Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,683 reviews

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,683 reviews

Customer review rating 4.5/5

David B. Couples - Confirmed reviews ALL

We had just spent a week with our kids and grandkids and coming to the Fairmont was just what these grandparents needed. Your grounds are the most beautiful we have seen in our travels. Sleep was a struggle because of the 3 hour time difference and no black-out curtains We sleep in 5--60 degree temps at night so it was a bit warm for us with the air conditioner only going to a low of 70. But, we would love to come back

Aloha Mr. b., Thank you for sharing your feedback with us. We’re delighted that our grounds provided a relaxing setting after your week with family, though we are sorry that several aspects of your stay were not as comfortable as they should have been. Adjusting to the time difference is challenging, and we regret that the room temperature and lack of blackout curtains made restful sleep difficult. We do offer blackout curtains upon request, and we're sorry this wasn’t communicated during your visit. We also appreciate your comments about your dining experiences. While we're glad you enjoyed the oceanfront setting and service, we are sorry the dishes themselves—particularly the lobster rice, salads, and fish entrées—did not meet your expectations. We will be sharing your feedback with our culinary team for review. It means a great deal that you would still consider returning, and we would love the opportunity to welcome you back for a more comfortable and enjoyable stay. Best regards and mahalo nui loa, Fairmont Orchid

Customer review rating 3.5/5

Sarvesh D. Families - Confirmed reviews ALL

Unfortunately we didn'thave a great start with the hotel as we were not helped with our bags even with me trying to handle them plus our kids, and we're asked to move our car right away before check-in. Our initial room also had a flickering light. But the manager we spoke to understood and upgraded us to a beautiful more comfortable room which we very much enjoyed and apologized for the cold welcome. We also appreacited all the rental equipment at the beach and it's proximity to the hotel. The kids had a lot of fun there.

Aloha Ms. D., Thank you for taking the time to share your feedback regarding your recent stay at Fairmont Orchid. We are pleased to hear that you enjoyed our beautiful room and the beach facilities, which provided fun for your children. However, we regret to learn about the challenges you faced during your arrival, including the lack of assistance with your luggage and the initial inconvenience with your room's lighting. Our team strives to provide welcoming and supportive service, and it is disappointing that we fell short on this occasion. We appreciate your understanding regarding the situation and are glad that our team could upgrade you to a more comfortable room. Your comments have been noted as we continually work to enhance our guest experience. Thank you once again for your insights. Best regards and mahalo, Fairmont Orchid

Customer review rating 1.5/5

Susie K. Business - Confirmed reviews ALL

On the third day, I found out the front door did not close all the way and that I had slept basically with the door open all night. I called down to the front desk and the receptionist told me “our staff noticed last night that your door didn’t close, but since you raised no complaint we decided not to do anything about it.” I asked for the matter to be looked into and for a possible room switch. Neither happened after 6 hours and I had to go down to the lobby to repeat my request. I felt extremely unsafe by this event. What would Fairmont have done if someone had mistakenly come into my room and something happened to me?!

Aloha Ms. K., Thank you for taking the time to share your experience with us. We are truly sorry for the distress and discomfort you felt during your stay, especially regarding the issue with your guestroom door. The health and safety of our guests is extremely important to us, and we understand how unsettling it must have been to discover that your door had not fully closed overnight. We have reviewed all guest requests and reports from the dates of your stay, and unfortunately, we were unable to locate any record of your report about the door not closing properly. Regardless, the response you described is not the level of care or urgency we expect from our team, and we sincerely apologize that your concerns were not addressed promptly. You should never have had to follow up multiple times or feel unsafe in your room. Please know that we take your feedback seriously. We are reviewing this situation with our team to ensure that proper safety checks, communication, and follow‑through occur every time a guest raises a concern—especially one involving room security. Thank you again for bringing this to our attention. We hope you will consider giving us another opportunity in the future to provide the secure, comfortable, and attentive experience you should always expect from us. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

Leonard A. Families - Confirmed reviews ALL

Other than above very nice.

Aloha Mr. A., Thank you for your feedback regarding your recent stay. We appreciate your compliments about our facility and will take note of the maintenance issues you encountered. As well, we appreciate your recognition of Tiffany and Summer - mahalo! We hope to welcome you back soon. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

Joanne G. Couples - Confirmed reviews ALL

We had a great couple of days. The resort was busy but never short of space to go.

Aloha Ms. G., Thank you so much for sharing your experience with us. We’re truly glad to hear you enjoyed your stay, even with the resort being busy, and we appreciate your kind words about our front desk team. At the same time, we sincerely apologize for the challenges you faced at check‑in. Being directed to the Gold Lounge and then scolded for following that guidance is not the welcome we want for any guest, and we’re sorry for the confusion and discomfort it caused. We also apologize that your North Tower preference wasn’t honored upon arrival. While the Presidential Suite is a beautiful space, we understand it wasn’t the room or location you requested. We’re glad we were able to move you the next day, though we regret that the transition left you without a room for part of the day. Please know we’ve now added your North Tower preference to your profile so it can be prioritized for future stays. Thank you again for letting us know about both the highlights and the challenges of your visit. We truly appreciate it. Mahalo, Fairmont Orchid

Other web-users rate our hotel

  • 605 reviews 8.7/10 Location
  • 1,134 reviews 7.6/10 Room
  • 1,605 reviews 8.2/10 Service
  • 13 reviews 8.1/10 WiFi
  • 1,012 reviews 8.4/10 Amenities
  • 474 reviews 9.1/10 Beach
  • 303 reviews 5.5/10 Cleanliness
  • 296 reviews 8.6/10 Pool

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