Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,771 reviews

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,771 reviews

TripAdvisor Rating  4.5/5  6,221 reviews

Certificate of excellence 2025

Used to be our favorite place

TripAdvisor rating 3.0/5

Diane S TripAdvisor review

This was my fourth trip to the Fairmont Orchid in the last 10 years. The property is truly a magical place. The grounds are gorgeous...pool and beach are never too crowded. However this may be our last trip. It just feels like food and service have gone downhill. We have always struggled to get wait staff to be responsive on the upstairs open air spot. Even so, it used to be our favorite place to relax before and after dinner because of the mellow live acoustic music with that Hawaii vibe. Unfortunately on the second day of our stay the musician said he had just been informed that they were discontinuing music there now. The front desk confirmed that and said they had just abruptly found that out as well . The signs all over the property advertise live music nightly up there. Not anymore:( The breakfast buffet is great. The pool bar food is pretty good. However we tried the high end Asian restaurant last year and the food was overpriced and not good. This time we made a reservation at Browns Beach House our last night just to hear some mellow live music and sit outside. The atmosphere was fabulous. However when you spend over $400 with a tip for two people to eat you expect fantastic food. Out pork belly appetizer was like flavorless tough leather. Couldn't finish it. Our entrees were just average at best. Definitely not worth the price, so we won't be going back there. With the limitations on good restaurants , the loss of the live music atmosphere and the spotty wait staff service I think sadly it's time to find another place to try when we come back in 2028

Aloha, Thank you very much for taking the time to share your feedback regarding your recent visit to Fairmont Orchid. While we are glad to know you enjoyed our beautiful grounds and the peaceful atmosphere of our pool and beach, we are truly sorry that the food and service fell short of the experience you expected and deserve. Your comments about our service and the quality of our food are deeply appreciated, and we sincerely regret the disappointment you encountered during your dining experiences. We have shared your feedback with our Food and Beverage Director so that it can be carefully reviewed and addressed. Regarding the live music, we understand how meaningful it was to your enjoyment of our upstairs open-air area, and we apologize for any frustration or letdown caused by the recent changes. Thank you again for taking the time to let us know about your experience. We genuinely hope you will consider giving us another opportunity to welcome you back to Fairmont Orchid, as it would be our pleasure to provide you with the exceptional stay you should always expect from us. Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Nicholas W. Families - Confirmed reviews ALL

Everything from the front desk staff to the room to the service staff in the restaurants was top notch. You can definitely tell this is a service oriented hotel

Aloha Mr. W., Thank you so much for your kind words regarding your recent stay! We're glad to hear that our team provided you with exceptional service and that you enjoyed your accommodations. We aim to ensure every guest has a memorable experience, and we're glad to know we were able to do so with your visit. We hope we may welcome you back to our home soon! Best regards and mahalo, Fairmont Orchid

Customer review rating 4.5/5

Matthew T. Families - Confirmed reviews ALL

5th trip to hotel. Great location. Great service

Aloha Mr. T., Thank you for your kind feedback regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed our prime location and the service provided. We look forward to welcoming you back for your sixth visit! Best regards and mahalo, Fairmont Orchid

Customer review rating 3.5/5

Arianne M. Families - Confirmed reviews ALL

It was our first time staying at this hotel. We typically stay with Four Seasons (and typically on Maui). Gold experience was wonderful- the concierge's were kind, helpful and made the stay more special. I do wish there were more GF pastry option though. Having the same bread every day got old. Our trip was good. The only real disappointment was the lack of events for NYE. We went to dinner at Binchotan and the service was terrible, the food was COLD, and we only had one drink due to lack of service. Unfortunately, this was NYE.

Aloha Ms. M., Thank you for sharing your feedback regarding your recent stay with us. We are pleased to hear that you enjoyed the Fairmont Gold experience and found our concierge team to be helpful and kind. However, we regret to learn that your expectations were not fully met, particularly regarding the variety of gluten-free pastry options and the New Year's Eve events. We strive to provide memorable experiences for our guests, and your comments about the dining experience at Binchotan are noted. Please rest assured that we continuously seek to improve our offerings and service. Thank you once again for your insights. We hope to have the opportunity to welcome you back for a completely enjoyable stay in the future. Mahalo, Fairmont Orchid

Customer review rating 4.5/5

Steve F. Couples - Confirmed reviews ALL

Other than room service our first night, it was a fantastic stay. The coleslaw sandwich with a bit of corned beef (Reuben) and chicken broth with macaroni (chicken noodle soup) were two of the worst things I’ve been served in a very long time. Fortunately it was a very isolated incident. If not for that, I’d have given you a 10.

Aloha Mr. F., Thank you for your kind words regarding your recent stay at Fairmont Orchid. We are pleased to hear that you enjoyed the overall experience and found our team to be welcoming. However, we apologize that the room service did not meet your expectations, as we strive to provide a high standard of dining. Your feedback is invaluable, and we will make sure it is shared with our culinary team for future improvements. We look forward to welcoming you back for another enjoyable stay should your travels bring you back to Hawaii Island. Warm regards and mahalo nui loa, Fairmont Orchid

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Other web-users rate our hotel

  • 618 reviews 8.8/10 Location
  • 1,144 reviews 7.5/10 Room
  • 1,639 reviews 8.6/10 Service
  • 17 reviews 8.2/10 WiFi
  • 1,014 reviews 8.2/10 Amenities
  • 480 reviews 9.1/10 Beach
  • 310 reviews 8.6/10 Pool
  • 292 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.