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Fairmont Palliser 4 stars

Customer review rating 4.5/5 8,012 reviews

Fairmont Palliser
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+ 18 Services
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This hotel is PLANET 21 Gold

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Laundry
  • Cash machine
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
  • Golf (Nearby)
  • Tennis (Nearby)
Catering
  • 4 restaurant(s)
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Copy/print service available
Information message

Hotel location

Fairmont Palliser

133 9th Avenue SW
T2P 2M3
calgary
canada

Tel: +14032621234

Fax: (+1)4032601260

Check-in from 15h00

Check out up to 12h00

  • By plane

    CALGARY INTERNATIONAL AIRPORT   At 19km / 11.81 miles

GPS :51.04452, -114.064768

Our accommodations

Each of the 407 guest room accomodations at The Fairmont Palliser in Calgary have been recently renovated, reflecting out storied history and dynamic, exciting future. All guest rooms are equipped with the latest business amenities including High Speed Internet Access and entertainment features such as in-room movies.

Fairmont One Queen Bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft

Deluxe One King Bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft

Deluxe One Queen Bed

  • Max. number of persons: 3
  • Area: From 25 m² / 269 sq ft

Deluxe Two Double Beds

  • Max. number of persons: 4
  • Area: From 25 m² / 269 sq ft

Signature One King Bed

  • Max. number of persons: 3
  • Area: From 30 m² / 323 sq ft

Signature Two Double Beds

  • Max. number of persons: 4
  • Area: From 30 m² / 323 sq ft

Junior Suite One King Bed

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft

One Bedroom Suite King

  • Max. number of persons: 5
  • Area: From 41 m² / 441 sq ft

Fairmont Gold One King Bed

  • Max. number of persons: 3
  • Area: From 32 m² / 344 sq ft

Fairmont Gold Large King

  • Max. number of persons: 3
  • Area: From 37 m² / 398 sq ft

Fairmont One King Bed

  • Max. number of persons: 2
  • Area: From 20 m² / 215 sq ft

Fairmont Two Double Beds

  • Max. number of persons: 4
  • Area: From 20 m² / 215 sq ft

Junior Suite Two Double Beds

  • Max. number of persons: 5
  • Area: From 37 m² / 398 sq ft

Fairmont Gold One Queen Bed

  • Max. number of persons: 2
  • Area: From 32 m² / 344 sq ft

Fairmont Gold Two Queen Beds

  • Max. number of persons: 4
  • Area: From 32 m² / 344 sq ft

Fairmont Gold Large Two Queen Beds

  • Max. number of persons: 4
  • Area: From 37 m² / 398 sq ft

Palliser Suite King

  • Max. number of persons: 3
  • Area: From 46 m² / 495 sq ft

Heritage Suite King

  • Max. number of persons: 3
  • Area: From 83 m² / 893 sq ft

Royal Suite King

  • Max. number of persons: 6
  • Area: From 74 m² / 797 sq ft

Signature Suite King

  • Max. number of persons: 6
  • Area: From 113 m² / 1216 sq ft
Rooms

Our restaurants and bars

AFTERNOON TEA

Type of cuisine: Cafe

The tea hour is always an intimate one; relax with our menu of assorted berries and Grand Marnier cream, delicate tea pastries, fresh dainty finger sandwiches and oven-fresh vanilla scones to enjoy with tea offerings in loose leaf and bagged teas.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SUNDAY BRUNCH

Type of cuisine: International

The time-honored tradition of Sunday Brunch, is back. Enjoy seasonal features with classics such as eggs benedict, carved roasts, seafood, salads, made-to-order omelets, our famous Belgian Waffles and decadent desserts from our pastry shop.

Lunch

11:30 - 13:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

STARBUCKS

Type of cuisine: Cafe

With seating for 32 and a full line of Starbucks retail products for sale, we invite you to stop in for a personal handcrafted beverage and a fresh signature pastry.

