Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,779 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,779 reviews

TripAdvisor Rating  4.5/5  6,208 reviews

Certificate of excellence 2025

Customer review rating 3.5/5

Virginia B. Couples - Confirmed reviews ALL

A bit disappointed. The spa experience is not good with no ability to shower. We were told we'd be at Beach hale, not water fall garden...fine. But not that there was no changing room or shower. There should be a reduced price for reduced experiences. There isn't even a sign on the spa door saying to go to the door across the hall. If we had not been stayton property and had to go to the car covered in oil I would have been really up set! This was our third and worst experience.

Customer review rating 4.5/5

Paul S. Couples - Confirmed reviews ALL

Beautiful location for rest and relaxation.

Aloha Mr. S., Thank you for your kind words regarding our beautiful location. We strive to provide a serene environment for our guests to enjoy a relaxing visit! We appreciate your kind rating despite your unfavorable experience with one of our supervisors in Fairmont Gold, and we sincerely apologize. We assure you that the circumstances you described are not the norm here at the Fairmont Orchid and are not indicative of the high standards we strive to provide our guests. Your feedback is important to us and will be shared with our leadership team and used to facilitate improvement. Thank you again for your feedback, for recognizing our Recreation team, and for choosing to stay with us. Should your travels bring you back to the island of Hawaii in the future, it would be our pleasure to welcome you back and provide you with a completely positive experience. Warm regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Russell H. Couples - Confirmed reviews ALL

We had a beautiful view of the Ocean and Mauna Lani North Golf course. We also had a special dinner on Nov 1st at Browns at 5:30 iwi about 30 guests and locals. It was educational and delicious and more than we could eat but very enjoyable.

Aloha Mr. H., Thank you for your kind words regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed the stunning views, a memorable Makahiki dining experience, and the service from Lora on Fairmont Gold. Your feedback is greatly appreciated, and we hope to welcome you back soon. Best regards and mahalo, Fairmont Orchid

Loved our stay

TripAdvisor rating 5.0/5

MaisieNewYork TripAdvisor review

Fairmont Orchid exceeded our expectations. We enjoyed the a most relaxing stay! The staff everywhere from the bellman to housekeeping to the breakfast servers were uniformly warm and friendly and the hotel itself is a stunning piece of plantation style architecture, even over 3 decades in… We stayed on the beautifully renovated gold floor, and loved our updated room with its elevated bed linens. The concierges are excellent and the entire gold floor staff can’t do enough for you. The food offerings were quite good and very substantial. The pool area is a bit dated, but this wasn’t a problem for us as we aren’t really pool people. Other guests seemed to enjoy it. The resort is so beautifully situated on the ocean in Kamuela and there are plenty of coastal hikes, great snorkeling, and bountiful, well kept flora to enjoy.

Aloha, Thank you for sharing your positive experience at Fairmont Orchid! We are delighted to hear that your stay exceeded expectations and that you found our staff to be warm and friendly across all departments. It is wonderful to know that you appreciated the renovations on Fairmont Gold and enjoyed the comfort of your updated room. We also appreciate your feedback regarding the pool area. While it may have a dated appearance, we are pleased that it did not detract from your overall experience. Our location by the ocean indeed offers guests a myriad of activities to explore, and we are glad you enjoyed the beautiful surroundings. Thank you once again for your kind words. We look forward to the opportunity of welcoming you back in the future. Best regards and mahalo nui loa, Fairmont Orchid

Customer review rating 4.0/5

Mary S. Families - Confirmed reviews ALL

Disappointed the elevator nearest our room was closed for renovation, making an 82 year old walk quite a way to get to the other elevators.

Aloha Ms. S., Thank you for your feedback regarding your recent stay. We sincerely apologize for the inconvenience caused by the closure of the nearest elevator. We appreciate your understanding as we work to improve our facilities for all guests. We hope to welcome you back for a positive overall experience. Best regards and mahalo, Fairmont Orchid

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Other web-users rate our hotel

  • 584 reviews 8.9/10 Location
  • 1,101 reviews 7.6/10 Room
  • 1,580 reviews 8.6/10 Service
  • 18 reviews 7.5/10 WiFi
  • 978 reviews 8.3/10 Amenities
  • 465 reviews 9.1/10 Beach
  • 302 reviews 8.4/10 Pool
  • 292 reviews 5.4/10 Cleanliness

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