Fairmont Pittsburgh 5 stars

Customer review rating (ALL Rating) 4.4/5 1,531 reviews

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510 Market Street, 15222 PITTSBURGH, United States

Description

Hotel extras

  • Centrally located riverside hotel in downtown Pittsburgh

  • Centrally located riverside hotel in downtown Pittsburgh

  • 185 spacious luxury guest rooms

  • 12,000 square feet of elegant, flexible space for events

  • Only LEED Gold certified hotel in Pittsburgh

Our accommodation(s)

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Room 1

Hotel location

Fairmont Pittsburgh

510 Market Street
15222 PITTSBURGH
United States

GPS:40.441487, -80.001673

Telephone
Fax +1 412-773-8810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 185 rooms

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

Pets

Pets allowed Additional charge

Catering

3 Restaurants

Breakfast

  • Breakfast à la carte
  • Express

Business

7 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Sports and leisure

Golf Additional charge

  • On site

Golf

  • Nearby

Tennis

  • Nearby

Tennis

  • On site

  • Parking pricing: 58.96 € 65 USD Per day

Self Parking

Additional charge

Parking information

  • On site

  • Parking pricing: 27.21 € 30 USD

In Room Dining

Photo out of - In Room Dining

Enjoy quality meals from the comfort of your room.

Enjoy quality meals from the comfort of your room.

Grab and go coffee and breakfast options. Located in the main lobby.

However you define "wellness" whether it be a restorative beauty treatment, an invigorating massage or a challenging workout, Fairmont Pittsburgh is committed to taking care of its guests in style, with a state-of-the-art, 6,000-square-foot health club.

For a wedding that can only be described as unforgettable, Fairmont Pittsburg provides you the services of a dedicated and experienced team, and all the amenities of Pittsburgh's first LEED Gold certified hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,531 reviews

Customer review rating 4.5/5

Humberto F. U. Business - Confirmed reviews ALL

Dear Humberto F. U., Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location favorable. However, we regret that the internet service did not meet your expectations. Your comments will be taken into consideration as we continually strive to enhance our guest experience. Kind Regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Alexa N. Families - Confirmed reviews ALL

Dear Ms. N., Thank you for your kind words regarding our location and accommodations. We appreciate your feedback about the shower temperature, and we will take it into consideration as we continuously strive to enhance our guests' experiences. Best regards, Fairmont Pittsburgh

Customer review rating 4.0/5

Lisa T. Friends - Confirmed reviews ALL

Customer review rating 3.5/5

Rosa C. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Ryan G. Business - Confirmed reviews ALL

Dear Ryan G., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided exceptional service and that you found your room to be clean and comfortable. Your feedback is greatly appreciated. Kind Regards, Fairmont Pittsburgh

Dear Humberto F. U., Thank you for your feedback regarding your recent stay. We are pleased to hear you found our location favorable. However, we regret that the internet service did not meet your expectations. Your comments will be taken into consideration as we continually strive to enhance our guest experience. Kind Regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Alexa N. Families - Confirmed reviews ALL

Except the shower. It barely got hot. Terrible!

Dear Ms. N., Thank you for your kind words regarding our location and accommodations. We appreciate your feedback about the shower temperature, and we will take it into consideration as we continuously strive to enhance our guests' experiences. Best regards, Fairmont Pittsburgh

Customer review rating 4.0/5

Lisa T. Friends - Confirmed reviews ALL

The stay was great, room was very comfortable. Staff were helpful. Even the valet gave us tips on how to avoid traffic after the Steelers game! Bartenders and food at the bar were very disappointing. Our fries were raw. Bartenders did not seem interested in assisting guests. That was the only negative of the entire hotel. Everything else was on point.

Customer review rating 3.5/5

Rosa C. Business - Confirmed reviews ALL

Overall, my stay was very good. However, I was extremely disappointed by an incident that occurred on my final day, prior to checkout. Knowing that checkout was at noon, I left my belongings in the room because I planned to return by approximately 11:30 a.m. Before leaving, I placed the privacy tag on the outside of my door specifically to indicate that I did not want anyone entering the room. I had left several items that were gifted to me by colleagues and my employer in gift bags on the small counter near the coffee machine, along with a canvas bag that I had personally painted at the Andy Warhol Museum. When I returned to my room, I was very upset to discover that someone had entered despite the privacy tag. The contents of the gift bags were gone, the empty gift bags had been left on the counter, and my painted canvas bag was also missing. This was especially disappointing because I had not yet checked out, my belongings were still in the room, and I had clearly displayed the privacy tag. I would appreciate an explanation of what occurred and assistance in determining what happened to my missing items.

