Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,454 reviews

Best price
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Fairmont Orchid - Hawaii - Image 1
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Fairmont Orchid - Hawaii - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,454 reviews

TripAdvisor Rating  4.5/5  6,009 reviews

Certificate of excellence 2024

Fairmont Orchid on Big Island. Gold floor amenities are outstanding! The service is superb! Chris & the crew are great!

TripAdvisor rating 5.0/5

Roving63328258799 Business - TripAdvisor review

Stayed at the Fairmont Orchid for the 2nd year in a row! I cannot believe how outstanding the service is! The food is delish and included (on the gold level). The service is impeccable. Chris and the entire team are amazing! I have traveled for many years to different places! I have NEVER experienced service like this. The gold level upgrade is definitely worth it. Breakfast and evening snacks/drinks/meals are definitely worth the price. I would definitely recommend it. Easily 5 out of 5 stars!

Disappointed

Customer review rating 1.5/5

Stephen P. Families - Confirmed reviews ALL

My wife and I attended your property to celebrate our nephew’s wedding. Initial interaction was underwhelming. I had called earlier (the day before arrival )to request an early check-in and was told that they possibly would be able to do something and would let us know once we arrived around 12 o’clock the following day. Upon our arrival, they told us they were still looking into it and would get back to us. This dragged on until well after 3:30 PM which really didn’t turn out to be much of an early check-in. We had hung around the lobby in anticipation of the early check-in, just for it to drag out. Had we known that the early check-in wouldn’t happen, we would have made some other arrangements for activities. There had also been an issue on the day we were checking out (July 10). My wife and her sister (mother of the groom) and two other family friends had a verbal altercation with a member of your staff while sitting poolside. The staff member had come to set up one of the cabanas where my wife and the others were sitting in the shade. There was no umbrellas allowed up on the pool deck, and it was extremely hot and sunny out that day, so my wife and the others had sought refuge under one of the empty cabanas. As a note, there were several free unoccupied cabanas present during this time. Your staff member chose the o cabana my wife and the others were under to set up. While letting them know he needed to set up this cabana, he was rude, aggressive and inhospitable. In this interaction, which had been reported to the manager that day, he had even taken my wife’s water bottle which had been under the cabana and threw it in her direction onto one of the chairs. This was far below what one would consider as below average treatment, never mind that this is happening at a Fairmont property. When I heard of this interaction, I found it disappointing. I worked for Canadian Pacific for over 33 years, and several of the hotels that Canadian Pacific owned have transitioned over to Fairmont, so I’m aware of the standard to which these properties are held and where they hope to be seen in the “hospitality industry”. I hope the Fairmont takes their guests concerns to heart. If you require any further feedback regarding our stay please let me know.

Nice hotel and great stay again

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

I have visited this hotel five times before. We had visited the hotel the previous year also. The keep up their high standard. From the bellman to the gold floor employee, the service was excellent. They keep in mind our habits and preferences. A chocolate tray and a bottle of champagne are always welcome. The food selection on the gold floor was excellent. Our room was on the golf field's edge for the first time. It's a serene and gorgeous view. All in all, it's a fantastic stay. Also, I saw that the hotel is refreshing the painting and is doing some improvement. The staff at the gold floor told me that the gold floor will have a refresh. I will be happy to see that on my next trip to Fairmont Orchid.

Dear Mr. N., Thank you for your detailed review and for choosing to stay with us again. We're delighted to hear that you had a fantastic stay and appreciate your loyalty as a Gold member of the ALL – Accor Live Limitless program. It's wonderful to know that our team continues to provide excellent service and that you enjoyed the special touches like the chocolate tray and champagne. We're glad you appreciated the food selection on Fairmont Gold and the serene view from your room. We acknowledge your feedback regarding the early check-in policy communication and will work on improving this aspect. Your comments on our sustainable development initiatives and suggestions for water bottles and utensils are also noted. We're excited about the upcoming improvements to the Fairmont Gold floor and hope you will enjoy them during your next visit. We are thrilled about the updates and changes coming soon! Thank you for your high ratings and kind words about our staff and services. We look forward to welcoming you back for another memorable stay! With warm aloha, Barbie Nakamura Director of Quality

Friendly staff

Customer review rating 4.0/5

Dina F. Friends - Confirmed reviews ALL

Hotel was partially under construction but we had a nice stay. Disappointed that there were not more restaurant options in and around the hotel. Fairmont Orchid water bottles and cold water dispensers t/o hotel was a nice amenity. Beautiful golf course & view from hotel but pool was very average.

Dear Ms. F., Thank you for sharing your feedback and for taking the time to complete our survey. We appreciate your kind words about our friendly staff and are glad to hear that you had a pleasant stay despite the ongoing property refresh. Your positive comments about our booking experience, staff, and the amenities such as the Fairmont Orchid water bottles and dispensers are greatly appreciated. We're also pleased to know you enjoyed the beautiful golf course and views. We apologize for any inconvenience caused by the limited restaurant options and the average pool experience. Your suggestions for improvement are noted, and we will strive to enhance these aspects for future guests. We are working to complete our refresh as swiftly as possible to ensure a more comfortable stay. I hope you can return one day and enjoy our many updates and changes. If you do, please reach out to me directly, would love to ensure you have a flawless stay. It's wonderful to hear that our team left a positive impression on you and that your check-out and departure were smooth. We'll continue to focus on maintaining high standards of service and cleanliness. We value your feedback and hope to welcome you back for an even better experience in the future. With warm aloha, Barbie Nakamura Director of Quality

Wonderful place to relax and unwind

Customer review rating 5.0/5

Dane Couples - Confirmed reviews ALL

Being local to the island, this is our hotel of choice when my wife and I want to do a little getaway. The employees here are nice, but the Gold floor staff are truly exceptional! Our main point of contact this time was Jasmine and she was wonderful! She accommodated any requests we had and made our stay that much more special. We also wanted to give a little shout out to the Gold floor dining room attendants and the local reservations staff who also made this stay a memorable one! Mahalo to you all!

Dear Mr. M., Thank you for your fantastic review and for taking the time to complete our survey. We're delighted to hear that our hotel is your preferred choice for a relaxing getaway on the island. It's wonderful to know that Jasmine made your stay special with her exceptional service. We will be sure to recognize her, along with our Fairmont Gold floor dining room attendants and local reservations staff, for their outstanding contributions. We're also happy to acknowledge Samuel for his past efforts in making your stays memorable. We appreciate your high ratings across various aspects of your stay, including the booking experience, check-in, WiFi, breakfast, and overall team performance. It's great to hear that your room was clean and comfortable. Your loyalty as a Silver member of the ALL – Accor Live Limitless program is greatly valued. Mahalo for your continued support and for recommending us to others. We look forward to welcoming you and your wife back for another wonderful stay. With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 476 reviews 9.2/10 Location
  • 912 reviews 7.2/10 Room
  • 1,392 reviews 8.7/10 Service
  • 14 reviews 7.1/10 WiFi
  • 771 reviews 8.7/10 Amenities
  • 394 reviews 9.2/10 Beach
  • 258 reviews 8.4/10 Pool
  • 239 reviews 5.4/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.