Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,464 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,464 reviews

TripAdvisor Rating  4.5/5  5,971 reviews

Certificate of excellence 2024

The True Spirit of Aloha

TripAdvisor rating 5.0/5

Jerome S TripAdvisor review

Aloha kakou We're from Hilo so we called and made reservations for the kama'aina discount. And from that moment on, we received nothing but aloha from everyone; from the bell-staff, to the wait-staff, to the beach folks. Kelsie, up in the sushie bar area was soooo wonderful - a big mahalo to her. Calean and Justin on the beach. So many people were welcoming, and made our experience "one to remember." We can't afford too many stays at your amazing facility, but when we want to splurge, we know where we're going! :-) Mahalo nui ia 'oukou a pau

Orchid Fairmont is the place to be!

TripAdvisor rating 5.0/5

0104rebekahb TripAdvisor review

The experience at the orchid is beyond words. The staff was extremely friendly and made the stay even better. We stayed on the gold level which had free breakfast, dinner, and drinks every day!! We felt really well taken care of! Would highly recommend!

Magical Experience!

TripAdvisor rating 5.0/5

Shannon M TripAdvisor review

This was one of the best hotel stays I've ever experienced - better than I could have dreamt! Steph at the front desk was wonderful checking us in. The hotel upgraded our hotel room to a 5th floor ocean view suite since we were celebrating our honeymoon/one year anniversary - thank you! The views from the room were stunning and the suite with all the furnishings and comforts of home were perfect! The Fairmont Orchid is such a beautiful property. We saw sea turtles sun bathing and swimming in the ocean each day. Birds were abundant and provided the perfect musical backdrop to our Hawaiian vacation. It's a short five minute walk to the historic petroglyph park on The Big Island. There's also a great beach walk that lasts for miles along the other resorts in the area. After walking around the other nearby resorts, I can say with all certainty that the Fairmont Orchid is the prettiest around! In terms of dining, we had dinner at Binchotan twice and dinner at Brown's Beach House twice (Bruce was one of the best servers I've ever had, and I've worked in the industry for 20+ years - he's the best! Please send him our thanks for an incredible dinner on our last night!). We had lunch at the Pool one afternoon (great service throughout our stay, with an honorable mention of Sophi, who was great!) and grabbed lunch from Brown's Deli twice. We had drinks all over the hotel. I highly recommend going to Launa Lounge to play some pool and have a cocktail while they are lighting the tiki torches at sundown. The live musicians in this area are also FANTASTIC - they certainly set the mood for the hotel's location! Also be sure to check out the tiki bar by the beach. I don't know the bartender's name unfortunately (Derek?/Dallas fan), but he's a gentleman in his 40s I believe and he was so friendly and welcoming to all the guests there. So many people came up to order a quick drink, but ended up sitting down just to socialize with him and the other guests around the bar. We all drank more because we just wanted to hang out with him - lol! I also recommend getting a massage at the hotel's Spa Without Walls! I had an incredible deep tissue massage from Bruce by the waterfalls. This was so relaxing and just what I needed to get rid of the last remnants of stress from back home while on vacation. In terms of activities, we loved getting the Activity Package at the start of our stay so we could take out the Kayaks each day and use the hotel's floaties on the lagoon. They also offer paddle boards and snorkeling, as well as some other things. So much fun! My only recommendation for the hotel would be to include wines by the bottle for sale at the deli, especially since room service isn't offered during the afternoon. Sometimes it's nice to enjoy some wine on your hotel room's balcony, but this is not a big deal at all. Thank you to the entire staff at the Fairmont Orchid for making our honeymoon/one year anniversary a trip to remember!

Thank you for sharing your magical experience with us! We are thrilled to hear that your stay exceeded your expectations and provided the perfect setting for celebrating your honeymoon and your anniversary. We are delighted that Steph at the front desk made your check-in special and that you enjoyed your suite. It’s wonderful to know that the beauty of our property, the presence of sea turtles, and the abundant birdlife added to your memorable stay. Your detailed feedback about our dining options is greatly appreciated. We’re pleased to hear you had fantastic meals at Binchotan and Brown’s Beach House, with exceptional service from Bruce. We will be sure to pass along your thanks to him. It’s also great to know that Sophi and the bartender made a positive impact on your experience. Your recommendation for adding wines by the bottle at the deli is noted and appreciated. We are honored to have been a part of your special celebration and look forward to welcoming you back for future memorable stays. With warm aloha, Barbie Nakamura Director of Quality

Perfect

Customer review rating 5.0/5

Kelly W. Friends - Confirmed reviews ALL

We loved our stay this past May 2024. The location is one of the best on the island. The staff and service was stellar. The food was reasonably priced for the quality.

Dear Ms. W., Thank you for your perfect review and for choosing us for your stay this past May! We are delighted to hear that you loved our location, found our staff and service stellar, and enjoyed the quality and reasonable pricing of our food. We appreciate your high ratings across various aspects of your stay, including your booking experience, arrival and check-in, accommodation, WiFi, breakfast, and overall team performance. It's wonderful to know that you were pleased with our sustainable development initiatives, especially the water refill stations. We sincerely apologize for the inconvenience caused by the leak and the resulting smell and noise during your stay. We appreciate your understanding as we worked to resolve the issue and will take your feedback seriously to ensure such issues are addressed promptly. Your feedback regarding the ALL – Accor Live Limitless loyalty program is also noted, and we will work on improving the recognition and benefits for our valued members. Thank you for recommending us to your friends, colleagues, and family. We look forward to welcoming you back for another perfect stay in the future. With warm aloha, Barbie Nakamura Director of Quality

Lovely Resort!

Customer review rating 4.5/5

Stephanie G. Couples - Confirmed reviews ALL

We spent a week at the resort and overall found it to be a lovely experience! Rooms are spacious and well appointed. The grounds are gorgeous with a good variety of restaurant options on-site. Staff is attentive and friendly!

Dear Ms. G., Thank you for sharing your lovely review of your stay with us! We are delighted to hear that you had a wonderful experience and found our rooms spacious, our grounds gorgeous, and our staff attentive and friendly. We appreciate your high ratings for arrival and check-in, accommodation, breakfast, cleanliness, and the overall team. We are particularly pleased to hear that our housekeeping staff did a wonderful job and that you appreciated our sustainable initiatives, including the complimentary water bottles and filling stations. Your feedback regarding the value for money and breakfast pricing is invaluable. We understand the importance of providing options that cater to different preferences and budgets, and we will consider your comments to improve our offerings. Thank you for recommending us to your friends, colleagues, and family. We look forward to welcoming you back for another delightful stay in the future. With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 462 reviews 9/10 Location
  • 898 reviews 7.4/10 Room
  • 1,365 reviews 8.6/10 Service
  • 12 reviews 6.1/10 WiFi
  • 753 reviews 8.6/10 Amenities
  • 393 reviews 9.2/10 Beach
  • 258 reviews 8.6/10 Pool
  • 228 reviews 5.8/10 Cleanliness

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