Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,349 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

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Room 1

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,349 reviews

TripAdvisor Rating  4.5/5  6,127 reviews

Certificate of excellence 2024

Customer review rating 5.0/5

Heather B. Families - Confirmed reviews ALL

Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that your experience at Fairmont Orchid was everything you hoped for—from the warm hospitality and beautiful accommodations to the impeccable service throughout your stay. It means so much to know that every part of your visit, from check-in to departure, left a lasting impression. We’re proud to have such a caring team, and your kind words are a true reflection of the service we strive to provide every day. We hope your family getaway was filled with special memories, and we’d be honored to welcome you back whenever your travels bring you to the Big Island again. With warm aloha, Barbie Nakamura Director of Quality

Aging hotel in good location with uneven service

Customer review rating 3.0/5

Multigenerational F. Families - Confirmed reviews ALL

Excellent stay

Customer review rating 4.5/5

Mike Couples - Confirmed reviews ALL

Thank you so much for taking the time to share your experience with us. We’re thrilled to hear that you and your wife had such an enjoyable stay, and we’re especially grateful for your kind words about our culinary and housekeeping teams. It means a great deal to know that our staff were able to accommodate your dietary needs with care and attention. Ensuring our guests feel safe and well looked after—especially when it comes to something as important as celiac-friendly dining—is something we take to heart, and your feedback will be shared with our culinary team with pride. We’re also so pleased that you found the resort beautiful and well-maintained, and that your housekeeper made such a positive impression during your time in room 1551. We’ll be sure to recognize her for the exceptional care she provided throughout your stay. Thank you for mentioning the ease of access as an area for improvement—we appreciate the insight and will look into ways we can enhance the overall guest experience in that regard. We truly hope to welcome you both back one day for another peaceful and relaxing getaway. Until then, we send you warm aloha and our sincere thanks for choosing to spend your time with us. With warm aloha, Barbie Nakamura Director of Quality

Great family vacation

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Thank you so much for sharing your experience with us! We\'re so happy to hear you had a great family vacation and that you especially enjoyed the pool and beach—two of our favorite spots for both fun and relaxation. We\'re also grateful for your kind mention of your room attendant—we’ll be sure to recognize her for the wonderful care she provided during your stay. We do appreciate your honest feedback regarding your dinner at Brown’s. We’re sorry to hear it didn’t meet expectations, particularly considering the value you were hoping for. Your comments are being shared with our culinary leadership team so we can continue to improve the dining experience for all of our guests. It’s great to see that many aspects of your stay—from check-in to sustainable practices and our ALL benefits—were positive, and we’re grateful for the time you took to share your insights. We hope to have the pleasure of welcoming you and your family back again soon for another memorable island getaway! With warm aloha, Barbie Nakamura Director of Quality

Customer review rating 3.5/5

Anonymous Couples - Confirmed reviews ALL

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Other web-users rate our hotel

  • 496 reviews 8.9/10 Location
  • 940 reviews 7.4/10 Room
  • 1,317 reviews 8.5/10 Service
  • 12 reviews 8.3/10 WiFi
  • 762 reviews 8.4/10 Amenities
  • 374 reviews 9.3/10 Beach
  • 244 reviews 8.3/10 Pool
  • 239 reviews 4.8/10 Cleanliness

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