Fairmont Orchid 5 stars

Customer review rating (ALL Rating) 4.6/5 2,702 reviews

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Description

Hotel extras

  • 10,000 square foot oceanfront pool

  • Tranquil lagoon with white sand beach and shallow water

  • Six restaurants, including oceanfront sunset dining

  • Beach club with water sports and cultural activities

  • Spa Without Walls featuring outdoor treatment spaces

Our accommodation(s)

Hotel location

Fairmont Orchid

1 North Kaniku Drive, Kohala Coast
96743 HAWAII
United States

GPS:19.951222, -155.859672

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  2,702 reviews

Customer review rating 5.0/5

Kristine P. Families - Confirmed reviews ALL

Perfect for my entire family 3 kids their parents and both grandmothers

Aloha Ms. P., Thank you for your positive feedback regarding your recent stay! We are delighted to hear that you found our staff welcoming and the environment lovely for your family. It is wonderful to know that our hotel met your expectations for a family getaway. Mahalo nui loa, Fairmont Orchid

Customer review rating 5.0/5

Sheila M. Business - Confirmed reviews ALL

Wonderful staff, very accommodating. This was my first stay at a Fairmont and I am looking for my next adventure with you.

Aloha Ms. M., Thank you for taking the time to share your experience with us. We are truly grateful for your kind words about our wonderful staff, the attentiveness of our housekeeping team, and the convenience of our water refill stations. Knowing that this was your first stay at a Fairmont property makes your feedback even more meaningful, and we are honored that you are considering future adventures with us. At the same time, please accept our deepest apologies for the distressing and dangerous experience you encountered during your visit. Your nut allergy should have been handled with the utmost care, and we are sincerely sorry that the Pina Colada you were served contained nut syrup without a clearly visible warning on the menu, and led to an anaphylactic reaction. We are currently reviewing our menu labeling, staff training, and allergy‑communication procedures to ensure that this does not happen again to you or any other guest. Your feedback has already prompted internal action, and we are committed to making meaningful improvements. Thank you again for recognizing the positive aspects of your stay despite such a serious incident. We hope you will give us the opportunity to welcome you back and provide the safe, seamless, and exceptional experience you deserve. Mahalo nui loa, Fairmont Orchid

Customer review rating 4.5/5

Daryl R. Couples - Confirmed reviews ALL

All the staff, especially housekeepers and concierge's Lora and Samual, were awesome, friendly, helpful, and professional in all they did to make us feel like family.

Aloha Mr. R., Thank you for your kind words regarding your recent stay! We are delighted to hear that our staff, particularly Lora and Samuel, contributed to your relaxing experience. Your feedback is greatly appreciated, and we look forward to welcoming you back in the future! Best regards and mahalo, Fairmont Orchid

Customer review rating 5.0/5

Martha H. Couples - Confirmed reviews ALL

Staff was extremely attentive and welcoming

Aloha, Thank you so much for your kind words regarding your recent stay with us. We are delighted to hear that you found our hotel beautiful and our staff attentive. Your satisfaction is our priority, and we hope to welcome you back to our home for another exceptional experience. Best regards, Fairmont Orchid

Customer review rating 5.0/5

Randy M. Business - Confirmed reviews ALL

our first time to Hawaii, it was an awesome experience

Aloha Mr. M., Thank you for your wonderful feedback! We are delighted to hear that your first experience in Hawaii was amazing. It brings us joy to know that you enjoyed your stay at Fairmont Orchid. Warmest regards and mahalo, Fairmont Orchid

Other web-users rate our hotel

  • 599 reviews 8.8/10 Location
  • 1,141 reviews 7.6/10 Room
  • 1,610 reviews 8.2/10 Service
  • 13 reviews 8.1/10 WiFi
  • 1,021 reviews 8.4/10 Amenities
  • 474 reviews 9.2/10 Beach
  • 308 reviews 5.6/10 Cleanliness
  • 296 reviews 8.4/10 Pool

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