Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,793 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,793 reviews

TripAdvisor Rating  4.5/5  6,229 reviews

Certificate of excellence 2025

What a place!

TripAdvisor rating 5.0/5

Corley W TripAdvisor review

First class resort. Stunningly beautiful. Shout out to Samson; what a true ambassador of the Aloha spirit! I can’t imagine staying anywhere else.

Needs Service improvement

TripAdvisor rating 4.0/5

happyholidayToronto TripAdvisor review

The grounds were beautiful. This Fairmount lacks service. Gym was not clean; when we asked for wine glasses they never showed up. Housekeeping did not replace glasses when they cleaned. Front desk has to be the worst; One person at the desk; long line-ups. We had gold status and were never advised regarding concierge service on the 6th floor or the room until we checked out. Room had nice view; breakfast was excellent. Spa service was good; Spa itself very small and amenities not the same as other Fairmounts considering we paid $1500 for treatments.

Aloha, Thank you for sharing your feedback regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed the beauty of our grounds, the quality of breakfast, and the spa services. However, we regret to learn that certain aspects of your experience did not meet your expectations. We appreciate your comments about the cleanliness of the gym and the service at the front desk. Your concerns regarding the lack of communication about our concierge services and the housekeeping practices have been noted and shared with the appropriate leaders. We aim to provide a seamless experience for all our guests, and your insights will be valuable in our ongoing efforts to enhance our service standards. Thank you once again for your review. We hope to welcome you back in the future for a completely favorable visit. Best regards and mahalo, Fairmont Orchid

Customer review rating 1.5/5

Caleb A. Families - Confirmed reviews ALL

The stay was fine, all 5 of us that went said that this would be the last time we go back here. The A/C didn't work in our room, the pillows were cheap trash., the food wasn't even very good. This is the world we live in though. It's hard to find a place that actually tries hard.

Aloha Mr. A., Thank you for your feedback regarding your recent stay. We regret to learn that you found the beds and pillows uncomfortable, and that the dining experience did not meet your expectations. Our team strives to maintain high standards, and we appreciate your insights on these matters. We also acknowledge your concerns regarding the air conditioning in your room. We take all guest feedback seriously, as it helps us identify areas for improvement. Your comments will be shared with the appropriate departments for further consideration. Thank you once again for your review. We wish you all the best in your future travels. Mahalo, Fairmont Orchid

Customer review rating 5.0/5

James H. Couples - Confirmed reviews ALL

Wonderful hotel and great staff. This was our second visit to the Orchid and we couldn't have been more satisfed.

Aloha Mr. H., Thank you for your kind words about your recent stay at Fairmont Orchid. We are delighted to hear that our staff's helpfulness and courtesy contributed to your positive experience. It is always a pleasure to welcome back returning guests. Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Nelson L. Business - Confirmed reviews ALL

Decent hotel stay. For a 5 star hotel however, expected more. Housekeeping in between nights was not consistent and not always well cleaned. Did not get usual welcome upon entering hotel on the first day. Phone reception was variable - had difficulty troubleshooting booking issues and the customer service was sometimes unpleasant.

Aloha Mr. L., Thank you for your positive rating and for sharing your feedback regarding your recent stay with us. We appreciate your comments about the housekeeping standards and the level of customer service you experienced. We aim to provide a welcoming atmosphere and consistent service, and we truly regret that we fell short in these areas during your visit. Your insights are invaluable as we continue to enhance our guest experience. We hope we may welcome you back and provide you with a completely positive experience. Best regards and mahalo, Fairmont Orchid

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Other web-users rate our hotel

  • 623 reviews 8.8/10 Location
  • 1,148 reviews 7.4/10 Room
  • 1,643 reviews 8.6/10 Service
  • 17 reviews 8.2/10 WiFi
  • 1,015 reviews 8.2/10 Amenities
  • 481 reviews 9.2/10 Beach
  • 309 reviews 8.6/10 Pool
  • 294 reviews 5.2/10 Cleanliness

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