Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,753 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,753 reviews

Customer review rating 5.0/5

Michael R. Families - Confirmed reviews ALL

The location was excellent and the staff members were very helpful and especially friendly

Aloha Mr. R., Thank you for your kind words regarding our location and the helpfulness of our staff. It is a pleasure to know that you had a positive experience at Fairmont Orchid. We look forward to welcoming you back to our home soon! Best regards and mahalo nui, Fairmont Orchid

Customer review rating 2.5/5

Mitra A. Couples - Confirmed reviews ALL

Service was very underwhelming. Concierge was very rude, there were hairs on the bathroom walls when we arrived, the daily cleaning was the worst i've encountered in a top hotel. Breakfast was very mediocre and bland, breakfast service was also totally lost. Food quality at Binchotan was good and the bell team were helpful. The local hawaiian walk was the highlight of the trip. Would broadly not recommend this hotel.

Customer review rating 5.0/5

Andrea M. Couples - Confirmed reviews ALL

The setting for browns was amazing but my fish had no flavor.

Aloha Ms. M., Thank you for your feedback regarding your recent dining experience. We are pleased to know you appreciated our location and the setting at Browns. Your comments on the fish dish have been noted, as we continually strive to enhance our culinary offerings. We hope we may welcome you back soon. Best regards and mahalo nui, Fairmont Orchid

Customer review rating 2.5/5

Shannon W. Families - Confirmed reviews ALL

The hotel is nice, and rooms are priced well for a Fairmont. There is ZERO shade at the beach, no trees and no umbrellas so you can’t hang out for long. In five days, we never scored an umbrella by the pool(there aren’t enough), so you can’t hang out there for long either.We were forced to leave everyday. Food and drinks were overpriced for what they offered. Hawaii is the southern most island so the sun is much stronger than the other islands. They need more umbrellas and shade in all outdoor areas.

Customer review rating 3.5/5

David W. Families - Confirmed reviews ALL

We love the Orchid aces have been going for years. Although the updates they did in the rooms are nice, there are just so many little things they didn’t do and need to do. It is still a wonderful property but at the price point specifically, it’s now lacking.

Other web-users rate our hotel

  • 605 reviews 8.8/10 Location
  • 1,157 reviews 7.6/10 Room
  • 1,622 reviews 8.4/10 Service
  • 13 reviews 8.1/10 WiFi
  • 1,040 reviews 8.4/10 Amenities
  • 483 reviews 9.2/10 Beach
  • 321 reviews 5.3/10 Cleanliness
  • 291 reviews 8.3/10 Pool

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