Fairmont Orchid - Hawaii 5 stars

BEST in EVERYTHING! ❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️❤️ Service ❤️ Food ❤️ Location ❤️

I had a wonderful experience. The staff were very helpful and informative. Our room was kept clean with fresh towels daily. I accidentally left something in my room when I left and it was found and mailed to me in a timely manner. I was very pleased, and would definitely return again in the future.

Have stayed there twice.

Service and staff are wonderful. Spa, rooms, halls need complete update.. Food varied. Breakfast was wonderful but Brown House steak was exceptionally tough.

We enjoyed a 14 night stay at the Fairmont Orchid where the service was very good except for the effort it took for us to be able to redeem 14,000 Accor points. If not for the very special efforts of a very helpful desk clerk (Efrelkyn), we would not have been able to use the points. Other desk clerks and the PM manager told me they could help me on this effort, but as far as I could tell, they did nothing! Overall, the service at the hotel is very good. We were particularly impressed with the woman who provided our daily housekeeping services (Salvy took very good care of us) but the hotel is really showing its age and is beginning to look a little shabby. The cushions on the pool furniture looks old, worn and dirty. The outdoor tables and chairs at Brown's are in terrible need of refurbishing and the upholstery on some of the lobby chairs is looking pretty sad. The carpets in some of the public areas looks a bit soiled and are literally sliding off their padding. Even the rooms are slipping into a slump. We had to have our toilet serviced our first night and one of our bathroom sinks unclogged on the third day of our stay. The makeup mirror would not hold its position, the carpeting is looking bit "used" and even the sliding screen doors to the balcony did not close completely at the bottom of the doors. We have stayed at the Fairmont for two weeks stays during each of the last 4 or 5 years and have observed that there appears to be minimal investment in the hotel over that timeframe. Considering the Fairmont's premium pricing, we are beginning to expect more. We belief the newly refurbished Mani Lani will give the Fairmont some stiff competition because the Fairmont WAS a truly premium property (and can be again) but it needs some investment and TLC.

Wonderful hotel, elegant and perfect amenities for guests to enjoy Hawaii!

The setting can not be matched. The hotel is in need of some updates and has definitely become less polished and pristine over the years (grounds and interiors), especially since the new ownership occurred. Service is wonderful and staff on the Gold Floor were exceptional. This is my 14th stay, but I am not sure if there will be another. It was not as special as in the past. I feel like just another guest with the new loyalty program.

Not a whole lot to do in the area, except enjoy the quiet serenity of the exceptional rooms and grounds. Great place to go for relaxing, napping, drinking and watching the sunset.

We return each January and truly enjoy our stays. On the Gold floor, Elizabeth, Keisha, Hiato, concierge exceptional, Ida & Estella, wonderful efficient housekeepers, Cafe staff, Nerly, Corey, Chris all so friendly and helpful. Plus the entertainment, Neno, Tommy on the terrace were so good! Also, serve the best mai tais in the Islands! A 10 all the way around!

We had a great stay however every morning while trying to enjoy breakfast on the balcony there was a yoga class right in front of my room. We had no privacy. Can't they use a different location for their class rather than right in front of guest rooms?

At your sushi restaurant I told them I was allergic to MSG upfront before we sat down and told our waitress. She told us what foods exactly to avoid and that “everything else is fine”. I woke up at 3 in the morning with all my usual symptoms of my MSG food allergy...migraine, puffiness, nauseated and felt sick for 3 days. Although our waitress was friendly ...the service ended up bad at the restaurant because after we received our main dishes we never heard from or saw our waitress again. I heard her apologizing to another table BEFORE we ordered. There was a table of about 8 people she just stayed at for 20 minutes. We asked a busser to get her attention as we wanted our bill. She looked our way and just stayed at that table. Finally we walked to the front of restaurant and talked to a manager, explaining what happened and that we were leaving after waiting about 20 minutes after we finished eating w NO ATTENTION. Also we put in writing and requested ALL OUR LINENS AND PILLOWS TO BE REPLACED as there was a diarrhea smell in the bed. Horrible smell! The maids did not do this and on our final day we called in a cleaning supervisor who witnessed the smell and apologized that the maids that did not report this to them. We were told at check out we should have reported to front desk instead. But you should have a system in place that maids immediately report problems Iike that to their management for resolution. I was feeling ill those days from the MSG. Your billing and invoice of our stay charged is so ambiguous that figuring out what’s real and what’s not is very difficult. After spending a total of TWO AND HALF hours with Estrella Suenaga and Nicolas to straighten this out AND you still are overcharging for items not agreed to. We don’t appreciate the time waistline confusion and it feels like a game. This has tainted our whole stay at Fairmont Orchid. To this day we have been charged for TWO massages, when we only agreed to a received one. And our breakfasts were supposed to be included. We were trying to celebrate our 29th anniversary at your lovely resort. There were some nice anniversary touches we received from you and we appreciated that. But the bill being so wrong and how hard and long it’s taken get it adjusted has TAINTED our whole visit with you. When I get back and get settled I will be leaving negative reviews on Trip Advisor and YELP and anywhere else that I can to warn people off. It should not be like pulling teeth to get a correct final invoice and statement from Fairmont Orchid. We could of but did not take advantage of the 5 night free program. Your room prices are very high to have this horrible level of service.

Mayo cardiology meeting in the morning. Relaxed waterside, poolside, or on the room balcony the remainder of the time. Also used your gym. Best hotel/resort gym I've ever experienced. Best breakfast buffet I've ever experienced. Food offerings at the meeting were very good. However, the room refrigerator did not work. Upon notifying the front desk it was promptly replaced. Still was so-so in temperature. I asked others at the meeting if their refrigerators worked and they said "barely." Also, the room toilet flushed poorly. Had to stand holding the flush handle down for 20 sec to get a complete flush. Others at the meeting reported the same.

Very relaxing. I would defintely stay at the Fairmont again. The staff were so friendly. Always a smile on their faces. Impressive!

The property is quite nice and we enjoyed mostly relaxing. We were dissappointed with the menu options an Brown's deli. I had an Acai bowl that was actually quite poorly made. The Acai was literally a solid frozen ball that needed 20-30 minutes in the sun to soften enough to be able to chip away at the ice ball with my spoon. You can and should do much better than this. Also, the food options seemed overpriced.

We stayed on your Gold 6th floor for 5 nights and everything was excellent, except for the very large number of children particularly in the Gold lounge. Whilst we would expect children in the resort, at times the adults were greatly outnumbered by children in the Gold lounge. Having said that my wife and I really enjoyed our stay and do plan to return perhaps next year.