Prassa Director front office Fairmont Pittsburgh

Customer review rating 4.5/5

Aleksandar J. Business - Confirmed reviews ALL

really nice service. my room wasnt ready when I arrived, after the check in time. But they were relatively quick and I just had a drink at the bar while I waited.

Dear Aleksandar J., Thank you for your positive feedback regarding your recent stay. We appreciate your understanding regarding the room readiness and are pleased you enjoyed your time at the bar. Your comments will be shared with our team to enhance our guest experience. Best regards, Niki Prassa Director front office Fairmont Pittsburgh

Customer review rating 1.5/5

Brett M. Couples - Confirmed reviews ALL

Prior to our stay, we chose the potential Upgrade option. Upon arrival, we were notified our Upgrade was successful. However, the upgrade was from a King to a double Queen. That is NOT an upgrade. The front desk then told us they no longer had a King to offer us. It more or less ruined our 3 night stay, as we were looking forward to a nice stay in a King room, not sleeping in separate beds. Terrible.

Dear Brett M., Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconvenience you experienced with your room assignment. It is our goal to provide our guests with the accommodations they prefer, and I regret that we fell short in this instance. The room upgrade you received did not meet your expectations, and I understand how disappointing that must have been. Your concerns are important to us, and they will be reviewed as we continually strive to enhance our guest experience. Thank you for your understanding, and we hope to have the opportunity to welcome you back in the future. Best regards, Fairmont Pittsburgh

Customer review rating 4.0/5

Michael B. Couples - Confirmed reviews ALL

It was a welcomed and refreshing stay. We have stayed at your hotel in the past but had a uncomfortable experience when a drunk person was sleeping outside of our suite on the floor. We've been spending our time bi-monthly at the OMNI William Penn over the past year or so. It has, in my opinion gone without attention to details. I, as well as Rebecca thoroughly enjoyed our stay at the Fairmont. A few minor suggestions, if I may. I understand that the room was recently remodeled and refreshed. It could use some paintings/pictures on the walls. We had a bedroom television issue, but that was remedied quickly. The reconstruction noise from the 16th floor all through the night and into Easter morning was not welcome, but I can understand getting things ready, especially with the NFL Draft approaching. The bedroom bathroom toilet handle did not function, but I just lifted the basin cover and engaged the flapper manually to drain the toilet. You may want to entertain installing dimmer switches for the bedroom nightstand lamps. People don't always want bright lights. They may want ambiance. The "In Room" dining experience was such a welcome addition. You staff should be commended. We shall be staying at the Fairmont for all of our future incursions into Pittsburgh. Regards, Michael B. and Rebecca Brainard

Dear Michael B., Thank you for taking the time to share your experience with us. We are pleased to hear that you and Rebecca enjoyed your stay and appreciated our in-room dining service as well as the efforts of our staff. Your loyalty is valued, and we are honored that you have chosen Fairmont Pittsburgh for your future visits. We sincerely apologize for the past uncomfortable experience you encountered and appreciate your understanding regarding the ongoing renovations. We continuously strive to enhance our guest experience, and your feedback regarding the room décor and ambiance is noted. We will take your suggestions into consideration as we further refine our offerings. We regret any inconvenience caused by the television issue and the bathroom handle, and we are glad to hear that our team addressed these matters promptly during your stay. Your comments regarding the noise from construction and the potential for dimmer switches will be passed on to the appropriate departments for consideration. Thank you once again for your insightful feedback. We look forward to welcoming you back to Fairmont Pittsburgh soon. Best regards, Fairmont Pittsburgh

Customer review rating 4.0/5

Rafael Z. L. Families - Confirmed reviews ALL

This hotel is well located

Dear Rafael Z. L., Thank you for your feedback and for your loyalty as a Platinum member of ALL. While I’m pleased you enjoyed our location, I sincerely apologize for the condition of the bed linens. This is not reflective of our standards, and your comments have been addressed with our Housekeeping team for immediate follow-up. I also regret that your arrival experience fell short, and we will be reviewing this to ensure a smoother welcome. We truly appreciate your feedback and hope to have the opportunity to welcome you back for an improved experience. Warm Regards, Niki Prassa Director front office Fairmont Pittsburgh

Other web-users rate our hotel

  • 334 reviews 9.1/10 Location
  • 764 reviews 6.3/10 Room
  • 780 reviews 7.7/10 Service
  • 47 reviews 5.7/10 WiFi
  • 312 reviews 4.6/10 Cleanliness
  • 72 reviews 5.3/10 Breakfast
  • 68 reviews 8.4/10 Wellness Area

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