Fairmont Orchid - Hawaii

Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,064 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

ALLSAFE approved hotel

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

Telephone +1 808-885-2000

Fax +1 808-885-5778
  • By plane

    HILO INTERNATIONAL AIRPORT At 112.65km / 70 miles

  • By plane

    KONA INTL AT KEAHOLE AIRPORT At 30.58km / 19 miles

GPS:19.951222, -155.859672

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Fairmont Orchid, Hawaii offers 540 spacious guest rooms and suites that embody the serenity of the islands. Each features floor-to-ceiling windows, a marble bathroom with double vanities, and views of the garden or ocean from a furnished private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,064 reviews

TripAdvisor Rating  4.5/5  5,534 reviews

Customer review rating 4.0/5

Joseph H. Couples - Confirmed reviews ALL

Nice. But pool could have more umbrellas

Great staycation

Customer review rating 4.5/5

L. M. Couples - Confirmed reviews ALL

Very relaxing weekend. Great staff -pool side was short staffed but worked really hard!)

Perfect staycation

Customer review rating 5.0/5

Sharon W. Families - Confirmed reviews ALL

Our family recently traveled to the Big Island from Oahu for a staycation. Everything about the resort was perfect! We booked two garden view rooms and were thrilled to have lanais that connected and overlooked the spa waterfalls. Super easy to get to and from the pool and beach and the snorkeling was amazing! We saw honu every time we snorkeled along with tons of fish-by far the favorite part of our stay. Every staff member was incredibly friendly and helpful, too. Food was great and we wish we could've stayed longer but obligations on Oahu called. We can't wait to come back and visit again!

Dear Ms. W., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm aloha, Barbie Nakamura Director of Quality

Beautiful location and faciility, let down by mediocre service and food.

Customer review rating 4.0/5

Paul B. Couples - Confirmed reviews ALL

We enjoyed the lagoon, snorkelling, swimming, pool area, location, room was excellent. Room cleaning services were great and friendly. The one bad side was the food and service at the restaurants. The "sushi" restuarant Luana Lounge was some of the worst sushi we've ever had, served slowly and rudely. Hale Kai (beach hut) table service was slow and rude, and food was bad. I dont think they know what a bahn mi is, and burger was 1cm thick, worse than fast food. Brown's service was AWFUL, foor mediocre and overpriced. Binchotan had the best service and edible food. The Deli was great!! Always good service and food. Front desk at spa was rude and unhelpful.

Poor service

Customer review rating 1.0/5

Jamie Couples - Confirmed reviews ALL

I was surprised by the poor service overall. One night we ordered some burgers through room service with extra mayonnaise and they brought none. It took them over 20 minutes to go back and get us some. While sitting at the pool we had the containers that Fairmont provides for water, asked the server to bring us some ice and he flat out did not. Walked around us for the next 3 hours sercing others so we had to go to the bar by the pool to get our own ice. Our coffee maker in the room would dump out many coffee grinds in our cup. The coffee provided in the restaurant buffet is very light so we had to go to the bar and buy coffee in the morning. I will say the gentleman with one arm that cooks the omelets in the morning does a fantastic job. Of the many resort options to choose from on the big island you can find much better than this place.

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