Fairmont Orchid - Hawaii 5 stars

Customer review rating 4.5/5 4,908 reviews
Fairmont Orchid - Hawaii
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+ 23 Services
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Hotel extras

  • Tranquil lagoon with white sand beach

  • Oceanfront sunset dining at Brown's Beach House and Hale Kai

  • 10,000 square foot oceanfront pool

  • Hui Holokai beach club with ocean activities

  • Spa Without Walls featuring outdoor treatment spaces - waterfall hale and oceanfront cabanas

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
  • Golf (Nearby)
  • Tennis
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive
Kohala Coast
96743
hawaii
united states

Tel: +18088852000

Fax: (+1)8088855778

Contact email

Check-in from 16h00

Check out up to 11h00

  • By plane

    HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles

  • By plane

    KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles

GPS :19.951222, -155.859672

Our accommodations

The Fairmont Orchid resort offers 540 spacious guest rooms and luxury suites which echo the warmth and serenity of Hawaii Island and offer tropical garden, partial ocean or oceanfront views from a private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,

Fairmont Garden View King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Garden View Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Partial Ocean View King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Partial Ocean View Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Ocean View King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Ocean View Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Ocean View King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Deluxe Ocean View Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Oceanfront Room King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Ocean Front Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Garden King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Garden Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Ocean View King NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Ocean View Queen Queen NS

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Premium Ocean King

  • Max. number of persons: 2
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Premium Ocean Queen Queen

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Garden View King Accessible

  • Max. number of persons: 2
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Garden View 2 Queens Accessible

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Partial Ocean view 2 Queens Accessible

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Ocean View 2 Queens Accessible

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Ocean View 2 Queens Accessible

  • Max. number of persons: 4
  • Area: From 48
  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Premium ADA

  • Max. number of persons: 4
  • Area: From 51
  • Bathrobe
  • Coffee/tea making facilities

Executive Suite Garden View King NS

  • Max. number of persons: 4
  • Area: From 98
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Executive Suite Ocean View King NS

  • Max. number of persons: 4
  • Area: From 98
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Executive Suite Ocean View Queen Queen NS

  • Max. number of persons: 4
  • Area: From 98
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Ocean Front Suite King NS

  • Max. number of persons: 4
  • Area: From 137
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Ocean Front Suite Queen Queen NS

  • Max. number of persons: 4
  • Area: From 137
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Ocean View Suite King NS

  • Max. number of persons: 4
  • Area: From 98
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Ocean View Suite Queen Queen NS

  • Max. number of persons: 4
  • Area: From 98
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Presidential Suite King NS

  • Max. number of persons: 4
  • Area: From 347
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Gold Presidential Suite KG

  • Max. number of persons: 4
  • Area: From 299
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Executive Suite Garden View King Accessible

  • Max. number of persons: 4
  • Area: From 98
  • Views: Garden side *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Executive Suite Ocean View ADA

  • Max. number of persons: 4
  • Area: From 97
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Fairmont Gold Suite ADA

  • Max. number of persons: 4
  • Area: From 97
  • Views: Ocean/Sea view *

* Subject to availability

  • Bathrobe
  • Coffee/tea making facilities

Our restaurants and bars

BROWNS BEACH HOUSE

Type of cuisine: Regional

The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island fine dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HALE KAI RESTAURANT

Type of cuisine: Regional

With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWN'S DELI

Type of cuisine: Cafe

Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.

Lunch

06:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Binchotan Bar and Grill

Type of cuisine: Japanese

Binchotan: Bar & Grill is a gathering place for friends and family to enjoy a fresh take on Asian cuisine. Our menu features the time-honored tradition of grilling meat, seafood and produce over an open flame. Shared plates, handcrafted sushi and grilled

Dinner

05:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID COURT

Type of cuisine: Regional

Orchid Court serves the premiere breakfast on the island offering a sumptuous rotating buffet menu and a tempting selection of à la carte items perfect for the dawn patrol or late risers alike.

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Binchotan Bar & Brill

Photo non contractuelle / Strictly non binding

Binchotan's full service bar showcases artisan cocktails, premium sake and a vast collection of whiskey. We invite diners to indulge in a flavorful feast as they raise a glass of Muay Tai to toast the most glorious sunsets over the Kohala Coast!

LUANA LOUNGE

Photo non contractuelle / Strictly non binding

Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.

KAHAKAI BAR OCEANFRONT

Photo non contractuelle / Strictly non binding

This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 1,301

  • Maximum capacity: 1,178 people

Find out more

Our guest reviews for
Fairmont Orchid - Hawaii

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

4,908 reviews

Fabulous. We felt well cared for.

Customer review rating 4.5/5

Gloriag Couples - 15/01/2020 Confirmed reviews ALL

Our room was very nicely appointed and sufficiently spacious. Breakfast was incredible, especially the quality of the fruit. The setting outside surrounded by the trees and birds with the water in sight was so welcoming and beautiful. The privacy we were afforded, even at the pool, made us feel well pampered and in luxury. We loved that the towels were designed to fit over the back of the chaise lounges. Just so thoughtful and comfortable. The easy access to the water and the little walk around it added to the charm.

