Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,758 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,758 reviews

TripAdvisor Rating  4.5/5  6,217 reviews

Certificate of excellence 2025

Wonderful experience most definitely recommend!

TripAdvisor rating 5.0/5

Sarah R TripAdvisor review

Amazing hotel and great spa with clean and friendly staff who will take care of you from the moment you step in the hotel till the last minutes of your stay. Special thanks to Kealoha at the spa who will make your spa experience memorable and comfortable. She also answered all the questions I had and explained the treatment as she went. 100% recommend!

Aloha Sarah, Thank you for taking the time to share your positive experience at Fairmont Orchid. We are delighted to hear that you enjoyed our amenities and found our staff to be attentive and friendly. It is wonderful to know that Kealoha at the spa made your visit memorable and provided you with thorough explanations during your treatment! Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the future. Best regards, Fairmont Orchid

Almost perfect with one area needing improvement.

TripAdvisor rating 4.0/5

Peter2150 TripAdvisor review

The Fairmont Orchid did not disappoint in delivering “the Fairmont Way “. As I have grown to expect from Fairmont hotels, a level of service, kindness, and professionalism, were all evident from the Valet staff to the front desk to housekeeping, the restaurant staff, and in particular the pool staff. I truly don’t know how Fairmont does it but they make you feel like family. The employees seem genuinely happy to be at work and make you feel that “Ohana” feeling… it’s truly a wonderful thing. Where I feel the hotel gets a small question/ding is on the quality of the food. Except for the bar/poolside food the rest of it was relatively average. For the quality of the hotel and the price point i feel you have every right to expect exceptional.. Had it not been for the gold lounge (which was wonderful in every way, including breakfast and a great staff) we felt the other restaurants were a bit below average. The service makes up for a lot, but I’m surprised based on my experience at other Fairmont's that the food was not better. We did book an oceanfront suite which was spectacular and the spa experience as well as the cabana rental on the ocean was very special. There’s a lot right about this hotel and I would certainly encourage anybody to go however, I also would encourage the hotel to look at the food quality and see how they might be able to do better.

Aloha, Thank you for taking the time to share your experience at Fairmont Orchid. We are delighted to hear that our staff provided you with the exceptional service and warmth that we strive for, creating that sense of ‘Ohana’ you mentioned. Your kind words about our valet, front desk, housekeeping, restaurant, and pool staff are truly appreciated. We acknowledge your feedback regarding the quality of the food in some of our restaurants. We continuously seek to enhance our culinary offerings and your insights will be shared with our culinary team for their consideration. It is wonderful to know that you enjoyed the Gold Lounge and found the oceanfront suite and spa experience to be exceptional. We appreciate your encouragement for others to visit and your constructive feedback, as it is vital for our ongoing improvement. We hope to welcome you back to Fairmont Orchid in the future. Warm regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Mauro P. Couples - Confirmed reviews ALL

it was our 60th anniversary and our room was upgraded and they sent a bottle of champagne to celebrate.

Customer review rating 5.0/5

Nicole F. Families - Confirmed reviews ALL

2nd visit to the Island and Fairmont Orchid. Amazing resort, location and experience. The staff go above and beyond to take moments and make them memorable.

Customer review rating 5.0/5

Kam S. Families - Confirmed reviews ALL

Fifth time back at this resort, vacations betyer everytime, the staff and resort is super welcoming and they really shine at what they do. Food was impeccable and the drinks were made so perfect.

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Other web-users rate our hotel

  • 601 reviews 8.9/10 Location
  • 1,123 reviews 7.6/10 Room
  • 1,622 reviews 8.5/10 Service
  • 17 reviews 7.5/10 WiFi
  • 995 reviews 8.2/10 Amenities
  • 474 reviews 9.2/10 Beach
  • 309 reviews 8.7/10 Pool
  • 290 reviews 5.2/10 Cleanliness

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