Novotel Christchurch Airport 4.5 stars

Customer review rating (ALL Rating) 4.6/5 4,792 reviews

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Description

Hotel extras

  • ALLSAFE Certified

  • 24-Hour Reception

  • Flexible conference options with floor to ceiling windows

  • On-site fitness centre

  • Self-parking is available in dedicated Airport parking spaces for an additional fee

Our accommodation(s)

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Hotel location

Novotel Christchurch Airport

30 Durey Road, Christchurch Airport, PO Box 14041
8053 CHRISTCHURCH
New Zealand

GPS:-43.486398, 172.53687

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  4,792 reviews

TripAdvisor Rating  4.4/5  290 reviews

Certificate of excellence 2025

Great Rooms

TripAdvisor rating 5.0/5

47JeanetteR TripAdvisor review

Lovely hotel, our room was a very good size, bed was very comfy . Nice big shower . Was so great to be able to just walk a short way to check in for flight, would stay again

Customer review rating 5.0/5

Margaret J. Families - Confirmed reviews ALL

My stay was booked through airline but very grateful for location as was an easy walk into terminal. Staff were very helpful and understanding as I was traveling with someone using a wheelchair. Though we didn't order a big meal what we had was very tasty and run service was prompt. Great place to stay. Would definitely recommend to others.

Dear Margaret J., Thank you for your kind words regarding your recent stay. We are delighted to hear that our location was convenient for your travel needs and that our staff provided the assistance required during your stay. It is also wonderful to know that you enjoyed the meals and found our service prompt. Your recommendation means a great deal to us, and we hope to welcome you back in the future for another enjoyable stay. Best regards, Novotel Christchurch Airport

Customer review rating 4.5/5

Jason C. Couples - Confirmed reviews ALL

Front desk staff were very helpful.

Dear Jason C., Thank you for your kind words regarding your recent stay. We are pleased to hear that our front desk staff were able to assist you during your late arrival and early departure. Your feedback is greatly appreciated. Best regards, Novotel Christchurch Airport

Customer review rating 4.5/5

Michael R. Business - Confirmed reviews ALL

As above

Dear Michael R., Thank you for your positive feedback. We are delighted to hear that you found our hotel nice, comfortable, and clean. Your satisfaction is important to us, and we appreciate your kind words. Goodbye and best regards, Novotel Christchurch Airport

Customer review rating 3.5/5

Sascha I. S. B. Business - Confirmed reviews ALL

No issues with the hotel itself, the lady who checked me out was very rude, and scoffed and made comments about what was consumed from the mini bar. Then smugly told me the price and utterly shocked when I said it was to be charged back as I was on a business trip.

Kia Ora Sascha, Thank you for taking the time to share your feedback. We’re pleased to hear that you enjoyed your stay, but we sincerely apologise for the experience you had during check-out. As the Front Office Manager, I have personally spoken with the team member involved regarding this matter. Your comments have been addressed, and additional coaching has been provided to ensure all interactions with guests are handled with the professionalism and courtesy you rightfully expect. We truly appreciate your feedback, as it helps us improve, and we hope to have the opportunity to welcome you back for a seamless and positive experience in the future. Kind Regards, Samantha Wing Front Office Manager

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Other web-users rate our hotel

  • 3,059 reviews 9.6/10 Location
  • 3,408 reviews 8.6/10 Room
  • 2,842 reviews 8.8/10 Service
  • 27 reviews 7.2/10 WiFi
  • 1,580 reviews 8/10 Comfort
  • 1,460 reviews 8/10 Food
  • 1,105 reviews 9/10 Cleanliness
  • 743 reviews 8.3/10 Breakfast

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