Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,420 reviews

Best price
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Fairmont Orchid - Hawaii - Image 1
Fairmont Orchid - Hawaii - Image 2
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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,420 reviews

TripAdvisor Rating  4.5/5  6,083 reviews

Certificate of excellence 2024

Best Hawaii Trip, Worst Fairmont Experience

TripAdvisor rating 3.0/5

Alexander L TripAdvisor review

The only reason my family decided to stay at Fairmont Orchid in the first place was because we've had excellent experiences at past Fairmont properties before. Fairmonts are never the newest, nor do they have the most innovative resort experiences, but they more than make up for it with their impeccable service, cleanliness, and elegance. Sadly, Fairmont Orchid as of Dec. 2024 fails on all three of those counts. I attached some photo evidence, but basically when we checked in, they told us our room would be slightly delayed due to cleaning. Imagine my surprise when I finally entered our room, only to find hair clippings in the shower, bird poop smeared all over the balcony handrails, and most egregiously (in my opinion), potato chip crumbs all over the couch and even a slice of stale bread hidden behind the couch. Now, finding any of these in a 5-star hotel is already disappointing, but the fact that we experienced this at a Fairmont was honestly shocking to me. Hair clippings and bird poop can be annoying to clean, and while I expect a Fairmont to be classy enough to clean those anyway, what the actual **** was with the potato chip crumbs??? How much effort does it take to pick up coin-sized pieces of chips off the couch? If I didn't know any better, I would've thought their entire housekeeping staff was made up of actors. That was day 1. Day 2, we pointed this cleanliness problem out to the front desk, and fully expecting that, at minimum, the potato chips would be cleaned off the couch (I mean, you'd expect this at ANY hotel, much less a 5-star one), we went about on a leisurely stroll at the beach. When we returned, our room had been serviced, and lo and behold... the crumbs were still there. The trash behind the couch was still there. The bird poop, the hair clippings-- nothing had been touched. Once again, housekeeping did a very good job of making it seem like the room was serviced-- the beds were redone, pillows fluffed up, towels replenished-- but nothing else was done. It was the kind of bare minimum housekeeping one would expect from a Best Western. Day 3, we received a handwritten apology letter along with a box of complimentary chocolate. Very appreciated, Fairmont. I'm glad you guys owned up to your mistakes... oh wait... but the potato chip crumbs were still there. This now marked the second time that housekeeping had ignored the very obvious, very large pieces of crumbs on the couch. I pretty much gave up at this point-- I wasn't about to ruin our trip by starting a fight with the Fairmont staff, and judging from their behavior thus far, I wasn't sure they'd even take any action anyway. So I saved everything I had to say for this review. Aside from the abysmal service and gigantic cleanliness problem, the rest of the hotel was actually quite nice. The property itself is very beautiful, very well-designed, and while it is quite old, it's the charming kind of old. There are plenty of dining options at the resort, and they also offer free 24/7 shuttles to any location on the Mauna Lani complex, so your dining and shopping options are actually surprisingly varied despite the area being situated in the middle of nowhere. The breakfast buffet is very nice-- possibly one of the nicest breakfast buffet experiences I've had at any hotel. Yes, things are expensive, but it's Hawaii--just about everything is expensive. Honestly, at any other hotel, I'd be more willing to brush aside the issues and give this hotel a 4/5. But because this has the name "Fairmont" plastered over its property, I fully expected a Fairmont experience. That didn't happen. *Also, a kind warning to anyone thinking of booking this hotel: Fairmont has listings for "oceanfront", "ocean view", and "partial ocean view" rooms. This is somewhat misleading, because their "ocean view" and "partial ocean view" rooms are actually very similar in their views-- you get a bit of ocean and beach, but a significant portion of your view is the resort, the pool, and the artificial waterfalls on the property. Only the "oceanfront" rooms actually face the ocean.

Going to the big island and staying at the orchid Fairmont will be your next dream vacation!

TripAdvisor rating 5.0/5

W8451WFchrism Couples - TripAdvisor review

The Fairmont orchid is an outstanding property. The service level there was impeccable. I was especially impressed by Aria Gomera. Her and her team are absolutely outstanding. My wife and I had what you would call a dream vacation. It was in conjunction with my 60th birthday and all the staff was incredibly responsive and very service oriented. The property itself is spectacular and I highly recommend it to anyone traveling to Hawaii.

Beautiful Property

Customer review rating 4.0/5

Dave Couples - Confirmed reviews ALL

The hotel and grounds are wonderfully maintained. The pool is great and perfectly heated. Nice beach area and snorkeling. Staff are all friendly, helpful and genuinely cheerful. All restaurants on the property were excellent. Two issues with the room were never resolved. The phone did not work which made it impossible to call the front desk or any other hotel service. The tv worked only intermittently. Not the hotels fault, we were warned of the ongoing renovations at the time we made our reservation, but the renovation noise was disturbing

Exceptional customer service

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

From the moment I arrived until I left the staff went above and beyond to make my stay amazing. The facilities are top notch, the food is delicious, and the staff is off the charts! 10 out of 10!

Dear Ms. M., Mahalo for your glowing feedback! We’re absolutely delighted to hear that your stay was nothing short of exceptional. It’s wonderful to know that our team went above and beyond to make your experience so memorable, and your kind words about our facilities, food, and service mean the world to us. Your recognition of the entire team truly inspires us to continue delivering the highest level of hospitality. We’re so grateful you chose to stay with us and look forward to welcoming you back for another amazing visit in the future. With warm aloha, Barbie Nakamura Director of Quality

Not up to par for a High price resort in Hawaii.

Customer review rating 3.0/5

Bdm Couples - Confirmed reviews ALL

We were in tower B, when we arrived only one elevator worked. Had to wait to get on, and if there would have been a fire issue what would have happened to us senior citizens? Riding up elevator with to many humans with body odor was just about pathetic. Food and services otherwise were great.

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Other web-users rate our hotel

  • 485 reviews 8.8/10 Location
  • 906 reviews 7.4/10 Room
  • 1,355 reviews 8.6/10 Service
  • 14 reviews 5.8/10 WiFi
  • 751 reviews 8.6/10 Amenities
  • 390 reviews 9.3/10 Beach
  • 247 reviews 8.7/10 Pool
  • 229 reviews 6.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.