Fairmont Royal Pavilion 5 stars

Customer review rating (ALL Rating) 4.4/5 673 reviews

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Fairmont Royal Pavilion, BB24051 ST JAMES, Barbados

Description

Hotel extras

  • Labeled ALLSAFE

  • An unparalleled Platinum Coast location overlooking the sea, right on the white-sand beach

  • 72 luxurious rooms and suites with Caribbean Sea views

  • Two restaurants serving locally inspired cuisine with terraces looking out over the sea

  • Rejuvenating spa treatments and a state-of-the-art, 24-hour fitness center with sea views

Our accommodation(s)

Hotel location

Fairmont Royal Pavilion

Fairmont Royal Pavilion
BB24051 ST JAMES
Barbados

GPS:13.200975, -59.639516

Telephone
Fax +246 4220118

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  673 reviews

TripAdvisor Rating  4.5/5  1,895 reviews

Certificate of excellence 2025

Best staff on the island

TripAdvisor rating 5.0/5

Love001 TripAdvisor review

We have stayed at the Fairmont in Barbados 29 times since 2006 - the staff are so lovely. From the warmest of welcomes when you arrive to the friendly chats during your stay. They really make the stay. The beach guys cannot do enough for you. Special call out to Michael Sealy, Odvin, Twanda, Deirdrianna, Leroy, David, St Clair, Andre, Ralph, Sabrina, Alison, Shane, Ryan and Nathan. And most of all the best housekeeper ever - Serina! Looking forward to come back soon.

Rude, Surly staff

TripAdvisor rating 1.0/5

Manctripper2014 TripAdvisor review

The majority of staff at this hotel must be costing the business millions in repeat bookings. Hardly any staff smile at you, you are treated like an inconvenience despite being overly polite yourself. I think there are a few influential staff that make their understudies feel that it is 'not cool' to be friendly and accomodating - we won't be back, as I'm sure many other guests I've seen rolling their eyes at the lack of customer service won't either. There is one lady, I think she is called Alison, that served us at dinner pool restaurant who is very rude, she told us that a reservation was not a reservation, it was just to inform the restaurant who might be coming! She also scolded my wife at breakfast this morning for daring to suggest that the table.might be large enough for four "I do know what I am saying!" before slamming down place settings in a temper - she is called Alison, I guess that she has lots of complaints made about her, I wouldn't pay her in washers...

Sub par hotel that needs desperate intervention

TripAdvisor rating 2.0/5

Sarah A TripAdvisor review

I’ll be honest and frank with this. Chose this hotel because our cruise line (Seabourn) recommended it. $1500 plus a night for our two night stay. Firstly the room: King bed oceanfront. Nice room, comfortable and clean, certainly not outstanding in any way, view is lovely. Kettle don’t work in room and no room service menu. I asked a total of FIVE times for one to be provided. Still did not get one. Pool restaurant: Went there at 5.30pm, barely greeted by hostess, told to sit at a table that had no chairs.. Ordered food. Two appetizers and two cokes came to $188!!!!!!’ Food ordered. Nachos and crab cakes. Breakfast Buffett: Nice location and view . That’s the good part. Went to station to order eggs . Omelette took twenty mins to appear, husband two ro eggs took over thirty. Tea was lukewarm. Ketchup took a while to appear Breakfast was included and I’m glad it was. $160 was the charge if we didn’t have it included. Room service: just ordered two burgers and fries with two cokes. $168 for two burgers. Food was inedible. I’ve had better food from a gas station. All in all this hotel is below average in the service and food areas. Way too high prices for food that honestly isn’t up to McDonald’s standards if I’m being totally truthful. Staff are polite and pool guys are attentive BUT service is lacking in many areas and I would not stay here again or recommend it to anyone. Overpriced and underdeliver comes to mind

Customer review rating 3.0/5

David F. Couples - Confirmed reviews ALL

The staff were not at all helpful , we were often left waiting . The food was mostly poor . The staff were awful with the exception of a few staff . We were ignored and the service was well below that expected

Customer review rating 3.0/5

Barry C. Friends - Confirmed reviews ALL

Rooms were good.One Resteraunt closed for our entire stay. We were not notified of this either prior to arrival or on check in. The breakfast service was diabolical with sometimes up to a twenty minute wait to get a table while empty tables were left and not reset. The bar staff appeared to have been trained to avoid eye contact with guests just in case they were asked anything. On numerous occasions I approached the bar to place an order and was totally ignored while staff chatted and laughed between each other. This criticism did not apply to all staff. The so called smoking area was an absolute disgrace. No lighting dirty, a lot of the time no ashtray, cigarette buts all over the floor for days. The MANAGEMENT if thy exist should have a look at the smoking area at the Cliff resteraunt. There was no management which I think was the main problem. We were told that the manager had left and the new manager had not started yet. When we did Complain nothing other than feeble apologies was achieved with the exception of the breakfast service which did improve during our second week after our friend Mr Riley complaining. I personal complained about the smoking area to gentleman who said he was directors of rooms but nothing was done to rectify the situation which remained the same up to our departure. This is our ninth time in Barbados and we love the Island and its people. We constantly get family and friends asking where we would recommend to stay. Unfortunately the Fairmont will not be one of our recomendations .

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Other web-users rate our hotel

  • 187 reviews 9.1/10 Location
  • 303 reviews 7.7/10 Room
  • 472 reviews 7.6/10 Service
  • 237 reviews 5.6/10 Food
  • 188 reviews 9.3/10 Beach
  • 102 reviews 6.5/10 Breakfast
  • 80 reviews 5.9/10 Cleanliness
  • 68 reviews 6.2/10 Comfort

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.