Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,729 reviews

Best price
guarantee
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,729 reviews

Customer review rating 4.0/5

Arlena Y. Couples - Confirmed reviews ALL

The Fairmont Orchid is an absolute beautiful resort. The staff works hard to make you feel welcome and keep the resort looking beautiful. I had paid for a partial ocean view but our room was on the farthest ground corner. With all the beautiful garden there was no partiial view of the ocean. Also we had an issue with our hot water. After 2 different requests to have the hot water fixed in the stand up shower it was finally fixed after a few days. It also took a very long time to get hot water running in the sinks. I felt like it was a unfortunate waste of water. Since most of the shopping area that can be accessed by the shuttle is very limited. Thus this brings me to the parking fee for rentals. If you want to see anything on the island or access other areas you need a car because Uber is not reliable. We tried to take Uber but it became very inconvenient. I loved my vacation and I wished the weather would have been better. I believe I did pick the right resort though. Thank you

Aloha Ms. Y., Thank you for taking the time to share your experience with fellow travelers and with us. We're glad to hear you enjoyed the beauty of the resort and felt welcomed by our team, and we're truly sorry for the areas where we fell short. We apologize that your room did not offer the partial ocean view you expected, and for the delays in resolving the hot water issues. That inconvenience, along with the extra water usage, is not the experience we want for our guests. We also understand how transportation limitations and parking fees can feel frustrating when exploring the island requires a car. Your feedback is valuable as we continue to improve how we support guests during their stay. We hope we may welcome you back for a completely positive experience. Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Peter G. Couples - Confirmed reviews ALL

Couldn’t ask for a better hotel experience.

Aloha Mr. G., Thank you for your kind words regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed our beautiful location and found our staff, with special mention of Kawai, to be efficient and friendly. Your positive feedback is greatly appreciated, and we hope we may welcome you back soon! Mahalo, Fairmont Orchid

Customer review rating 3.5/5

Cecilia O. M. Couples - Confirmed reviews ALL

Enjoyed the beach area, good snorkeling. Food was ok nothing superb. For the price I wished some amenities were included (1hr complimentary kayak/paddle/tennis racket) which other resorts include.

Aloha Ms. O. M., Thank you for sharing your feedback. We are pleased that you enjoyed our location and beach activities. We understand your desire for additional complimentary amenities; however, although we do offer complimentary water bottles and one-hour use of our snorkel equipment, among other amenities, our offerings do differ from those of other resorts. We appreciate your insights and hope to welcome you back in the future. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.5/5

David Y. Families - Confirmed reviews ALL

Despite the less than perfect weather, which impacted dining options on premise, we had a wonderful stay on our 12th visit to The Orchid. The staff was attentive and friendly as usual. We appreciated the complimentary upgrade to the ocean front suite in recognition of our loyalty. While the views were magnificent, I must admit that I preferred the decor of the ocean view suite. Our dinner at Brown’s was exceptional. Most of all, I loved the fact that there was only one noticeable group on property during our stay. Over the years, the thing that has negatively affected our stays at The Orchid has been the increase in guests that are part of a large convention group. In fact our only disappointment from this stay is that a large group booked the entire hotel and we had a shorter stay than we wanted.

Aloha Mr. Y., Thank you for sharing your experience with us, and for choosing The Orchid for your 12th visit. We’re truly grateful for your loyalty. It’s wonderful to hear that our team, your suite upgrade, and your dinner at Brown’s helped make the stay special despite the weather. We also appreciate your candid feedback about group stays. We understand how important a peaceful atmosphere is to you, and we’re sorry your visit was shortened due to a full‑property group booking. We can certainly keep an eye on future group events so we can better guide you toward dates that match the experience you prefer. As one of our cherished returning guests, we’re also happy to honor your request for a late check‑out on future stays whenever availability allows. We look forward to welcoming you back to our home and making your next visit as relaxing and memorable as ever. Mahalo nui loa, Fairmont Orchid

Customer review rating 4.0/5

Nestorio D. Couples - Confirmed reviews ALL

The room was very luxurious. The ocean view was awesome.

Aloha Mr. D., Thank you for sharing your feedback with us. While we’re delighted to hear that you enjoyed the luxurious room and the beautiful ocean view, we’re truly sorry that your breakfast experience fell so far short of expectations. This is not the level of quality we aim to provide, and we appreciate you bringing these concerns to our attention. As requested, we have issued an $82.00 credit to the credit card we have on file for you (Please allow 5 - 7 business days for this credit to appear on your account). We hope this gesture reflects our commitment to making things right. Your comments about the omelet, fruit selection, and beverage options have been shared with our culinary team so we can address these issues promptly. We hope to have the opportunity to welcome you back for a completely positive experience. Mahalo, Fairmont Orchid

Other web-users rate our hotel

  • 616 reviews 8.8/10 Location
  • 1,147 reviews 7.6/10 Room
  • 1,627 reviews 8.3/10 Service
  • 16 reviews 8.4/10 WiFi
  • 1,006 reviews 8.4/10 Amenities
  • 478 reviews 9.2/10 Beach
  • 307 reviews 5.6/10 Cleanliness
  • 298 reviews 8.6/10 Pool

Powered by Trustyou