Aloha Gloria, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. How wonderful to hear you had a lovely visit! We are delighted you enjoyed your room, dining experiences and our grounds and that you felt pampered! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

A relaxing and rejuvenating vacation

Customer review rating 4.5/5

Jeff Couples - 07/01/2020 Confirmed reviews ALL

We enjoyed our stay at the Fairmont Orchid very much. It was the perfect mix of a break from work stress and an exhilarating view location.

Aloha Jeff, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you had a relaxing visit with us and very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Fairmont Orchid feels like home

Customer review rating 4.5/5

Sue W. Families - 07/01/2020 Confirmed reviews ALL

Besides being one of the most beautiful places on earth, the Fairmont Orchid is also the most welcoming. The staff here goes out of their way to make us feel at home. As repeat guests, we've had the privilege to get to know many of the Orchid team - from the wonderful breakfast servers, to the beach boys, bartenders, spa, and restaurant staff. Without exception, the staff makes us feel welcomed into their Hawaii home. Staying at the Orchid we look forward to seeing all the familiar faces and experiencing the true aloha that exists within the team as well as this extraordinary property.

Aloha Sue, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you had another enjoyable stay with us and very much look forward to warmly welcoming you again to our home should your travels bring you back to Hawaii Island! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

A wonderful family Christmas!

Customer review rating 4.5/5

Marty S. Families - 06/01/2020 Confirmed reviews ALL

The staff is the best!

Aloha Mr. S., Thank you for the great review of our hotel and for your loyalty! We are glad that you enjoyed another wonderful festive stay and hope to see you again next Christmas! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Disappointing

Customer review rating 4.5/5

Nancy M. Families - 04/01/2020 Confirmed reviews ALL

The food at all your restaurants was mediocre to good. Your staff was friendly and courteous but clueless. The grounds of your resort was not kept up and maintained. A once beautiful resort is worn, dated, and less than clean.

Aloha Ms. M., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Guest feedback is our most effective way to ensure consistent quality service and continuous improvement, so we do appreciate you taking the time to let us know about your disappointing experience. Please accept our apology that we failed to meet your expectations. The service you described is unacceptable and definitely not in line with the standards we strive to uphold. I have shared your letter with our food and beverage director as well as our landscaping manager, who will take the necessary steps to ensure that future guests do not have a similar experience. As well, your feedback about our menu offerings has been shared with our culinary team for their assessment. Thank you again for making us aware of your experience. Should you have an opportunity to visit our beautiful island in the future, we would certainly appreciate an opportunity to restore your confidence. Please contact our office so that we may assist you with future dining or hotel reservations. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Best Hotel Ever but checking experience was terrible and second night room was exceptionally noisy!!

Customer review rating 4.5/5

Iris W. Families - 04/01/2020 Confirmed reviews ALL

Hello, First off I love your resort. I feel like it’s my new home. The Empress Hotel and now the Fairmont Orchid are my two favorite Fairmont hotels and hotels in the world. I love Fairmont hotels and am a loyal customer. I also have stayed several times at Fairmont San Jose (we live in Santa Cruz and love staycations there) and have been delighted there too. We stayed a night on arrival to The Big Island on 12/29 and then came back for an extra night 12/31 last minute even though we had our house already because of all I loved about it. I loved the little details like the sunscreen in little cups, the fresh new spinach on the avocado toast and the palm trees being decoconuted. (We saw a guy almost get hit by a coconut at a different beach!) The bay is exceptional! Wowie! Best snorkeling and gentle ocean swimming I’ve ever experienced. Your pool is gorgeous! Love the volleyball court. Staff at beach and pool huts and Hale Kai were genuinely nice and helpful. Our waitress at Luana lounge was one of the coolest waitresses ever. The man (who I think was the front desk manager) who gave us a discount on our first night due to our disturbing check in experience was very very kind and seemed so completely genuine. I wish I’d gotten names because they were all so authentic and great. I brought my husband to the resort for lunch after he arrived a few days later than my daughter and I and he loved it. We are already brainstorming and planning our biannual return. My first nights sleep on 12/29 at The Fairmont Orchid was the best night’s sleep I’ve had at a hotel. It was completely quiet. Our first night, 12/29 the issues we had where resolved with a partial credit. Thank you! I won’t go into details here because I feel We went to our rental house and then we decided to return on 12/31 because we wanted to enjoy your resort on New Years and also in attempt to enjoy the resort in a way we couldn’t our first attempt. However, the shower didn’t drain and more importantly the room was really loud with an electrical buzz that kept me up. Our stay 12/29 had a perfectly quiet stay but this room was loud. I’m not sure if it was the industrial mechanism outside the room. I’m attaching documentation of the noise and the drain. For over $1200 a night a room shouldn’t be noisy. I hope you can compensate me for the issues. I want to return ASAP! Also, I’ll make sure to insist on a quiet room because I want a exceptional nights sleep like I had my first night I was at your resort. Best, Iris W.