Customer review rating 5.0/5

Ryan G. Business - Confirmed reviews ALL

Room was clean and comfortable. Front desk staff went above and beyond to help me with a charging cord I left at home.

Dear Ryan G., Thank you for your kind words regarding your recent stay. We are delighted to hear that our team provided exceptional service and that you found your room to be clean and comfortable. Your feedback is greatly appreciated. Kind Regards, Fairmont Pittsburgh

Customer review rating 4.5/5

Chip W. Business - Confirmed reviews ALL

Perfectly located and comfortably accommodating. Nice having the Starbucks location on-site.

Dear Chip W., Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you found our location convenient and enjoyed the comfort of our accommodations, as well as the on-site Starbucks. Your satisfaction is important to us. Best regards, Fairmont Pittsburgh

Customer review rating 3.5/5

Mario C. E. Business - Confirmed reviews ALL

My stay was nice, except the my room felt dated and the water pressure in the bathroom was not the good.

Dear Mario C. E., Thank you for your feedback regarding your recent stay. I appreciate your kind words about our customer service. I apologize that the condition of your room and the water pressure did not meet your expectations. Your comments will be taken into consideration as we continuously strive to enhance our guest experience. Kind Regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Lauren G. Business - Confirmed reviews ALL

I’ve been traveling to Pittsburgh for years. This is the nicest hotel I’ve stayed in and I won’t stay anywhere else now. Clean, luxurious and wonderful staff.

Dear Lauren G., Thank you for your kind words regarding your experience at Fairmont Pittsburgh. We are delighted to hear that you consider us the finest hotel in the city. Our team takes great pride in providing a clean and luxurious environment for our guests. Kind Regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Magda I. Business - Confirmed reviews ALL

Like the hotel a lot. Lights in my bathroom didn’t all work but I was busy to report. It would be nice to get one complimentary bottle of water per day. Some people in my group didn’t know to look for cups in a cupboard. Regardless I love this hotel.

Dear Magda I., Thank you for your positive feedback regarding your stay. We are pleased to hear that you enjoyed our location and service. We apologize for the inconvenience with the bathroom lights and appreciate your understanding. Regarding the complimentary water, we value your suggestion and will certainly take it into consideration. We are glad you love our hotel and hope to welcome you back in the future. Best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Edward E. Families - Confirmed reviews ALL

We were in town for a wedding and moved to the Fairmont after the wedding. My wife was looking forward to a long awaited massage for her birthday, … she loved it.

Dear Edward E., Thank you for sharing your delightful experience at Fairmont Pittsburgh. We are pleased to hear that your wife enjoyed her birthday massage and that you had a wonderful stay. We hope to welcome you back for more memorable moments in the future. Best regards, Fairmont Pittsburgh

Customer review rating 2.5/5

Johnny L. Families - Confirmed reviews ALL

Our room, which is one of your more expensive rooms, a corner king suite, the remote for the living room TV only worked if you stood right next to the TV, and it was very sluggish. I purchased a movie in the bedroom, and then was asked to pay for it again in the living room. We had no idea that we could only watch the movie once. That's not the way it is and most places. You can watch the movie over and over again once you've purchased it. There were several lightbulbs out in the room, including the master closet. My husband asked for maintenance to come and replace the lightbulbs, and they didn't. I requested to rent an extra bedroom on the final night and the front desk was unable to do that. I just find that ridiculous, especially considering that I had a lot of trouble even using the Internet. No one gave me a password for a locked Internet access as well. The fact that you have to use an app, and that a human being at your front desk cannot secure a room for someone is terrible. I will complement the cleaning lady. She was friendly.

Customer review rating 4.5/5

Jonas R. Couples - Confirmed reviews ALL

Excellent hotel, very well-rounded, has everything a visitor could want/need.

Dear Jonas R., Thank you for your kind words regarding your recent stay at Fairmont Pittsburgh. We are delighted to hear that you found our hotel to be well-rounded and equipped with everything you needed. Your positive feedback is greatly appreciated. Kind Regards, Fairmont Pittsburgh

Customer review rating 4.5/5

Joan O. Families - Confirmed reviews ALL

Excellent except room refreshment service was a bit late.

Dear Joan O., Thank you for your kind words regarding the beautiful view and the amenities in your room. We appreciate your feedback about the timing of the room refreshment service, and we will take it into consideration for future improvements. Warm regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Tammy M. Business - Confirmed reviews ALL

Location is excellent. Very close to great restaurants and attractions. Check in and out process quick and convenient.