Lunch

05:30 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Hawthorn Dining Room & Bar

Type of cuisine: Regional

Hawthorn Dining Room & Bar re-defines the Calgary culinary experience with sociables and family-style dining from Alberta's most trusted producers, farmers and suppliers.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 443 m²

  • Maximum capacity: 391 people

  • Maximum banquet capacity: 320 people

Find out more

Our guest reviews for
Fairmont Palliser

100% genuine reviews from our guests

Find out more

ALL Rating 4.5/5

8,012 reviews

Nicely Furnished

Customer review rating 4.5/5

Anonymous Couples - 25/03/2020 Confirmed reviews ALL

Great stay, very nice and spacious rooms. Customer service from the lobby and checkin staff was lacking compared to other Fairmont Hotels.

Dear Justin C., We very much appreciate your comments regarding your stay at the Fairmont Palliser. In understanding the information provided from your review you referenced the arrival experience as being an area of opportunity, specifically with regards to our staff. I was hoping that you would be willing to taking the time to allow us to gain more insight into your arrival experience. As we consistently seek to improve our processes it would be a privilege for us to have a greater understanding of how we can elevate your experience. Thank you for taking the time to provide us with your feedback, and we hope to warmly welcome you back! Michelle Andrews Assistant Front Office Manager

dissapointing

Customer review rating 4.5/5

Anonymous Families - 24/03/2020 Confirmed reviews ALL

arrived for 1 night during the pandemic, room was not clean, took another 40 min to get moved to another room, coffee maker and /or kettle kept blowing the electrical breaker, incorrect parking instructions were given for night parking The rest of the accomodation was as we expected and stayed at the Fairmont because of a higher standard hotel. Hopefully we can expect a better experience next time.

Dear Mrs. T, Thank you for taking the time to tell us about your experience at the Fairmont Palliser. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The Global Pandemic is affecting all of us, we are trying our best to balance the needs of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marina Utkina Assistant Front office Manager

Piling On

Customer review rating 4.5/5

Justin C. Friends - 23/03/2020 Confirmed reviews ALL

The Fairmont Palliser is a beautiful hotel in a good location. For our stay the front desk staff was attentive and welcoming. However, overall the hotel didn't miss an opportunity to make an unpleasant set of circumstances worse. Our group was planning to Ski Lake Louise until the resort closed and our flights started getting canceled. Fearing that the border was going to close we decided it was best to pack up and return to Calgary. Upon arrival this is what we found: We arrived to a hotel that was all but shuttered. I understand that the pool and spa were closed due to health reasons surrounding COVID19. Also, the Hawthorn was on a limited menu. When we arrived at the Hawthorn for dinner after a long day of trying to arrange flights at the airport and canceling our vacation the staff made us feel less than welcome. Understandably the situation was stressful, and they clearly didn't want to be there, although we quite literally had no where else to go. My buddy and I brought glasses of beer down from our room to join the wives for dinner and were made to finish the beer in the lobby before we could sit at the table with our wives. Our food came out late and at all different times. The front desk staff was great, the Hawthorn staff felt like they went out of their way to pile on and make things more unpleasant.

Dear Justin C., Thank you for taking the time to tell us about your experience at the Fairmont Palliser. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Global Pandemic is affecting all of us, we are trying our best to balance the needs of our guests and still work within the new rules and guidelines coming from all levels of government. This is changing daily. I appreciate your honest feedback and we will use it to continue to change our offerings. Sincerely, Samuel Ross

Professional

Customer review rating 4.5/5

Dominic Business - 23/03/2020 Confirmed reviews ALL

Arrived at the hotel and valet had my keys which was wonderful and I went right to my room. The room was large and lovely (although no upgrade) Dinner was exceptional. Gym was well kept. Room service breakfast was great. Fairmont Calgary is an excellent hotel

Dear Dominic M., We very much appreciate your comments regarding your stay at the Fairmont Palliser. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Utkina Assistant Front Office Manager

Excellent staff

Customer review rating 4.5/5

Robin F. Business - 22/03/2020 Confirmed reviews ALL

Employees worked hard in the difficult conditions of the Covid response. All concerned about their jobs but kept on providing excellent service. Many thanks

Dear Robin F., We very much appreciate your comments regarding your stay at the Fairmont Palliser. Thank you so much for recognizing our employees, it is very important to hear it especially now. It will be a pleasure to share your comments with our team members. Thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Utkina Assistant Front Office Manager

