Fairmont Orchid - Hawaii 5 stars

Customer review rating 4.5/5 5,075 reviews

#ALLSAFE Accor

ALLSAFE approved hotel

Fairmont Orchid - Hawaii
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+ 23 Services
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Room 1

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Hotel extras

  • Tranquil lagoon with white sand beach

  • Oceanfront sunset dining at Brown's Beach House and Hale Kai

  • 10,000 square foot oceanfront pool

  • Hui Holokai beach club with ocean activities

  • Spa Without Walls featuring outdoor treatment spaces - waterfall hale and oceanfront cabanas

Services in the hotel and nearby

Check-in from 16h00

Check out up to 11h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Childrens Club for 6 to 12 years
  • 100% non-smoking hotel
  • Air conditioned
  • Dry cleaning / Ironing
  • Cash machine
  • Porter
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Childrens Club for 6 to 12 years
  • Golf (Nearby)Paying
  • TennisPaying
  • Beach and water sports
  • Bicycles rental
Catering
  • 5 restaurant(s)
  • 3 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Congresses/conventions

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive
Kohala Coast
96743
hawaii
united states

Tel: +18088852000

Fax: (+1)8088855778

Check-in from 16h00

Check out up to 11h00

  • By plane

    HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles

  • By plane

    KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles

GPS :19.951222, -155.859672

Our accommodation(s)

The Fairmont Orchid resort offers 540 spacious guest rooms and luxury suites which echo the warmth and serenity of Hawaii Island and offer tropical garden, partial ocean or oceanfront views from a private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,

FAIRMONT GARDEN VIEW 1 King, 522 SF/48 SM, tropical garden view

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GARDEN VIEW Queen/Queen, 522 SF/48 SM, tropical garden view

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

PARTIAL OCEAN VIEW 1 King, 522 SF/48 SM, angled ocean view

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

PARTIAL OCEAN VIEW Queen/Queen, 522 SF/48 SM, angled ocean view

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

OCEAN VIEW 1 King, 522 SF/48 SM, premium ocean view

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

OCEAN VIEW Queen/Queen, 522 SF/48, premium ocean view

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

DELUXE OCEAN VIEW 1 King, 522 SF/48 SM, premium ocean view

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

DELUXE OCEAN VIEW Queen/Queen, 522 SF/48, premium ocean views

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

OCEANFRONT VIEW 1 King, 522 SF/48 SM, spectacular ocean view

  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

OCEANFRONT VIEW Queen/Queen, 522 SF/48 SM, spectacular ocean view

  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD 1 King, 522 SF/48 SM, tropical garden view

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD Queen/Queen, 522 SF/48 SM, tropical garden view

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD 1 King, 522 SF/48 SM, premium ocean view

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD Queen/Queen, 522 SF/48 SM, ocean view

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD 1 King, 522 SF/48 SM, premium ocean view

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD Queen/Queen, 522 SF/48 SM, premium ocean view

  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GARDEN VIEW ADA 1 King, 522 SF/48 SM, accessible grab bar tub

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GARDEN VIEW ADA Queen/Queen, 522 SF/48 SM, accessible roll in shower

Accessible room
  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

PARTIAL OCEAN VIEW ADA Queen/Queen, 522 SF/48 SM, angled ocean view, accessible grab bar tub

Accessible room
  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

OCEAN VIEW Queen/Queen ADA , 522 SF/48 SM, premium ocean view, accessible grab bar tub

Accessible room
  • Max. number of persons: 4
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD Queen/Queen ADA, 522 SF/48 SM, angled ocean view, accessible grab bar tub

Accessible room
  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GOLD ADA 1 King, 522 SF/48 SM, premium ocean view, accessible roll in shower

Accessible room
  • Max. number of persons: 2
  • Area: From 48 / 517 sq ft
  • Bathrobe
  • Coffee/tea making facilities

FAIRMONT GARDEN VIEW ADA 1 King, 522 SF/48 SM, accessible roll in shower

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft

FAIRMONT GARDEN VIEW ADA 1 King, 522 SF/48 SM, accessible grab bar tub

Accessible room
  • Max. number of persons: 3
  • Area: From 48 / 517 sq ft
Rooms

Our restaurants and bars

BROWNS BEACH HOUSE

Type of cuisine: Regional

The AAA Four Diamond award-winning Brown's Beach House is the place for a quintessential island fine dining experience located just steps from shore. Innovative, Hawaii Island inspired cuisine is drawn from simple, local, fresh flavors.

