Fairmont Pittsburgh 5 stars

Customer review rating (ALL Rating) 4.1/5 1,196 reviews

Fairmont Pittsburgh - Image 1
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Description

Hotel extras

  • Centrally located riverside hotel in downtown Pittsburgh

  • Centrally located riverside hotel in downtown Pittsburgh

  • 185 spacious luxury guest rooms

  • 12,000 square feet of elegant, flexible space for events

  • Only LEED Gold certified hotel in Pittsburgh

Our accommodation(s)

Hotel location

Fairmont Pittsburgh

510 Market Street
15222 PITTSBURGH
United States

GPS:40.441487, -80.001673

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FL.2

Non contractual photo

welcome to fl.2, where unexpected details come together. a place where fresh farm eggs, locally grown produce, home baked goods, hand selected ingredients, and finely crafted cocktails are always on the menu.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  1,196 reviews

TripAdvisor Rating  4.5/5  1,187 reviews

Poor Housekeeping

TripAdvisor rating 3.0/5

Ronald S TripAdvisor review

Room was dirty (dust and drip marks in the bathroom, accumulated dust along the baseboard) as was the restaurant with horizontal surfaces dividing seating areas dusty and dirty. Sink would not drain and wall hook in bath was pulling out of the wall. Housekeeping was allegedly going to return to room and rectify; observed dirty conditions were not corrected. Room not furnished properly, no coffee cups provided nor was there a do not disturb sign. Location and staff were very good. Not a 5 star hotel, needs refurbishment and better cleaning standards. Surprised AMEX lists this as a preferred hotel.

Thank you for selecting Fairmont Pittsburgh. To enhance your experience, we'd love to stay connected. Please share your contact details with us. Your understanding amidst any inconveniences is genuinely valued. We eagerly anticipate your response and hope to host you again for another exceptional stay in the times ahead. Best regards, Fairmont Pittsburgh

This is not a five star hotel

Customer review rating 0.5/5

Business T. Business - Confirmed reviews ALL

Disappointing. I usually stay at Omni or Kimpton during my monthly work trips to Pittsburgh. Chose Fairmont this time on a whim because Google Maps displays it as the only five-star hotel in Pittsburgh. This would be a perfectly fine hotel if marketed as a 3-star, but lacks the attention to details of a five-star hotel, making me feel ripped off. Room had no do not disturb hang tag, although other rooms did. Room had no Keurig coffees for the in-room machine upon check-in. Asked for coffee from housekeeping who was working on the floor; she indicated housekeeping isn't provided with any coffee for rooms, it was someone else's job, and I would have to go ask at front desk. That is not a "5-star" response. Second, I should have noticed earlier, but next morning realized that there were also no paper cups or mugs in the room, so still no way to actually use the Keurig. Had given up, so decided to order pot of coffee via room service, but no one picked up the phone and call eventually transferred to a message that no one was available. Back down to front desk to ask for coffee mugs. Desk clerk stated he had no mugs or cups to give me, but he would have someone would deliver them to my room. 45 minutes later, I had the privilege of tipping when 2 coffee cups finally delivered. The down button on our floor's elevator (Floor 14) was broken. First evening there, my wife and I ordered two glasses of house Cabernet at the 2nd floor bar, and bill was $60, before tip. Most expensive glasses of wine I've ever had, and just glad we didn't order a second round and decided not to go back to bar for second night. A "five star" hotel should have a room fridge. It is not a bad hotel, just not a five star, and there are better options in Pittsburgh. I won't be back.

Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly at ja… Yours sincerely, Jackie Potoczek

Very clean, quiet and excellent service!

Customer review rating 5.0/5

Nancy R. Families - Confirmed reviews ALL

We stayed there for my daughter’s wedding! They made us feel so special!

Dear Nancy R., We very much appreciate your comments regarding your stay at the Fairmont Pittsburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Potoczek

Room not up to Fairmont standards

Customer review rating 2.5/5

Danielle C. Business - Confirmed reviews ALL

The room was very dirty I sent an email with the pictures

Thank you for taking the time and trouble to complete a survey following your recent stay at The Fairmont Pittsburgh. At The Fairmont Pittsburgh we all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to The Fairmont Pittsburgh in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly at ja… Yours sincerely, Jackie Potoczek

Nice place to stay

Customer review rating 4.0/5

Jas Business - Confirmed reviews ALL

The Fairmont is in a good location, close to a number of good restaurants. It is clean and on the upscale side of the specturm.

Dear James S., We very much appreciate your comments regarding your stay at the Fairmont Pittsburgh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jackie Potoczek

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Other web-users rate our hotel

  • 236 reviews 9.3/10 Location
  • 627 reviews 5.5/10 Room
  • 602 reviews 8/10 Service
  • 44 reviews 3.9/10 WiFi
  • 281 reviews 3.6/10 Cleanliness
  • 148 reviews 4.7/10 Food
  • 127 reviews 4/10 Value
  • 55 reviews 3.2/10 Breakfast

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