Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,786 reviews

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1 North Kaniku Drive, Kohala Coast, 96743 HAWAII, United States

Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Telephone
Fax +1 808-885-5778

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,786 reviews

TripAdvisor Rating  4.5/5  6,229 reviews

Certificate of excellence 2025

What a place!

TripAdvisor rating 5.0/5

Corley W TripAdvisor review

First class resort. Stunningly beautiful. Shout out to Samson; what a true ambassador of the Aloha spirit! I can’t imagine staying anywhere else.

Needs Service improvement

TripAdvisor rating 4.0/5

happyholidayToronto TripAdvisor review

The grounds were beautiful. This Fairmount lacks service. Gym was not clean; when we asked for wine glasses they never showed up. Housekeeping did not replace glasses when they cleaned. Front desk has to be the worst; One person at the desk; long line-ups. We had gold status and were never advised regarding concierge service on the 6th floor or the room until we checked out. Room had nice view; breakfast was excellent. Spa service was good; Spa itself very small and amenities not the same as other Fairmounts considering we paid $1500 for treatments.

Aloha, Thank you for sharing your feedback regarding your recent stay at Fairmont Orchid. We are delighted to hear that you enjoyed the beauty of our grounds, the quality of breakfast, and the spa services. However, we regret to learn that certain aspects of your experience did not meet your expectations. We appreciate your comments about the cleanliness of the gym and the service at the front desk. Your concerns regarding the lack of communication about our concierge services and the housekeeping practices have been noted and shared with the appropriate leaders. We aim to provide a seamless experience for all our guests, and your insights will be valuable in our ongoing efforts to enhance our service standards. Thank you once again for your review. We hope to welcome you back in the future for a completely favorable visit. Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Eric G. Business - Confirmed reviews ALL

On the gold floor everythig was great. The accomodations, food in the lounge, ambiance were allexcellent. In particular, all concierges were a pleasure to work with and incredibly helpful.

Aloha Mr. G., Thank you for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the accommodations, the food, and the ambiance on the gold floor. Your praise for our concierges, particularly Sam and Jasmine, is greatly appreciated, and we look forward to welcoming you back. Best regards and mahalo, Fairmont Orchid

Customer review rating 1.0/5

Jorge G. Business - Confirmed reviews ALL

I found 2 dead roaches in our room (2255) and despite going to the front desk several times to complain and being told that a deep cleaning was going to be done it never happened.

Aloha Mr. G., Thank you for bringing this to our attention. We are truly sorry for the unacceptable experience you had during your stay. Finding two dead roaches in your room is completely outside the standard we hold ourselves to, and you should never have had to deal with that, let alone repeatedly. We are especially sorry that, despite your visits to the front desk, the promised deep cleaning never took place, and you did not receive the follow‑up call from a manager. You deserved prompt action and clear communication, and we failed to provide both. Your feedback is being taken very seriously. We are reviewing what went wrong and addressing the breakdown in communication and service, so this does not happen again. Thank you for taking the time to share your experience with us. We appreciate your patience, and we hope for the opportunity to restore your trust on a future visit Best regards and mahalo, Fairmont Orchid

Customer review rating 3.0/5

John M. Couples - Confirmed reviews ALL

the people working on the Gold Level customer service are not as good as they should be. The previous staff worked hard to help us in all areas.

Aloha Mr. M., Thank you for your loyalty to the Fairmont. We are truly sorry that your recent stay didn’t reflect the experience you’ve come to expect—especially with the room assignment and the Fairmont Gold Level service. We understand how frustrating it must have been to arrive and find that the room you reserved for January 2026 wasn’t prepared as promised. Your feedback about the service on the Gold level is especially important to us. You deserved attentive, knowledgeable support, and we're sorry we fell short. We are also reviewing what went wrong and will make sure your future reservation is handled with the care and accuracy you expect. Thank you again for sharing your experience. We truly value you and look forward to welcoming you back with the level of service you deserve. Mahalo, Fairmont Orchid

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Other web-users rate our hotel

  • 623 reviews 8.8/10 Location
  • 1,148 reviews 7.4/10 Room
  • 1,643 reviews 8.6/10 Service
  • 17 reviews 8.2/10 WiFi
  • 1,015 reviews 8.2/10 Amenities
  • 481 reviews 9.2/10 Beach
  • 309 reviews 8.6/10 Pool
  • 294 reviews 5.2/10 Cleanliness

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