Great trip. Super staff

Customer review rating 4.5/5

Howard V. Families - 03/01/2020 Confirmed reviews ALL

We enjoyed a great trip. No complaints. Only suggestions would be to build a new spa as the current one is very poor I would also try to improve the pool restaurant. It has no identity and poor food choices.

Aloha Mr. V., Thank you for choosing to stay with us again this year! We are delighted you enjoyed your stay with us and thank you for the feedback; will certainly share this with the appropriate leaders. We very much look forward to warmly welcoming you back home again to Fairmont Orchid hopefully next year! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Generally satisfied but for the price point there is a lot that can be improved upon.

Customer review rating 4.5/5

Robert Couples - 03/01/2020 Confirmed reviews ALL

There is lots to recommend for this experience and Hawaii and the general scenery is the biggest. The hotel's service and general appearance could be improved upon to the a "9" or "10"

Dear Robert K., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We greatly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments and suggestions with our team. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of product and service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Orchid in the near future. Yours sincerely, Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Could have been better

Customer review rating 4.5/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

Chaotic, disorganized

Dear Nicole F., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “Font Desk and Concierge” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Nicholas Sturkie

Very good.

Customer review rating 4.5/5

Anonymous Friends - 03/01/2020 Confirmed reviews ALL

I think the rooms should be upgraded. There was not enough servers by the pool. Food menu at Browns was not very good.

Aloha, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We greatly value and appreciate your positive and constructive feedback about your experiences at the pool and Brown's Beach House and will certainly share this with the appropriate leaders. Your experiences will serve as an encouragement to all of our colleagues as we strive every day to provide the highest standards of product and service for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Orchid in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

OUTSTANDING!!!!

Customer review rating 4.5/5

James Families - 03/01/2020 Confirmed reviews ALL

It was absolutely amazing. It was my daughter's 18th b-day, thank you to all the staff.

Aloha James, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you and your daughter enjoyed a special 18th birthday here! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Fantastic Holiday!

Customer review rating 4.5/5

Anonymous Families - 03/01/2020 Confirmed reviews ALL

My family stayed at the Fairmont Orchid for five nights in December. We had a wonderful time. So relaxing. Everything about this resort is so good!

Aloha, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted to hear you had a fantastic and relaxing visit! We look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Great overall. Rocky start because the WiFi and temperature controls did not work.

Customer review rating 4.5/5

Michael D. G. Couples - 03/01/2020 Confirmed reviews ALL

All went well after everything was fixed. Pleasant staff. Lovely pool facilities.

Aloha Mr. G., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. We are delighted you had a nice visit, albeit some challenges in the beginning, and we apologize for any inconvenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Extremely dirty room.

Customer review rating 4.5/5

Anonymous Families - 02/01/2020 Confirmed reviews ALL

Mopped up the floors with three bath towels and our feet were still black when we wiped them with wet towelettes. Showed the soiled towelette to three staff members at the front desk.

Aloha, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We all take great pride in providing our guests with the highest standards of service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express my sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly with our Director of Housekeeping. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Fairmont Orchid in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Ok

Customer review rating 4.5/5

Linnea Families - 01/01/2020 Confirmed reviews ALL

Rocky start. Nick the manager has a horrible attitude and is not the sharpest tool in the shed.

Very happy we upgraded

Customer review rating 4.5/5

Adrianna D. Families - 31/12/2019 Confirmed reviews ALL

We up graded and loved our experience. The concierge was awesome. We will definitely come back.

hot water in ther shower is expected in a resort of this caliber

Customer review rating 4.5/5

Paul L. Couples - 29/12/2019 Confirmed reviews ALL

we had a room near the water. had to call the desk 2 days in a row for an engineer to come to the room to get us hot water.he said the water heater was at the other end of the building & not only did we have to let the water run for 1 /2 hour he had to fix something at the water heater.WHAT A WASTE OF WATER! the 4th morning we had to let the water run a long time again.otherwise the hotel & service was great

Club floor absolutely delightful

Customer review rating 4.5/5

Rburstein Couples - 27/12/2019 Confirmed reviews ALL

Very pleasant. Great staff

Aloha Mr. B., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us on Fairmont Gold and thank you for recognizing the staff! We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Satisfied with some disappointments along the way.

Customer review rating 4.5/5

Anonymous Couples - 26/12/2019 Confirmed reviews ALL

Had a five night stay. Realized three days in that we were not reminded of some information upon check-in, including our pre-paid breakfast. Staff helped us resolve this, but it and a few other matters disappointed us. It had been five years since we last stayed at the Fairmont. While still wonderful, we feel that it has lost a bit of its magic in its facilities and service.

Aloha Mr. A., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated our “Front Desk and Check In” experience low. I would greatly appreciate it if you would be willing to provide further information about any problem you may have encountered as this will help me better understand what happened in order to anticipate any future occurrence. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Nicholas Sturkie

Total relaxation.

Customer review rating 4.5/5

D.s. Couples - 26/12/2019 Confirmed reviews ALL

Superb service (esp.6th floor Gold) excellent location.

Aloha Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is certainly great to hear you had a relaxing visit! It is always a pleasure to receive positive feedback. I will share your comments with our Fairmont Gold team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
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