Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,769 reviews

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,769 reviews

TripAdvisor Rating  4.5/5  6,217 reviews

Certificate of excellence 2025

Great service, stunning property and incredible trip

TripAdvisor rating 5.0/5

Navigate23501589744 TripAdvisor review

I would like to begin this review by highlighting Samson aka Sam at the pool. Never had I experienced someone be so kind, hospitable and welcoming to my family. In fact, some of the other families we met on this trip were also talking about how special he is and that he personally made little gestures to provide incredible service and attention to them as well. Kristian at the lobby lounge also stood out for his incredible service and made us feel special. We would watch the sunset from there almost every night and he was by far the best server we had the entire trip. The property is stunning, the bay is perfect for kids to paddleboard and snorkel. The breakfast buffet is a little lacking and I wish the browns convenient store had more food options and was open later but besides these minor issues this hotel is a special place. Thank you for everything Fairmont and until next time, mahalo.

Customer review rating 5.0/5

Michelle J. Couples - Confirmed reviews ALL

My husband and I have been visiting the Fairmont Orchid for a decade, and this was our second time staying on the Gold Floor. Although the hospitality is exceptional across the property, the support provided by the staff on the Gold Floor is second to none. Despite the busy holiday season, the staff were friendly, catered to my (sad) allergy to mango, remembered our favorite activities, and went above and beyond to rectify a misunderstanding and accommodate our party with a late LATE checkout request. Jazz and the rest of the team on the Gold Floor made our (10th - I think) Fairmont Orchid stay extra special once again. We'll be back!

Aloha Ms. J., Thank you for your generous feedback regarding your recent stay at Fairmont Orchid. We are delighted to hear that you and your husband enjoyed your time on Fairmont Gold, and that our team provided you with exceptional hospitality during the busy holiday season. It is always our goal to deliver personalized experiences, and we are glad that our staff was able to accommodate your specific needs, including addressing your allergy and facilitating a late checkout. Your continued patronage over the last decade is greatly appreciated, and we are thrilled that you felt well taken care of by Jasmine and the team. We look forward to welcoming you back for your next visit and providing you with another memorable experience! Best regards and mahalo nui loa, Fairmont Orchid

Wonderful experience most definitely recommend!

TripAdvisor rating 5.0/5

Sarah R TripAdvisor review

Amazing hotel and great spa with clean and friendly staff who will take care of you from the moment you step in the hotel till the last minutes of your stay. Special thanks to Kealoha at the spa who will make your spa experience memorable and comfortable. She also answered all the questions I had and explained the treatment as she went. 100% recommend!

Aloha Sarah, Thank you for taking the time to share your positive experience at Fairmont Orchid. We are delighted to hear that you enjoyed our amenities and found our staff to be attentive and friendly. It is wonderful to know that Kealoha at the spa made your visit memorable and provided you with thorough explanations during your treatment! Your recommendation means a great deal to us, and we look forward to welcoming you back for another exceptional stay in the future. Best regards, Fairmont Orchid

Customer review rating 3.0/5

Kara B. Business - Confirmed reviews ALL

Beautiful location and well maintained property. The rooms were not well stocked. The first day the coffee in the room was completely empty. Next day toiletries (hand soap, Qtips) were not restocked, nor was sugar/creamer for coffee. One front desk lady was rude and brusque. For paying so much money we were very disaappointed in the service. Also bizarre that free drink only for new members, not members who have already been loyal.

Aloha Ms. B., Thank you for sharing your feedback regarding your recent stay at Fairmont Orchid. While we are glad to know you enjoyed our beautiful location and well‑maintained grounds, we are truly sorry that your experience was impacted by issues with room amenities and service. This is far from the standard we strive to uphold, and we regret that we fell short during your visit. We have shared your comments with our Director of Housekeeping, who will be taking immediate steps to address the concerns you raised. Your observations about the front desk interactions and our loyalty program are also being reviewed carefully, as we are committed to improving the consistency and quality of our guest experience. We sincerely appreciate you bringing these matters to our attention. Thank you again for your candid insights. We hope you will allow us the opportunity to welcome you back in the future and provide the seamless, attentive stay you should always expect from us. Mahalo, Fairmont Orchid

Customer review rating 4.5/5

Michael Z. Couples - Confirmed reviews ALL

The updates to the suite were ill conceived. I smashed my toe on the door stop in the bathroom, had trouble with the position of the doors in general. The lack of drawer space in the bathroom was also puzzling. The doors to the bedroom are windowed with takes away the purpose of being an early riser and allowing my wife to sleep while I work.

Aloha Mr. Z., Thank you for your feedback regarding your recent stay at Fairmont Orchid. We are pleased to hear that you found our employees exceptional and enjoyed the Gold experience. However, we regret to learn about the challenges you faced with the suite updates, particularly concerning the bathroom door stop, door positioning, and the lack of drawer space. Your observations regarding the windowed doors in the bedroom are noted, as we continually seek to enhance our guests' comfort and experience. We appreciate your insights, which will be shared with our management team for further consideration. Thank you once again for your comments. We hope to welcome you back in the future. Mahalo, Fairmont Orchid

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Other web-users rate our hotel

  • 601 reviews 8.9/10 Location
  • 1,123 reviews 7.6/10 Room
  • 1,622 reviews 8.5/10 Service
  • 17 reviews 7.5/10 WiFi
  • 995 reviews 8.2/10 Amenities
  • 474 reviews 9.2/10 Beach
  • 309 reviews 8.7/10 Pool
  • 290 reviews 5.2/10 Cleanliness

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.