Dear Tammy M., Thank you for your kind words regarding your stay at Fairmont Pittsburgh. We are delighted to hear that you found our location convenient and the check-in and check-out processes efficient. We look forward to welcoming you back in the future. Best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Molly S. Business - Confirmed reviews ALL

Easy check in an stay

Dear Molly S., Thank you for your positive feedback regarding the ease of your check-in and stay. We are delighted to hear that your experience met your expectations. Your satisfaction is important to us, and we hope to welcome you back soon. Best regards, Fairmont Pittsburgh

Customer review rating 3.0/5

Laura M. Business - Confirmed reviews ALL

I had called ahead to notify the desk that I would be arriving around 12:30am. I arrived at 12:36, and there was no one at the front desk. A security person tried to find the woman manning the desk. She finally showed up 20 minutes later so I did not get into my room until 1:00am. This is not my usual experience with this hotel where I stay frequently.

Good morning, Ms. M.. Thank you for taking the time to share your feedback and for being a loyal guest of our hotel. Please accept my sincere apologies for the delay you experienced upon arrival. We understand how frustrating it must have been to arrive after midnight, especially after calling ahead to advise us of your expected arrival time, only to find the front desk unattended and have to wait to be assisted. This is certainly not the level of service we strive to provide. I am especially disappointed to hear this because, as you mentioned, this has not been your usual experience with us. We truly value your continued loyalty, and we regret that we fell short during this stay. My name is Joshua Moffit, and I am the Guest Experience Manager at Fairmont Pittsburgh. I would appreciate the opportunity to learn more about your experience and discuss how we can make this right. Please feel free to contact me directly at Jo… at your convenience. Thank you again for bringing this matter to our attention. We hope to have the opportunity to restore your confidence in us and provide you with the seamless experience you have come to expect from Fairmont Pittsburgh. Warm regards, Joshua Moffit Guest Experience Manager Fairmont Pittsburgh

Customer review rating 5.0/5

Kelli C. Couples - Confirmed reviews ALL

We were taken such great care of all the way around! From a beautiful suite to every person we met being so friendly and kind! We will definitely be coming back!

Dear Kelli C., Thank you for your wonderful feedback. We are delighted to hear that you enjoyed your stay and received exceptional service from our team. It will be a pleasure to welcome you back for another memorable experience. Best regards, Fairmont Pittsburgh

Customer review rating 4.5/5

Amanda B. Business - Confirmed reviews ALL

Well located to Highmark building, welcoming lobby, and comforting stay.

Dear Amanda B., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you appreciated our convenient location, welcoming lobby, and found your stay to be comforting. We look forward to welcoming you back in the future. Best regards, Fairmont Pittsburgh

Customer review rating 4.0/5

Pascale B. M. Couples - Confirmed reviews ALL

We got to our room , was supposed to be a river view , we had literally no view and the bathroom door was broken so we had to call the front desk to get another room . The other room was right behind the elevator so a little noisy . We put our wave machine to cover the cover .

Dear Pascale B. M., Thank you for sharing your experience with us. I am pleased to hear that you found your stay comfortable. However, I regret to learn about the issues you encountered regarding the room view and the bathroom door. We strive to provide our guests with the best possible accommodations, and I appreciate your understanding as we worked to address your concerns. Best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Alisha O. Solo - Confirmed reviews ALL

From the moment I walked into the hotel, to the time I left, I was surrounded by friendly employees asking if there's anything I need. The added services like the full-body massage was incredible. The spa was so peaceful and everyone was so accommodating. I'll definitely be staying here again!

Dear Alisha O., Thank you for your kind words regarding your recent stay at Fairmont Pittsburgh. We are delighted to hear that our team provided you with such a warm welcome and attentive service. It is wonderful to know that you enjoyed the full-body massage and found our spa to be a peaceful retreat. We look forward to welcoming you back for another relaxing experience in the future. Best regards, Fairmont Pittsburgh

Other web-users rate our hotel

  • 306 reviews 9/10 Location
  • 721 reviews 6.8/10 Room
  • 725 reviews 8.2/10 Service
  • 26 reviews 4.6/10 WiFi
  • 283 reviews 5.5/10 Cleanliness
  • 116 reviews 4.1/10 Value
  • 62 reviews 5.9/10 Breakfast
  • 60 reviews 8.9/10 Wellness Area

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