Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,497 reviews

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Fairmont Orchid - Hawaii - Image 1
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1 North Kaniku Drive, Waimea, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

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Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,497 reviews

TripAdvisor Rating  4.5/5  6,144 reviews

Certificate of excellence 2025

Beautiful

TripAdvisor rating 4.0/5

GlobetrotterBella Families - TripAdvisor review

Customer review rating 5.0/5

Eric S. Business - Confirmed reviews ALL

Thank you so much for your thoughtful review and for sharing your recent experience with us. We’re delighted to hear that your stay was a positive one overall, and we truly appreciate your kind words about our team, concierge service, and shuttle driver—we’ll be sure to share your compliments with them. We also value your feedback regarding amenities for children. Suggestions like adding a shaded play area and providing items like crayons are incredibly helpful, and we’ve shared your comments with our leadership team for consideration as we explore ways to enhance the experience for families. Thank you again for choosing our property. We hope to have the opportunity to welcome you and your ʻohana back to Hawaiʻi in the future for another relaxing and memorable stay. With warm aloha, Barbie Nakamura Director of Quality

Customer review rating 3.5/5

Deena L. Friends - Confirmed reviews ALL

Thank you so much for taking the time to share your thoughts following your recent visit. We’re truly grateful for your return and so pleased to hear that you enjoyed your stay—and that the newly refreshed guest rooms were a noticeable improvement from your last visit. It’s always rewarding to hear that our ongoing enhancements are making a positive impact. We’re especially glad to know our beach team helped make your stay memorable once again. We’ll be sure to pass along your kind words to the outrigger guide—it means a lot when our colleagues are remembered and appreciated. That said, I want to sincerely thank you for your honest feedback regarding the spa and pool areas. We understand how much these details matter. I’m happy to share that a shipment of new spa robes has just arrived, following extended shipping delays. We’re now in the process of replenishing our supply to ensure that every guest has a complete and comfortable spa experience moving forward. We're also in the process of updating our pool daybeds and loungers—new ones have already been ordered and will be arriving soon. Your comments reinforce how important these details are to the guest experience, and we appreciate you taking the time to share them. Your feedback about the breakfast experience and WiFi connectivity has also been noted and shared with our department leaders for further review. We want every aspect of your stay to reflect the level of comfort and quality you expect—and we’re committed to getting there. Thank you again for choosing our property. We truly value your loyalty, and we look forward to welcoming you back next year for another relaxing escape—hopefully with even more of the enhancements you deserve already in place. With warm aloha, Barbie Nakamura Director of Quality

Customer review rating 5.0/5

Zac M. Couples - Confirmed reviews ALL

Thank you so much for taking the time to share your experience. We’re thrilled to hear that you had such a great stay with us, and that the location, our friendly team, and your dining experiences all stood out. It’s always our goal to create a welcoming and memorable experience, and we’re so pleased to know we delivered that for you. We also truly appreciate your loyalty as an ALL Gold member and are grateful for the trust you’ve placed in us. We look forward to welcoming you back for another unforgettable visit to the island. With warm aloha, Barbie Nakamura Director of Quality

Customer review rating 5.0/5

Sawyer J. Friends - Confirmed reviews ALL

Thank you so much for taking the time to share your detailed feedback—and for choosing to spend your time off with us here at Fairmont Orchid. As a fellow Accor Heartist, your insights are especially meaningful, and we’re truly grateful for both your visit and your candor. I’m glad to hear you enjoyed the beauty of the resort, the comfort of your guestroom, and thoughtful touches like the water refill stations, 24/7 pool access, and daily housekeeping. Your appreciation means a great deal to our team, and we’re so pleased to know you were able to relax and enjoy the experience overall. At the same time, I want to extend my sincere apologies for the areas where we fell short—from the lack of fee transparency during the booking process to the inconsistent service interactions at the front desk, valet, and deli. We always aim to deliver warm, genuine hospitality—especially to our colleagues—and I’m sorry that wasn’t consistently reflected throughout your stay. Your comments have been shared with the appropriate leaders, and we’ll be following up internally to ensure these moments are addressed and improved. We also appreciate your feedback regarding in-room entertainment and will be reviewing this area as part of our ongoing guestroom refresh. Thank you again for staying with us and for sharing your thoughtful observations. We hope to have the opportunity to welcome you back in the future and provide an experience that feels every bit as polished and personalized as you deserve. With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 507 reviews 9/10 Location
  • 990 reviews 7.5/10 Room
  • 1,382 reviews 8.5/10 Service
  • 13 reviews 6.9/10 WiFi
  • 805 reviews 8.5/10 Amenities
  • 392 reviews 9.3/10 Beach
  • 258 reviews 5.3/10 Cleanliness
  • 257 reviews 8.6/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.