Dinner

17:30 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HALE KAI RESTAURANT

Type of cuisine: Regional

With the warmth of Aloha, welcome to Hale Kai Restaurant. Days are spent enjoying time with the sea, sun and friends. Located poolside, Hale Kai is the perfect venue for a most refreshing lunch, afternoon sunset or evening dinner.

Lunch

11:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BROWN'S DELI

Type of cuisine: Cafe

Brown's Deli offers breakfast and lunch items delicatessen style with island flair to enjoy at outdoor tables or wander down to the beach.

Lunch

06:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Binchotan Bar and Grill

Type of cuisine: Japanese

Binchotan: Bar & Grill is a gathering place for friends and family to enjoy a fresh take on Asian cuisine. Our menu features the time-honored tradition of grilling meat, seafood and produce over an open flame. Shared plates, handcrafted sushi and grilled

Dinner

05:30 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

ORCHID COURT

Type of cuisine: Regional

Orchid Court serves the premiere breakfast on the island offering a sumptuous rotating buffet menu and a tempting selection of à la carte items perfect for the dawn patrol or late risers alike.

Lunch

06:30 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Binchotan Bar & Brill

Non contractual photo

Binchotan's full service bar showcases artisan cocktails, premium sake and a vast collection of whiskey. We invite diners to indulge in a flavorful feast as they raise a glass of Muay Tai to toast the most glorious sunsets over the Kohala Coast!

LUANA LOUNGE

Non contractual photo

Luana Lounge features tropical libations and perfect sunsets complemented by Big Island artists' creations. The lounge features indoor-outdoor seating areas, as well as an inner bar and lanai overlooking the grounds and the blue Pacific.

KAHAKAI BAR OCEANFRONT

Non contractual photo

This beachside bar features a Polynesian-style thatched roof, refreshing trade winds and sweeping views of Mauna Kea and the blue Pacific. A variety of tropical libations and mouth-watering pupu (appetizers) are served.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 1,301

  • Maximum capacity: 1178 people

Find out more

Our guest reviews for
Fairmont Orchid - Hawaii

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

5,075 reviews

Wonderful experience

Customer review rating 4.5/5

Vanessa E. Couples - 15/04/2020 Confirmed reviews ALL

We planned for a short getaway just as the COVID pandemic was starting to make the news. We're glad we were able to stay and the hotel did there best to assure our safety was top priority.

Aloha Vanessa, Thank you so much for taking the time to complete a survey following your recent stay at Fairmont Orchid and for your very kind words! We are delighted you enjoyed your stay with us and we hope to have the chance to welcome you again after everything settles. Please stay healthy and safe. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Stressful Stay

Customer review rating 4.5/5

Bonnie K. Couples - 03/04/2020 Confirmed reviews ALL

On March 22, our flight was cancelled and we went to see if we could stay for two more nights. The night manage (Jaime) told us we could not stay. No exceptions but he would call his manager. He do not. We went back in the morning and said we would even change room to accommodate the hotel. Jaime again said we could not stay, but he would call his manager and get back with us. He did not. Unsure why our staying two more night could have been a problem give the hotel had other guest still staying through the end of the week. Jaime informed us that the Orchid was not taking in new guests or extending stays to existing guests. No exceptions. He also let us know that most of the other hotels were also not taking new guests. I was forced to call around to make other accommodation for us to avoid sleeping in our vehicle. This is the day after we received at email from Accor stating how they were going to support their loyal customers. We have stayed at the Orchid at many occasions and have always enjoyed staying at the Fairmont Orchid, but may have to reconsider next year, well as in the future. I'm unsure that I can feel comfortable in the future that we would also be treated with no regard to our safety! This experience has shown that in a stressful situation such as the Covid-19 epidemic that we be left on our own. I was already stressed by the fact that I was unsure if I would make home due to the airline cancellation, then to be basically homeless did not improve my stress level.

Aloha Ms. K., Thank you for taking the time to share your comments concerning your stay at the Fairmont Orchid - Hawaii. Excellent service is what we strive to be known for; therefore your feedback is extremely important as it enables us to continually improve our service and provide a memorable experience to our valued guests. I noticed that you rated several areas of your hotel experience low, including your experience with the Night Manager on Duty. I am terribly sorry for the inconvenience as this is absolutely not how we ever want our guest to feel. We value your loyalty and we are terribly sorry we were not able to extend your stay. Unfortunately, we were advised by our corporate team to not extend any reservations under any circumstances. Again, we apologies that this information was not communicated to you in a more appropriate and sensitive manner. Our relationship with our guests is of paramount importance. We hope that you will present us with the opportunity to better serve you soon. Should you decide to travel back to the Big Island in the near future, we would be happy to offer you a complimentary night and upgrade to one of our Executive Ocean Front Suites. Please feel free to reach out to me directly should you require assistance in making the reservation or need assistance with anything at all. Sincerely, Nicholas Sturkie Director of Front Office

Just ok...

