Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,766 reviews

Best price
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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,766 reviews

TripAdvisor Rating  4.5/5  6,215 reviews

Certificate of excellence 2025

Beautiful Hotel & Location

TripAdvisor rating 5.0/5

SkiTrip123456 TripAdvisor review

Recently stayed here with my wife for 5 nights for a birthday trip. It is about a 30/40 minute drive from the airport. The staff is excellent and welcoming from the moment that you arrive. The rooms are spacious, clean and luxurious. The grounds at this hotel are beautiful. From the private beach to the pool & grotto style hot tub, everything is well kept. They also have two golf courses to choose from. The breakfast buffet is one of the better ones that we've seen while traveling. With an omelette bar, two rows of hot foot, cold food, fruit and dessert bar... they have something for everyone. They have a lounge/bar area on the top floor with live music and a great view of the sunset. Binchotan is a great restaurant. The more "casual" of the two main restaurants but we found their food to be incredible. Brown's Beach House is the nicer of the two and also had excellent food and service. They also have a shuttle service that can drive you a few blocks to a grocery store and other amenities. I'd recommend this hotel to anyone staying on the Big Island!

Aloha Alex, Thank you for taking the time to share details about your wonderful experience at Fairmont Orchid! We are delighted to hear that you chose to celebrate a special occasion with us and that you found our staff to be welcoming and attentive throughout your stay. It is gratifying to know that you appreciated the spacious accommodations, our beautiful grounds, and the variety of amenities we offer, including our breakfast buffet and dining options. We strive to create a memorable experience for all our guests, and it is heartwarming to learn that you enjoyed our lounge area with live music and stunning sunset views. Your recommendation means a lot to us, and we hope to welcome you back for another delightful visit to the Big Island in the future. Warm regards and mahalo, Fairmont Orchid

Special place

TripAdvisor rating 5.0/5

konagal TripAdvisor review

This was my 4th or 5th trip to the Fairmont Orchid, so I obviously enjoy the resort. What made this trip truly outstanding was a couple exceptional staff members. Elizabeth went above and beyond helping me plan this special trip with my grandchildren and Rose greeted us on arrival to be sure everything was beyond perfect. I will always be grateful to Rose and Elizabeth for their kindness and professionalism!! Due to my grandson's life threatening allergies travel is a challenge, but I will return without reservation to the Orchid. This trip created lifelong memories for my granchildren and thats what it is all about. Thank you!!

Aloha, Thank you for sharing your wonderful experience at Fairmont Orchid. We are delighted to hear that your recent visit, your fourth or fifth, was made exceptional by the efforts of our dedicated team members, Elizabeth and Rose. Their commitment to providing personalized service and ensuring your stay was perfect truly exemplifies the hospitality we strive to offer. We are also pleased to know that your concerns regarding your grandson's allergies were handled with the utmost care, allowing you to create lasting memories with your grandchildren. Your kind words inspire our team to continue delivering memorable experiences for all our guests. We look forward to welcoming you back for another special stay in the future. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

Rowena M. Families - Confirmed reviews ALL

All staff were helpful, welcoming and caring. All food on property was exceptional! Cleaning service was effective. Appreciated the hydration flask and stations around property. Loved the complementary parking, it is u heard of now days. Will definitely return with family or friends.

Beautiful Resort | Good Staff Service

TripAdvisor rating 4.0/5

Alex C TripAdvisor review

The Fairmont is a stunning and relaxing resort. We actually booked a different hotel and cancelled upon check in - as it wasn’t what it was described to be. So we quickly booked a room at the Fairmont and headed over. Our check in took a little over 2 hours because they had trouble finding our last minute reservation, but they comped us some drinks and we got to relax in the beautiful weather outside. Service overall was really great. From breakfast to dinner to drinks by the pool. They give you water bottles upon check in (good quality) we’re really great and they have water stations scattered throughout. Housekeeping was very on top of it, a couple of the days they even cleaned it 2x! Overall, food was decent. Nothing was mind blowing or exceptional. I thought the prices of the drinks/food didn’t quite meet the overall value it should have been though. 2 people eating and drinking (not excessively at all) for 4 days was $2,000 which cost the same amount as the stay. Shoutout to Sherry from the front desk check in for being extremely sweet and Evelyn from the lounge for being so fun to talk to and recommending great drinks. We did the luau on the property as well and that was an AMAZING experience. Everyone did a fantastic job and the food there was actually the best we had the entire time. Moral of the story: the resort is beautiful, the pool area is a good size (a lot of yelling kids playing in the pool when we went though), the rooms were good sizes and nicely updated. Biggest cons: pricing for food and drinks were very high even though it wasn’t the best/didn’t feel it was worth it at a Fairmont. No music at the pool - when kids aren’t yelling it was too quiet, we needed to have something playing on our phones to relax to.

Aloha Alex, Thank you for taking the time to share your experience at Fairmont Orchid. We are delighted to hear that you found our resort beautiful and enjoyed the service provided by our staff, particularly Sherry and Evelyn. Your appreciation for the luau experience is also greatly valued, as we strive to create memorable events for our guests. Your comments about the pricing of food and drinks will be taken into consideration as we continuously seek to enhance our offerings. We understand the importance of creating an enjoyable atmosphere at the pool and will consider your suggestion regarding music to enhance the experience for our guests. Thank you once again for your valuable insights, and we hope to welcome you back in the future for another wonderful stay. Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Dianna G. Couples - Confirmed reviews ALL

Came for medical conference excellent location. All staff friendly and helpful

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.