Fairmont Pittsburgh 5 stars

Customer review rating (ALL Rating) 4.4/5 1,537 reviews

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510 Market Street, 15222 PITTSBURGH, United States

Description

Hotel extras

  • Centrally located riverside hotel in downtown Pittsburgh

  • Centrally located riverside hotel in downtown Pittsburgh

  • 185 spacious luxury guest rooms

  • 12,000 square feet of elegant, flexible space for events

  • Only LEED Gold certified hotel in Pittsburgh

Our accommodation(s)

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Room 1

Hotel location

Fairmont Pittsburgh

510 Market Street
15222 PITTSBURGH
United States

GPS:40.441487, -80.001673

Telephone
Fax +1 412-773-8810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • 185 rooms

Languages spoken at the hotel

100% Non Smoking Property

Wi-Fi

  • WiFi at the hotel Additional charge

Air conditioning

Pets

Pets allowed Additional charge

Catering

3 Restaurants

Breakfast

  • Breakfast à la carte
  • Express

Business

7 Meeting rooms

Family

Services for children

  • Outdoor playground for children

Sports and leisure

Golf Additional charge

  • On site

Golf

  • Nearby

Tennis

  • Nearby

Tennis

  • On site

  • Parking pricing: 58.02 € 65 USD Per day

Self Parking

Additional charge

Parking information

  • On site

  • Parking pricing: 26.78 € 30 USD

In Room Dining

Photo out of - In Room Dining

Enjoy quality meals from the comfort of your room.

Enjoy quality meals from the comfort of your room.

Grab and go coffee and breakfast options. Located in the main lobby.

However you define "wellness" whether it be a restorative beauty treatment, an invigorating massage or a challenging workout, Fairmont Pittsburgh is committed to taking care of its guests in style, with a state-of-the-art, 6,000-square-foot health club.

For a wedding that can only be described as unforgettable, Fairmont Pittsburg provides you the services of a dedicated and experienced team, and all the amenities of Pittsburgh's first LEED Gold certified hotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,537 reviews

Customer review rating 3.5/5

Steven P. Business - Confirmed reviews ALL

Dear Steven P., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and are sorry to hear that the condition of your room did not meet your expectations. Your comments will be taken into consideration as we continually assess our accommodations. Best regards, Fairmont Pittsburgh

Customer review rating 2.0/5

Christopher L. Couples - Confirmed reviews ALL

Customer review rating 2.5/5

Cole F. Families - Confirmed reviews ALL

Thank you for taking the time to share your feedback, Mr. F.. I want to sincerely apologize for the numerous service failures you experienced during your stay. The issues you described, from the inoperable phones and unresolved maintenance concerns to the lack of follow-through on your requests, are unacceptable and fall well short of both your expectations and our own standards at Fairmont Pittsburgh. I am especially disappointed to hear that repeated requests to repair your safe, toilet, and room phones were not addressed during your stay. Equally frustrating is learning that you were given inaccurate information regarding dining options upon arrival and then found our restaurant and bar unavailable during portions of your visit. I completely understand how these issues compounded to create a disappointing experience. Please know that we take your feedback very seriously and genuinely want the opportunity to make this right. I would appreciate the chance to speak with you personally to better understand your experience and discuss how we can restore your confidence in us. At your convenience, please let me know a good time and phone number to reach you. You may contact me directly at 60… or by email at Jo… Mr. F., I sincerely apologize again for the frustration and inconvenience you encountered. Thank you for bringing these concerns to our attention, and I hope we will have the opportunity to speak with you soon. Kind regards, Joshua Moffit Guest Experience Manager Fairmont Pittsburgh 60… Jo…

Customer review rating 2.0/5

Kate H. Couples - Confirmed reviews ALL

Dear Ms. H., Thank you for taking the time to share your experience with us. I sincerely regret to hear about the unfortunate incident involving your husband during your stay. Safety is a top priority for us, and I understand how distressing it must have been for both of you. I would like to address your concern regarding the lack of follow-up. While we strive to provide attentive service, it is clear we fell short in this instance. I would certainly like to connect with you personally to review your experience. Please let me know if you would have a preferred time and date for me to reach out. Warm regards, Shawn St-Pierre General Manager sh…

