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Hotel extras
Tranquil lagoon with white sand beach
Oceanfront sunset dining at Brown's Beach House and Hale Kai
10,000 square foot oceanfront pool
Hui Holokai beach club with ocean activities
Spa Without Walls featuring outdoor treatment spaces - waterfall hale and oceanfront cabanas
Services in the hotel and nearby
Check-in from 16h00
Check out up to 11h00
Paying
Hotel location
Fairmont Orchid - Hawaii
1 North Kaniku Drive
Kohala Coast
96743
hawaii
united states
Check-in from 16h00
Check out up to 11h00
- By plane
HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles
- By plane
KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles
GPS :19.951222, -155.859672
Our accommodation(s)
The Fairmont Orchid resort offers 540 spacious guest rooms and luxury suites which echo the warmth and serenity of Hawaii Island and offer tropical garden, partial ocean or oceanfront views from a private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,
Our restaurants and bars
Your meetings and events
Our meeting rooms
Number of meeting rooms: 1
Maximum size: 1,301 m²
Maximum capacity: 1178 people
Wonderful experience
Customer review rating 4.5/5
Vanessa E. Couples - 15/04/2020 Confirmed reviews ALL
We planned for a short getaway just as the COVID pandemic was starting to make the news. We're glad we were able to stay and the hotel did there best to assure our safety was top priority.
Aloha Vanessa, Thank you so much for taking the time to complete a survey following your recent stay at Fairmont Orchid and for your very kind words! We are delighted you enjoyed your stay with us and we hope to have the chance to welcome you again after everything settles. Please stay healthy and safe. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Stressful Stay
Customer review rating 4.5/5
Bonnie K. Couples - 03/04/2020 Confirmed reviews ALL
On March 22, our flight was cancelled and we went to see if we could stay for two more nights. The night manage (Jaime) told us we could not stay. No exceptions but he would call his manager. He do not. We went back in the morning and said we would even change room to accommodate the hotel. Jaime again said we could not stay, but he would call his manager and get back with us. He did not. Unsure why our staying two more night could have been a problem give the hotel had other guest still staying through the end of the week. Jaime informed us that the Orchid was not taking in new guests or extending stays to existing guests. No exceptions. He also let us know that most of the other hotels were also not taking new guests. I was forced to call around to make other accommodation for us to avoid sleeping in our vehicle. This is the day after we received at email from Accor stating how they were going to support their loyal customers. We have stayed at the Orchid at many occasions and have always enjoyed staying at the Fairmont Orchid, but may have to reconsider next year, well as in the future. I'm unsure that I can feel comfortable in the future that we would also be treated with no regard to our safety! This experience has shown that in a stressful situation such as the Covid-19 epidemic that we be left on our own. I was already stressed by the fact that I was unsure if I would make home due to the airline cancellation, then to be basically homeless did not improve my stress level.
Aloha Ms. K., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated several areas of your hotel experience low, including your experience with the Night Manager on Duty. I am terribly sorry for the inconvenience as this is absolutely not how we ever want our guest to feel. We value your loyalty and we are terribly sorry we were not able to extend your stay. Unfortunately, we were advised by our corporate team to not extend any reservations under any circumstances. Again, we apologies that this information was not communicated to you in a more appropriate and sensitive manner. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Should you decide to travel back to the Big Island in the near future, we would be happy to offer you a complimentary night and upgrade to one of our Executive Ocean Front Suites. Please feel free to reach out to me directly should you require assistance in making the reservation or need assistance with anything at all. Sincerely, Nicholas Sturkie Director of Front Office
Just ok...
Customer review rating 4.5/5
Kk Couples - 02/04/2020 Confirmed reviews ALL
My husband and I stayed here right as the onset of the COVID19 pandemic for a long-planned vacation. I am a long time Marriott person but tried a few nights at The Fairmont upon seeing the discounted rates from last-minute cancellations. I am unsure if I would do the same in the future for anything more than we paid. Pros: -The premises were very lovely -The pool was heated to the PERFECT temp -Free parking!!!! -Friendly and helpful staff -Purell stations readily available Cons: -For the normal price, it felt like it was just...lackluster. Rooms were a little dated. My husband and I kept saying how it must have been an AMAZING hotel a few years ago. - The shower took time for the hot water to heat. Not seconds. Minutes. I have never had that experience at a nice hotel. Ever. - Perhaps we did not see them, but though assurances were given that additional precautions were being made around sanitization efforts given the health crisis, we didn't see a single housekeeping cart with disinfecting wipes or spray. We moved to The Westin after our few nights here and saw staff constantly cleaning and sanitizing. Once again, maybe we just didn't see it, but it was a stark difference.
Aloha , Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that you had a enjoyable visit. It is certainly wonderful to know that you enjoyed our pool facility. It was however concerning to learn that you had challenges with the hot water in your room and we truly apologize for any inconvenience. This has been shared with our maintenance team to ensure it is repaired. As well, we want to assure you that the Fairmont Orchid is committed to maintaining the highest national standards for health and safety, and our colleagues are prepared and well-trained. We have actually increased our cleaning and disinfection frequency around the front and back areas of the hotel. Thank you for choosing to stay with us and we hope to have the chance to welcome you back when you are on island for a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Beautiful place, exceptional service
Customer review rating 4.5/5
Richard R. Couples - 02/04/2020 Confirmed reviews ALL
We cone every year. Though the virus scare limited services the staff was very welcoming and helpful.
Aloha Mr. R., We are so appreciative of your great review, your loyalty and for your understanding. It's great to know you had another lovely visit amidst this pandemic and thank you so much for recognizing our friendly staff! We look forward to warmly welcoming you again to next year! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Our stay during the Covid19 crisis.
Customer review rating 4.5/5
Beth B. Families - 02/04/2020 Confirmed reviews ALL
Lovely hotel, excellent staff and terrific beach location. Unfortunately we could not enjoy any of your restaurants because everything was shutting down during the covid19 crisis. We checked out four days earlier than scheduled. Despite all of this your staff was wonderful and tried to keep us informed daily.
Our most recent 20 reviews