Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,753 reviews

Best price
guarantee
Fairmont Orchid - Image 1
Fairmont Orchid - Image 2
Fairmont Orchid - Image 3
Fairmont Orchid - Image 4
1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,753 reviews

Customer review rating 5.0/5

David S. Couples - Confirmed reviews ALL

Our stay at the Fairmont Orchid was wonderful from start to finish. The grounds are absolutely beautiful and impeccably maintained, creating a peaceful and memorable setting throughout the resort. The staff were consistently warm, welcoming, and attentive, which made the experience even more special. This place also holds a very meaningful spot in our hearts since we were married here in April 2022, so returning felt incredibly personal. Every visit reminds us why we chose this location for such an important moment, and we’re always grateful for the care and hospitality we experience here.

Aloha Mr. S., Thank you for taking the time to share your delightful experience at Fairmont Orchid. We are truly honored that you chose our resort as the venue for your wedding and that it continues to hold such a significant place in your hearts. It is wonderful to hear that you found our grounds beautifully maintained and that our staff's warm and attentive service contributed to the special atmosphere of your stay. We strive to create memorable experiences for all our guests, and it is rewarding to know that we succeeded in providing you with a peaceful and welcoming environment. Your kind words serve as a great motivation for our team, and we look forward to welcoming you back for more cherished memories in the future. Mahalo and a hui hou, Fairmont Orchid

Customer review rating 5.0/5

Harn J. S. Couples - Confirmed reviews ALL

It was a very comfortable and relaxed stay. It was especially thoughtful the bottle of wine that welcomed us when we first arrived to celebrate my birthday. I did not expect it because we booked through Costco and a lot of times the booking comments are not noticed. All the staff were very pleasant and accommodating. Not only did they make sure we had a good experience on property, they also wanted us to enjoy the island. For example, Rose gave us a breakfast credit to the Deli because we couldn't make our daily complementary buffet due to an early start to visit the volcano. She wanted us to be well fed before heading out! Our friends and family have recommended the Orchid and they were spot on. We loved the location, beautiful grounds, and distance from the airport. We are planning to return to Kona in September 2026 and will be staying at the Orchid again!

Aloha Mr. S., Thank you for taking the time to share your wonderful experience at Fairmont Orchid. We are delighted to hear that you found your stay to be comfortable and relaxing, and that our team's thoughtful gestures, such as the welcome bottle of wine, contributed to your birthday celebration. It is always our goal to ensure that every guest feels valued and well taken care of. We appreciate your recognition of our staff's efforts, particularly Rose, in ensuring you had a fulfilling experience both on our property and exploring the island. Your kind words about our beautiful grounds and convenient location are truly appreciated. We are thrilled to hear that you plan to return to Kona in September 2026, and we look forward to welcoming you back to Fairmont Orchid for another memorable stay! Warm regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

Ronald G. Couples - Confirmed reviews ALL

Lovely oceanside resort on the North Kohala Coast. Very pricey.

Aloha Ms. G., Thank you for your kind words about our oceanside resort. We appreciate your feedback regarding our pricing. Regrettably, prices for everything in Hawaii reflect the increased cost of doing business here. We routinely survey our competitors to ensure our pricing is in line with the market average and make adjustments when necessary. Thank you again for choosing to stay with us. We hope we may welcome you back soon. Best regards, Fairmont Orchid

Customer review rating 1.0/5

Iqbal S. Business - Confirmed reviews ALL

We have been loyal Fairmont customers. However, this year we are beyond disappointed. We saw roaches roaming next to the elevators in the 5th floor of the North building and then in our bathroom. We ended up changing our room in a different building. The concierge now asks for tips which is a first as well. The room service burger was tasteless. The staff tried their best but I think it is not reflecting a 5 star hotel anymore.

Aloha Mr. S., Thank you for sharing your experience with us. We are truly sorry that your recent stay did not reflect the comfort and quality you’ve always known from Fairmont. Finding roaches near the elevator and in your bathroom is unacceptable, and we understand how unsettling that must have been. We assure you that we do everything we can to control unwanted pests, including regularly treating the exterior of all buildings and the interior of all guest rooms. We are also sorry for the discomfort caused by the concierge’s request for tips and for the disappointing room service meal. Gratuity is part of the concierge's credit card processing system and is completely discretionary. While we're grateful to hear our staff tried their best, it’s clear we fell short in several areas. Please accept our sincere apologies. We value your loyalty deeply, and we hope to have the chance to welcome you back and restore your confidence in us. Thank you once again for your valuable insights. Kind regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

Rex H. Business - Confirmed reviews ALL

I was happy with almost everything during my stay at the Fairmont Orchid. The only gripe I had was a somewhat disappointing concierge experience. When we arrived, the concierge was on the phone with another client, and when she hung up she apologized but also made a comment on how that client wouldn't stop talking. In attempting to book a whale watching tour, we requested a 145 PM time. The concierge employee booked at 9 but just crossed the time on our receipt out and said it was for 145 PM. The morning of the tour, I received voicemail about not being present and that they will go without us at 9 AM. This was distressing and I was busy at a conference so did not respond. When I called back, they quickly said "human error" from the tour group. When we arrived at 125PM for the 145 PM, they at first stated we were for a party of 1 (when we were 4 adults, and 1 child), and there was delay as they kept requesting for me to show the receipt. This was in front of the touring group and somewhat embarrassing, and created a delay of over 20 minutes before disembarking. I felt this experience could have been improved all around and it also created delays for other activities we had planned for the rest of the day. When we brought this back up to the same concierge staff, she promised she would talk to the manager the same day and get back to us. She never called back. I refuse to let this tarnish the whole hotel experience, but thought it was important you knew about the unacceptable service and experience we had.

Aloha Mr. H., Thank you for taking the time to share your experience with us and for your kind rating. We are truly sorry for the challenges you encountered with our concierge team during your stay. What should have been a simple and enjoyable tour booking became stressful, confusing, and embarrassing, and you deserved far better. Your description of the incorrect tour time, the confusion at check‑in, and the lack of follow‑up afterward is deeply concerning. This is not the level of care or professionalism we strive to provide. Please know that we are addressing your feedback directly with the team to ensure this does not happen again. We also want to acknowledge the frustration this caused during a day when you had other plans and commitments. We extended compensation for your tour on the day of the incident, but we recognize that this does not erase the inconvenience or the disappointment you felt. Thank you again for bringing this to our attention and for your graciousness in sharing it without letting it overshadow the rest of your stay. We truly value your feedback, and we hope to welcome you back with the seamless, thoughtful service you should always expect from us. Mahalo, Fairmont Orchid

Other web-users rate our hotel

  • 601 reviews 8.8/10 Location
  • 1,132 reviews 7.5/10 Room
  • 1,618 reviews 8.5/10 Service
  • 17 reviews 8.2/10 WiFi
  • 475 reviews 9.2/10 Beach
  • 296 reviews 8.6/10 Pool
  • 296 reviews 5.4/10 Cleanliness
  • 199 reviews 7.1/10 Breakfast

Powered by Trustyou