Customer review rating 2.0/5

Danielle C. K. Business - Confirmed reviews ALL

Dear Steven P., Thank you for your feedback regarding your recent stay. We appreciate your kind words about our staff and are sorry to hear that the condition of your room did not meet your expectations. Your comments will be taken into consideration as we continually assess our accommodations. Best regards, Fairmont Pittsburgh

Customer review rating 2.0/5

Christopher L. Couples - Confirmed reviews ALL

Valet was friendly, Front desk was great, bartenders were funny and nice. The room had clumps of long dark hair in the shower drain cover and a few more on sink as well. Disgusting! While we were out to dinner someone came in for what I assume was some kind of turndown (without turning down the beds) and put a washcloth out on the sink and set out one toothbrush and paste. Then took the $5 we had put out on top of a thank you note for the maid in the morning. We thought we’d try the Fairmont for when we have a show, the speakers series or whatever downtown instead of the Wyndham or Atterbury. Sad to say you fell short of our meager expectations of a clean room.

Customer review rating 2.5/5

Cole F. Families - Confirmed reviews ALL

Our phones never worked properly. I had to go down anytime we needed assistance with more towels, valet, room service, etc. This is one of the things we requested to be fixed multiple times, but it wasn't. We requested new batteries for the safe in the room several times. It was never done. The toilet handle did not work properly. We had to take the tank lid off every time to flush. Again, several requests made, and it was never repaired. We were told the kitchen was open when we got there, and it was not. We had to walk the streets to find food. Friday and Saturday nights you let someone rent out the whole restaurant and bar, so we didn't have that as an option. So, I will probably be booking somewhere else next time, unless you make it right. For a 5-star hotel, the problems we dealt with were not at all satisfactory to our expectations.

Thank you for taking the time to share your feedback, Mr. F.. I want to sincerely apologize for the numerous service failures you experienced during your stay. The issues you described, from the inoperable phones and unresolved maintenance concerns to the lack of follow-through on your requests, are unacceptable and fall well short of both your expectations and our own standards at Fairmont Pittsburgh. I am especially disappointed to hear that repeated requests to repair your safe, toilet, and room phones were not addressed during your stay. Equally frustrating is learning that you were given inaccurate information regarding dining options upon arrival and then found our restaurant and bar unavailable during portions of your visit. I completely understand how these issues compounded to create a disappointing experience. Please know that we take your feedback very seriously and genuinely want the opportunity to make this right. I would appreciate the chance to speak with you personally to better understand your experience and discuss how we can restore your confidence in us. At your convenience, please let me know a good time and phone number to reach you. You may contact me directly at 60… or by email at Jo… Mr. F., I sincerely apologize again for the frustration and inconvenience you encountered. Thank you for bringing these concerns to our attention, and I hope we will have the opportunity to speak with you soon. Kind regards, Joshua Moffit Guest Experience Manager Fairmont Pittsburgh 60… Jo…

Customer review rating 2.0/5

Kate H. Couples - Confirmed reviews ALL

My husband and I live about 15 minutes outside Pittsburgh and decided to enjoy a short stay in the city. We had always wanted to stay at the Fairmont, having previously visited the bar Vincent’s and enjoyed the small plates and drinks on the second floor. Unfortunately, our stay was disappointing. At approximately 4 a.m., my husband slipped and fell in the bathroom due to water from a leaking faucet. The water had pooled on the bathroom floor and completely soaked the carpet just outside the bathroom. For a hotel charging approximately $500 per night, I would have expected a manager to contact us afterward to check on my husband and address the incident. While we appreciated having our drinks and two small plates covered, the lack of follow-up after an injury was particularly disappointing. We travel frequently and are happy to pay for elevated accommodations, but this was the first time either of us had suffered an injury during a hotel stay. Given both the incident and the response, we left feeling very underwhelmed by an experience we had looked forward to.

