Fairmont Palliser 4 stars

2 night stay that we enjoyed immensely. Your staff were very accommodating and even located an HDMI cord for me.

I stayed at the hotel for two nights over the Valentin's Day weekend. I had requested a few special tasks so that my partners stay was perfect. The staff went above and beyond to help with this.

We were staying to celebrate my mother’s 88th birthday celebration (and my Daughter’s 33, her partner and my brother and sister-in-law’s belated January birthdays). My nephew called in from Switzerland and arranged cake, roses, Prosecco, cards, etc- the the hotel team executed flawlessly!!! We were so surprised as it was outstanding!!!! We loved our room and the teams. We ordered in a meal for the Saturday (it was quite nice - please have someone call me on this 14… - from Accor or a GM).

It was okay nothing special.

Birthday stay for 4 nites

Nice stay, comfortable bed - was expecting a wow factor staying at a Fairmont hotel and that wasn't there. Parking was outrageous...

Hey, it was my first time here for my birthday and I wanted a luxurious experience which I absolutely did not get. On arrival the concierge Mayuresh was very welcoming and amazing and heard it was my birthday so gave me complimentary card for dessert during dinner. The room was not that clean neither were the robes (in my opinion for a luxurious hotel standard). The heater seemed to have been broken as I was freezing and also caught a cold that night. Thanks to Su, she brought me tea to keep warm but again, this is meant to be a luxurious hotel so the technician had to bring me space heater. Dinner at Hawthorne was awesome and Steph was a great server and very patient. While I was checking out, there was no buss boy to grab my bags from the room, a lady at the front desk was willing to help but I felt bad with her being in heels and all. Also, a homeless man who was half naked ran through the lobby up the stairs and the ladies at the front desk in their heels had to run after him and asked the maintenance men around the lobby for help to drive him out. No security? That was not safe for the guest and also the staff as anything could have happened. Overall, the staff was amazing but the services and ambience were way below my expectation for luxury, so I was very disappointed.

This trip was our first as a family in over a year due to Covid. We booked two nights at the hotel, since one night was $185 and there was a promotion that said buy one night, get the other night for free. Upon arrival, we learned that instead of $200 for the two nights, the price was actually $400. The person at the desk admitted that the promotion was misleading and that room rates were essentially inflated arbitrarily upon choosing this promotion, but there was nothing that they could do as management would not authorize a change in the fee. The additional $200 significantly reduced our ability to partake in other activities within the city, which was very frustrating. Since we arrived late at night with a 1 year old, moving to a different hotel was not really an option. We ordered dinner from the Hawthorne on the first evening. The food was cold and not what we’ve come to expect from Fairmont restaurants. When I asked about parking, we were directed to the lot attached to the hotel. Our parking rates were doubled for reasons that are unclear, and we ended up paying for 4 days despite only staying in the facility for 2. When I asked the hotel about this, they said they had nothing to do with the facility and that I had to talk to the company that ran the lot. Despite calling, this led nowhere and our parking fees were ultimately over $110 by the time we left. Our room was missing cream for the coffee machine, and the coffee provided tasted very old and stale. We have always looked forward to staying at Fairmont facilities and we view the hotels as an essential part of our travel experiences. After this last visit, our opinion of Fairmont is significantly diminished and we will avoid their properties in the future.

I purchased a special valentines day package that the hotel offered. They truly went above and beyond. Eraj and his team truly out did themselves

Staff were great, great location to restaurants and nightlife. Had a great experience.

Booking was a positive experience as Samuel was very helpful in selecting the right suite for a family of 4. We purchased the Valentine's day package which included fondue, canapes, charcuterie, etc., which certainly fell short. We were advised to let the hotel know 3 hours prior to when we would like the food delivered to our room. I called the hotel the morning of our check in to advise what time we wanted the fondue, charcuteries, canapes, etc. I spoke with staff and arranged for a 6:30 pm delivery. When we arrived at the room at our check in of approx. 1:30 - 2:00 pm the food was already sitting in the room. I spoke with Tatiana to have the food removed and "fresh" delivered at the arranged time of 6:30 pm. I explicitly stated I did not want this food brought back to the kitchen then redelivered at a later time. Unfortunately that is what happened - the same food that was out at 1 pm in our room came back at 6:30 pm. Fondue was cold. Canapes and charcuterie looked tousled and unappealing and frankly inedible. Certainly not a Fairmont level of experience. It was our first stay at the Palliser and I do not plan to come back after this experience, although we have enjoyed the experience at other properties, which is why I can certainly benchmark this as a poor quality.

The stay was great but do not recommend paying for the valet parking as it was 45$ a night and when I called to have my car brought up I waited for over 10 mins on the line ringing to call the offsite number and get an answer right away, was told my car was already up there. The valet was inside my keys were outside and my car had been out there not running for so long it was freezing and my keys had froze and cause the battery to die in the key fob I had the alarm go off in the car trying to enter it with the key no one came over to help. Moral of the story I paid 45$ for valet parking to have dead keys from the Cold and a freezing car I have had much better service else where

Love coming back to the Palliser - room was perfect

I really enjoyed my stay. Room was clean and looks exactly like it does in pictures online. I only had an issue with cable in the room but it was resolved after a few hours. I just wish the suite I got had a better view.

Staff was great. Food was amazing