Customer review rating 4.5/5

Kk Couples - 02/04/2020 Confirmed reviews ALL

My husband and I stayed here right as the onset of the COVID19 pandemic for a long-planned vacation. I am a long time Marriott person but tried a few nights at The Fairmont upon seeing the discounted rates from last-minute cancellations. I am unsure if I would do the same in the future for anything more than we paid. Pros: -The premises were very lovely -The pool was heated to the PERFECT temp -Free parking!!!! -Friendly and helpful staff -Purell stations readily available Cons: -For the normal price, it felt like it was just...lackluster. Rooms were a little dated. My husband and I kept saying how it must have been an AMAZING hotel a few years ago. - The shower took time for the hot water to heat. Not seconds. Minutes. I have never had that experience at a nice hotel. Ever. - Perhaps we did not see them, but though assurances were given that additional precautions were being made around sanitization efforts given the health crisis, we didn't see a single housekeeping cart with disinfecting wipes or spray. We moved to The Westin after our few nights here and saw staff constantly cleaning and sanitizing. Once again, maybe we just didn't see it, but it was a stark difference.

Aloha , Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that you had a enjoyable visit. It is certainly wonderful to know that you enjoyed our pool facility. It was however concerning to learn that you had challenges with the hot water in your room and we truly apologize for any inconvenience. This has been shared with our maintenance team to ensure it is repaired. As well, we want to assure you that the Fairmont Orchid is committed to maintaining the highest national standards for health and safety, and our colleagues are prepared and well-trained. We have actually increased our cleaning and disinfection frequency around the front and back areas of the hotel. Thank you for choosing to stay with us and we hope to have the chance to welcome you back when you are on island for a completely positive experience. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Beautiful place, exceptional service

Customer review rating 4.5/5

Richard R. Couples - 02/04/2020 Confirmed reviews ALL

We cone every year. Though the virus scare limited services the staff was very welcoming and helpful.

Aloha Mr. R., We are so appreciative of your great review, your loyalty and for your understanding. It's great to know you had another lovely visit amidst this pandemic and thank you so much for recognizing our friendly staff! We look forward to warmly welcoming you again to next year! Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Our stay during the Covid19 crisis.

Customer review rating 4.5/5

Beth B. Families - 02/04/2020 Confirmed reviews ALL

Lovely hotel, excellent staff and terrific beach location. Unfortunately we could not enjoy any of your restaurants because everything was shutting down during the covid19 crisis. We checked out four days earlier than scheduled. Despite all of this your staff was wonderful and tried to keep us informed daily.

Customer review rating 4.5/5

Anonymous Couples - 01/04/2020 Confirmed reviews ALL

Great property, awesome food

Aloha, We very much appreciate your comments regarding your recent stay at Fairmont Orchid. It's wonderful to hear you had an enjoyable visit and enjoyed the property and our dining venues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Disappointed

Customer review rating 4.5/5

Anonymous Friends - 01/04/2020 Confirmed reviews ALL

Quite disappointed in my overall experience of the resort. I’ve stayed at multiple resorts throughout Hawaii and every high-end hotel/resort I have stayed in had a very welcoming experience including a Leigh. We never received that sort of treatment here. My rooms outside lanai was extremely dirty and had to be wiped down before we could even enjoy sitting outside.

Aloha, Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We take great pride in providing our guests with the highest standards of product and service, therefore I am very sorry to learn that we failed to meet your expectations on this occasion; please allow me to express our sincere apologies. Your feedback is very important to us and I wish to assure you that we take all comments seriously and we will address these issues accordingly. Although we may not always enjoy receiving negative feedback, it certainly allows us to continuously review the services we provide and help us to concentrate our training efforts where needed to build the confidence and skills of our colleagues. We will most certainly share you comment about the lei with our leadership team and truly sorry for a disappointing arrival as well as unmaintained cleanliness of your room. Once again, please accept my sincere apologies and we hope to have the opportunity of warmly welcome you again to Fairmont Orchid in the near future. If I can be of any assistance to you in the meantime, please do not hesitate to contact me directly on 80…. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Big Island trip

Customer review rating 4.5/5

Matt B. Families - 01/04/2020 Confirmed reviews ALL

Excellent on site service staff. They were all very professional, friendly and knowledgeable.

