Fairmont Dallas 4 stars

Customer review rating (ALL Rating) 3.9/5 2,739 reviews

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Description

Hotel extras

  • Surrounded by shops, restaurants, museums and arts venues in the Downtown Historic District

  • Eclectic dining at locally inspired Pyramid Restaurant and one of the city’s largest Starbucks

  • Junior Olympic-sized rooftop pool with poolside service and breathtaking skyscraper views

  • 26 versatile meeting rooms including a ballroom and the legendary Venetian Room concert space

Our accommodation(s)

Hotel location

Fairmont Dallas

1717 N Akard Street
75201 DALLAS
United States

GPS:32.785499, -96.80117

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  2,739 reviews

TripAdvisor Rating  4.0/5  3,405 reviews

Certificate of excellence 2023

In desperate need for a complete makeover

TripAdvisor rating 4.0/5

462andresa Families - TripAdvisor review

Centrally located in downtown Dallas, nearby a lot of important sites and company buildings. Nice park and walking areas nearby as well as lots of restaurants. This hotel has very spacious rooms, unfortunately is really dated and in desperate need of a complete makeover. Bathrooms are very small, and there is no Ethernet or USB Ports available, I had to charge my phone using the single USB port on the back of the old flat TV in the room. Great service as all the Fairmont Hotels. The front desk, valet and concierge were really friendly and professional.

Dear Andresa, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, The Fairmont Dallas Team

Bathrooms need remodel.

Customer review rating 2.0/5

Anonymous Business - Confirmed reviews ALL

Staff and location great. Bathrooms embarrassing with tub that has no finish left. At least the water was hot in the tower I stayed in for convention. Rewards program impossible to get into as I have not stayed at a Fairmont in a while, just gave up and will stick with Marriot and Hilton when I have a choice to travel.

Dear Leroy, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Mediocre Property - Not Representative of the Fairmont Brand

TripAdvisor rating 2.0/5

bfisher13 TripAdvisor review

The hotel is in need of a renovation - looks like it is stuck in the 1970s/1980s. Check-in was frustrating, as there were two front-desk employees at 7pm, operating extremely slow, with a line of about 12 people. The room was fine; however, I could not access the internet during my stay. This hotel is not representative of the premium Fairmont brand at all.

Dear guest, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

Top Notch Staff!

TripAdvisor rating 5.0/5

338choward TripAdvisor review

Very elegant and clean hotel. The staff were top notch and very attentive. Me and my co-worker had a flat tire in our agency vehicle and one of the staff offered to change the tire so that we could drive it to a tire store. Other staff that noticed it never offered but he did, I thought that was very gentlemen like and very courteous.

Dear guest, We very much appreciate your comments regarding your stay at the Fairmont Dallas. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, The Fairmont Dallas Team

Needs work

Customer review rating 1.5/5

Anonymous Couples - Confirmed reviews ALL

Breakfast was incredibly understaffed and took forever, there was a blackout in the hotel and they made no consolidations or accommodations for guests. Too expensive of a hotel to be messing up this badly.

Dear Troy, Thank you very much for taking the time to share your comments regarding your stay at the Fairmont Dallas. Exceptional service is what we strive to be known for; therefore your feedback is extremely important as it helps us to continually improve our service and provide a memorable experience to our valued guests. Please allow me to express my sincerest apologies. Please rest assured that we have shared your concerns with our team to help improve guest satisfaction. Our relationship with our guests is of paramount importance. We hope that you will present us the opportunity to better serve you in the near future. Sincerely, The Fairmont Dallas Team

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Other web-users rate our hotel

  • 660 reviews 8.2/10 Location
  • 1,798 reviews 5.2/10 Room
  • 2,034 reviews 7.8/10 Service
  • 112 reviews 4.3/10 WiFi
  • 676 reviews 5/10 Vibe
  • 671 reviews 4.5/10 Amenities
  • 623 reviews 5.1/10 Cleanliness
  • 589 reviews 5/10 Comfort

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