Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,700 reviews

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,700 reviews

Customer review rating 4.5/5

Daryl R. Couples - Confirmed reviews ALL

All the staff, especially housekeepers and concierge's Lora and Samual, were awesome, friendly, helpful, and professional in all they did to make us feel like family.

Aloha Mr. R., Thank you for your kind words regarding your recent stay! We are delighted to hear that our staff, particularly Lora and Samuel, contributed to your relaxing experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future! Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Martha H. Couples - Confirmed reviews ALL

Staff was extremely attentive and welcoming

Aloha, Thank you so much for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel beautiful and our staff attentive. Your satisfaction is our priority, and we hope to welcome you back to our home for another exceptional experience. Best regards, Fairmont Orchid

Customer review rating 5.0/5

Randy M. Business - Confirmed reviews ALL

our first time to Hawaii, it was an awesome experience

Aloha Mr. M., Thank you for your wonderful feedback! We are delighted to hear that your first experience in Hawaii was amazing. It brings us joy to know that you enjoyed your stay at Fairmont Orchid. Warmest regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

Annie M. R. Friends - Confirmed reviews ALL

I was expecting over the top luxury as I heard such great feedback about the FAIRMONT chain so I was a bit disappointed that Fairmont Orchid Hawaii did not deliver. While I was impressed they presented us with lei's upon arrival and upgraded us to a suite, I now know they put us there because we were directly adjacent to the multiple lawn parties from a Corporate Event. Needless to say, the suite was amazing and the parties were typically over by 9:30 pm so it wasn't that big of a deal. However, I think the Coporate takeover was too much for the staff to handle, as drinks & food were not picked up in a timely manner throughout the hotel (mainly in the North Tower areas...one 1/2 glass of champagne rested on a trash can for 2-1/2 days!!) Our package included the breakfast buffet (our server, Susan was EXCELLENT & did provide the 5* service: attentive, greeted us by name & remembered our drink orders), the food was pretty much the same day ofter day (with lots of flies hovering on/around the food). The beach hut had beach equipment/snorkels/etc (also included in our Costco package) and the attendant Sampson was the most friendly & charismatic emplyee at the hotel-we adored him! The lei making they offered was super fun and we were so happy to be a part of the May Day/Lei Day celebration. The shuttle service was a nice amenity as well & was very reliable and easy to catch. Our last meal was at Brown's Beach House, where the lobster was sub par, the filet was delicious and the coconut crème brûlée was OUT OF THIS WORLD, as well as the friendliness of the manager, Neil Patel. Bummer that we noted a birthday and they did not do anything special (the CanoeHouse brought us macaroons for dessert). The pool area could use a little attention-towels were left scattered around, one of the bathroom sinks was out of order the entire time of our stay & it lacked luster & class. I expected more from a "5 star resort" and think the Orchid could do better. It's a beautiful hotel but when you spend $13k a week to stay there, I wanted a TOP NOTCH week and they failed at offering us the special, extraordinary, luxurious spirit that they claim to execute. Not sure I'd give the FAIRMONT another chance :(

Aloha Ms. R., Thank you for sharing your experience with us. We're truly sorry that your stay did not reflect the luxury and attention to detail you expected from the Fairmont brand. While we're glad there were memorable highlights—such as the warm welcome, your suite, Susan’s excellent service, Sampson’s hospitality, and the lei‑making celebration—it’s clear that several issues detracted from what should have been an exceptional week. You should have been informed about the nearby corporate events, and the delays in clearing food and drinks, the condition of the buffet area, the missed birthday acknowledgment, and the upkeep of the pool facilities all fall short of the standards we aim to uphold. For a stay of this significance, you deserved a seamless, top‑tier experience, and we're sorry we failed to deliver that. Your feedback is invaluable, and we will be addressing these concerns with our team to ensure meaningful improvements. We hope you’ll consider giving us another opportunity to provide the truly luxurious stay you expected and deserved. Warmest regards and mahalo, Fairmont Orchid

Customer review rating 3.5/5

David S. Business - Confirmed reviews ALL

Property is beautiful, rooms are comfortable and staff are pleasant. Dining standards fall well short of expectations in any resort, let alone a 5 star resort. Browns location beautiful, food standard is horrible. Burrata and Beet salad arrived without Burrata. Mahi was overcooked and dry. Ribeye was tough and tasteless. Breakfast in bau cu chon - if you saw what the omelette looked like - you too would lose your appetite. Meals at the beach/pool- tasteless / dry . At the price you would be better served by going to a neighboring resort. Come on Fairmont you need to do much much better……

Aloha Mr. S., Thank you for taking the time to share your feedback regarding your recent visit to Fairmont Orchid. We are pleased to hear that you found our property beautiful and our staff pleasant, as we strive to create a welcoming atmosphere for all guests. However, we sincerely regret to learn that your dining experiences did not meet your expectations, particularly at our renowned Browns location. Your comments regarding the quality and presentation of the food are valuable, and we take them seriously. We continuously aim to provide exceptional culinary experiences, and your insights will be shared with our culinary team for review. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for an improved experience. Warm regards, Fairmont Orchid

Other web-users rate our hotel

  • 599 reviews 8.8/10 Location
  • 1,141 reviews 7.6/10 Room
  • 1,610 reviews 8.2/10 Service
  • 13 reviews 8.1/10 WiFi
  • 1,021 reviews 8.4/10 Amenities
  • 474 reviews 9.2/10 Beach
  • 308 reviews 5.6/10 Cleanliness
  • 296 reviews 8.4/10 Pool

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