Dear Guest, Thank you for sharing your feedback with us. We’re glad to hear that you found your stay comfortable, though we’re sorry to learn that you felt the experience did not provide sufficient value for the price. We truly appreciate you choosing to stay with us and hope to have the opportunity to provide you with an experience that better reflects the value you expect in the future. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for taking the time to share your detailed feedback with us. While I’m pleased to hear that you enjoyed the room overall and that your check-in experience was smooth, I’m very sorry that several aspects of your stay fell short of the standards we strive to provide. I sincerely apologize for the difficulty navigating from the parkade to the hotel upon arrival. We understand how frustrating that can be after a journey, and we will review our signage and directions to see how we can make the process easier for our guests. More importantly, I’m disappointed to hear about the condition and cleanliness of your room. These are details our team should have identified and addressed before the room was made available. I have shared your comments with both our Housekeeping and Maintenance teams so these concerns can be addressed and followed up on. Your feedback is extremely helpful in identifying where we need to improve. We value your patronage and hope to have the opportunity to welcome you back for a seamless experience in the future. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for your kind words regarding your recent stay at Fairmont Palliser. We are delighted to hear that you found your room comfortable and enjoyed the Fairmont Gold experience. It is always our aim to provide exceptional service, and I will be sure to pass on your compliments to our team. We sincerely appreciate your feedback and look forward to welcoming you back in the future. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for your kind feedback regarding your recent stay with us. It brings us great joy to hear that you found our staff to be welcoming and that your check-in experience was pleasant. Our team is dedicated to providing exceptional service, and your recognition of their efforts is greatly appreciated. Thank you again for staying with us and we hope to have the pleasure of welcoming you back for another enjoyable experience. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for your kind words regarding your recent experience at Fairmont Palliser. We are delighted to hear that our staff provided you with exceptional service and that you found them to be helpful and friendly. Thank you again for staying with us and we hope to have the pleasure of welcoming you back for another enjoyable experience. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for sharing such wonderful feedback with us. We’re thrilled to hear that you enjoyed our convenient location and were so pleased with the service provided by our team. It is especially meaningful to know that you chose to celebrate your 20th anniversary with us. We’re delighted that Ben went above and beyond to make your stay extra special. We will be sure to share your kind recognition with him, as it will mean a great deal to know he helped make such an important milestone memorable. Thank you again for choosing to celebrate this special occasion with us. It was our pleasure to be part of your 20th anniversary, and we hope to have the opportunity to welcome you back for many more memorable stays. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for taking the time to share your feedback. We’re pleased to hear that you found your room comfortable, but we’re sorry that noise from the trains and elevators impacted your stay. We understand how important a quiet environment is, particularly when trying to relax or sleep, and we sincerely apologize that the noise was disruptive. If you choose to stay with us again, our hotel offers a variety of room configurations and locations, and we would be happy to note your preferences for any future visits. Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide you with a much more peaceful and comfortable stay. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you so much for taking the time to share these incredibly kind words. We are truly delighted to hear that the care and respect shown by our team made such a meaningful difference to you and your family. It is wonderful to know that everyone helped make your visit special for your family. Creating memorable experiences is at the heart of what we do, and your recognition of our colleagues means a great deal. I will be sure to share your heartfelt thanks with the entire team. Knowing that their genuine care was noticed and appreciated is one of the greatest compliments they can receive. Thank you again for choosing to stay with us and for allowing us to be part of such a special visit. We sincerely hope to welcome you and your family back again soon. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for taking the time to share your wonderful feedback. We’re delighted to hear that you found our team kind, helpful, and supportive throughout your work event. It is especially gratifying to hear that the team went above and beyond to ensure everything ran smoothly. We will be sure to share your recognition with them, as feedback like yours is a wonderful acknowledgement of their dedication and professionalism. We are so pleased that your event was a success and that our team contributed to a positive experience for you and your guests. We truly appreciate you choosing our hotel for your event and hope to have the opportunity to welcome you back for future meetings and occasions. