Fairmont Orchid - Hawaii

Fairmont Orchid - Hawaii 5 stars

Customer review rating (ALL Rating) 4.6/5 2,519 reviews

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Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Five restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

ALLSAFE approved hotel

Hotel location

Fairmont Orchid - Hawaii

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Fairmont Orchid, Hawaii offers 540 spacious guest rooms and suites that embody the serenity of the islands. Each features floor-to-ceiling windows, a marble bathroom with double vanities, and views of the garden or ocean from a furnished private lanai. Fairmont Gold is our exclusive lifestyle hotel experience, commanding the entire top (6th) floor of the North Tower. Make yourself at home in the Fairmont Gold lounge, where you can enjoy beautiful views and special privileges including deluxe breakfast,

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,519 reviews

TripAdvisor Rating  4.5/5  5,625 reviews

Fabulous Vacation

Customer review rating 5.0/5

Wilfred G. Couples - Confirmed reviews ALL

Great hotel, with great amenities and exceptional staff.

Very enjoyable Thanksgiving getaway!

TripAdvisor rating 4.0/5

Ttttttttttttt7 Families - TripAdvisor review

My first time at this resort, and my second time to Kona (in 2010 stayed at Hilton Grand Vacations Kings Land - which I don’t recommend because of crowded mega resort and long walks to amenities, swimming, and restaurants). Fairmont Orchid met our family needs: 4-5 stars, on-site beach with snorkeling, reliable weather, kid friendly, not crowded with lots of resort space. More Shopping and dining are within 10 minutes drive too. It’s an expensive resort, but They don’t nickel and dime your for everything which is appreciated- free self parking, free snorkel rentals, and younger kids eat free, for example. 2 complimentary metal water bottles. Renting a pool daybed with cooler and umbrella was only $62 for a weekday, 125 weekend. The food is hotel pricey but not much more than nearby restaurants. So I felt we got a lot of value for the hotel price, and no resort fee I think. The beach had some sharp volcanic pebbles and rocks, but overall comfortable. The little cove almost has no waves so it’s great for kids. Not much coral but a ton of fish and some sea turtles too - within 30 yards of the shore. The pool is big but I wish there were 2-feet wading areas for toddlers. It’s an older style pool so it’s mostly 3-5 feet deep. Plenty of available lounge chairs and attentive pool staff and food/drink service. The breakfast buffet was extensive and delicious. Lunch service was casual fare like sandwiches and tacos. Drinks were mixed well. We didn’t get to try Browns beach house dinner but the Japanese restaurant was good - but limited menu. We did the on-site luau on Saturday which was fun, and tasty food/drinks. It was pretty windy (15-20mph) two out of 6 days. Not sure if that is normal for the area and time of year, but they did need to close some stuff due to the wind, and the pool was less enjoyable. Other than that, weather was perfect (85 high 70 low 5mph breeze and no rain). Every staff member was friendly and competent. We felt like they cared about us (ohana warmth) and took pride in their jobs. As others have said, the low point is the dated rooms, but it wasn’t an issue for us. Yes the walls have some blemishes and the fixtures/door handles look old, but that was not a big part of our vacation. The tv remote didn’t work but we used wifi mostly (which was plenty fast). Nice balcony with views and AC was strong. The bed and sheets were wobbly and a bit noisy when you moved. Overall my family was very pleased and we would return! Thanks Orchid staff!

Happy Thanksgiving!! Mahalo for choosing our property for a wonderful holiday! I appreciate you giving us a good rating and for sharing your experience. It was great to see how much of the property you got to experience and was thrilled to see you would return! It was challenging with the wind. This isn't typical weather for us. Sharing your experience is an excellent way for others to know what an amazing experience they can have with us. Thank-you again for taking the time and I hope we can welcome you back one day very soon! With warm aloha, Barbie Nakamura Director of Quality

Beautiful setting, great staff

Customer review rating 5.0/5

Donna Couples - Confirmed reviews ALL

We loved the setting, the quiet relaxing atmosphere, the adult pool, delicious food and excellent service.

Dear Ms. R., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I appreciate the honest feedback regarding the room. I have shared your experience with our Director of Housekeeping to see about making improvements before the next guest arrives. Thank-you for taking the time to recognize Frank at Brown's Beach House. I will be sure to share your survey with him as well as his leaders. He will be thrilled to know how he impacted your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm aloha, Barbie Nakamura Director of Quality

Great location, and beautiful property!

Customer review rating 4.5/5

Jared Couples - Confirmed reviews ALL

Our stay was great, the staff was very friendly and accommodating. The grounds are really nice but the rooms could use some updating to make them more modern. But, you're in Hawaii so nothing really bothers me.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Fairmont Orchid - Hawaii. It is always a pleasure to receive positive feedback. I will share your survey with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I was happy to see the team took care of you. I appreciate your understanding and wonderful to know you had a great stay. I will also share your feedback with our Director of Housekeeping. We take our guest feedback very seriously and I know he will find this valuable. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. With warm aloha, Barbie Nakamura Director of Quality

Lovely resort

TripAdvisor rating 5.0/5

runssome Business - TripAdvisor review

Attentive staff, friendly service everywhere on property. Clean, older room with view of the golf course, rate offered through conference attending was consistent with older room.Views and grounds were spectacular. Pool was fantastic, secret hot tub in the foliage was fun. Fire rings in the evening on the grass were nice Enjoyed the trails along the water on each side of the property- perfect to explore and see turtles. We didn't eat on property so can't comment about restaurants.

Thank-you for taking the time to give us an excellent rating! It is wonderful to know you found our resort lovely! I was happy to see you enjoyed so much of the property. I hope your travels bring you back to Hawaii and you choose us again! With warm aloha, Barbie Nakamura Director of Quality

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Other web-users rate our hotel

  • 412 reviews 8.3/10 Location
  • 846 reviews 7.2/10 Room
  • 1,341 reviews 8.5/10 Service
  • 13 reviews 6.5/10 WiFi
  • 690 reviews 8.7/10 Amenities
  • 627 reviews 6.8/10 Food
  • 356 reviews 9.3/10 Beach
  • 259 reviews 8.9/10 Pool

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