Courteous staff

Customer review rating 4.5/5

Ryan G. Couples - 22/03/2020 Confirmed reviews ALL

Our event was cancelled but we decided to stay the night anyway. The room was clean, staff was friendly so overall had a great time

Dear Ryan G., Thank you very much for taking the time to write this review. On behalf of everyone here at Fairmont Palliser, we are so glad you enjoyed your stay and thank you for recognizing our bartender Sarah, she is truly amazing. Mr. G., we highly value your loyalty with Fairmont brand and we hope to welcome you back again soon! Thank you Marina Utkina Assistant Front Office Manager

Accommodating

Customer review rating 4.5/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

I arrived at the hotel quite a bit earlier than anticipated and the front desk staff were very helpful in making sure I had a room available and all I needed to work for a bit before my meetings began. The valet during my stay was very kind, helpful and always pleasant, calling me by name and making sure I was well looked after. The room was clean and well appointed. I will definitely be back on a future visit to Calgary.

Dear Ms. L, I want to thank you for taking the time to send us a follow up email, we truly appreciate your feedback. We sincere appreciate your comment about the Wi-Fi connection, it has been passed to our IT team, so we can investigate this matter and work on the improvements. We are so glad that we were able to accommodate early arrival and our team took such a good care of your stay. We will share your comments with our colleagues. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Utkina Assistant Front Office Manager
Customer review rating 4.5/5

Anonymous Business - 19/03/2020 Confirmed reviews ALL

When I initially booked this hotel for my wife, I was told the price included parking. When my wife arrived, it did not include parking. During my wife's stay spa services and room service were not available. While the reason for this was clear, there was no offer of a discount for the stay.

Dear Guest, Thank you for taking the time to share your comments concerning your stay at the Fairmont Palliser. We are sorry to hear you have been disinformed about the parking at the time of the reservation has been created, I will pass your feedback to our Central Reservation Team for further investigation. Yes, our services are limited now, but your health and safety, along with the wellbeing of our team, are paramount importance to us and our rate reflects it. We hope that you will present us with the opportunity to better serve you soon. Sincerely, Marina Utkina, Assistant Front Office Manager

Beautiful Building

Customer review rating 4.5/5

D M. Couples - 17/03/2020 Confirmed reviews ALL

We had a lovely stay. The architecture is gorgeous, rooms and bed were beautiful, staff was friendly and helpful. We absolutely look forward to a return visit. The dining room’s “family style” sharing menu was a surprise but a delightful way to make the meal even better!

Dear Dawn M., We very much appreciate your comments regarding your stay at the Fairmont Palliser. We are delighted to hear about your experience in Hawthorn Dining Room and we will share your feedback as a source of encouragement. Thank you again, and we look forward to your return visit! Sincerely, Michelle Andrews Assistant Front Office Manager

Good stay

Customer review rating 4.5/5

Anonymous Business - 17/03/2020 Confirmed reviews ALL

Overall, was pleasant and enjoyable. I always look forward to staying at the hotel.

Dear M/M C, We very much appreciate your comments regarding your stay at the Fairmont Palliser. We are currently completing an exciting upgrade to our wifi services that I am confident you will be satisfied with for your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Andrews Assistant Front Office Manager

Comfortable Stay

Customer review rating 4.5/5

Michael Business - 17/03/2020 Confirmed reviews ALL

Nice room, comfortable as always.

Dear M/M D, We very much appreciate your comments regarding your stay at the Fairmont Palliser. We are delighted to hear you had a comfortable stay and we look forward to warmly welcoming you back to The Fairmont Palliser! Sincerely, Michelle Andrews Assistant Front Office Manager

Great Weekend Getaway

Customer review rating 4.5/5

Natalie Couples - 16/03/2020 Confirmed reviews ALL

We had an amazing time at the Fairmont Palliser celebrating a birthday. Staff was fantastic. Food was delicious.

Dear Natalie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Excellent stay

Customer review rating 4.5/5

Vinceen D. Couples - 16/03/2020 Confirmed reviews ALL

Love this hotel. We were upgraded to a beautiful room. 2 complimentary drinks in the beautiful lounge area. Fabulous friendly service! Our first choice when visiting Calgary.

