Dear Mr. K., Thank you very much for taking the time to share your feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are truly pleased to hear that you found our team attentive and welcoming throughout your stay, and that the breakfast experience stood out with the care provided by our colleagues. Your kind words will certainly be shared with them. At the same time, we appreciate your comment regarding the breakfast on the day of arrival. We understand how this could have enhanced your experience, and your feedback is valuable as we continuously review how to better accommodate our guests expectations. Thank you once again for sharing your thoughts. We hope to have the opportunity to welcome you back for an even more seamless and enjoyable stay. Warm regards, Julian Danilo Welcomer

Dear Mr. M., Thank you for sharing your feedback following your recent stay at Pullman Phuket Panwa Beach Resort. We’re delighted to hear that you enjoyed our beautiful location and that the variety of the breakfast buffet met your expectations. It is also wonderful to know that our team made a positive impression with their friendliness and helpfulness. We truly appreciate your feedback regarding the condition of the buildings. Your comments about the windows and doors are valuable, and we will certainly take them into consideration as we continue to improve and maintain our property as part of our future plans. Your insights are very important in helping us enhance our services, and we hope to have the opportunity to welcome you back and exceed your expectations in the future. Warm regards, Sittichai Khetnimit Welcomer Executive

Dear Mr. P., Thank you for taking the time to share your detailed feedback following your stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had an overall pleasant stay and that you appreciated the friendliness of our team, as well as the quality of our breakfast. Your kind words truly mean a lot to us. At the same time, we sincerely apologize for the inconvenience you experienced during check-in, particularly regarding the condition of the rooms initially assigned to you. This is certainly not reflective of our usual standards. However, we appreciate your patience and understanding to let our team was able to provide a more comfortable alternative by upgrading your room to pool villa to recover your first impression and experience. We also value your comments regarding the pricing of our food in comparison to local restaurants outside. At Pullman Phuket Panwa Beach Resort, we are proud to share that our food preparation standards are aligned with internationally recognized HACCP guidelines, which is reflected in our pricing. We strive to provide our guests with a dining experience that meets their expectations in both quality and safety. Our culinary offerings are thoughtfully crafted using the finest and freshest ingredients, sourced both locally and internationally, to ensure exceptional taste and consistency. In addition, guests can enjoy their meals in a clean, safe, and hygienic environment an essential part of the value and experience we are committed to delivering. Meantime, thank you very much for highlighting the convenient yet peaceful location of the resort, along with the nearby dining options. Once again thank you very much for staying with us and we hope we have the opportunity to welcome you back again for another memorable stay in the near future. Warm Regards, Phumin Khayankit Welcomer Executive

Dear Ms. G., Thank you for taking the time to share your feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you enjoyed our location, the friendly service from our team, and the cleanliness and maintenance of the resort. It is also wonderful to know that the food and facilities contributed to a comfortable and satisfying stay. Your kind words are truly appreciated. Thank you again for your feedback, and we look forward to welcoming you back for another exceptional visit. Warm regards, Julian Danilo Welcomer

Dear Ms. H., Thank you for taking the time to share your feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you enjoyed the beauty of our resort, the pool area with sea views, and the breakfast selection. It is wonderful to know that your experience was memorable, and we are thrilled that you plan to return. Thank you again for your kind words, and we look forward to welcoming you back for another exceptional stay. Warm regards, Julian Danilo Welcomer

Dear Valued Guest, Thank you very much for taking the time to share your feedback and for staying with us at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had a fantastic stay and enjoyed the friendly service, pleasant surroundings, and the thoughtful room touches. We also appreciate your understanding regarding the construction noise which is not affiliated with our hotel. Your comfort and satisfaction are very important to us, and we are glad that overall you had a great experience. Thank you again for your kind words, and we look forward to welcoming you back for another enjoyable stay at Pullman Panwa. Warm regards, Anton Welcomer

Dear Mr. H., Thank you for taking the time to share your feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you enjoyed the relaxing atmosphere, the pool, and the excellent service from our team. It is wonderful to know that cleanliness and comfort contributed to your experience. Micky from reception will be very pleased to hear your kind mention, and we will be sure to share your appreciation with them. Thank you again for your feedback, and we look forward to welcoming you back for another memorable stay. Warm regards, Julian Danilo Welcomer

Dear Mr. H., Thank you for taking the time to share your feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are pleased to hear that you enjoyed the beautiful location, excellent facilities, and the friendly and helpful service from our team. We also appreciate your honest comments regarding the app orders on the beach. Please be assured that we will review this process to improve efficiency and ensure a smoother experience for our guests. Your feedback is invaluable in helping us maintain the high standards we aim to provide. Thank you again for your thoughtful comments, and we look forward to welcoming you back for another enjoyable stay. Warm regards, Julian Danilo Welcomer

Dear Mrs. S., Thank you for sharing your feedback following your stay with us at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you enjoyed your overall experience and found your stay pleasant. We sincerely regret the inconvenience caused regarding your room allocation. Your room was assigned based on your reservation for a Deluxe Garden View, which is listed on our website as 50 square meters and designed to accommodate 2 adults and 1 child sharing the same bed with parents. We understand that adding an extra bed reduced the available space, which may have affected your comfort, especially for three guests sharing the same room. We truly appreciate your understanding in this regard. Please note that we also suggested an upgrade to a larger room for additional comfort, which was declined. Nevertheless, your feedback has been shared with our Reservations team to ensure closer attention to room specifications in future bookings and to help prevent similar situations for our valued guests. Thank you once again for your comments. We hope to have the opportunity to welcome you back for an even more comfortable and seamless stay in the future. Warm regards, Phumin Khayankit Welcomer Executive

