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This hotel is PLANET 21 Gold
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
Services in the hotel and nearby
Check-in from 15h00
Check out up to 12h00
Paying
Information message
Hotel location
Fairmont Palliser
133 9th Avenue SW
T2P 2M3
calgary
canada
Check-in from 15h00
Check out up to 12h00
- By plane
CALGARY INTERNATIONAL AIRPORT At 19km / 11.81 miles
GPS :51.04452, -114.064768
Our accommodation(s)
Each of the 407 guest room accomodations at The Fairmont Palliser in Calgary have been recently renovated, reflecting out storied history and dynamic, exciting future. All guest rooms are equipped with the latest business amenities including High Speed Internet Access and entertainment features such as in-room movies.
Our restaurants and bars
Hawthorn Dining Room & Bar
Type of cuisine: Regional
Hawthorn Dining Room & Bar re-defines the Calgary culinary experience with sociables and family-style dining from Alberta's most trusted producers, farmers and suppliers.
Your meetings and events
Our meeting rooms
Number of meeting rooms: 12
Maximum size: 443 m²
Maximum capacity: 391 people
Maximum banquet capacity: 320 people
Nicely Furnished
Customer review rating 4.5/5
Anonymous Couples - 25/03/2020 Confirmed reviews ALL
Great stay, very nice and spacious rooms. Customer service from the lobby and checkin staff was lacking compared to other Fairmont Hotels.
Dear Justin C., We very much appreciate your comments regarding your stay at the Fairmont Palliser. In understanding the information provided from your review you referenced the arrival experience as being an area of opportunity, specifically with regards to our staff. I was hoping that you would be willing to taking the time to allow us to gain more insight into your arrival experience. As we consistently seek to improve our processes it would be a privilege for us to have a greater understanding of how we can elevate your experience. Thank you for taking the time to provide us with your feedback, and we hope to warmly welcome you back! Michelle Andrews Assistant Front Office Manager
dissapointing
Customer review rating 4.5/5
Anonymous Families - 24/03/2020 Confirmed reviews ALL
arrived for 1 night during the pandemic, room was not clean, took another 40 min to get moved to another room, coffee maker and /or kettle kept blowing the electrical breaker, incorrect parking instructions were given for night parking The rest of the accomodation was as we expected and stayed at the Fairmont because of a higher standard hotel. Hopefully we can expect a better experience next time.
Dear Mrs. T, Thank you for taking the time to tell us about your experience at the Fairmont Palliser. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Fairmont, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. The Global Pandemic is affecting all of us, we are trying our best to balance the needs of our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marina Utkina Assistant Front office Manager
Piling On
Customer review rating 4.5/5
Justin C. Friends - 23/03/2020 Confirmed reviews ALL
The Fairmont Palliser is a beautiful hotel in a good location. For our stay the front desk staff was attentive and welcoming. However, overall the hotel didn't miss an opportunity to make an unpleasant set of circumstances worse. Our group was planning to Ski Lake Louise until the resort closed and our flights started getting canceled. Fearing that the border was going to close we decided it was best to pack up and return to Calgary. Upon arrival this is what we found: We arrived to a hotel that was all but shuttered. I understand that the pool and spa were closed due to health reasons surrounding COVID19. Also, the Hawthorn was on a limited menu. When we arrived at the Hawthorn for dinner after a long day of trying to arrange flights at the airport and canceling our vacation the staff made us feel less than welcome. Understandably the situation was stressful, and they clearly didn't want to be there, although we quite literally had no where else to go. My buddy and I brought glasses of beer down from our room to join the wives for dinner and were made to finish the beer in the lobby before we could sit at the table with our wives. Our food came out late and at all different times. The front desk staff was great, the Hawthorn staff felt like they went out of their way to pile on and make things more unpleasant.
Dear Justin C., Thank you for taking the time to tell us about your experience at the Fairmont Palliser. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The Global Pandemic is affecting all of us, we are trying our best to balance the needs of our guests and still work within the new rules and guidelines coming from all levels of government. This is changing daily. I appreciate your honest feedback and we will use it to continue to change our offerings. Sincerely, Samuel Ross
Professional
Customer review rating 4.5/5
Dominic Business - 23/03/2020 Confirmed reviews ALL
Arrived at the hotel and valet had my keys which was wonderful and I went right to my room. The room was large and lovely (although no upgrade) Dinner was exceptional. Gym was well kept. Room service breakfast was great. Fairmont Calgary is an excellent hotel
Dear Dominic M., We very much appreciate your comments regarding your stay at the Fairmont Palliser. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Utkina Assistant Front Office Manager
Excellent staff
Customer review rating 4.5/5
Robin F. Business - 22/03/2020 Confirmed reviews ALL
Employees worked hard in the difficult conditions of the Covid response. All concerned about their jobs but kept on providing excellent service. Many thanks
Dear Robin F., We very much appreciate your comments regarding your stay at the Fairmont Palliser. Thank you so much for recognizing our employees, it is very important to hear it especially now. It will be a pleasure to share your comments with our team members. Thank you and we hope your next visit will be as pleasant as the previous one. Sincerely, Marina Utkina Assistant Front Office Manager
Our most recent 20 reviews