Dear Ms. H., Thank you for taking the time to share your experience with us. I sincerely regret to hear about the unfortunate incident involving your husband during your stay. Safety is a top priority for us, and I understand how distressing it must have been for both of you. I would like to address your concern regarding the lack of follow-up. While we strive to provide attentive service, it is clear we fell short in this instance. I would certainly like to connect with you personally to review your experience. Please let me know if you would have a preferred time and date for me to reach out. Warm regards, Shawn St-Pierre General Manager sh…

Customer review rating 2.0/5

Danielle C. K. Business - Confirmed reviews ALL

The hotel lobby and restaurant were okay but the rooms were very dated. The room had old carpet and had a must smell that goes along with dusty dirty old carpet. My allergies of dust mites kicked up in full gear that caused a sinus infection and burning eyes.

Customer review rating 5.0/5

Ted H. Business - Confirmed reviews ALL

I wasn't able to park in the adjoining garage once again, similar to my first stay.

Dear Ted H., Thank you for your positive remarks about our hotel. We apologize for the inconvenience you experienced with parking in the adjoining garage during both of your stays. Your feedback is important to us, and we appreciate your understanding. Goodbye, and best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Cory M. Families - Confirmed reviews ALL

Excellent customer service. Always take care of us! Love tue bartenders as well!

Dear Cory M., Thank you for your kind words regarding our location and customer service. We are pleased to hear that you enjoyed your experience with our bartenders as well. Your positive feedback motivates our team to continue providing exceptional service. Best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

William W. Families - Confirmed reviews ALL

A very pleasant experience. Everything from the room, to the service was consistently outstanding.

Dear William W., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the room, location, and service. Your satisfaction is our priority, and we look forward to welcoming you back for another pleasant experience. Goodbye, Fairmont Pittsburgh

Customer review rating 2.0/5

Mark F. Families - Confirmed reviews ALL

The hotel is advertised as 5 star, my experience was 3 or 5 star

Dear Mark F., Thank you for sharing your feedback regarding your recent stay. We regret that your experience did not meet the expectations set by our five-star rating. Your comments are valuable to us as we strive for excellence in all aspects of our service. Sincerely, Fairmont Pittsburgh

Customer review rating 4.0/5

Emily R. Families - Confirmed reviews ALL

Nice hotel. Will stay again. Valet guys are always rude, never smile, not helpful AT ALL. Kind of have the "get your shit and move on" attitude. No help with bags. No help with parking our Sprinter van, even though we called well in advance before arrival to make a plan. My husband was driving around the city at midnight looking for somewhere to park while I moved three kids, two cars of luggage to our two room by myself with no help.

Dear Emily R., Thank you for sharing your feedback regarding your recent experience at Fairmont Pittsburgh. We are delighted to hear that you enjoyed the comfort of our well-appointed rooms, our prime location, and the attentiveness of our front desk staff. It is wonderful to know that you found our room service to be both prompt and reasonably priced. However, I sincerely apologize for the challenges you faced with our valet team. Your comments regarding their demeanor and the lack of assistance with your luggage are concerning. We strive to maintain a high standard of service, and your experience does not reflect our usual practice. Please be assured that your feedback will be taken into consideration as we continue to enhance our guest experience. We appreciate your kind words about the hotel overall and your intention to return. Best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Jane K. Business - Confirmed reviews ALL

Overnight business trip

Dear Jane K., Thank you for your positive feedback regarding your recent stay with us. We are delighted to hear that you enjoyed our location and had a great experience during your business trip. We hope to welcome you back soon. Best regards, Fairmont Pittsburgh

Customer review rating 4.5/5

Brittanny K. Business - Confirmed reviews ALL

There with a work group

Dear Brittanny K., Thank you for your positive feedback regarding our location and amenities. We are pleased to know that your experience with your work group was enjoyable. We look forward to welcoming you back in the future. Best regards, Fairmont Pittsburgh

Customer review rating 4.0/5

Nicole S. Business - Confirmed reviews ALL

The only negative part of my stay was discovering while showering the supplies were not stocked. The bottle of conditioner was completely empty. Other than that, it was a positive experience.

Dear Nicole S., Thank you for your kind words regarding our location and staff. I regret to hear about the issue with the conditioner during your stay. Your feedback is invaluable in helping us enhance our services for future guests. Best regards, Fairmont Pittsburgh

Customer review rating 5.0/5

Andres G. Solo - Confirmed reviews ALL

Quick getaway; convenient; priced appropriately. No friction

Dear Andres G., Thank you for your positive feedback. We are delighted to hear that your quick getaway met your expectations and that you found our location and pricing satisfactory. We strive to provide a seamless experience for all our guests. Goodbye, Fairmont Pittsburgh

Customer review rating 4.0/5

Laura M. Business - Confirmed reviews ALL

If an option for getting water exists, I could not locate it, so its not obvious. I found a closet that said, water and ice-it was just an Ice machine. No vending machines that I could find. I don't sleep well under down comforters, there should be a light weight blanket available (in the closet) Otherwise the stay was comfortable and quiet.