Dear Ms. S., Thank you for taking the time to share your feedback and for choosing to stay at Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had a wonderfully relaxing holiday and enjoyed the beautiful location in our small bay. Nat will be very pleased to hear your kind mention, and we are glad that the team was able to take care of your needs throughout your stay. Thank you again for your thoughtful comments, and we look forward to welcoming you back for another memorable visit. Warm regards, Julian Danilo Welcomer

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback and for choosing Pullman Phuket Panwa Beach Resort. We are delighted to hear that you had a relaxing and wonderful experience, enjoying the peaceful location, breakfast, and the warm service from our team. Your special mentions of Nat, Fon, Jane, and Micky will certainly be shared with them. We also appreciate your note regarding the Wi-Fi and your feedback has been shared with our IT department for further improvement. Thank you again for your thoughtful review, and we look forward to welcoming you back for another relaxing stay at Pullman Phuket Panwa. Warm regards, Anton Welcomer

Dear Mr. D. S., Thank you for taking the time to share your detailed experience and for choosing to stay with Pullman Phuket Panwa Beach Resort again. We truly appreciate your kind recognition of our team, and we are pleased to know they made a pleasant take care on your stay. It is especially rewarding to read your compliments about our Heartists, particularly Ms. Bem, Ms. Takka, Ms. Honey, and our spa team. Your kind feedback will be shared with them. Regarding your comments on room condition and noise, we appreciate you share these points. Our resort follows a tropical low-rise design, and while we carry out ongoing maintenance, we recognize that certain areas require further enhancement. Your feedback on soundproofing, door condition, and overall upkeep has been shared with our management and engineering teams as part of our improvement planning. With regard to the initial room location near the parking area and nearby construction, we understand how this may have impacted your comfort. While external development is beyond our control, we are reviewing how room allocation can be better aligned with guest expectations. We also take note of your remarks on noise levels across both rooms. Sound insulation is an important factor in guest comfort, and your feedback provides valuable direction for our ongoing improvements. Thank you once again for your constructive comments. We hope to have the opportunity to welcome you back in the future with an enhanced experience. Warm regards, Katekanok Suebsak Guest Experience Manager

Dear Valued Guest, Thank you very much for taking the time to share your kind feedback and for choosing Pullman Phuket Panwa Beach Resort. We are delighted to hear that you would recommend our hotel and that you enjoyed both the friendly service from our team and the quality of the food. Your kind words are truly appreciated as we try to improve our services for all guests. Thank you again, and we look forward to welcoming you back for another enjoyable stay at Pullman Phuket Panwa. Warm regards, Anton Welcomer

Dear Mr. B., Thank you very much for taking the time to share your detailed feedback following your recent stay with us at Pullman Phuket Panwa Beach Resort. We are very pleased to read that you enjoyed our peaceful beachfront location, the beauty of the resort, and the quality of our service and breakfast offerings. It is wonderful to know that these aspects of your stay met your expectations. Regarding your experience with the humidity and musty odor in your room, after receiving your request on the second day of your stay, we immediately informed our Housekeeping team to recheck the room and arrange a deep cleaning. We also provided a dehumidifier and air-refreshing products to help reduce the humidity and remove the odor. Nevertheless, please accept our sincere apologies that a room change was not possible at the time due to our Deluxe Garden View rooms were fully booked. We fully understand how disappointing this must have been, especially given your expectations of a five-star experience. Please rest assured that your comments have been shared with our Engineering and Housekeeping teams for further review and corrective action, as ensuring a comfortable and fresh room environment is one of our top priorities. We are also concerned to learn about the discrepancy you mentioned regarding the advertised price of the beef buffet. The brochure displayed at the resort indicates a price of THB 1,499 net, including free-flow soft drinks on the Beef Buffet Night. Our beef selections are of premium quality, similar to those offered during our Surf & Turf Seafood Buffet Night. However, we sincerely apologize for any confusion or frustration this situation may have caused. We understand how this may have felt misleading, and we are currently reviewing this matter internally to ensure that all promotional materials and displayed information are clear, accurate, and consistent. We will also share this comment with our Marketing team to prevent any misunderstanding in the future. Your feedback is truly valuable to us, as it highlights areas where we need to improve. We deeply regret that certain aspects of your stay did not fully reflect the high standards we strive to uphold. Thank you once again for sharing your detailed comments. We truly hope to have the opportunity to welcome you back in the future and restore your confidence by providing a seamless and exceptional experience. Warm regards, Phumin Khayankit Welcomer Executive

Dear Mr. K., Thank you very much for sharing your feedback following your stay with us at Pullman Phuket Panwa Beach Resort. We are delighted to know that you found our resort beautiful and our staff helpful. Your kind words are truly appreciated and will certainly be shared with our team as encouragement. At the same time, we appreciate your honest comments regarding the prices at our bar and restaurant. Our prices reflect both the high-quality produce we select and the world-class hygiene and safety standards we uphold. The cost of the ingredients we use corresponds closely with the pricing of the restaurants facing the hotel, while our commitment to excellence ensures that every dish is prepared with fresh and premium products. We are proud to be HACCP-certified and recognized under the Green Globe sustainability program, a guarantee of responsible sourcing and some of the highest global standards in food safety, environmental care and hygiene. Thank you once again for your valuable comments. We hope to have the opportunity to welcome you back in the future for another enjoyable and memorable stay. Warm Regards, Phumin Khayankit, Welcomer Executive