Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,781 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,781 reviews

Customer review rating 3.5/5

Michael D. Couples - Confirmed reviews ALL

Overall we liked the experience. We did feel that the restaurants were just ok. The atmosphere felt busy and the book packed. Not very relaxing. Staff were great.

Aloha Mr. D., Thank you for your feedback regarding your recent stay. We appreciate your positive remarks about our staff and rooms. However, we regret that the dining experience did not meet your expectations and that the atmosphere felt overwhelming. Your insights are valuable as we aim to enhance our guests' experiences. We hope we may welcome you back and provide you with a completely favorable experience. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.0/5

George E. L. Couples - Confirmed reviews ALL

We stayed in room 2605 on the "gold floor". Experience was generally very good with attentive staff and excellent facilities. Utilized the workout area and spa and were happy. Only issue was that the room was described as having a "partial ocean view" when in fact, the ocean could only be seen from the balcony and one had to lean out and look westward to see ocean. Description was more properly a "garden view"

Aloha Mr. L., Thank you for taking the time to share your feedback regarding your recent stay. We are delighted to hear that you found our staff on Fairmont Gold, in particular, Lora, attentive. We're also glad you enjoyed the facilities, including the workout area and spa. However, we regret that the view from your room did not meet your expectations based on the description provided. We understand how important a room's view can be, and your comments will be noted as we strive to enhance our guest experience. Thank you once again for your insights, and we hope to welcome you back in the future. Best regards and mahalo, Fairmont Orchid

Customer review rating 4.5/5

Mike H. Couples - Confirmed reviews ALL

Excellent except for one thing

Aloha Mr. H., Thank you for sharing your thoughts with us. We’re so glad to hear how warmly Chris, Lora, and Sam on Fairmont Gold took care of you. Knowing they made your stay feel special truly means a lot. We also appreciate your mentioning the condition of the rugs and wood in the room and around the hotel. Your feedback is helpful, and we’ll be sure to review it as we continue refreshing our spaces. Your note about later checkout options is also well noted. We understand how challenging late flights can be, and we’re exploring ways to better support guests in those situations. Thank you again for your kind words and thoughtful suggestions. We look forward to welcoming you back. Mahalo, Fairmont Orchid

Customer review rating 3.5/5

Matias G. Business - Confirmed reviews ALL

Food was a big issue, we order room service burgers and they tasted like MacDonald, fried were soft. Drinks at beach restaurant was awfull. Overall bad experience and overpriced

Aloha Dr. G., Thank you for your feedback regarding your recent stay. We regret to hear that our food offerings did not meet your expectations. Your comments regarding room service and the beach restaurant have been shared with our culinary team as we continually strive to improve our guest experience. Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Mary A. Business - Confirmed reviews ALL

We had a fantastic time at the hotel! Staff was extremely kind and helpful and the grounds were gorgeous!

Aloha Ms. A., Thank you for your wonderful feedback! We are delighted to hear that you had a fantastic experience and appreciated our helpful staff and beautiful grounds. Your kind words inspire us to continue providing exceptional service. Best regards and mahalo nui loa, Fairmont Orchid

Other web-users rate our hotel

  • 611 reviews 8.8/10 Location
  • 1,140 reviews 7.4/10 Room
  • 1,640 reviews 8.5/10 Service
  • 17 reviews 8.2/10 WiFi
  • 475 reviews 9.2/10 Beach
  • 300 reviews 5.3/10 Cleanliness
  • 299 reviews 8.6/10 Pool
  • 203 reviews 7.1/10 Breakfast

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