Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,782 reviews

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1 North Kaniku Drive, Waimea, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Waimea
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,782 reviews

TripAdvisor Rating  4.5/5  6,214 reviews

Certificate of excellence 2025

Weeklong stay tarnished by fraudulent room charges and no follow-through communication from hotel leadership

TripAdvisor rating 2.0/5

JetsetWestCoast TripAdvisor review

I stayed at the Fairmont Orchid for a romantic week long trip in November, and while I’d normally love to share my thoughts on the grounds, the room, the amenities, how I used the Chase Reserve Edit program to book, etc – but the end of my stay, when checking out, I was shocked to see that there were over ten fraudulent charges billed to my room, ranging from $500 dinners, to multiple breakfasts on the same days that I’d had complimentary breakfasts, to a child’s tee shirt at the onsite boutique (I wasn’t traveling with a child). My suspicion is that someone was using my name and room number during my stay to charge things to my room and the hotel didn’t have safeguards in place to prevent this from happening. Obviously, this is incredibly disconcerting, feels violating, and left a shadow at the end of my experience at the Fairmont Orchid. If I hadn’t been vigilant about reviewing my bill, I would have been charged for over $2,000 of fraudulent activity. The front desk was kind enough to remove the majority of these charges as I checked out, but the final billing that I was charged was still incorrect. I emailed customer service and the concierge requesting to talk to either the GM or head of Guest Services, but it seemed to fall on deaf ears, and I was only contacted by a member of the accounting department, who I had to spend days trading emails with to sort the final incorrect charges. I asked multiple times to speak to someone on the hotel’s management team to understand how something like this could happen (had another person gotten my stay details and just kept charging things to my room – creepy if so; or was this employee error or employee fraud; and how was the hotel looking to safeguard against this going forward?) - no one from the hotel team ever reached out to me, which was really disappointing, and made me feel like as soon as I left the hotel, they couldn’t have cared less about my experience or repeat business.

Excellent service and music at the lounge

TripAdvisor rating 5.0/5

Discover52918528830 TripAdvisor review

We loved listening to nino at the fairmont lounge last night and enjoyed our drinks. He is an amazing entertainer with a very cool vibe. Loved the local Henry Kapono songs and the Hawaiian melodies! Our waitress Kristina Quinn was excellent and also so kind to find me on Facebook to let me know that I had left my credit card there by mistake. She followed up too to make sure when I would be picking it up at the front desk. I so appreciated that. Also need to mention that the supervisor was so nice to check on us to make sure we had a lovely evening. Service is 100iii Wonderful evening!

Customer review rating 5.0/5

Gary C. Couples - Confirmed reviews ALL

The Kohala Coast is one of the most beautiful locations in the U.S. The Fairmont Orchid is one of the most beautiful locations on the Kohala Coast. Located next to Auberge Mani Lani and close to the Mauna Kea, the Fairmont is a wonderful hotel located in Paradise, staffed by people who enjoy making lives wonderful!

Aloha Mr. C., Thank you for taking the time to share your positive experience at Fairmont Orchid. We are thrilled to hear that you enjoyed our beautiful location on the Kohala Coast and appreciated the dedication of our staff, with special mention of Franny and Neil. We aim to provide a memorable stay for all our guests, and your kind words affirm our commitment to exceptional service. We hope to welcome you back to paradise in the near future. Best regards and mahalo, Fairmont Orchid

Customer review rating 3.5/5

Brock L. Couples - Confirmed reviews ALL

The rooms are very nice, but not flawless...tvs are dated (no inputs/cables/streaming), soundproofing was mediocre. Food was good but pricey, beaches were kid friendly. Staff was excellent. At the end of the day, it was a good experience but not quite what we like when we travel.

Customer review rating 5.0/5

Trista M. B. Couples - Confirmed reviews ALL

Fairmont Orchid on Hawaii Island is a beautiful property. The grounds and rooms were clean and well maintained. We enjoyed the beach and snorkeling in the bay. The employees are all very nice and helpful. We had a wonderful visit.

Aloha Ms. B., Thank you for your kind words regarding your stay at Fairmont Orchid. We are delighted to hear that you enjoyed the beauty of our property, the cleanliness of the accommodations, and the helpfulness of our team! We look forward to welcoming you back soon. Best regards and mahalo, Fairmont Orchid

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Other web-users rate our hotel

  • 590 reviews 8.9/10 Location
  • 1,100 reviews 7.6/10 Room
  • 1,590 reviews 8.6/10 Service
  • 17 reviews 7.5/10 WiFi
  • 987 reviews 8.3/10 Amenities
  • 467 reviews 9.1/10 Beach
  • 302 reviews 8.6/10 Pool
  • 287 reviews 5.5/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.