Aloha Matt, Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are delighted that your stay was very good, but more importantly, that you enjoyed the service from our friendly staff! Thank you for recognizing them - it is with great pleasure that we share your wonderful comments with the team. Thank you for choosing to stay with us once again and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Excellent Stay

Customer review rating 4.5/5

Nathaniel M. Couples - 01/04/2020 Confirmed reviews ALL

The Fairmont Orchid ‘ohana hosted us very well. It was at the beginning of the covid-19 scare, but necessary precautions were made that made us feel safe. Raymond at Brown’s Beach House was especially hospitable. The filet was first in class! Further, the wine amenity left for us we checked in made my wife feel that the Fairmont had taken special care to welcome us for her birthday. We felt like VIP’s.

Aloha Mr. M., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It's great to hear you had a wonderful visit albeit in the midst of this pandemic. More importantly, thank you for recognizing Raymond and our staff in their efforts to make you feel safe, and have a memorable dinner and stay; it would be a pleasure to share your feedback with the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Spectacular

Customer review rating 4.5/5

Anonymous Families - 01/04/2020 Confirmed reviews ALL

Scenic Resort! Friendly, helpful staff; Very clean interior and exterior; Exquisite dining; Wonderful overall experience

Aloha, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. It's wonderful to hear you had a spectacular visit! We are delighted you enjoyed your stay with us, most especially the service you received from our colleagues. We do hope to have the chance to welcome you back to our slice of paradise on Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Customer review rating 4.5/5

Janey J. Families - 31/03/2020 Confirmed reviews ALL

The staff and the hotel itself were awesome. It happened to be my granddaughters birthday while we were there. The staff (or hotel policy) made her feel so special. They gave here free smoothies and free deserts at dinner but also a special touch left 4 gourmet looking cupcakes and a happy birthday note for her. Thanks everyone!!! My grandkids first time in Hawaii made wonderful by you all.

Aloha Ms. J. Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you and your granddaughters enjoyed your stay with us and the torch lighting - what a wonderful celebration! We're glad it's a memorable one and we very much look forward to welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Lovely, well-appointed, well-managed and friendly resport on the Big Island's Kohala Coast.

Customer review rating 4.5/5

Jeffzilka Couples - 29/03/2020 Confirmed reviews ALL

My wife and I had a lovely eight-night stay in Feb. 2020. The hotel was friendly, well-appointed, with excellent restaurants. The concierge staff was extremely helpful, and we used the hotel as a jumping off point for exploring the west side of the island, from Hawi and Waiemea south to Kealakekua Bay.

Aloha Mr. Z., We very much appreciate your comments regarding your recent stay at Fairmont Orchid. We're so glad to hear you had a lovely visit and were able to explore different parts of the island! It is always a pleasure to receive such positive feedback and I will be delighted to share your kind comments and compliments with all our colleagues. Thank you again for sharing your experience and we look forward to warmly welcoming you again to Fairmont Orchid in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Wonderful staff!

Customer review rating 4.5/5

Marty Couples - 28/03/2020 Confirmed reviews ALL

Perhaps the most relaxing and enjoyable hotel stays ever. The staff was friendly, helpful and thoroughly accommodating all the way down to the grounds keepers.

Aloha Marty, Thank you so much for your wonderful review! Glad to hear you had a relaxing visit and we hope to see you again very soon after this unprecedented situation we are all in. Our colleagues will be waiting to welcome you back... Stay safe and well. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Customer review rating 4.5/5

Linda M. Couples - 27/03/2020 Confirmed reviews ALL

Went here to celebrate my husbands birthday. Nice facilities. Slightly dated though. Staff friendly.

Aloha Ms. M., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us to celebrate your husband's birthday. We appreciate your kind ratings despite the delay with your porter to guide you to your room, and we sincerely apologize. As well, we are sorry that you were not told about the room taxes by our reservations agent and will share this with our leadership team; we aim to be very transparent with our guests on our products and services and we apologize that this was not relayed to you. We hope to have the chance to welcome you back with a completely positive experience should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Amazing Experience

Customer review rating 4.5/5

Rob Families - 27/03/2020 Confirmed reviews ALL

We had a wedding in the midst of the coronavirus and the hotel put it on without nay disruption. Staff was amazing and Mew is an incredible coordinator.

Aloha Rob, Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted that you had an amazing experience during your wedding - Congratulations! Thank you for recognizing Mew - we are fortunate to have her on our wedding team and will certainly share your comments with her and her supervisor, as well as Renalyn at the Front Office. We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com
Customer review rating 4.5/5

M. Couples - 27/03/2020 Confirmed reviews ALL

Upon checking in they didn't give us our preferred location on the golf course, near the ocean. They indicated said location was not available. They put us in 1254. We called back and said we didn't want to spend 15 nights there and they moved us across the hall to 1253. Why didn't they put us there when we checked in and requested same? Talked to Maria later and she put it in our profile. Liked our room, the breakfast buffet, the Luana Lounge and Brown's. All the staff are VERY accommodating , including day maid Berlita, Lounge server Kanoi, and breakfast server Chris. Real drawback was limited access to coconut grove due to events. As this is our favorite setting there and a primary reason for coming to the Orchid, we have cancelled our reservation for next January. To spend $12,000 and be limited to where you can sit on the beach doesn't work for us. We know how dependent you are on groups and events, but it squeezes out the independent traveler.