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you so much for your fantastic feedback! We are thrilled to hear that you found our hotel to be one of the coolest you’ve ever seen and that our team made such a positive impression. Our colleagues take great pride in creating memorable experiences for our guests, so it means a great deal to know that their service helped make your stay special. Thank you again for choosing to stay with us. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another amazing visit! Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you so much for sharing such a wonderful and heartfelt review. Your kind comments about our entire team—from our restaurant colleagues to our housekeeping staff—are incredibly appreciated. We are absolutely delighted to hear that you both felt treated like royalty from the moment you arrived. We’re especially pleased that dinner was such a memorable part of the celebration and that our team was able to make your niece feel extra special. Thank you for trusting us with such a special occasion. It was our pleasure to help make your niece’s 15th birthday memorable, and we are absolutely thrilled to hear that you’ll be coming back. We look forward to welcoming you both again for another wonderful stay! Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you so much for sharing such a wonderful review, and most importantly, happy 70th birthday once again! It is an absolute pleasure to know that you chose Fairmont Palliser to celebrate such a special milestone. We are delighted to hear that your two-day stay was everything you hoped for and that you enjoyed the first-class service, delicious meals, and your Signature Suite. We are especially pleased that the champagne and sweets awaiting your arrival added an extra touch of celebration to your stay. Your kind words about our team are truly appreciated. We take great pride in creating memorable experiences for our guests, and knowing that your birthday celebration will remain a cherished memory for years to come is the greatest compliment we could receive. Thank you for choosing Fairmont Palliser for such an important occasion. We hope to have the pleasure of welcoming you back for many more memorable celebrations in the years ahead! Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for taking the time to share your candid feedback. We’re pleased to hear that you had a great experience overall, enjoyed our friendly team, and appreciated the character of our classic hotel. That said, I’m very sorry that the size and layout of your room left you feeling disappointed. We certainly understand your frustration when the space feels too limited. Yes, we do have a variety of room sizes and configurations, and we would be very happy to assist with finding an option that better suits your preferences for a future stay. Thank you again for your feedback. We truly appreciate you choosing to stay with us, and we hope to have the opportunity to provide you with a seamless stay in the future. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you so much for your wonderful review. We are delighted to hear that you felt “cradled in comfort” throughout your entire stay — that is exactly the kind of experience we hope to provide our guests. We are especially pleased that the Fairmont Gold experience exceeded your expectations. Your kind words about our team mean just as much to us. We take great pride in providing warm, attentive, and genuinely helpful service, so it is incredibly rewarding to hear that every staff member you encountered contributed to your experience. Thank you again for choosing to stay with us and for sharing your experience. We would be absolutely delighted to welcome you back to Calgary and provide you with another memorable stay. Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for taking the time to share such detailed feedback. We’re pleased to hear that you found our hotel and your room beautiful, and that our attentive team contributed positively to your stay. I am, however, very sorry to hear about the shower water temperature fluctuating. This is certainly not the experience we want for our guests, and we take your comments very seriously. I have shared this concern with our Engineering team for immediate follow-up. I also apologize that you were left uncertain as to whether your report to the Front Desk had been properly documented. We should have provided you with greater reassurance that the matter was being addressed. We also appreciate your feedback regarding the lobby and public seating areas. While our lobby is a wonderful gathering space, we understand that frequent events can limit the availability of quieter areas where guests can comfortably sit and visit with friends. Your comments are valuable as we look at how we can better balance our event activity with comfortable spaces for hotel guests to enjoy. Thank you again for bringing these matters to our attention. We truly appreciate your feedback and hope to have the opportunity to welcome you back for a more comfortable experience. Warm regards, Regards, Lindsay Griffith Director, Guest Experience

Dear Guest, Thank you for taking the time to share your experience and for your recommendation. We’re delighted to hear that you enjoyed your room and that our team was kind and helpful throughout your stay. We sincerely apologize that you were unable to get the room to a comfortable temperature. We understand how important this is for a restful stay, and we appreciate you bringing it to our attention. Thank you again for your thoughtful feedback. We hope to have the pleasure of welcoming you back and providing an even more comfortable experience next time. Regards, Lindsay Griffith Director, Guest Experience