Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,438 reviews

Best price
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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,438 reviews

TripAdvisor Rating  4.5/5  6,073 reviews

Certificate of excellence 2024

Heart felt memories made

TripAdvisor rating 5.0/5

Zoe D TripAdvisor review

Always so amazed at the level of service at the Fairmont. Our stay at the Fairmont was excellent as usual. They even took care of us on the day we were checking out and not registered to a room, by allowing us to shower in a spare room before going to catch our flight in the evening! Gorgeous scenery in and out of the resort, and just as amazing of a bartender by the beach! When you travel it's always about the people you meet. And Derek the bartender was one down to earth person that we'd seek him out for if ever we were to return to the Fairmont Orchid. Try and find this bandit if ever you go to the Fairmont Orchid!

Wonderful, first class experience. First time on Big Island

TripAdvisor rating 5.0/5

LindyLovesLuxury TripAdvisor review

You really can't go wrong with the Fairmont Orchid. It is a beautiful property with a wonderful staff! We had such an amazing time on our week long trip to the Big Island and the Fairmont Orchid really was the perfect setting. Beautiful scenery, rooms are FIVE stars and wonderfully updated, and staff is so warm and welcoming. -Very calm beach, great for kids! There are plenty of chairs for relaxing. We did a lot of snorkeling at other beaches, and this was definitely a good one to get started on with the calm protected bay. We saw 2 turtles snorkeling right off the hotel shore! -Pool is heated (not too warm), but also great for kids. We had so much beach time we never made it to the pools but only to stick our toes in -Free laundry on every other floor -Free parking -Easy access to shopping nearby. There is a large shopping complex nearby with an ABC store (I think it's named Queen's Island) that has great food options for on the go and great souvenirs to take home. -For us, it was a great central location for snorkeling at different beaches nearby. We also visited Hilo, Waimea, and VNP. Get a rental car! Thank you to the Fairmont Orchid for making our stay great. We hope to return in the near future!

Well maintained & well manage

Customer review rating 5.0/5

Leo S. Families - Confirmed reviews ALL

A very pleasant experience & interaction with the staff

Dear Mr. S., Mahalo for sharing such wonderful feedback about your recent stay! We’re thrilled to know that you found our property well-maintained and our team interactions pleasant and welcoming. It’s always our goal to provide an exceptional experience for our guests, and your kind words affirm that commitment. We appreciate your comment on the Wi-Fi connection speed and will share it with our team as part of our ongoing efforts to enhance our services. It’s heartwarming to hear your appreciation for the diverse flora and fauna on the property, as well as the unique bird species. Preserving the natural beauty of our surroundings is something we take great pride in, and it’s wonderful to know this added to your experience. We look forward to welcoming you and your family back to our island paradise for another memorable stay. With warm aloha, Barbie Nakamura Director of Quality

Very relaxing

Customer review rating 5.0/5

Krf Couples - Confirmed reviews ALL

Our third stay here, it's a place my family loves for relaxing. We really take advantage of what this resort offers - fitness center, spa, all the restaurants and bars, the concierge helped us arrange activities. As an Accor member, we appreciate the room upgrade. The rooms are large, spotless and luxurious, we love the amenities. This trip, they even put some workout clothes in the room for me!

Dear Ms. F., Thank you for sharing your wonderful feedback with us! We’re so pleased to hear that your third stay at our resort was relaxing and enjoyable. It’s fantastic to know you made full use of our amenities, from the fitness center to the spa, and that our concierge team helped you plan some memorable activities. We’re especially happy that you appreciated the room upgrade and the extra thoughtful touches, like the workout clothes. We also greatly appreciate your kind words about our sustainability initiatives. It’s wonderful to know that our water refill stations and eco-friendly toiletries made a positive impression on you. Thank you for your loyalty as a Platinum member of the ALL program and for recommending us to others. We look forward to welcoming you and your family back for another relaxing stay! With warm aloha, Barbie Nakamura Director of Quality

Great and quick family getaway

Customer review rating 4.5/5

Mack Y. Families - Confirmed reviews ALL

We took my wife's sister and her family to visit the Big Island, more specifically, to spend time at Fairmont Orchid on a quick weekend getaway. While the Gold Lounge was being renovated, we had a great time nonetheless. It could have been perfect if there had been a mini-version of the Gold Lounge in the food court for qualified members. The food court staff, the housekeeping, the pool & beach staff, and the morning counter staff were amazing as usual; the evening serving staff at Hale Kai made my nephew's 5th birthday really special - thank you for that. Though the afternoon counter staff could use some help and training in customer service. Overall, our family enjoyed the property as we always have been.

Dear Mr. Y., Thank you for taking the time to share your experience with us. We're so glad to hear you and your family enjoyed your getaway, and we're especially pleased that our team, from housekeeping to the pool & beach staff, made such a positive impact on your stay. We’ll be sure to pass along your kind words to everyone mentioned. We also appreciate your feedback about the Diamond member experience. We are currently working on enhancing the Diamond Accor experience and your comments are invaluable in guiding our improvements. Regarding the Gold Lounge renovation, we understand the desire for an alternative space for our Diamond members, and we will look into this as part of our ongoing efforts to enhance the guest experience. I want to assure you that we're committed to making your next stay even more exceptional. If you plan to return, please let me know—I'd love to personally ensure everything is tailored to your expectations. We look forward to welcoming you and your family back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality 80…

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Other web-users rate our hotel

  • 486 reviews 8.8/10 Location
  • 915 reviews 7.4/10 Room
  • 1,375 reviews 8.6/10 Service
  • 14 reviews 5.4/10 WiFi
  • 763 reviews 8.6/10 Amenities
  • 386 reviews 9.2/10 Beach
  • 248 reviews 8.9/10 Pool
  • 232 reviews 6/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.