Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,768 reviews

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,768 reviews

TripAdvisor Rating  4.5/5  6,221 reviews

Certificate of excellence 2025

Used to be our favorite place

TripAdvisor rating 3.0/5

Diane S TripAdvisor review

This was my fourth trip to the Fairmont Orchid in the last 10 years. The property is truly a magical place. The grounds are gorgeous...pool and beach are never too crowded. However this may be our last trip. It just feels like food and service have gone downhill. We have always struggled to get wait staff to be responsive on the upstairs open air spot. Even so, it used to be our favorite place to relax before and after dinner because of the mellow live acoustic music with that Hawaii vibe. Unfortunately on the second day of our stay the musician said he had just been informed that they were discontinuing music there now. The front desk confirmed that and said they had just abruptly found that out as well . The signs all over the property advertise live music nightly up there. Not anymore:( The breakfast buffet is great. The pool bar food is pretty good. However we tried the high end Asian restaurant last year and the food was overpriced and not good. This time we made a reservation at Browns Beach House our last night just to hear some mellow live music and sit outside. The atmosphere was fabulous. However when you spend over $400 with a tip for two people to eat you expect fantastic food. Out pork belly appetizer was like flavorless tough leather. Couldn't finish it. Our entrees were just average at best. Definitely not worth the price, so we won't be going back there. With the limitations on good restaurants , the loss of the live music atmosphere and the spotty wait staff service I think sadly it's time to find another place to try when we come back in 2028

Aloha, Thank you very much for taking the time to share your feedback regarding your recent visit to Fairmont Orchid. While we are glad to know you enjoyed our beautiful grounds and the peaceful atmosphere of our pool and beach, we are truly sorry that the food and service fell short of the experience you expected and deserve. Your comments about our service and the quality of our food are deeply appreciated, and we sincerely regret the disappointment you encountered during your dining experiences. We have shared your feedback with our Food and Beverage Director so that it can be carefully reviewed and addressed. Regarding the live music, we understand how meaningful it was to your enjoyment of our upstairs open-air area, and we apologize for any frustration or letdown caused by the recent changes. Thank you again for taking the time to let us know about your experience. We genuinely hope you will consider giving us another opportunity to welcome you back to Fairmont Orchid, as it would be our pleasure to provide you with the exceptional stay you should always expect from us. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.5/5

Steve F. Couples - Confirmed reviews ALL

Other than room service our first night, it was a fantastic stay. The coleslaw sandwich with a bit of corned beef (Reuben) and chicken broth with macaroni (chicken noodle soup) were two of the worst things I’ve been served in a very long time. Fortunately it was a very isolated incident. If not for that, I’d have given you a 10.

Aloha Mr. F., Thank you for your kind words regarding your recent stay at Fairmont Orchid. We are pleased to hear that you enjoyed the overall experience and found our team to be welcoming. However, we apologize that the room service did not meet your expectations, as we strive to provide a high standard of dining. Your feedback is invaluable, and we will make sure it is shared with our culinary team for future improvements. We look forward to welcoming you back for another enjoyable stay should your travels bring you back to Hawaii Island. Warm regards and mahalo nui loa, Fairmont Orchid

Customer review rating 3.5/5

Hailey I. Couples - Confirmed reviews ALL

We really liked our stay at this hotel. The location is great. Parts of it felt outdated. The TVs don’t have any smart capabilities- which is pretty insane for the price per night. It would be nice to be able to stream something or at least chrome cast onto the TV. And, pay-per-view movies weren’t working, so basically you could only watch cable TV. The food options were expensive and service was slow. It would be nice to have one more quick service or fast casual dining option. Also, the front desk staff wasn’t the friendliest which didn’t make a great first impression. The valet staff was incredible. The pool was nice and clean. Housekeeping was immaculate.

Aloha Ms. I., Thank you for taking the time to share your feedback about your recent stay at Fairmont Orchid. We’re glad to know you enjoyed our beautiful location, the cleanliness of your room, and the service provided by our valet team; however, we are truly sorry that other parts of your experience fell short. We appreciate your comments regarding the in-room entertainment and dining options. Although our pricing reflects the quality of ingredients and service we strive to offer, we understand the importance of variety and convenience, and your suggestion for additional quick-service dining is genuinely appreciated. Your feedback has been shared with our culinary team as we explore ways to improve. Ms. I., it is especially disappointing to hear that your interaction with our front desk team did not feel welcoming. This is not the experience we want for any of our guests, and we sincerely apologize. This has been reviewed with the team to ensure we provide the warm, attentive service your guests deserve. Thank you again for your thoughtful insights. We truly value them, and we hope we’ll have the chance to welcome you back and provide a stay that reflects the high standards we aim for. Warm regards and mahalo nui loa, Fairmont Orchid

Customer review rating 4.5/5

Sophia Y. Families - Confirmed reviews ALL

The beach, the pool, waterfalls lovely. Activities: pasta making, soap making, makeup application drop in, hula lesson, lei making, free smores! free Ice cream hour all great. though it all had to be booked online and that was painful. not a good interface and not friendly for those 60 and up who aren't tech savvy. Part of the reason I paid $$$ to stay at this hotel because I wanted a good concierge who knows the restaurants and can get me in. But I was booked at the hotel restaurant for 2 nights. I don't eat at the same restaurant twice when there are LOTS of other options out there. When I asked for help booking dinner 1 night, one of the concierge's said "just book it on opentable." Perhaps they only care on things they get commission on. It's impressive that you have 3-4 concierges but maybe you need more. And you need ones that know the local restaurants and can book things they don't get commission for. The Mauna Lani had fireworks, why didn't you? The cleaning staff were all very nice. The spa was GREAT. (free water, snacks, makeup samples, hair supplies) though the spa without walls is a good idea, it's a little bit hot and making the masseurs wear backpacks is silly.

Aloha Ms. Y., Thank you for sharing your experience with us. While we’re glad you enjoyed the beauty of our property, the activities, and the kindness of our housekeeping and spa teams, we are truly sorry that several parts of your stay left you disappointed. We apologize for the frustration caused by our online booking system. Something meant to make your stay easier should never feel difficult, and we understand how discouraging that can be. Your feedback will help us make this process more accessible for all guests. More importantly, we are truly sorry that our concierge service did not offer the support and local knowledge you expected. You deserved thoughtful, personalized help — not a suggestion to book things on your own. We will be addressing this with our team so we can provide the attentive service you should always feel confident relying on. We’re glad to know that you found our spa team welcoming and that you enjoyed the amenities, though we’re sorry the spa’s environment felt too warm and that the equipment used by our therapists detracted from your comfort. We will be reviewing these concerns with our spa management team. Thank you again for taking the time to share your thoughts. We truly hope we’ll have the chance to welcome you back and provide a stay that feels seamless, warm, and genuinely cared for. Best regards and mahalo nui loa, Fairmont Orchid

Customer review rating 4.5/5

Phillip K. Business - Confirmed reviews ALL

Very nice stay and no prob lets.

Aloha Mr. K., Thank you for your kind words regarding the beauty of our property and the kindness of our staff! We are delighted to hear that you enjoyed your stay and that everything met your expectations. We hope to welcome you back soon! Best regards and mahalo, Fairmont Orchid

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Other web-users rate our hotel

  • 618 reviews 8.8/10 Location
  • 1,144 reviews 7.5/10 Room
  • 1,639 reviews 8.6/10 Service
  • 17 reviews 8.2/10 WiFi
  • 1,014 reviews 8.2/10 Amenities
  • 480 reviews 9.1/10 Beach
  • 310 reviews 8.6/10 Pool
  • 292 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.