Dear Laura M., Thank you for your feedback regarding your recent stay. We are pleased to hear that you found our location convenient and enjoyed a comfortable and quiet experience. We appreciate your comments about the water availability and the bedding options. Your insights are valuable, and we will consider them as we look to enhance our guest amenities. Thank you for choosing Fairmont Pittsburgh. We hope to welcome you back in the future. Sincerely, Fairmont Pittsburgh

Customer review rating 3.0/5

Karen K. Couples - Confirmed reviews ALL

Our room was freezing and we tried to adjust the thermostat but it didn’t work. Our bathroom was completely out of body lotion and needs some sprucing up. When we checked out, we told the front desk and they apologized. We asked if they had a small bottle of lotion to take with us and he looked in the back but he didn’t have any. He offered for us to go up to the spa but we were leaving. We were surprised that he didn’t offer for someone to bring it to us. We have stayed at many Fairmont hotels and have stayed at this particular one before and have a very good experiences but this time it definitely wasn’t not!

Customer review rating 4.5/5

James E. Couples - Confirmed reviews ALL

It was relaxing and comfoprtable

Customer review rating 4.5/5

Robert R. Solo - Confirmed reviews ALL

Well located, friendly service

Customer review rating 2.0/5

David B. Couples - Confirmed reviews ALL

I was disappointed with our check-in experience and the way the situation was handled. When we arrived to check in, the front desk was unable to locate our reservation. We were told they had a reservation for someone with the same last name, but with a different first name and phone number. We then pulled up our reservation confirmation and receipt and showed it to the front desk. The employee told us he needed some time to figure out what had happened. By this point, two other guests had gotten in line behind us. We were given two drink vouchers and asked to step aside and have a drink while the issue was being resolved. While I appreciated the offer of the drink vouchers, this was extremely inconvenient. It was already approximately 4:00 PM, and I had an event at 5:00 PM that I still needed to get ready for. More importantly, after we stepped aside, the guests who had arrived after us were checked in while we continued to wait. I felt as though our issue was pushed aside so that other customers could be helped rather than our check-in being completed before moving on to the next guests. Eventually, we were called back to the desk and given our room keys. Unfortunately, when we got to the room, I discovered that it was not even the room type I had reserved and paid for. I had booked a king room, but we were given a room with two queen beds. Because the check-in delay had already put me behind schedule for my event, I did not have time to return to the front desk and address yet another issue. I understand that reservation or system issues can occasionally happen. My disappointment is primarily with how the situation was handled. Once we provided confirmation of our valid reservation, I would have expected the issue to be addressed promptly rather than being asked to step aside while guests who arrived after us were assisted. After that delay, receiving a different room type than the one I had reserved only added to the frustration. Overall, the experience made the start of our stay unnecessarily stressful and disappointing. I hope this feedback is taken into consideration, as I believe the situation could have been handled much differently and with greater consideration for the inconvenience it caused us.

Customer review rating 5.0/5

Susan A. Friends - Confirmed reviews ALL

We had a beautiful 2 days in Pittsburgh and the Fairmont was part of that. The staff from the front desk, bartenders on 2nd floor, valet support all very kind and helpful.

Dear Susan A., Thank you for your kind words regarding your recent stay at Fairmont Pittsburgh. We are delighted to hear that our staff made a positive impact on your experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future. Best regards, Fairmont Pittsburgh

Other web-users rate our hotel

  • 312 reviews 9/10 Location
  • 735 reviews 6.6/10 Room
  • 741 reviews 8.1/10 Service
  • 30 reviews 4.6/10 WiFi
  • 291 reviews 5.5/10 Cleanliness
  • 118 reviews 4.2/10 Value
  • 63 reviews 5.7/10 Breakfast
  • 59 reviews 8.8/10 Wellness Area

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