Dear Vinceen D., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Good stay

Customer review rating 4.5/5

Gary Business - 16/03/2020 Confirmed reviews ALL

No concerns, everything was good.

Dear M/M G, We very much appreciate your comments regarding your stay at the Fairmont Palliser. Thank you again, and we hope your next visit will be as pleasant as the previous one. Sincerely, Michelle Andrews Assistant Front Office Manager

Great location, amazing building

Customer review rating 4.5/5

Jim Business - 16/03/2020 Confirmed reviews ALL

Very good. Service was exceptional. Only concerns (pointed out to desk on checkout) bath plumbing needs attention (room 225) - tap is very loose and difficult to control temperature as it tended to drift due to the weight of the handle. Also the spout was quite loose. I was experiencing spotty wifi - dropping connections and very slow.

Good morning Mr. T, Firstly, I’d like to thank you for taking the time to complete our survey, and for choosing the Fairmont Palliser hotel for your visit to Calgary. We truly appreciate your feedback and patronage. As I can see by your comments you experienced the plumbing issues and the WiFi. I would like to thank you for your feedback, we will ask our maintenance team to get everything fixed in the room you've stayed at. Mr. T, we highly value your loyalty with Fairmont brand and our hotel in particular. Kindly keep my contact details with you, and notify me when you decide to come back, and I will be happy to make the booking for you and assist with any requests. Best regards, Marina Assistant Front Office manager

Great service

Customer review rating 4.5/5

Sierra H. Business - 15/03/2020 Confirmed reviews ALL

We had great service, the staff is amazing BUT our rooms were freezing!!! I tried turning up the thermostats in all 3 rooms several times and it just wouldn’t go up. We called down for extra blankets and they were promptly brought up to us but something wasn’t right with the heat in our rooms. I booked a king suite with adjoining king room, all 3 spaces wouldn’t go above 19 degrees.

Good Evening M/M H, We are delighted to hear that you enjoyed your stay with us at The Fairmont Palliser. Excellent service is what we strive to be known for, therefore your feedback is extremely valuable to us. We are sorry to hear about your experience with both In Room Dining and the temperature in your room. We hope you had the opportunity to bring these to the attention of our staff, as we have a very empowered team that would have loved to turn this around for you. Thank you again, and we hope to warmly welcome you back to The Fairmont Palliser. Sincerely, Michelle Andrews Assistant Front Office Manager

Average

Customer review rating 4.5/5

Anonymous Business - 15/03/2020 Confirmed reviews ALL

Fairmont is the brand! You could easily get similar or better experience in any other hotel nearby for cheaper price. My stay this time was average. Restaurant food unnecessarily expensive and the fish item I had that evening almost made me throw up... cost was $70 with a glass of wine... ouch! I will explore more near by next time.

Good Evening M/M S, Thank you for taking the time to provide us your feedback in regards to your recent stay at The Fairmont Palliser. We are disappointed to hear that you were disappointed with your experience at the hotel and did not report this to our staff. Our team is extremely passionate about ensuring our guests receive the wow factor that the Fairmont Palliser delivers. We hope to have the opportunity to welcome you back! Kind Regards, Michelle Andrews Assistant Front Office Manager

Beautiful hotel, great service

Customer review rating 4.5/5

Anonymous Families - 15/03/2020 Confirmed reviews ALL

Only one night , Staff was extremely responsive. Beautiful hot tub and spa area!

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser

Great service

Customer review rating 4.5/5

Gerald M. Friends - 14/03/2020 Confirmed reviews ALL

Everything was spectacular as usual!

Dear Gerald M., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Natalie Wert Executive Assistant Fairmont Palliser
Customer review rating 4.5/5

Si Business - 13/03/2020 Confirmed reviews ALL

Love staying with Fairmont and always enjoy it. I am a club accor member. I would say that your snacks in the mini bar are super weak and I never find anything I like of the 2-3 options presented.

Dear Guest, We very much appreciate your comments regarding your stay at the Fairmont Palliser. It is always a pleasure to receive positive feedback. I will share your comments with our team. I apologise that the snacks in the minibar were not of your liking but we can always try to accomodate any special requests prior or during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Loyalty Supervisor
Our most recent 20 reviews