Fairmont Royal Pavilion 5 stars

Customer review rating (ALL Rating) 4.5/5 595 reviews

Best price
guarantee
Fairmont Royal Pavilion - Image 1
Fairmont Royal Pavilion - Image 2
Fairmont Royal Pavilion - Image 3
Fairmont Royal Pavilion - Image 4
Fairmont Royal Pavilion, BB24051 ST JAMES, Barbados

Description

Hotel extras

  • Labeled ALLSAFE

  • An unparalleled Platinum Coast location overlooking the sea, right on the white-sand beach

  • 72 luxurious, freshly renovated rooms, suites and villas, all with Caribbean Sea views

  • Two restaurants serving locally inspired cuisine with terraces looking out over the sea

  • Rejuvenating spa treatments and a state-of-the-art, 24-hour fitness center with sea views

Our accommodation(s)

Hotel location

Fairmont Royal Pavilion

Fairmont Royal Pavilion
BB24051 ST JAMES
Barbados

GPS:13.200975, -59.639516

Telephone
Fax +1 2462464220118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  595 reviews

TripAdvisor Rating  4.5/5  1,797 reviews

Certificate of excellence 2024

Good but room for improvement…

TripAdvisor rating 4.0/5

Nicholas C TripAdvisor review

Broadly, had a lovely holiday here last year. It wasn’t perfect - arrived at the hotel and nobody was around at the front or in reception because “no-one called ahead to let us know you were on your way”, staff service was inconsistent between servers, breakfast was a bit chaotic and disorganised, bird mess on dining chairs in the restaurant was a real issue (and reading recent reviews, still seems to be) and the hotel could do with updating (some common areas and bathrooms in the rooms). One evening we had booked the “on the beach” dinner experience. It ended up being set up on the concrete step nearby and wasn’t what was advertised so we decided to cancel it as we arrived. On check-out, I was charged for items from the mini-bar which were not consumed and it took two weeks and an escalation to the hotel’s GM to get this addressed. Little things, but need to be addressed swiftly and professionally to get this hotel back up to where it should be - especially when there are other very good hotels nearby to choose from. That said, the location is excellent and we enjoyed the pool and beach areas. We have decided to return in March 2025 because overall we had fun, but recent poor reviews are very concerning. I hope that the hotel management team is prioritising and addressing the points that guests are raising - I would hate to experience similar issues in a couple of months’ time.

great first holiday!

TripAdvisor rating 5.0/5

Paqui R TripAdvisor review

Hotel in a superb setting, with very comfortable rooms. The staff are friendly and attentive. The breakfast buffet is delicious. An ideal hotel for a change of scenery. We had an excellent stay in every respect and would highly recommend this hotel.

Dear paquir469, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed the beautiful setting, comfortable rooms, and attentive service at Fairmont Royal Pavilion. Your recommendation means a lot to us, and we look forward to welcoming you back for another excellent stay.

DEFINITELY NOT A 5* HOTEL - DO NOT WASTE YOUR MONEY

TripAdvisor rating 1.0/5

LScambs TripAdvisor review

This is definitely not a 5* hotel and should not be selling itself as such and charging 5* prices. The hotel is very tired and dated, shabby in areas. The pool is dirty. It is difficult to get a sunbed on the beach as the beach attendant puts books out saving them for all his favourite guests who have paid him to do so at 6.30-7.00 am every morning, some of those sunbeds remain unused all morning. The selection at breakfast is good however the quality of the food is very poor. The service of the staff is inconsistent. Sometimes it's ok but a lot of the time it is bad. Some staff are friendly but a lot of staff are just rude and have an attitude problem. We ordered things on many occasions that just never turned up and we gave up waiting. The gym is very tired and dirty, old and outdated equipment, some of it not working for the duration of our visit (2 weeks). The only positive thing I can say about the hotel is its location. The big issue it is selling itself as 5* and charging 5* prices and it really isn't - it is more like a 3-4* hotel and if that is what you want then you will be ok but if you have paid the 5* price and expect 5* you will be disappointed. We had several other guests staying at the same time as us who we also heard complaining about exactly the same things. This was not my first visit to this hotel, I stayed back in 2017 and it has deteriorated since then and it is very apparent that there has been no investment in the property and it badly needs it to bring it up to standard.

Dear LScambs, Thank you for your continued patronage and allowing us to host you at Fairmont Royal Pavilion once again. We sincerely regret that your experience did not meet your expectations, particularly concerning the condition of the hotel and the service you received as it certainly is not our usual standard. We would like to assure you that our team strives to offer a welcoming atmosphere for all guests, and we are disappointed to hear of your encounters with inconsistency in service. We take cleanliness and maintenance seriously, and we have already taken measures to ensure your comments are addressed with our management team. We appreciate your remarks about the breakfast selection and are grateful for your patience regarding the service speed. Our aim is to provide a pleasant dining experience, and we will certainly address the quality concerns you raised. Thank you for your candid comments and we hope to have the opportunity to restore your faith in us in the future.

Disappointment

TripAdvisor rating 1.0/5

Oxana S TripAdvisor review

We just checked in at the hotel. What to say. I’m crying, literally. We’re still here and I’m terrified that I have to stay for 3 more nights here. When we booked it the photos were outstanding, it’s the opposite in the reality. the hotel in need of updating and renewal. The entrance drive felt dull and the car park looks scary. It’s not 5 star hotel. It looks like 3 star marina with a nice view. The room is very tired with dirty furniture. But the worst thing we paid for these rooms so much money, so we could stay at a huge modern private villa with a chef and butler. Doesn’t worth it Very disappointed

Dear 935oxanas, We are saddened to read of your disappointment of the property as we pride ourselves not just on creating wonderful memories through magical service but addressing our guests' concerns as a priority. In light of that, we hope that you continue the discussions with our management team so that we can ensure you get the best out of your Caribbean holiday.

Staff Needs Training

TripAdvisor rating 1.0/5

Sarah B TripAdvisor review

It was a nice stay however, the bartender St.Clair Always Seem To Be Drunk. He was also heard telling some of the staff some rude sexual stuff at the bar which was very unprofessional and disrespectful as we are religious people. There was an instance where we went to the restaurant called Beach Club And The Beach Club Server Keisha Was Veryy Rude and made us feel unwelcomed because we arrived 15 minutes before her shift was ending.

Dear sarahbF6799ST, Thank you for feedback on your recent stay at Fairmont Royal Pavilion. We are pleased that overall, you had a nice stay. However, we are naturally disappointed to hear of your encounters, as this is not our usual standard, please accept our apologies. Please be assured that what you have described are exceptions to our normal practices. Your specificity will allow us to further investigate and address the matter. Despite the less than favorable interactions, we do hope that the hospitality extended by other team members and our magical property impels you to return for another stay.

In partnership with TripAdvisor

Other web-users rate our hotel

  • 132 reviews 9/10 Location
  • 222 reviews 8.3/10 Room
  • 364 reviews 8.2/10 Service
  • 175 reviews 6.6/10 Food
  • 82 reviews 8.3/10 Breakfast
  • 43 reviews 6.2/10 Cleanliness
  • 37 reviews 5.3/10 Bar
  • 26 reviews 4.9/10 Pool

Powered by Trustyou

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.