Fairmont Royal Pavilion 5 stars

Dear Valued Return Guest, Thank you for your continued loyalty and for taking the time to share such thoughtful feedback following another stay with us. We are delighted to know you continue to enjoy our beautiful beachfront setting, spacious oceanfront accommodations, and the welcoming service provided by our team. Your kind recognition of Shontelle, Gabrielle, Alison, and David is truly appreciated, we will be delighted to share your compliments with them. We also value your candid comments regarding some of the guest experiences you have enjoyed in previous years, including the Manager's Cocktail Party and complimentary afternoon tea. We understand how these touches contribute to the sense of occasion and personalized hospitality which make a stay memorable, particularly for our returning guests. Your feedback has been noted and will be shared with our leadership team for consideration. Thank you once again for your continued support and for choosing Fairmont Royal Pavilion over the years. We look forward to welcoming you back for another relaxing stay! Shamara

Dear Valued Return Guest, Thank you for your wonderful review and for continuing to choose Fairmont Royal Pavilion as your vacation home! We are delighted to know you continue to enjoy the relaxed luxury of our resort and our team's warm and welcoming service remains a highlight of your visits. Your special recognition of Renico and Ryan is greatly appreciated; We will be sure to share your kind compliments with them and the rest of the team. We also value your feedback regarding the Wi-Fi speed and coverage, particularly on the beach. Please know we are continuously investing in improving both our facilities and guest experience and your comments will help guide those efforts. It was a pleasure welcoming you back! We look forward to seeing you again soon! Shamara

Dear Valued Guest, Thank you for sharing your feedback! While we are pleased to hear you enjoyed our location, food, and comfortable guestrooms, we are disappointed several aspects of your stay fell short of expectations. We sincerely apologize for the disappointment caused by the closure of Palm Terrace during your visit and understand how this may have impacted your dining experience. While additional options were available through the Beach Club and in-room dining, we appreciate your comments regarding menu variety and your preference to dine primarily at Taboras. We also regret the service you received was not consistently reflective of the warm and attentive hospitality we strive to provide. Your comments regarding the condition of some public areas, the check-out experience, Wi-Fi performance, and billing clarity have been noted and shared with the relevant teams for review. We truly value your candid feedback, as it helps us identify opportunities for improvement; We hope to have the opportunity to welcome you back for a more seamless and memorable stay in the future. Shamara

Dear Valued Guest, Thank you for taking the time to make a review! We truly appreciate your kind words and are happy you continue to make Fairmont Royal Pavilion your choice for vacation! We look forward to hosting you again very soon! Shamara

Dear Valued Return Guest, Thank you for your continued loyalty and for taking the time to share such a detailed review. We're delighted to hear you continue to enjoy our beautiful location, stunning views, comfortable accommodations, and range of facilities. It is especially rewarding to know our restaurant team, as well as bar colleagues St. Claire and Andre helped make your stay enjoyable. We will also be pleased to recognize Ryan and Michael for their excellent service at the pool and beach. At the same time, we are sorry aspects of your experience did not meet the high standards you have come to expect from us. Your comments regarding the butler service provided by Rolston are concerning, particularly as you have previously enjoyed exceptional care from team members such as Dawn and Edwin. We will share your feedback with the management team to ensure appropriate follow-up and coaching. We also apologize for the inconvenience caused by the repeated removal of your towels from your deck area and for the Wi-Fi connection. We understand how frustrating this must have been, especially when relaxing and enjoying the view is an important part of your holiday experience. Your feedback will be addressed with the beach team to ensure guests never feel rushed during their stay. We are also constantly reviewing how we can build upon the guest experience. We appreciate your observations regarding the changes to our complimentary afternoon tea and evening canapé offerings. While we recognize these amenities were valued, we are glad they did not significantly detract from your overall enjoyment of the resort. Thank you again for your recommendation and for your honest feedback. We truly value your patronage and look forward to welcoming you back for an even better stay in the future! Shamara