Fairmont Royal Pavilion 5 stars

Customer review rating (ALL Rating) 4.5/5 629 reviews

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Hotel extras

  • Labeled ALLSAFE

  • An unparalleled Platinum Coast location overlooking the sea, right on the white-sand beach

  • 72 luxurious, freshly renovated rooms, suites and villas, all with Caribbean Sea views

  • Two restaurants serving locally inspired cuisine with terraces looking out over the sea

  • Rejuvenating spa treatments and a state-of-the-art, 24-hour fitness center with sea views

Our accommodation(s)

Hotel location

Fairmont Royal Pavilion

Fairmont Royal Pavilion

GPS:13.200975, -59.639516

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  629 reviews

TripAdvisor Rating  4.5/5  1,729 reviews

Certificate of excellence 2023

Great location but….

TripAdvisor rating 4.0/5

A P Families - TripAdvisor review

The hotel, infrastructure and beach location are excellent. The staff are friendly and helpful. The service and food at dinner time in the palm terrace was of a high standard. Room for improvement at lunch in the Taboras - the waiting time to take orders and deliver them is too long. Several tables are located with the sun impacting on some of those seated; this makes the experience unpleasant.

Dear A P, Thank you for taking the time to share some feedback on your recent stay at Fairmont Royal Pavilion. We are pleased that you found the location, dinner, staff and physical infrastructure satisfactory. The specifics you provided really helps us to focus on areas of opportunity and take corrective action. Please be assured that all of your comments will be shared with the team, and you can be confident that on your next visit, you will have an experience that is truly excellent in all aspects.

This is not a 5* hotel. We chose to stay here based on glowing reviews. Don’t make the same mistake.

TripAdvisor rating 1.0/5

Tara M TripAdvisor review

The hotel is run down with terrible restaurants and food options (poaching eggs in the same pot as boiling eggs is not ok). The bedroom we stayed in (ground floor with private deck) was damp and all clothes we unpacked smelled coming out of the wardrobe. Cleanliness left a lot to be desired. The pool was a real disappointment. This hotel dines out on the fact that the beach / location is decent. We left early and the hotel shrugged their shoulders and told us bad luck they were charging us anyway. We paid over $2k a night for this average 3* rubbish. Please don’t be fooled.

Dear taramB2332VI, We appreciate you expressing your candid thoughts on your recent stay at Fairmont Royal Pavilion. As you have mentioned, there are many glowing reviews of our property that past guests have posted, therefore we are naturally surprised that your experience went contrary to the norm and the high standards that we are known for. All feedback provided by our guests is valuable and therefore thoroughly investigated. Since what you have described falls below our high levels of service and cleanliness, we have followed through on any corrective action with urgency. Please accept our sincere apologies and we genuinely hope you allow us the opportunity to welcome you back for the 5-star experience that you deserve.

The hotel is very well located.

Customer review rating 2.5/5

Ian P. E. Families - Confirmed reviews ALL

Simply NOT a 5 star hotel by any means. Staff nice but NOT 5 star. Hotel room balcony, broken electrical sockets, broken tiles to gazebo, tatty patio area. People from other hotels allowed to use the beach sun beds so not enough for hotel guests. Hotel guesses reserving beach sun beds all day and not turning up to use. Pool area scruffy. Smoking area a disgrace and not cleaned emptied for days. Toaster at breakfast a joke and dosnt work. I could go on and wish I could by this feedback will be ignored so no point! You have my number if otherwise??

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

As always a pleasant few days at a lovely location being looked after by wonderful staff.

Beautiful location

Customer review rating 5.0/5

Juliet K. Couples - Confirmed reviews ALL

We stayed for 5 nights and the hotel is lovely and the staff really helpful

Dear Juliet K., Thank you so much for your recent review. Your positive feedback about the hotel and the staff are deeply appreciated and have been communicated to the team. Thank you once again for your feedback and we look forward to welcoming you again in the future. Sincerely, Sarah Harrison Director of Sales

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Other web-users rate our hotel

  • 141 reviews 8.8/10 Location
  • 214 reviews 8.2/10 Room
  • 367 reviews 7.8/10 Service
  • 75 reviews 7.7/10 Breakfast
  • 52 reviews 4.2/10 Value
  • 40 reviews 5.8/10 Bar
  • 31 reviews 6/10 Cleanliness
  • 23 reviews 4.4/10 Pool

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