Fairmont The Queen Elizabeth bintang 4,5

Catatan tamu Avis (Peringkat ALL) 4.5/5 5.159 ulasan

Jaminan Harga
Terbaik
Fairmont The Queen Elizabeth - Image 1
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900 Rene Levesque Blvd W, H3B 4A5 Montreal, Kanada

Deskripsi

Keistimewaan hotel

  • Downtown Montreal hotel with easy access to Old Montreal

  • Diverse meeting facilities with capacities ranging from five to 1,600 guests

  • Urban food market and all-day restaurant featuring the finest local products

  • Spa and wellness center with a fully equipped gym and heated indoor pool

Akomodasi kami

Lokasi hotel

Fairmont The Queen Elizabeth

900 Rene Levesque Blvd W
H3B 4A5 Montreal
Kanada

GPS:45.500503, -73.568202

Telepon
Fax +1 514-954-2256

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

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Peringkat ALL  4.5/5  5.159 ulasan

Peringkat TripAdvisor  4.0/5  1.821 ulasan

Terrible experience at fairmont

Catatan Tripadvisor 1.0/5

eiman b Ulasan TripAdvisor tersertifikasi

I received an email before our stay advising that I was upgraded to the Gold Lounge and for me to check in on the 21st floor. I did that but when I arrived to the 21st floor I was made to feel like garbage by the guy working the desk. He told me and my colleague that we do not belong there and that we need to check in downstairs. We explained and showed him our emails and he agreed to check us in but he explained we are NOT allowed in gold lounge. We tried to escalate the issue but it seemed that no one in the hotel was willing to help. We spoke with the manager and he tried to get us to pay for an upgraded room as he stated that the email for the upgrade was sent to us by accident and that we were not supposed to be upgraded. The staff at the hotel were extremely rude and made us feel like scum. My colleague and I travel for work regularly and we always stay at fairmont hotels but I don’t think we will ever stay at the Montreal fairmont again due to the poor service and rude staff. I have never felt so degraded in my life.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Exceptional service is what we strive to be known for; therefore, your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please, allow us to express our sincere apologies about your experience. Rest assured that we have taken the appropriate measures to address your comments in order to prevent any future occurrences. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Guest Relations Team

Perfect location, connected to the central station by elevator

Catatan Tripadvisor 4.0/5

Chase V Keluarga - Ulasan TripAdvisor tersertifikasi

We had a lovely stay with no issues. No signs of a strike (10/18/24) so recent reviews need not scare you off. Views are great staff is helpful. Especially the girl at the pool. She was accommodating for me and my daughter, I tried to thank her but couldn’t find her to see her name tag to shout out on here. Amenities are fine, decor is fine, and room was adequate (small, but that’s common in bigger cities). Only minus a star for no benefits at all booking through Amex fine hotels. Huge difference than the Fairmont chateau Frontenac I’m staying in now that gave room upgrade, hotel credit, and late checkout. Even detailed the benefits to us in a letter. This was also probably effected from the recent strike. But that’s a large portion of where/why I book my hotels. The beds were not the comfiest would be the only complaint but that’s hit or miss at hotels as well. Would recommend staying here as the tiled indoor pool is gorgeous and the location is unbeatable if traveling with luggage with via rail to other parts of Canada. Will repeat when taking more trains from Montréal.

Dear Chase, We very much appreciate your comments regarding your recent stay at Fairmont The Queen Elizabeth. We are pleased to read that you had an excellent stay and that enjoyed your visit to our hotel as well the indoor pool. We hope that your next visit will be as pleasant as this one. We look forward to welcoming you again during your next visit to Montreal. Sincerely, The Guest Relations Team

Strikes suck

Catatan Tripadvisor 3.0/5

Tom B Ulasan TripAdvisor tersertifikasi

We checked in the second October 2024. The strike was still on. The room was very nice, but when after a long day of traveling, the hotel restaurants were closed! Across the bridge in the terminal we were able to find a pizza restaurant and got a bite. I returned to room and drank some alcohol from the room refrigerator. No problem, except when received the bill! Come on, $25.00 + for 2 oz of booze. Give me a break! At least, there should have been a discounted room price and a definite lowering of room booze.

Dear Guest, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Please, allow us to express our sincere apologies about your experience during the Union workers strike. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. We thank you for your understanding The Guest Relations Team

Best hotel of our hoilday.

Catatan Tripadvisor 4.0/5

glennk1966 Ulasan TripAdvisor tersertifikasi

This Hotel was exceptionally good,the room on the 12th floor was amazing and big plus he bathroom was lovely,the view was amazing in the evening as well as the day, the bed was comfortable,l have nothing bad to say about this hotel,lovely hotel to stay.

Dear Mr. Glenn, We very much appreciate your comments regarding your stay at Fairmont The Queen Elizabeth during your vacations. We are delighted to read that you had an excellent stay in your comfortable room. We hope to have the opportunity to welcome you again during your next vacations. Sincerely, The Guest Relations Team

Poor service

Catatan Tripadvisor 1.0/5

Felipe Z Ulasan TripAdvisor tersertifikasi

Subject: Complaint Regarding Unpleasant Stay at Fairmont Queen Elizabeth, Montreal Dear Fairmont Customer Service, I am writing to express my deep dissatisfaction with the experience my fiancée and I had during our stay at the Fairmont Queen Elizabeth in Montreal from July 26th to July 28th. Unfortunately, the visit fell far short of the standards we expected from a Fairmont property. Upon arrival, we were greeted by individuals whose roles were unclear, as they were dressed in casual sportswear and tank tops, making it difficult to determine if they were hotel staff. Furthermore, we were denied access to hotel amenities, including the restaurants and pool, which significantly impacted our stay. Adding to the frustration, we were unable to rest due to constant noise from protests and large crowds outside the hotel, making it extremely difficult to enter or leave the premises. This chaos ultimately prevented us from securing a taxi to the airport, further complicating our departure. We chose this hotel expecting a high-quality experience that aligns with Fairmont's reputation. However, we were left not only disappointed but also inconvenienced and distressed. Despite all these issues, the hotel management has yet to reach out or take any action to address our concerns and provide a meaningful solution for the situation. We sincerely hope that Fairmont will consider this matter and find an appropriate way to repair the inconvenience and discomfort we faced during our stay, ensuring that our next experience at a Fairmont property meets the brand’s standards. Kind regards, Felipe Zanotto Peres

Dear Mr. Peres, Thank you very much for taking the time to share your comments regarding your stay at Fairmont The Queen Elizabeth. Please, allow us to express our sincere apologies about your experience during the surprise strike by the Union workers. Fairmont The Queen Elizabeth is currently negotiating the collective agreement for its unionized employees, represented by the CSN. We are endeavouring to minimise any possible disruption to our guests and are hoping to resume normal operations as quickly as possible. Our focus remains on providing the outstanding guest experiences for which the hotel is known. We hope to resolve this by signing as soon as possible a collective agreement that is fair and reasonable for all. Rest assured that a member of our Team is going to contact you in the coming days for a further discussion. Sincerely, The Guest Relations Team

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 1.053 ulasan 9.1/10 Lokasi
  • 1.854 ulasan 6.8/10 Kamar
  • 2.127 ulasan 8.2/10 Pelayanan
  • 115 ulasan 4.7/10 Internet
  • 699 ulasan 4.4/10 Kenyamanan
  • 529 ulasan 6.6/10 Kebersihan
  • 354 ulasan 4.7/10 Kesepadanan nilai
  • 183 ulasan 7.6/10 Sarapan

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