Fairmont Le Château Montebello 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.3/5 รีวิว 2,727 รายการ

Fairmont Le Château Montebello - Image 1
Fairmont Le Château Montebello - Image 2
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ความพิเศษของโรงแรม

Establishment no. 528485 Beautiful surroundings and year-round activities offer our guests countless possibilities of adventures, including golf, kayaking, cross-country skiing, dogsledding, curling, as well as a luxurious spa.

ที่พักของเรา

สถานที่ตั้งโรงแรม

Fairmont Le Château Montebello

392 Notre Dame
J0V 1L0 MONTEBELLO
Canada

พิกัด:45.649998, -74.949409

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บริการโรงแรม

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ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ร้านอาหาร
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ
  • อาหารเช้า
  • บาร์
  • ห้องประชุม
  • พื้นที่ปลอดบุหรี่ 100%
  • บริการในห้อง

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.3/5  รีวิว 2,727 รายการ

เรทติ้งบน TripAdvisor  4.0/5  รีวิว 3,150 รายการ

A great getaway

คะแนนจาก Tripadvisor 5.0/5

Yuen W รีวิวที่ได้รับการรับรองจาก TripAdvisor

Modern rustic comfort in beautiful, lush surroundings, with lots of indoor and outdoor activities to choose from. Only 1 hour from Ottawa or Montreal. Great for families or business retreats. Nearby town of Montebello also has much to offer.

Bad timing?

คะแนนจาก Tripadvisor 4.0/5

Shasta613 รีวิวที่ได้รับการรับรองจาก TripAdvisor

My husband and I have spent several (at least 4 or 5) weekends at Montebello over the last few years. I think it’s slipping. We were assigned “one of the renovated rooms” - as the young lady proudly told me upon check-in. Well, maybe so….but peeling paint, stains, loose hardware, and shabby, messy & disheveled towels certainly don’t set the right tone. (See pictures). The casual restaurant was closed for renovations, which obviously limits the meal options. Not sure how long it had been closed or how much longer before it re-opens. The famous fireplaces - usually a key attraction - were not lit (likely because it was late May)…even though the weather was unseasonably cold. On top of that, the air conditioning was on overdrive and even after going back to the room for a sweatshirt, it was very unpleasant trying to enjoy the lobby ambiance we normally love. One of the bartenders at the lobby bar was pretty arrogant, but we figured him out pretty quickly and dealt with the other fellow, who was very friendly and efficient. We had breakfast (not the buffet) at Aux Chantignoles and our server was lovely. The food was OK, but not surprisingly, (like many hotels) not really worth the price. Maybe we were unlucky in our “between seasons” timing. I hope that was the main source of our disappointment. But the housekeeping and maintenance definitely needs some attention. Not sure if we’ll return.

Thank you for taking the time to share your detailed feedback regarding your recent stay at Fairmont Le Château Montebello. We sincerely apologize for the various issues you encountered during your visit. As valued repeat guests, your experience and your loyalty are very important to us, and we are deeply sorry that your last stay did not meet your expectations. We regret that the condition of your room and the state of the towels did not reflect our usual high standards. The ongoing renovations and the closure of our casual restaurant are part of our efforts to improve our facilities, but we understand the inconvenience this may have caused. Additionally, we apologize for the discomfort in the lobby due to the unseasonably cold weather and the overactive air conditioning. Your comments about the service at the lobby bar and the breakfast experience at Aux Chantignoles have been noted. We are glad to hear that some of our staff provided friendly and efficient service, but we will address the issues you mentioned to ensure a consistently pleasant experience for all our guests. Besides, we would appreciate the opportunity to discuss your stay in more detail and work towards a resolution. Please contact us directly at chateaumontebello@fairmont.com with your reservation details. We hope to regain your trust and have the chance to provide you with the exceptional experience you have come to expect from Fairmont. Thank you once again for your feedback. Warm regards, Grégoire Fairmont Le Château Montebello

Beautiful and cozy

คะแนนจาก Tripadvisor 5.0/5

Nomad31956148491 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Short Stay at the hotel for Work. Spent day in conference room tasteful lunch was provided for us . We had a very nice dinner at the Hotel's restaurant and had great service by the staff. We then spent the evening at the lobby near the foyer and enjoyed some drinks and played some games. Very good ambience!

Thank you for sharing your wonderful experience at Fairmont Le Château Montebello. We are delighted to hear that you enjoyed your short stay with us for work. It’s great to know that you found the conference room tasteful, enjoyed the provided lunch, and had a lovely dinner at our restaurant with excellent service. Spending the evening in the lobby near the foyer, enjoying drinks and games, sounds like a perfect way to end the day. We are thrilled that you appreciated the ambience and look forward to welcoming you back for another memorable stay. Warm regards, Grégoire Fairmont Le Château Montebello

noisy room

คะแนนจาก Tripadvisor 1.0/5

Antonio B รีวิวที่ได้รับการรับรองจาก TripAdvisor

was a very noisy room AC woke us up every couple hours. staff didnt do anything to it when we complained. brushed it off the AC sounds like an old door closing every time it turns on, so imaging that through out the night. they “sent someone” to fix it in our absence, but nothing changed!

Lovely family getaway

คะแนนจาก Tripadvisor 4.0/5

AmieB2012 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Excellent service at check in-out. The dining experience was excellent impeccable service food, kids under 5 eat free and the food quality was fantastic. service My family really enjoyed walking the grounds and the indoor pool was a great experience too! However, the room was a bit small and the inside of the hotel above the dining room needed to be checked for garbage

Thank you for sharing your feedback following your recent stay at Fairmont Le Château Montebello. We are delighted to hear that you had a lovely family getaway and that you appreciated our excellent service during check-in and check-out. We are thrilled that your dining experience was outstanding, with impeccable service and fantastic food quality especially with your children! We're also glad that your family enjoyed walking the beautiful grounds and had a great time at the indoor pool. However, we apologize for the inconvenience you experienced with the size of your room and the cleanliness issue above the dining room. Your comments have been noted and will be addressed with our housekeeping team to ensure such issues are resolved promptly. Thank you once again for your valuable feedback. We hope to welcome you and your family back soon for another memorable stay. Warm regards, Grégoire Fairmont Le Château Montebello

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