Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,759 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,759 reviews

TripAdvisor Rating  4.5/5  6,216 reviews

Certificate of excellence 2025

Almost perfect with one area needing improvement.

TripAdvisor rating 4.0/5

Peter2150 TripAdvisor review

The Fairmont Orchid did not disappoint in delivering “the Fairmont Way “. As I have grown to expect from Fairmont hotels, a level of service, kindness, and professionalism, were all evident from the Valet staff to the front desk to housekeeping, the restaurant staff, and in particular the pool staff. I truly don’t know how Fairmont does it but they make you feel like family. The employees seem genuinely happy to be at work and make you feel that “Ohana” feeling… it’s truly a wonderful thing. Where I feel the hotel gets a small question/ding is on the quality of the food. Except for the bar/poolside food the rest of it was relatively average. For the quality of the hotel and the price point i feel you have every right to expect exceptional.. Had it not been for the gold lounge (which was wonderful in every way, including breakfast and a great staff) we felt the other restaurants were a bit below average. The service makes up for a lot, but I’m surprised based on my experience at other Fairmont's that the food was not better. We did book an oceanfront suite which was spectacular and the spa experience as well as the cabana rental on the ocean was very special. There’s a lot right about this hotel and I would certainly encourage anybody to go however, I also would encourage the hotel to look at the food quality and see how they might be able to do better.

Customer review rating 3.5/5

Ashley S. Couples - Confirmed reviews ALL

Took a while to check in, they gave us our key and said they would text us when ready. They forgot, because when I text for an update they said come by to get keys. Giant spider in our room that we killed and showed the front desk! Otherwise fine.

Customer review rating 4.0/5

Guy W. C. Couples - Confirmed reviews ALL

loved FO. we can afford $100/day breakfasts but it's irresponsible to spend that daily. beach bar food was expensive also but --- wasn't very good. parking is a hassle for friends staying in nearby condos - cost $12 for them to visit.

Aloha Mr. C., Thank you for your feedback regarding your recent stay. We are pleased to hear you enjoyed our beautiful location. However, we appreciate your comments about the dining options and parking fees, and we will consider them for future improvements. Mahalo, Fairmont Orchid

Customer review rating 5.0/5

Richard H. Families - Confirmed reviews ALL

We absolutely love the Orchid, it is our number 1 property of all the amazing Fairmont properties we have stayed in. Its amazing for families with young children, the pool and beach is so convenient and everything is set up for complete relaxation - not to mention its the most beautiful property for a photoshoot. The entire team is outstanding and the housekeeping are just so amazing and friendly.

Aloha Mr. h., Thank you for your wonderful feedback regarding your stay at Fairmont Orchid. We are thrilled to hear that our property holds a special place as your favorite among the Fairmont family. It is gratifying to know that our amenities, including the pool and beach, provided convenience and relaxation for you and your family. We also appreciate your kind words about our dedicated team, housekeeping, and Orchid Court staff. Your compliments inspire us to maintain our high standards of service and hospitality. We look forward to welcoming you back for another memorable stay. Best regards and mahalo, Fairmont Orchid

Customer review rating 3.5/5

James B. Business - Confirmed reviews ALL

Reasonable stay. Limited food options and much too expensive.

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Other web-users rate our hotel

  • 605 reviews 8.9/10 Location
  • 1,133 reviews 7.6/10 Room
  • 1,625 reviews 8.5/10 Service
  • 17 reviews 7.5/10 WiFi
  • 1,007 reviews 8.2/10 Amenities
  • 481 reviews 9.2/10 Beach
  • 310 reviews 8.7/10 Pool
  • 294 reviews 5.4/10 Cleanliness

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