Fairmont Pittsburgh 5 stars

Customer review rating (ALL Rating) 4.3/5 1,576 reviews

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510 Market Street, 15222 PITTSBURGH, United States

Description

Hotel extras

  • Centrally located riverside hotel in downtown Pittsburgh

  • Centrally located riverside hotel in downtown Pittsburgh

  • 185 spacious luxury guest rooms

  • 12,000 square feet of elegant, flexible space for events

  • Only LEED Gold certified hotel in Pittsburgh

Our accommodation(s)

Hotel location

Fairmont Pittsburgh

510 Market Street
15222 PITTSBURGH
United States

GPS:40.441487, -80.001673

Telephone
Fax +1 412-773-8810

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,576 reviews

TripAdvisor Rating  4.4/5  1,238 reviews

Customer review rating 1.0/5

Dimitri A. Couples - Confirmed reviews ALL

Check In 4pm didn’t get into a room until 4:48pm which they upgraded to a suite which was nice however the room was freezing had to send engineers to fix we had little time to enjoy hotel had plans to celebrate a birthday with my plus one ate at floor 2 food an drinks amazing atmosphere out of this world service so slow only could get appetizers got back from celebrating around 1am the suite went from cold too hot was set over 80 degrees so had to lower thermostat to get room temperature was sweating up until 3am trying to get comfortable woke up in morning room was cold again then the sink in bathroom kept clogging tried using hotel phone in room wasn’t operational also went to floor 2 restaurant again for a complimentary meal around 11am they stopped serving breakfast already bummed so had lunch again food delicious the ambience in that restaurant gorgeous however service was slow saw multiple other tables get there food before we did an they were seated after us didn’t get anything fancy either both plates the fries came out cold rest of food was warm not hot very tasteful still though all in all disappointed in stay been there before few times stayed never had this much to complain about when here to celebrate a birthday together thought be time of life staying at a five star hotel have give a one star rating even with comps still would say they should had offered myself another stay for free one night at a later date plus comp the valet an give food an beverage credit to finalize give a complimentary couples massage at spa at no cost to make up for that experience as much they did try to help still made worse should be fine nice experience from start to finish I feel Thanks.

Dear Dimitri A., Thank you for taking the time to provide feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you experienced during your visit, particularly with the delayed check-in and the temperature issues in your suite. It is our goal to ensure all guests enjoy a comfortable and pleasant stay, and I regret that we fell short in this instance. While I am pleased to hear that you enjoyed the atmosphere and quality of food at our restaurant, I understand that the service did not meet your expectations. We strive to provide attentive service, and your comments will be shared with our management team to help us improve. Regarding breakfast timings, I regret that the timing of your meal did not align with your plans. We appreciate your loyalty to our hotel and value your feedback as we continuously seek to enhance our guest experience. Thank you again for sharing your thoughts, and I hope for the opportunity to welcome you back in the future. Best regards, Fairmont Pittsburgh

Customer review rating 3.0/5

Bob S. Business - Confirmed reviews ALL

Awesome hotel, but couldn't get room comfortably warm with the thermostat not responding. Thankfully I packed a sweatshirt to sleep in. I loved the room but it was freezing!

Dear Bob S., Thank you for your feedback regarding your recent stay. I am pleased to hear that you enjoyed the hotel overall; however, I regret to learn that the thermostat in your room did not function as expected, impacting your comfort. Your experience is important to us, and we appreciate your understanding. We will certainly consider your comments as we continuously seek to enhance our guests' experiences. Best regards, Fairmont Pittsburgh

Customer review rating 2.5/5

Brian K. Couples - Confirmed reviews ALL

Room was dirty.

Customer review rating 2.0/5

Daniel G. Families - Confirmed reviews ALL

The location was great. The hostess at the restaurant was very helpful with a takeout order. All staff were friendly. The edges of the room and furniture were lined with dust. Coffee cups were removed from the room after use. We called three times to get replacements which took two days. Prior to arrival, we called to set up an authorized guest. I was but on hold for 30 minutes, put in hold again for another hour, and hang up on. I called back later and this authorized guest issue was handled very well in under 5 minutes. The incidental bills is still pending, and we are still awaiting the receipt.

Customer review rating 3.0/5

Deepali T. Business - Confirmed reviews ALL

Everything good except the appliances at the rooms remains to be not working and staff keep missing room service

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Other web-users rate our hotel

  • 342 reviews 9.1/10 Location
  • 766 reviews 5.7/10 Room
  • 794 reviews 7.5/10 Service
  • 53 reviews 5.9/10 WiFi
  • 323 reviews 4.2/10 Cleanliness
  • 76 reviews 8.7/10 Wellness Area
  • 71 reviews 4.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.