Enjoyed It

Customer review rating 4.5/5

Karin C. Families - 27/03/2020 Confirmed reviews ALL

We enjoyed our stay. The staff was great. I do think it’s a little overpriced for what you get.

Aloha Ms. C., Thank you for taking the time to complete a survey regarding your recent stay at Fairmont Orchid. Your feedback is greatly appreciated as it provides us a valuable opportunity to measure how well we are meeting the expectations of our guests. We are pleased to know you had an enjoyable visit. More importantly, we appreciate you recognizing our colleagues' efforts in making your stay a comfortable and memorable one. It would be our pleasure to share your great comments with the team! As well, we apologize for any challenges you experienced when booking your reservation, and have shared this with our Reservations team. We also thank you for your feedback about our room's pricing and assure you that the resort matches the Kohala Coast hotels’ and other neighbor island hotels’ overall resort pricing. Thank you for choosing to stay with us and we hope to have the chance to welcome you back to our home when you are on island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Beautiful property

Customer review rating 4.5/5

C K. Families - 27/03/2020 Confirmed reviews ALL

The staff was very welcoming, the food was terrible and over priced

Aloha Ms. K., Thank you for taking the time and trouble to complete a survey following your recent stay at Fairmont Orchid. We truly value and appreciate your positive and constructive feedback and it will be my pleasure to share your kind compliments with our team. We want to apologize for the inconsistency with maintaining the cleanliness of your room which has been shared with our Housekeeping Director. As well, we are sorry for your disappointing dining experience at our breakfast venue. Thank you again for providing feedback as we strive to provide the highest standards of service and product for our valued guests. Thank you again for sharing your experience, and we very much look forward to warmly welcoming you again to Fairmont Orchid in the near future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Couldn't have asked for better !

Customer review rating 4.5/5

Denverdoctormom Couples - 27/03/2020 Confirmed reviews ALL

We spent 6 days at the Fairmont Orchid and found absolutely every detail taken care of. In particular, the staff were gracious, thoughtful, accommodating, and very professional. From the minute we checked in (during a period of very high winds), the staff were gracious, pleasant, communicated well, and thought ahead for anything we could have imagined. The concierge suggestions were spot on for each idea and question. The room was beautiful, clean, and spacious and the housekeeping staff were incredibly thoughtful and pleasant. The breakfast was the best buffet I have had at a resort or hotel across the world. The pool and beach options made it easy to find the location of one's dreams without having to travel very far. Dining at a variety of the facilities was always a treat with lots of options and very reasonable for resort dining. The complementary shuttle to the shopping area made a rental car not necessary. The fitness center was very well appointed and there was ample equipment available at any time. Overall, this was one of the best vacations we have ever had -- and it was incredibly hard to leave in large part due to the great staff and resources on site.

Aloha, Many thanks for your very nice review of your recent stay at Fairmont Orchid. It is gratifying to know that your vacation was memorable and you enjoyed you room and our facilities. More importantly, we appreciate you taking the time to recognize many of our colleagues for the exceptional service they provided, and will be sure to share your survey our entire team! Thank you, for choosing to stay at Fairmont Orchid, and for your glowing compliments! We look forward to welcoming you back to our home in the future. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

Perfect getaway experience. Amazing location

Customer review rating 4.5/5

Russ R. Business - 27/03/2020 Confirmed reviews ALL

We really basically had the perfect week, and this resort helped us to accomplish that. Perfect setting for the infectious disease conference I attended

Aloha Mr. R., Thank you for taking the time to complete a survey following your recent stay at Fairmont Orchid. We are delighted you enjoyed your stay with us during your conference! As well, we appreciate the feedback about your internet connection and apologize for any inconvenience. Please know that this has been shared with our system team for their assessment. We very much look forward to warmly welcoming you again to Fairmont Orchid should your travels bring you back to Hawaii Island. Mahalo, Marissa MARISSA ARAKAKI EXECUTIVE ADMINISTRATIVE ASSISTANT Fairmont Orchid One North Kaniku Drive Kohala Coast, Hawaii USA 96743 T + 80… F + 80… ma… fairmont.com

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